1281
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: October 11, 2016, 04:58:32 AM
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A friend just referred me to your site so created an account and already placed a bet. Noticed you asked for a birth date (to be sure I'm over 18 I guess): do you ever ask for IDs to your customer?
Also another futile question: couldn't find the option to chose a nickname/screenname, isn't it possible to pick one?
Hey hopenotlate, Welcome to Cloudbet! While we do ask you to input your birthdate, we don't ask for additional customer identification. At the moment, you can choose a nickname from your player dashboard, but it will only apply when you are playing live casino games. Head over to www.cloudbet.com/en/players/settings where you'll find the box to set your nickname in the bottom right. I hope this helps, and happy betting! Cheers, Dan Cloudbet
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1282
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: October 05, 2016, 05:59:52 AM
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Cloudbet's system is so annoying...
They keep changing the odds at the time you try to place a bet, which is very frustrating to me, as I am not randomly gambling on events. I do research before I place a bet on specific odds, and devote time. So, when I see odds X, I expect to bet on odds X, and not the system to tell me "The odds have lowered". This has happened to me TODAY ALONE more than 10 times. I've wasted the whole day.
And if that wasn't enough, it seems that this system is personalized, i.e. automatically lowers each player's odds. On one specific event that I am trying to bet, the odds keep showing as 2.65 and when I try to place a bet, I get notified that they "dropped" to 2.35, yet nothing changes in the original odds, they still display as 2.65, no matter how many times I refresh the page/delete cookies, etc, etc.
I really hope they would change this idiotic system and play fair and square, and display true odds. It would eventually rise the quality and attract more players and especially more high rollers. I have been testing their system out in order to deposit around 10 btc for betting, but I don't think this is going to happen any time soon with glitches like this one.
Hey bestgr, Thanks for your message. We would never personalize odd changes for a specific player, nor would we display fake odds that can't be accepted. Odds will change from time to time, but that is simply the nature of online sportsbooks. Would you mind sending an email to support@cloudbet.com outlining your issue, and include all relevant information such as the events you were trying to place bets on, and whether these were live or pre-live bets. Please let me know if you have any further questions in the meantime, however. Thanks, Dan Cloudbet
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1286
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: October 04, 2016, 02:42:26 AM
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I cant't log in Incorrect username or password Bets was on tennis WTA, ATP, etc. Maybe legendary Mr. Cloudbet will explain reason of my block??? Where are you?
Hey fcmhk88, Our Fraud Team has informed me that your account is currently under investigation, so unfortunately you will not be able to access your Cloudbet account until they have completed their examination of your betting and transaction history. I understand this may be an inconvenience for you, but your patience and understanding is appreciated in the meantime. Thanks, Dan Cloudbet
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1288
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: September 27, 2016, 05:40:02 AM
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I've had no issues since I started using Cloudbet about a month ago. A bet on tonight's MNF game was paid as soon as it was over and that's been my experience so far.
luckily im also not experiencing any kind of concerned for the past 3 months now im excited to play with nba sports odd cloudbet also giving great odds saving more btc before the season starts. Thanks for the positive feedback, guys. Please reach out if you have any questions in the future. Cheers, Dan Cloudbet
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1289
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: September 27, 2016, 05:37:03 AM
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So I ask you to help me! Just cancel this double failure transactions of 1.95 BTC and 0.1 BTC And than I can make withdraw! Please don't ignore my message!
Hey Fcmkh88, Thanks for your patience. Our team has now cancelled the two transactions, which you can view in your account history. Let me know if there's anything else I can help you with. Cheers, Dan Cloudbet
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1290
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: September 23, 2016, 05:58:17 AM
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You replied to him, but you didn't reply to others who have grade pending issues, you should try more energy on grading system, or you deliberately grade incorrectly?
Hey 88highroller, Thanks for your message. I'm trying to reply to as many posts as possible without flooding the thread . A lot of users gave us their bet IDs, which means we can email their registered Cloudbet email address to let them know their bets have now been graded. Just so you know, all our bets are graded automatically as soon as our system receives official confirmation of the result. This usually happens within a few minutes of the event's conclusion, however occasionally there can be delays in getting results confirmed. We are working on lessening the amount of these occasional delays, but for the vast majority of the time bets are graded in an acceptable timeframe. Cheers, Dan Cloudbet
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1292
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: September 23, 2016, 04:28:27 AM
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I was a high rolling gambling because I spend $30,000 there in the past year but not anymore is coming from me to fund this site as I see it is just like throwing my money down the toilet for their support and even their third party live play casino in central america is very poor in service and quality They both do not care about the ones who actually pay their employement so no more, from me start as of today! I would suggest to others to do the same and move on to other ones that actually are greatful and appreciates you as the customer and doesn't hand you phoney and fake excuses like they do! Hey Lionidas, I'm sorry to hear you've experienced a poor level of customer support while using Cloudbet. We have a large customer base, but we always try to ensure we are meeting and exceeding the needs of all our players. Would you mind sending me your registered Cloudbet email via DM so I can look into your customer support history? It will help us to make further improvements to our customer support initiatives, and ensure the experience of you and others that use our site is the best it can be. Thanks! Dan Kelly Cloudbet
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1293
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: September 22, 2016, 10:18:17 AM
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I placed a bet in event 263700. The bet (bet id 2872901) was for total goals and it was "Under 3.75".
They hadn't graded it for something like 20 hours. I sent them an e-mail and they graded it some hours later.
Now there is a different problem. They graded it as "PUSH" although the match ended 3-0, so it is a "WIN".
I sent them an e-mail, said they forwarded my request to the sportsbook team (which is probably an automated response with anything sportsbook-related) and haven't heard of them for more than a day now.
VERY unprofessional.
I have seen TOO MANY posts with WRONG graded bets from Cloudbet. My guess is that sometimes they intentionally grade bets wrong and hope people won't notice. Pathetic.
PS: @Cloudbet: I will change this post if you can prove me wrong.
Hey Bestgr, Thanks for your message. Your bet on Stallion FC vs Forza FC (Under 3.75) was graded as a push because the game was never officially started. StallionFC were awarded the win by default. According to our sportsbook rules for soccer, which can be found here: https://www.cloudbet.com/en/sportsbook_rulesIf a match does not start as scheduled, and does not start the same day (local time of the match site) then wagers on the match will be void. and A match must reach full time for wagers on the total number of goals scored in the match to stand. I hope this helps clarify your question, but please don't hesitate to contact me if you have any further queries. Thanks, Dan Cloudbet
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1295
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | BEST NFL and EPL odds anywhere!
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on: September 20, 2016, 05:37:27 AM
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Hi you guys graded my wager wrong for bet Id
2860634
It was placed in the 6th inning game ended in 7th.rules state live bet wagers for baseball need to finish complete game or its voided. Why is it graded a loss??
Hey Workout, We've had a look at your bet, which was indeed graded incorrectly. We have amended the outcome to a push, and your funds have been returned. Thanks for bringing this to our attention, and good luck with your future bets. Cheers, Dan Cloudbet
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1297
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | WORLDWIDE live dealer casino
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on: September 01, 2016, 03:30:39 AM
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Sorry Dan, your explanation is incorrect and appears to place blame on the customer (me). I logged in and out several times AND checked my pending wagers and it did not appear there at all. Additionally, I sent a screenshot of my pending bet next to the ever-changing odds. How is my browser updating the odds but not showing the bet as confirmed?
"The good news is your bet won". Yes. That is good news. The bad news is that it should have been confirmed at odds of over 7. I am reaching out to Sportsbook Review to arbitrate this matter.
Hey hawks, No blame being placed on you here, just stating the facts as we found them. We know it's not the outcome you were after, but unfortunately there's nothing more we can do. I'll be here and happy to help you with any other queries you may have in the future, though. Thanks, Dan
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1298
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | WORLDWIDE live dealer casino
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on: August 31, 2016, 12:18:13 PM
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How about it now Cloudbet? 9 weeks have passed since the day you said that within 4-6 weeks you would move to your new system where all customers have the same limits in livebetting.....how about it?
Hey Gee1984, Unfortunately I can't give you an exact date on when this will be available, but I'll let you know as soon as this feature rolls out. In the meantime, we appreciate your patience while we ensure the stability of any new improvements to the site. Cheers, Dan
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1299
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | WORLDWIDE live dealer casino
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on: August 31, 2016, 12:08:36 PM
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Cloudbet got back in touch with me and said sonething along the lines of that those were the odds yes, how were we to know the team was going to score we cannot predict the future. Will they did score while my bet was pending and they were at the opp 25 or better while it was pending when i got the same halftime line of under 34.5. They scammed me I and I am going to be sure to post in detail about about here before every football weekend so people can see and leaves threads here, covers, sbr, and any of outlet I can. Nobody shoukd be using this live in game betting. And i am speaking of when i saw the score go off on my tv something tells me they have a few seconds minimum on me. Cloudbet live betting will take advantage of you in any spot they can by making the bets pending for a long period to get a edge, or simply accept them when it is only in there favor. I am currently on vacation on my phone so sorry for the wall of bad text I will leave proper weite ups when i get home. If they pulled this shit in Vegas they would be under indictment.
Hey codizzle, I've had a look into your query, and our support team has told me they have responded to you already, but I thought I would just clarify things here. The market you bet on was ''Total For Whole Match, Including Overtime, under 34.5''. According to our system, your bet was placed at the beginning of the 3rd quarter, and accepted by our backend a few moments later. At that time, the total score for the game was 23 (3-20 being the team's individual scores). Taking into consideration the factors used to determine the odds, there seems to be nothing out of the ordinary with what was presented to you at that time, or the grading of your wager. The end result of this match was 26-21 in the Jaguars' favour, and a total for the whole match of 47. If you have any further questions about this grading, please don't hesitate to reach out to me, and we hope to see you around at Cloudbet again soon. Cheers, Dan Kelly Cloudbet
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1300
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Economy / Gambling / Re: Cloudbet.com - bitcoin sportsbook and casino | WORLDWIDE live dealer casino
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on: August 31, 2016, 10:38:32 AM
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Dan, I send problems to your support team all the time, and all they do is say "we'll investigate and get back to you". Well, this time I'm going to post here because the public should know. I had placed a bet that stayed in the pending state for 5+ minutes. I logged in and logged out and the bet was still flashing yellow --- not accepted. I placed the bet for a stake of .05btc @ 3.0 odds. Finally, the bet was confirmed. However, when the bet was confirmed, the odds were over 7.0. I ended up winning the bet, however, it was paid at 3.0 odds when in reality it should have been paid at over 7. I expect my account to be credited the difference. Attached is a screenshot of my pending bet next to the odds when they had moved to 6.0. My bet was confirmed shortly after, and the odds had moved to over 7. http://imgur.com/a/11AwPhttp://imgur.com/a/11AwPHey hawks87, Thanks for reaching out. As you mentioned, our support team did pass your query on to our technical team to investigate, and they reported that our system shows that a few seconds after you placed your bet, it was accepted by our system at odds of 3.0. It appears the reason your bet remained in a "bet pending" state was due to your browser not updating to reflect the successful placement of the bet, even though it had already registered with our system. The good news is your bet won! I hope this helps clarify your query, but feel free to send me a message if you have any additional questions. Cheers, Dan
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