Official Newbie BitInstant Support Thread (Active Customer Support)

[msiddiq]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

I used cash to GOX deposit yesterday with my GOX user name.  New MX number failed when I tried this morning.  I would suggest using your GOX user name for now.  

I was planning on using Cash deposit at Walmart using Moneygram -> ZipZap -> Bitinstant -> Bitcoin address
Is that system automatically working now and fixed? Or will you have to manually put that through like my previous orders?

Let me know whats up, I'm about to leave the house and want to put in a order, depending on your answer

I currently can't give you a status on this.  Sorry.

Just so you know I went and deposited cash at Walmart -> Moneygram -> Zipzap -> Bitinstant -> Bitcoin address anyway, and I got my BTC at my address in under an hour.
It looks like things are fixed?

[URSAY]

Level 2 support response for this list is, "Processed!  Sorry for the delay!"

Rocker122 / twigger13 / Apanauc / gordon154 / pennypack / PC_Mobile / Panzerknacker / ikuzo1 / Rafa7 / kubrickonthemoon / ilich / thewebguy0 / chile / cooljay24 / pennyback / iiqher / logeyG / Singlebyte

More to come...  

P.S.  If you logged a second issue then consider this may only be the response to your first issue.

[man]

Here is my order information once again!!!

Why doesn't someone send a complaint to the State Department?

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
 
Timestamp    Event ID    Event type
Thu Apr 4 23:32:37 2013    Quote for new transaction
Thu Apr 4 23:32:29 2013    a   New Order
Thu Apr 4 23:32:25 2013       Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013       Gox to gox error - Contact support for refund

Got this on the 4th and it is now 9th....where is the justice?

Homeland Security...Department of Defense...FBI...US Postal Service....if I mention enough of these...either Mr. Voorhees will wise up or....the powers that be should take note and bust this fraud!

[khesquid]

Good afternoon Support Reps,

Order info:
OrderID: 310029f5-15d7-47f5-812f-dd438dd85d53
EventID: 124b1042-7bdf-41d0-9ce6-13e391a0f06c
QuoteID: 12a95f59-170c-42c4-942a-3116a59bb2ad

Tonight I made a deposit to BitInstant (Moneygram/ZipZap) for funds to be transferred to my BitStamp account, the funds never got there.

I received your automated order deposit e-mail, it stated the reason it didn't successfully transfer:

APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}}

Sounds like you let your account run down too much?

Please fix/complete my transaction. Thank you!

[man]

Here is my information again!  Could I, at least get an update on where you are with this???

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID    a88d7f2a-f405-49b5-bb9e-37d1d35d946a
Fees (inclusive)    0.89%%
Amount you paid  xxxxxx USD
Amount you will receive    $xxxxxxxxx USD
Delivery Deadline    Fri Apr 5 00:32:29 2013
Destination exchange    MtGox
Destination account    xxxxxx
Order event log
Timestamp    Event ID    Event type
Thu Apr 4 23:32:37 2013      Quote for new transaction
Thu Apr 4 23:32:29 2013      New Order
Thu Apr 4 23:32:25 2013      Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013      Gox to gox error - Contact support for refund

You said I was on the list yesterday, April 8, 2013.....still nothing

[TheJoe]

URSAY :

I sent you a PM several hours ago, you can ignore it as I finally got the email to claim by bitcoins from coinapult.

Thank you.

[goosy052157]

This is a follow up from my last post which URSAY resoonded to:

Please inform me  of any progress made issuing a new coupon into my MtGox account.I am now omitting the API number since I posted publicaly.



OrderID: 5627cf17-86e0-4bec-b3e0-9b66ae7a7b8e
EventID: 45991b7b-1f54-4ba2-a939-6f7dfe4df55c
DestAccount: M298272X
QuoteID: 08483d75-64a6-4697-b3c0-b5b1053e3700
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365207140.51

My CORRECT MtGox account number being M95298272X  It has been a couple days since you responded.
Also, on April 3rd at 9;14 central time, I made a moneygram transfer into bitinstant via ZipZap, they say you received the funds but not MtGox. All the info I have regarding this is the moneygram account number to ZipZap which is 843109398. can anything be done about this new issue?

Sorry for being such a pathological newbie!

[URSAY]

Level 2 support response for this list is, "Processed!  Sorry for the delay!"

hillock / Brownye / fuue83 / archfiendmaster / sandyjg9 / sbs2199 / pzwow / navahoboy / blacknight505 / cayson / bigpoppapump69 / Imaginer / dhbanes / paradoxal / EJS420 / Nonya Business / masternewb001 / Cogine / ScrapOfCat / funktion / thannon1261 / TheBison / jerm0916 / bougelahi / jthev05 / liztah

P.S.  If you logged a second issue then consider this may only be the response to your first issue.

[msiddiq]

Level 2 support response for this list is, "Processed!  Sorry for the delay!"

Rocker122 / twigger13 / Apanauc / gordon154 / pennypack / PC_Mobile / Panzerknacker / ikuzo1 / Rafa7 / kubrickonthemoon / ilich / thewebguy0 / chile / cooljay24 / pennyback / iiqher / logeyG / Singlebyte

More to come...  

P.S.  If you logged a second issue then consider this may only be the response to your first issue.

Can someone who knows explain what he means by Level 2 support? And what list is he talking about?
I'm on the 4/9 list, waiting for remaining btc to be transferred to me at the exchange rate at deposit time. So I'm guessing that's my "second issue" right? What do you mean this may be the only response to your first issue. Not understanding this post very well...

[Kennedy3789]

can  i please be added to a list OrderID: 20302a12-567d-4da0-b76d-7fe0692bddbc
EventID: 5a7d2b3c-a6a1-449a-8cf5-72933eda86d0
DestAccount: ??
QuoteID: 56448edd-886e-4a3b-bea8-b5aa44a5a8b2
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365247419.95
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $144.015 USD

[Tyraeil]

If you are on this list then I have manually pushed your order thru.  You may see results soon.  Your tickets will remain open and they will still be escalated regardless.  

iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady

I'm on the 4/8 list and still haven't seen anything, even with this "manual order push"

still not seeing anything..

[haggady]

If you are on this list then I have manually pushed your order thru.  You may see results soon.  Your tickets will remain open and they will still be escalated regardless.  

iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady

I'm on the 4/8 list and still haven't seen anything, even with this "manual order push"

still not seeing anything..

me neither

[btchaver]

What a major this is to pay money and recive nothing in return  is this supposed to be fair.

[efini]

This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left

Your order will be resolved.  If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.  

in which decade?

[btl-mermaid]

I didn't list any info until I heard from MTGox First. I had an earlier transaction that worked flawlessly. Same wording - we have deposited your funds to MtGox. And, ta da, it was there.

This time, they said it was there, it wasn't. I contacted MtGox. They said the code cannot be redeemed (non existing or already used). Why would they send me a no existing of already used code? I didn't start putting out any information until I heard this!

[URSAY]

Level 2 response to some tickets below which include new order ID #!  

Your order is currently waiting to be processed on Mt. Gox's end. Due to massive traffic spikes Mt. Gox trades are experiencing heavy delays. Rest assured your funds are safe and will eventually be processed. We thank you for your patience and your patronage.

appleijunkie
Your new order id is: 16d308ae-c244-4923-9b8e-24dd9235f068

b00ks101
Your new order id is: c0735907-2831-4f34-b626-3ed40409fff7

dookiedue
Your new order id is: 67c10407-0c24-4e28-a2ff-869c4a18e2a5

trevorj
Your new order id is: 9f80cabe-3ed5-409a-a74d-eaab1cd3016f

masternewb001
Your new order id is: 8f34c302-76e0-47ee-bea6-d1c80c159da5

jack789
Your new order id is: 926c0dd6-f8fa-4eb2-ac59-db0d8936b88f

BitSmack
Your new order id is: dcbe947f-02d0-4c0a-91ff-493503de64e1

BitByInstant
Your new order id is: f51b0353-2257-4e09-a1e2-9369e275c9a7

jwest411
Your new order id is: b54b14df-5805-4726-9670-38fa80d124b2

smfuser
Your new order id is: 589dad6e-d79b-4dea-8ff1-5e1cc4e5a0b5

[some2else1]

I bought a considerable amount of bitcoins from BitInstant and got an email telling me I was given "0 bitcoins" and a link to retreive it from the automated email. No response from bitinstant, multiple PMs, no response from email. This is getting ridiculous.

I understand you may be very busy, but people are theoretically losing money as the USD-BTC rate increases.

OrderID: c1825c35-fd58-4bdd-8def-431cc9bbec5d

[btchaver]

any updates on this its been almost two weeks and nothing


OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

please respond with something other than its been escalated or i dont know anything.

[btchaver]

Level 2 support response for this list is, "Processed!  Sorry for the delay!"

Rocker122 / twigger13 / Apanauc / gordon154 / pennypack / PC_Mobile / Panzerknacker / ikuzo1 / Rafa7 / kubrickonthemoon / ilich / thewebguy0 / chile / cooljay24 / pennyback / iiqher / logeyG / Singlebyte

More to come...  

P.S.  If you logged a second issue then consider this may only be the response to your first issue.

any updates on this its been almost two weeks and nothing


OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

please respond with something other than its been escalated or i dont know anything.

[btchaver]

any updates on this its been almost two weeks and nothing


OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

please respond with something other than its been escalated or i dont know anything.