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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 617038 times)
Rannasha
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January 13, 2015, 01:02:03 PM
 #2601

A EUR withdrawal I requested this weekend has the status "on hold", never seen that before. Someone from another forum I frequent is reporting the same. What's up?
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Dargo
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January 13, 2015, 06:47:32 PM
 #2602

A EUR withdrawal I requested this weekend has the status "on hold", never seen that before. Someone from another forum I frequent is reporting the same. What's up?

If you haven't done so already, you should create a ticket about this, and as always you can PM me with the ticket number if you like.
KrakenTrader
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January 13, 2015, 11:24:10 PM
 #2603

All good! Thanks

Yeah these days I experienced delays on the blockchain while depositing bitcoins - it took around 3 hours to see 6 confirmations.
Here you can view the list of all unconfirmed-transactions in real time
https://blockchain.info/unconfirmed-transactions
KrakenTrader
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January 14, 2015, 12:09:50 AM
 #2604


Largest Kraken Trading Volume ever = 8527 BTC on Tuesday 13.01.2015
Dargo
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January 14, 2015, 01:43:49 AM
 #2605


Largest Kraken Trading Volume ever = 8527 BTC on Tuesday 13.01.2015


Yep. Nice to see our volume trending up.  Smiley
raskul
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January 14, 2015, 03:00:11 PM
 #2606

can i get my pending euro deposit hurried up please?  Kiss

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
Yunus
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January 14, 2015, 05:25:55 PM
 #2607

can i get my pending euro deposit hurried up please?  Kiss

If you give me the ticket # I can take a look at the deposit.
raskul
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January 14, 2015, 07:48:35 PM
 #2608

can i get my pending euro deposit hurried up please?  Kiss

If you give me the ticket # I can take a look at the deposit.

it landed.

great service  Cool

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
Serpens66
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January 15, 2015, 11:48:47 AM
 #2609

Hey dargo,

your orderbook API gives me wrong data every ~2 hours. Then the information for the best bid/ask (so "count" is 1) is shown like this:
Quote
{'error': [], 'result': {'XXBTZEUR': {'asks': [['165.86660', '2.090', 1421300279]], 'bids': []}}}
So the bid is missing.

Why does this happen? Would it not happen if "count" would be 2? (so is there only one bid missing, or are there all bids missing?)

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
Dargo
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January 15, 2015, 07:02:39 PM
 #2610

Hey dargo,

your orderbook API gives me wrong data every ~2 hours. Then the information for the best bid/ask (so "count" is 1) is shown like this:
Quote
{'error': [], 'result': {'XXBTZEUR': {'asks': [['165.86660', '2.090', 1421300279]], 'bids': []}}}
So the bid is missing.

Why does this happen? Would it not happen if "count" would be 2? (so is there only one bid missing, or are there all bids missing?)

Hi Serpens - I'll check with one of our devs about this and let you know.
ehmdjii
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January 16, 2015, 06:47:31 PM
 #2611

are deposit and withdrawal limits only for fiat or are they also affecting BTC?

i just deposited 10 btc and even after 6 confirmations they show up as "on hold".

BTC: 1LsD5HpnX1Kfyti7CnHiVB1rjUEXGqmR2H
LTC: LQbpdMZmYyJa9bJG6NweBNxkSTfgZorkrG
Dargo
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January 16, 2015, 08:01:47 PM
 #2612

are deposit and withdrawal limits only for fiat or are they also affecting BTC?

i just deposited 10 btc and even after 6 confirmations they show up as "on hold".

The limits apply to all currencies. If you haven't already, you should make a support request.
ehmdjii
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January 16, 2015, 08:15:14 PM
 #2613

are deposit and withdrawal limits only for fiat or are they also affecting BTC?

i just deposited 10 btc and even after 6 confirmations they show up as "on hold".

The limits apply to all currencies. If you haven't already, you should make a support request.
thanks for the info! yes i am in contact with support already!

anyways, since the limits are given in USD, how are the limits for other fiats and for digital currencies determined? are they just converted using the current price?

also, why is not the part confirmed which is under the limit? and just the part over the limit is put on hold.

BTC: 1LsD5HpnX1Kfyti7CnHiVB1rjUEXGqmR2H
LTC: LQbpdMZmYyJa9bJG6NweBNxkSTfgZorkrG
Dargo
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January 16, 2015, 09:11:52 PM
 #2614

are deposit and withdrawal limits only for fiat or are they also affecting BTC?

i just deposited 10 btc and even after 6 confirmations they show up as "on hold".

The limits apply to all currencies. If you haven't already, you should make a support request.
thanks for the info! yes i am in contact with support already!

anyways, since the limits are given in USD, how are the limits for other fiats and for digital currencies determined? are they just converted using the current price?

also, why is not the part confirmed which is under the limit? and just the part over the limit is put on hold.

Great! Limits for non-USD currency are determined by conversion using the current price in USD. We can't break up payments to accept partial payments under the limit. Doing so would be problematic from a regulatory perspective and also not provide much incentive to obey the limits in the first place (why not just send a huge payment and let us break it up for you to get the money in your account as quickly as possible).
ehmdjii
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January 16, 2015, 09:30:59 PM
 #2615

Great! Limits for non-USD currency are determined by conversion using the current price in USD. We can't break up payments to accept partial payments under the limit. Doing so would be problematic from a regulatory perspective and also not provide much incentive to obey the limits in the first place (why not just send a huge payment and let us break it up for you to get the money in your account as quickly as possible).

well, that would be a very nice feature! ;-)

or at least show the current state of limits somewhere.

anyways, support is really helpful and i should get my holded coins released soon.

BTC: 1LsD5HpnX1Kfyti7CnHiVB1rjUEXGqmR2H
LTC: LQbpdMZmYyJa9bJG6NweBNxkSTfgZorkrG
Dargo
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January 16, 2015, 10:46:57 PM
 #2616

Great! Limits for non-USD currency are determined by conversion using the current price in USD. We can't break up payments to accept partial payments under the limit. Doing so would be problematic from a regulatory perspective and also not provide much incentive to obey the limits in the first place (why not just send a huge payment and let us break it up for you to get the money in your account as quickly as possible).

well, that would be a very nice feature! ;-)

or at least show the current state of limits somewhere.

anyways, support is really helpful and i should get my holded coins released soon.

You can see you limits under Funding > Deposit (or Withdraw). For example if you go to Funding > Deposit (or Withdraw) > Bitcoin, you can see the maximum allowed deposit in bitcoins. It's best to deposit a bit less than that though, to allow for changes in the rate.
Serpens66
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January 20, 2015, 10:54:14 AM
 #2617

Hey Dargo,

sometimes the yubikey confirmation does not work. I'm not sure if the problem is the yubikey or if there is another problem.
But when I want to confirm a withdrawal it happens often (~20% of the time), that I get the message "the submitted form has expired" (or something like this, I did not copy the exact wording), even though not more than 15 seconds have passed. 
Nonetheless the bitcoins were send.   So now it happens,that I thougt the bitcoins were not send and send the amount twice.
Luckily it was one of my addresses so i can send the bitcoins back. But what if it was not my address? So you should fix this issue.

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
Dargo
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January 20, 2015, 08:38:47 PM
 #2618

Hi Serpens - thanks for letting us know about this. It's the first I've heard of an issue like this, but we'll look into it.


Hey Dargo,

sometimes the yubikey confirmation does not work. I'm not sure if the problem is the yubikey or if there is another problem.
But when I want to confirm a withdrawal it happens often (~20% of the time), that I get the message "the submitted form has expired" (or something like this, I did not copy the exact wording), even though not more than 15 seconds have passed. 
Nonetheless the bitcoins were send.   So now it happens,that I thougt the bitcoins were not send and send the amount twice.
Luckily it was one of my addresses so i can send the bitcoins back. But what if it was not my address? So you should fix this issue.
Dargo
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January 21, 2015, 12:53:02 AM
 #2619

Hey dargo,

your orderbook API gives me wrong data every ~2 hours. Then the information for the best bid/ask (so "count" is 1) is shown like this:
Quote
{'error': [], 'result': {'XXBTZEUR': {'asks': [['165.86660', '2.090', 1421300279]], 'bids': []}}}
So the bid is missing.

Why does this happen? Would it not happen if "count" would be 2? (so is there only one bid missing, or are there all bids missing?)

Hi Serpens - I'll check with one of our devs about this and let you know.

Serpens - the best guess from our devs is that the bid was filtered out because the highest bid was > lowest ask. If so, you should see some bids if the count is increased, but the highest bid would still be filtered out.
Dargo
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January 21, 2015, 01:03:27 AM
 #2620

Hi Serpens - thanks for letting us know about this. It's the first I've heard of an issue like this, but we'll look into it.


Hey Dargo,

sometimes the yubikey confirmation does not work. I'm not sure if the problem is the yubikey or if there is another problem.
But when I want to confirm a withdrawal it happens often (~20% of the time), that I get the message "the submitted form has expired" (or something like this, I did not copy the exact wording), even though not more than 15 seconds have passed. 
Nonetheless the bitcoins were send.   So now it happens,that I thougt the bitcoins were not send and send the amount twice.
Luckily it was one of my addresses so i can send the bitcoins back. But what if it was not my address? So you should fix this issue.

Serpens - Here's the reply I got from one of our devs: If it went through, it wouldn't have seen the form expired message. The form expired message would have prevented double withdrawals of the same request (resubmission of the same form).  You probably got the browser resubmit your request page and refreshed the page, got the expired form page, then submitted a new request. Although we understand that people want to send directly from their Kraken account to third parties, it's probably best to fund a wallet you own first and send to third parties from there.

Yubikey is arguably more secure than GA but it's also less reliable and dependent upon network latency/conditions across multiple servers (done by consensus and requires something like at least 2 or
3 of Yubico's servers to approve the code within a very short amount of time).
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