Hi doguhnew,

Apologies for the delay in processing your withdrawal, it has now been processed.

This delay was the result of downtime from a third party provider - we are in the final stages of moving away from this provider so that delays of this nature are eliminated in the future.

Thanks for your patience and understanding.

Cheers,
Dennis
Cloudbet

Hi folks,

Markets are now available for the French Open at Roland Garros, which begins this Sunday.

In the mens draw, Nadal will be going for an unprecedented 9th title!

Nadal    2.56
Djokovic    2.96
Wawrinka    7.00
Federer   19.00
Murray    21.00
Ferrer    26.00

https://sportsbook.cloudbet.com/?league=484

The ladies draw looks wide open, though Serena Williams is the current favourite to take things out:

Serena Williams   2.62
Sharapova      6.80
Li         8.00
Halep         13.00
Ivanovic      19.50

https://sportsbook.cloudbet.com/?league=659

Cheers,
Cloudbet

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Announcing 2-Step Authentication. You now have the option of enhancing your account security using Google Authenticator.

When you enable 2-Step Authentication, signing in will work a little differently. You will require a second device - your mobile phone - in order to access your account. It will not be possible for any attacker to access your account unless they also have your mobile phone.

If you do not wish to enable 2-Step Authentication no action is required.

Here is how the login will work with 2-Step Authentication enabled:

1. Enter your password
Whenever you sign in to your account, you'll enter your password as usual.
2. Enter an authentication code
Then, you'll be asked for a 6-digit code that will be sent to your phone via the Google Authenticator mobile app.

When you withdraw you will again be asked to provide an authentication code provided by Google Authenticator.

In order to activate 2-Step Authentication you will first need to install the Google Authenticator mobile app for iOS or Android, which can be downloaded from the App Store or Google Play Store.

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Hi rohnearner,

The recent incidents are completely unrelated to your case, I'm afraid.

Please let us know if there is anything else we can help with.

Cheers,
Cloudbet

Hi folks,

A few users have recently had their accounts compromised as their passwords match those used on another site. We have contacted the site owner concerned, but as a general precaution please ensure that you use strong passwords for each of your various online accounts and do not use the same password for more than one account.

Cheers,
Cloudbet

Hi x34cha1,

Our fraud/security team has been in touch with you directly via email. Please respond to their requests.

Regards,
Cloudbet

Hi x34cha1,

Your account has been frozen pending an investigation. Our support team will communicate with you directly.

Regards,
Cloudbet

Hi rohnearner,

For information on your bonus balance please visit https://www.cloudbet.com/en/first_deposit_bonus.

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Cloudbet

Hi rohnearner,

You should now be able to access your account, please let me know if you have any further problems.

Cheers,
Dennis
Cloudbet

Hi rohnearner,

Are you trying to log into an existing account or have you created a new account?

Cheers,
Dennis
Cloudbet

Hi vual,

No ID is required to cash out from our site, withdrawals are instant.

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Cloudbet

Thanks, it's the 20th where I am but am assuming it's still the 19th where you are so will put you down for the full week. Can you please just fix the [/b] on your signature, am not sure why it is doing that in some but not others.

Cheers,
Dennis

Hi rohnearner,

Yes that is us.

Cheers,
Dennis
Cloudbet

Hi folks,

The English home international summer of cricket is about to crack into action with the first T20 v Sri Lanka.

Currently England are paying 1.81 for the win, Sri Lanka 2.00:
https://sportsbook.cloudbet.com/?league=2012

Cheers,
Cloudbet

Hi Bitornio,

The rules for the various forms of Blackjack we offer can be found within the games themselves.

Cheers,
Dennis
Cloudbet

Hi newIndia,

We will accept players with negative trust on a case-by-case basis. In this instance we didn't feel there was any evidence that should prevent the member from being a part of our campaign.

Cheers,
Dennis
Cloudbet

Yes, looks great, thanks very much.

Cheers,
Dennis
Cloudbet

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