Latest posts of: Cloudbet

Super Bowl 50

The Denver Broncos and the Carolina Panthers beat the Patriots and Cardinals respectively to advance to Super Bowl 50 in Santa Clara on February 7th.

Denver Broncos vs. Carolina Panthers

Can Peyton Manning complete his greatest comeback ever to lead the Broncos to their 3rd Super Bowl title? The Broncos beat Tom Brady and the Patriots 20-18 in Sunday's AFC Championship game, with Manning completing 17 of 32 passes for 176 yards and two touchdowns.

Standing in Manning's way are Cam Newton's Carolina Panthers who ran over the Arizona Cardinals 49-15 in the NFC Championship game. The Panthers, having only lost one game this season, will be favourites and Cloudbet have already got lines for the Super Bowl 50 with Denver (+3.5) and Carolina (-3.5) going into the biggest game of the year.

Cloudbet are offering a max bet of 75 BTC today! Head to http://cbet.ly/1KDRGuW

Hi kaykakawas2332,

I see that your bet was correctly graded, as you bet on leg handicap, not set handicap.

Please contact our support if there is anything else we can help with.

Cheers,
Cloudbet

Hi kaykak,

Could you please let our customer support look into the issue. Thanks for your patience.

Cloudbet

Quote from: Gogo ppp on January 08, 2016, 06:22:03 AM

Quote from: Cloudbet on January 04, 2016, 11:02:36 AM

Hi folks

Our hot wallet was depleted for a while over the holiday weekend, so some customers had to wait a few hours to receive their withdrawals.

All withdrawals were processed within 24 hours.

Also - we encountered more ISP downtime as they were targets of a DDoS attack. Bets from this period took longer to grade than normal, but have now all been graded. We are putting in place additional redundancy so that this issue can be mitigated in the future.

Thanks for your patience and understanding.

Cheers,
Cloudbet

"Our hot wallet was depleted for a while over the holiday weekend, so some customers had to wait a few hours to receive their withdrawals.

All withdrawals were processed within 24 hours."

I've asked the following previously, and it's never been answered:

How can it take 24 hours to refill your hot wallet?

Fifteen minutes is understandable.

Hi Gogo

Refilling our hot wallet requires multiple individuals to sign a transaction offline from a secure location. As all of these individuals were at home with their families, this took a few hours.

I hope this clears things up and I hope you don't think a few hours over the holiday period is unreasonable.

Cheers,
Cloudbet

Hi sbrzol,

Your suggestion to have Under and Over on one side consistently is a good one. I have raised this with our development team for consideration into a future update.

Thanks for your feedback!

Cheers,
Cloudbet

Quote from: Kisleav on January 06, 2016, 05:10:41 PM

I think the page is heavy for my phone it take long to login

Hi Kisleav,

Could you please email support@cloudbet.com with the issues you are facing, as well as the phone model and browser you are using? They will investigate the issue.

Thanks in advance!

Cheers,
Cloudbet

Quote from: fox19891989 on January 06, 2016, 04:50:57 PM

Hi, OP, Australian Open is incoming, i have a question, i find asian handicap betting limit is a little low, just a few btc, can i place multiple bets on one line? will u delete my extra bets if i win them? Thanks.

Once your CR agent said it is ok, and you won't delete the bets more than 1, so i think the rule is still existing and you like big bettor right?

Hi fox,

You are free to bet multiple times on a single line. All of your bets will stand.

Best of luck with your Australian open bets! Here in the Cloudbet offices, we're hoping for a little Federer magic

Cloudbet

Hi Guys,

Apologies for the inconvenience. Would you mind contacting our support team here: support@cloudbet.com

They’re best situated to investigate the issue and get it resolved for you as soon as possible.

Many thanks,
Team Cloudbet

Cloudbet.com - bitcoin sportsbook and casino | WORLDWIDE live dealer casino

Hi all,

Our ISP was subject to more outages so we were offline for a few hours on Dec 31. The issues have now been resolved. Thanks for your patience and wishing you a very happy and prosperous 2016!

Cloudbet

Hi all

All bets that were ungraded during our ISP outage at the weekend have now been graded. Thanks for your patience and understanding in the matter, and apologies again for any inconvenience caused.

We receive all event results from a third party data vendor, but did not receive any during the outage. For that reason, when we were back online, new bets were graded fine, but we needed our data vendor to re-send us results that we missed, which is why we were able to grade new bets even as some older bets were ungraded.

Thanks again for your patience and support!

Cheers,
Cloudbet

Hi folks,

We're aware that some wagers during our outage have not yet been graded. We are working on the issue and will have it resolved in the next 12 hours.

Please accept our apologies for any inconvenience caused and thank you for your patience and understanding.

Cheers,
Cloudbet

Hi all

Our ISP is currently experiencing a large scale DDOS attack. We will keep you posted and hope to be back online very soon.

Thanks for your patience and understanding.

Cloudbet

Quote from: fox19891989 on December 19, 2015, 07:37:11 AM

Quote from: KodesCrew on December 16, 2015, 10:04:01 PM

i use this service for 2 months i reach the loyality bonus. my first deposit was 0.1 btc and it says 0.1btc deposited to my account after reaching the loyality but 0.01 btc came. wtf

they release 0.01 bonus per 800 royalty points, so imo you just got 800-1600 points, you need to bet more and play more to get more points, you will collect full 0.1 btc until you got 8000 points, hope my answer can help u. For more details about points calculation, just read their bonus terms

like me, i deposited 5 btc and would get 5 btc match bonus, but it is not instantly added cause their bonus is different with other casinos' bonuses, i got 0.3 btc since i wager here, and those 0.3 btc was released by 0.01* 30 times.

That's exactly it. Thanks, fox!

Quote from: Gogo ppp on December 15, 2015, 09:14:07 PM

Posted Dec. 11th, no response to date in thread:

"bitcoin_stealer
Newbie
*

Activity: 8

View Profile Personal Message (Offline)
Trust: 0: -0 / +0
Ignore


Re: Cloudbet.com - bitcoin sportsbook and casino | WORLDWIDE live dealer casino
December 11, 2015, 07:40:55 PM

Reply with quote #2459
Hello Cloudbet, can you bring back live casino from Asia?

thank you so much"

Hi there

I don't think a little less than 2 days - over the weekend - is unreasonable. If the customer had contacted our support via email, they would have received a response within a few hours.

Cheers,
Cloudbet

Quote from: Gogo ppp on December 15, 2015, 09:23:28 PM

Quote from: Peeps Place on December 15, 2015, 09:19:13 PM

A couple of problems can be overlooked if corrected but there were many problems in the last 5 weeks. We can reconsider after a two month period of being fairly clean.

Also every book that has a dedicated thread here has no excuse not to be responding daily.

If they're only going to have someone look at the thread from time to time they should instead set up email notification to their support every time something is posted.

If a book (any book) is only going to use the thread to shill for themselves but ignore customers it's not a good sign.

Our customer support team doesn't have access to this thread - only our marketing team and management do. We couldn't give them access to it as would be impossible for us to track who is posting what, and the way that customer service is run is quite complex. Every issue needs to be tracked and often needs input from different teams.

The purpose of our thread - as we see it - is to have open dialog with the community about what their needs and wants are, any feedback they have, and to exchange ideas to improve the quality of our service. We also use it to make announcements. We most certainly aren't ignoring customers in the thread - we're simply asking them to email us if it is a support inquiry, as that will ensure they get a response within a few hours.

Cheers,
Cloudbet

Quote from: Gogo ppp on December 15, 2015, 09:14:07 PM

Our Asian studio isn't closed - we have just had to restrict access to customers from certain jurisdictions.

Customers from anywhere in the world can play at our South American studio.

Cheers,
Cloudbet

Quote from: bitcoin_stealer on December 12, 2015, 02:40:55 AM

Hello Cloudbet, can you bring back live casino from Asia?

thank you so much

Hi there,

Where in the world you are connecting from will determine which live dealer studios you can access. Unfortunately, customers from some jurisdictions cannot access our Asia studio.

Please let us know if there is anything else we can help with!

Cheers,
Cloudbet

Quote from: RyanK on December 12, 2015, 03:25:49 AM

Quote from: twister on December 11, 2015, 02:53:33 PM

Directbet is still No.1 Sportsbook for me, there isn't a day when I don't bet there.

Also, I have a question and I thought I'd ask it here because this thread is all about sportsbooks and I don't want to open a thread for just one question but other than DirectBet which Bitcoin Sportsbooks have Live betting on Cricket and Tennis?

I believe nitrogen and cloudbet have tennis but no cricket...

Hi folks,

We are betting live on cricket. Good luck!

Cheers,
Cloudbet