Hi all,

A number of posters had been asking for this in our support thread, so we thought it might be useful to readers in this thread too.

As requested, here's a cold storage wallet as proof of funds.

Wallet address: 125YjcdZp3ip5xwF4aCVRkdj27iwcbfpZX

Signed message:

Signature:

You can verify this signature in most bitcoin clients, such as Bitcoin-Qt, Armory, or via the web at Brainwallet.

Please let us know if you have any further questions.

Cheers,
Cloudbet

Hi jeremypwr,

All deposits are processed instantly. It's true that you may have had a different experience a few months ago, but as of now our deposits are all being processed within seconds of the transaction hitting the blockchain.

As for withdrawals, most withdrawals are processed instantly too. In most cases, your withdrawal hits the blockchain the second you hit the withdraw button. However in some circumstances, such as a) for very large withdrawals, b) if one of several anti-fraud clauses are triggered, or c) the hot wallet is empty, we manually review the transaction and re-fill the hot wallet if needed.

It's important to note that all deposits go directly into cold storage - all player deposit wallet addresses are cold storage addresses - so the hot wallet is only ever refilled manually. It's best this way, for protection of player funds.

As for the 90 BTC winner, we will of course respect the player's privacy, so if he/she wants to come forward to share their own story then we definitely welcome that. I can tell you that they were betting the max on roulette for several hours, and won over 170 BTC across two sessions.

Finally - our customer support - it's something we're constantly working on improving, and we appreciate any and all suggestions for improvement.

Glad to welcome you back as a player, and best of luck at the tables!

Regards,
Cloudbet

Hi all,

As requested, here's a cold storage wallet as proof of funds.

Wallet address: 125YjcdZp3ip5xwF4aCVRkdj27iwcbfpZX

Signed message:

Signature:

You can verify this signature in most bitcoin clients, such as Bitcoin-Qt, Armory, or via the web at Brainwallet.

Please let us know if you have any further questions.

Cheers,
Cloudbet

Cloudbet offer 2FA for all players and affiliates.

Our live roulette maximum bets are currently 5 BTC.

Actually, the same player won another 81.6 BTC yesterday. He's won 171.6 BTC over 2 days.

We'll update the topic for you

Hi all,

We're not experiencing any issues at all. We made some upgrades to our payments system so we are currently overseeing all withdrawals manually to make sure there are no issues. We will switch back to automated withdrawals tomorrow.

You don't need to email us asking for your withdrawal - it will be processed very quickly without any input.

Cheers,
Cloudbet

Hi caga,

That's an image from our archive, not of the winning player... The wins came over a number of different spins, the player got on a bit of a hot streak!

Cheers,
Cloudbet

That is simply not true. We will not address the matter further.

Cloudbet

Hi folks,

We’ve had a big, big winner in our LIVE bitcoin casino!

The lucky player picked up over 90 BTC in a single session! Their game of choice? Roulette….




So just what could you buy with 90 BTC? How about…

A 9,000 month subscription to the Chicago Sun Times: http://cbet.ly/1DerdBC

144 new laptops from Dell: http://cbet.ly/1F0Kl86

A 4 carat diamond ring: http://cbet.ly/1pffZES

30-odd 60” LED TVs from Newegg: http://cbet.ly/1obSyBt

Your first down-payment on a trip into space: http://cbet.ly/1rdGDh9

Or 15 nights in a deluxe suite at the Ritz in London: http://cbet.ly/1zczes8



Our roulette wheels are always spinning, you could be next!

Cheers,
Cloudbet

Hi all,

As OP has given us permission to post his account details, we will post the minimum required.

1. He is not using a Gmail account. He is using a 33mail.com account. 33mail.com works by creating you a subdomain that acts as your email address - for example, cloudbet.33mail.com. All mail send to any address at that subdomain will be delivered to the user.

All of OP's accounts were created with the same 33mail.com address (that is, alias1@account1.33mail.com, alias2@account1.33mail.com, alias3@account1.33mail.com). Therefore, we can be certain that all player accounts and all affiliate accounts belong to the same user. We found almost 50 of each.

2. Here is OP's account history:
Oct 5: account opened

Oct 5 11.46: BTC 2.55 deposited
Oct 5 12:10: BTC 2.55 withdrawn
no bets were placed during that time. It looks like OP has made a test deposit and test withdrawal.

Oct 6 09:10: BTC 5.13 deposited
Oct 6 09:57: BTC 5.052 deposited
Oct 6 10:26: BTC 3.031 deposited

The three transactions that OP posted in this forum were NOT related to the account. It is possible that they were related to another one of his many accounts, but we would need a transaction hash to ascertain which as he used a mixin service and used several dozen accounts for this fraud.

OP then placed the following bets:

TYPE   EVENT   SELECTION   MARKET   STAKE   PRICE      WIN
Standard   St. Louis (J La) v LA Dodgers (H Ryu)   LA Dodgers      3.0310   1.9300   0.0000
Standard   St. Louis (J La) v LA Dodgers (H Ryu)   LA Dodgers      5.0520   1.9300   0.0000
Standard   St. Louis (J La) v LA Dodgers (H Ryu)   LA Dodgers      5.1300   1.9200   0.0000


All 3 bets lost. The player's account balance was therefore BTC 0.0601.

The player was paid commission of 30% of losses to his affiliate account.

At this point, the player's accounts were frozen.

Additional points:
3. OP logged in using Tor for this account, and for all of his other accounts. Not a public wifi as he claims.
4. There is 0% chance that this is an honest mistake. It is absolutely certain that it is deliberate and systematic fraud.

I hope that concludes the matter.

Regards,
Cloudbet

Hi pacopaco,

All pending withdrawals associated with your account have now been processed.

Cheers,
Cloudbet

No - we are not in possession of 13 BTC of funds from OP's player account. His account balance was less than 0.1 when his account was frozen. His net account balance - of all of his accounts - is negative.

Folks, like we said, OP is a fraudster. If he would like us to post the account history of all of his accounts, we can. Otherwise we consider this matter closed.

For the avoidance of doubt - OP did make deposits of up to 13 BTC, however at the time his account was frozen, the account balance was <0.1 BTC.

The OP is a fraudulent user. Even so, we have continued to respect his privacy by not posting details of his other accounts and bet history.

1. This has nothing to do with public wifi. In fact, OP connected through Tor.
2. The account balance was not 13 BTC, it was less than 0.1 BTC.
3. OP knows exactly what he was doing and the way in which he abused the affiliate program with almost 50 accounts. This was systematic, deliberate, and malicious fraud.

This matter is closed.

Regards,
Cloudbet

Hi all,

Here is our incident report.

The OP, per415, has knowingly and maliciously committed fraud.

He/she opened several dozen player accounts, and several dozen affiliate accounts - as many as 50 accounts of each. Each player account was tagged to a different one of his own affiliate accounts. This is strictly in breach of our terms and conditions.

He then abused both our affiliate program and our bonus program to fraudulently acquire funds from Cloudbet.

We have frozen all of his accounts and confiscated any funds still in our system. The aggregate balance of all accounts was negative. Many of his affiliate accounts went into negative, at which point he would discard them and create new ones.

A few notes:
1. The total balance of his player account is not 13 BTC. It is fewer than 0.1 BTC.
2. The total balance of all of his player and affiliate accounts is negative. The player has not lost any funds.
3. There is no doubt whatsoever that all accounts - including affiliate accounts - belong to the same user. It is 100% certain.
4. He did not log in from "shopping center wifi".
5. His accounts were not frozen as soon as a large deposit was made. His accounts were frozen as soon as we discovered the fraud. per415 had an account balance of <0.1 BTC when the account was frozen.
6. We contacted the user as soon as his accounts were frozen for investigation, and have remained in communication throughout the investigation.
7. The player is no longer welcomed to play at Cloudbet.
8. We took some time to resolve this issue as we needed to a) identify and freeze all accounts that were part of this fraud, and b) implement a fix to prevent similar frauds in the future.

This player has knowingly committed fraud and knowingly benefited from it. He does not need to "rattle his brains" to determine the reason for his account being frozen, as he knew full well the reason before making his post.

We have routinely paid out much larger winnings than 13 BTC - as many users in this forum can attest. We have always - and will always - pay out every single one of our players in full. We will not, however, pay out users who have maliciously breached our T&Cs.


I hope this closes the matter. If anybody has any questions or issues, please do not hesitate to contact us at support@cloudbet.com.

Regards,
Cloudbet

Hi finlon,

I can't see your original inquiry - please can you send us an email to support@cloudbet.com and we will look into it immediately.

Thanks

Cloudbet

Hi pacopaco,

Affiliate payments are typically made instantly. However, we are rolling out some changes to our affiliate system today so withdrawals are currently delayed. Payments will be released in the next few hours. Thanks for your patience.

Cheers,
Cloudbet

Hi firecasey,

The hand history - including all cards dealt - is in the file we sent you. Please look at the "GameString" field and you will see all cards dealt to you and all cards dealt to the dealer, for all hands.

We are looking closely at the hands specifically around your chat timestamp and will send you an email.

If you could send us your logs this would be most helpful.

Best,
Cloudbet

Hi firecasey,

I understand the issue. However, as I said, we conducted a full review of your play and did not find any instance where you were unable to act. If you could review the logs we sent you and identify the relevant hand, I can look into it specifically.

We specifically reviewed all instances where you had a soft 13 and where you bet 5 BTC and found no instances where you were unable to act.

I understand you may believe that the game was not logged, but every instance where funds were used from your account for a bet was logged and accounted for.

If you can find the instance in the logs where the hand you experienced issues is (and let us know the game ID), then I will personally look into it. If there is a possibility that you are misremembering the hand - and that it wasn't a soft 13 or a 5 BTC bet - then please identify the correct hand from the log we sent. However, if it isn't in that log, then credits were never used from your betting account. I am sorry to ask you to sift through your own hand history, but we have already done it at our end and found no issues.

Regards,
Leandro
Cloudbet

Hi firecasey,

We have searched for all of your hands - including the one you referred to specifically - in two locations:
a) our own game account server databases, and
b) the live dealer casino database.

1. In order for a live dealer hand to begin, first a request must be made to our game account server. The hand cannot be dealt unless a response is received from the game account server. Therefore, the beginning of every hand is logged in both databases.

2. While the live dealer hand is in play, there is no further communication between the live dealer server and the game account server, unless an additional bet is made during the hand (such as a split or a double in blackjack). The only communication comes once the hand is complete, to report the result. If a split or double is requested and the live dealer casino does not receive any response from the game account server, then it logs an error.

3. At the end of the hand, if the live dealer server cannot report the result to the game account server then an error is logged. Also, it continues to retry and until it gets a response.

4. At our game account server, if there is an open live dealer bet that does not have a result, the game account server will poll the live dealer casino every 60 seconds until a result is received.

In your case, there were no errors logged, and all bets had proper results. That is - every single hand that begun was properly settled. Hypothetically, if the game account server was offline for any period of time, it wouldn't matter as the hand would be properly resulted once it was back online.

Every single hand you bet has a proper result. You do not have any bets that started but were not completed. This means that for each bet, either a) the bet properly received a result, or b) the funds were never removed from your account and the hand never took place.

Also, we have sent you a full log from the live dealer casino, which operates completely independently of the game account server.

We specifically have built in many safety nets, so in case any service goes down, user accounts will not be affected and no players will lose any money.

I understand that you may choose to take your play to another casino, but I would like to make it clear that we conducted a full investigation and every single bet you placed was properly resulted and no funds at all are missing. Every single bet is accounted for. Every bet that was initiated from your account - every chip that was used from your account - was properly settled and resulted. It is not possible that any funds are missing from your account. The only other option is the bet was never properly started in which case the funds were never taken from your account to place the bet.

You mention that your logs do not match the logs we sent you - which logs are you referring to on your end? If you can send them to us, we will analyse them, and if you have a game ID then we can put this to bed very quickly. However like I said, it is impossible that any funds are missing from your account.


Regards,
Cloudbet