Dargo
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February 27, 2014, 07:10:27 PM |
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Hey
Today I opened account and wanted to SEPA withdraw 1,295.47 EUR to my bank account that I succesfully added to bank accounts list. When I try to request withdrawal, the page returns "Permission denied". I am Tier 2 verified and Tier 3 verification is in the process. Is that happening because the account is new or is there some other reason for that? I have not contacted a support since the page says that your support team has a lot of work :=)
If the problem persists, please make a ticket about it. Our support team is busy, but here to help, so please let us know. It's hard to diagnose without taking a closer look.
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nagleatorcoin
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February 27, 2014, 07:50:32 PM |
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Dargo, Is there a possibility that the duplicate deposit issue will run on till next week?
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Dargo
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February 27, 2014, 09:18:46 PM |
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Dargo, Is there a possibility that the duplicate deposit issue will run on till next week?
I think that's very unlikely, but we also contacted through your ticket about sending some proof of the distinct payments, which should speed things up in case it takes much longer to hear back from Fidor.
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KrakenTrader
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February 27, 2014, 10:17:47 PM Last edit: February 28, 2014, 08:02:21 AM by KrakenTrader |
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@DARGO
You may want to inform your server guy to BLOCK all traffic coming from referrer getgoxed.com ( someone did a redirect to kraken.com )
Thank you
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Dargo
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February 27, 2014, 11:04:22 PM |
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Talking of deposit limits: $100k per month is rather low for a trading site. Are there any plans to increase this for private persons? Registering as a company is no option due to legal uncertainty of bitcoin trading (does anyone know a country where it is safe to incorporate for bitcoin trading w/o having to register as a bank (which is virtually impossible)?)
Sorry if this isn't entirely clear on our site, but you can verify to tier 4 as an individual to get higher limits than tier 3. To get started on that, just submit a ticket. Choose the category Verification > Verification Tier 4.
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dogecoinist
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February 28, 2014, 01:54:30 AM |
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My friend and I started an account with Kraken in December. We wire transfer a sum of $1800 USD from our bank to Kraken according to the deposit instruction stated on the website. This is 15/01. We contacted Kraken support about the deposit 20/01 and the support reply has been SLOW to the point of unresponsive.
First Kraken asked us for our deposit details, we forwarded our bank statement + email from bank stating that the amount has been transferred. They then state that they are unable to locate the money and the details sent to them was not enough. We then have to ask our bank to launch a trace which cost us additional $20. The report posted here:
F20: Transaction Reference Number NTI1405100412 F21: Related Reference 0016OT4082665F25 F79: Narrative ATTN FLORA SIU SG CASH RE YOUR INQUIRY ADVISING THAT THE BENEF WAS CLAIMING NON RECEIPT OF YOUR MT 103 REF 0016OT4082665 PAYING USD1,800.00 LESS CHARGES VALUE 1/15/2014 TO FW122041727 BBCN BANK F/O ACCT 64000-18xxx PAYWARD VENTURES INC. WE EFFECTED THE PAYMENT ON VALUE DATE VIA FED IMAD 000480 FOR USD 1,775.00. WE CONTACTED BBCN BANK WITH YOUR INQUIRY AND THEY HAVE REPLIED STATING: PLS BE ADVISED THAT THE BNF WAS CRDTD 01-15-2014 FOR USD 1,775.00. END QUOTE WE TRUST THAT ALL IS NOW IN ORDER AS WE CLOSE OUR FILE. REGARDS, CUSTOMER SERVICE PLEASE QUOTE OUR REFERENCE NTI1405100412
The TRACE INDEED SHOWS THAT THE MONEY HAS BEEN CREDITED TO KRAKEN ACCOUNT. ($5 transaction fee deducted). And this is 15/01. Therefore I conclude:
1) Kraken has no idea how much they have on their own deposit and have no access to check their own bank statement at any point of time (internet banking) 2) Kraken by replying so slowly to customer request and not providing a basic telephone number on their website does not care about customer experience at all 3) Worst case- Kraken is out to scam people. (logical conclusion from my experience thus far)
This report was sent to support 2 days ago and we have not received any reply from them. I have also specially went to the bank to obtain a wire transfer receipt and that has also been sent to them.
I hope by sharing here, others can be aware of this issue.
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shockload
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February 28, 2014, 05:04:41 AM |
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My friend and I started an account with Kraken in December. We wire transfer a sum of $1800 USD from our bank to Kraken according to the deposit instruction stated on the website. This is 15/01. We contacted Kraken support about the deposit 20/01 and the support reply has been SLOW to the point of unresponsive.
First Kraken asked us for our deposit details, we forwarded our bank statement + email from bank stating that the amount has been transferred. They then state that they are unable to locate the money and the details sent to them was not enough. We then have to ask our bank to launch a trace which cost us additional $20. The report posted here:
F20: Transaction Reference Number NTI1405100412 F21: Related Reference 0016OT4082665F25 F79: Narrative ATTN FLORA SIU SG CASH RE YOUR INQUIRY ADVISING THAT THE BENEF WAS CLAIMING NON RECEIPT OF YOUR MT 103 REF 0016OT4082665 PAYING USD1,800.00 LESS CHARGES VALUE 1/15/2014 TO FW122041727 BBCN BANK F/O ACCT 64000-18xxx PAYWARD VENTURES INC. WE EFFECTED THE PAYMENT ON VALUE DATE VIA FED IMAD 000480 FOR USD 1,775.00. WE CONTACTED BBCN BANK WITH YOUR INQUIRY AND THEY HAVE REPLIED STATING: PLS BE ADVISED THAT THE BNF WAS CRDTD 01-15-2014 FOR USD 1,775.00. END QUOTE WE TRUST THAT ALL IS NOW IN ORDER AS WE CLOSE OUR FILE. REGARDS, CUSTOMER SERVICE PLEASE QUOTE OUR REFERENCE NTI1405100412
The TRACE INDEED SHOWS THAT THE MONEY HAS BEEN CREDITED TO KRAKEN ACCOUNT. ($5 transaction fee deducted). And this is 15/01. Therefore I conclude:
1) Kraken has no idea how much they have on their own deposit and have no access to check their own bank statement at any point of time (internet banking) 2) Kraken by replying so slowly to customer request and not providing a basic telephone number on their website does not care about customer experience at all 3) Worst case- Kraken is out to scam people. (logical conclusion from my experience thus far)
This report was sent to support 2 days ago and we have not received any reply from them. I have also specially went to the bank to obtain a wire transfer receipt and that has also been sent to them.
I hope by sharing here, others can be aware of this issue.
Fairly similar to my story where I keep getting told a similar thing. My bank has even told me that they have been speaking to FIDOR and Kraken are claiming that FIDOR has not asked my bank the right questions! Regardless of whether you believe Bitcoin is the future of payment, I have never had that bad an experience with a bank that when they talk to each other they don't ask each other the standard questions. I am fairly sure now that Kraken is not playing by the rules, especially as there are a few other people on here who are now claiming the same thing. Either that or they are so incompetent that they have no business running an exchange. It seems to me that Kraken is trading with others money on its own account due to the number of people who have come forward with a similar story.
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Dargo
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February 28, 2014, 06:26:44 AM |
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My friend and I started an account with Kraken in December. We wire transfer a sum of $1800 USD from our bank to Kraken according to the deposit instruction stated on the website. This is 15/01. We contacted Kraken support about the deposit 20/01 and the support reply has been SLOW to the point of unresponsive.
First Kraken asked us for our deposit details, we forwarded our bank statement + email from bank stating that the amount has been transferred. They then state that they are unable to locate the money and the details sent to them was not enough. We then have to ask our bank to launch a trace which cost us additional $20. The report posted here:
F20: Transaction Reference Number NTI1405100412 F21: Related Reference 0016OT4082665F25 F79: Narrative ATTN FLORA SIU SG CASH RE YOUR INQUIRY ADVISING THAT THE BENEF WAS CLAIMING NON RECEIPT OF YOUR MT 103 REF 0016OT4082665 PAYING USD1,800.00 LESS CHARGES VALUE 1/15/2014 TO FW122041727 BBCN BANK F/O ACCT 64000-18xxx PAYWARD VENTURES INC. WE EFFECTED THE PAYMENT ON VALUE DATE VIA FED IMAD 000480 FOR USD 1,775.00. WE CONTACTED BBCN BANK WITH YOUR INQUIRY AND THEY HAVE REPLIED STATING: PLS BE ADVISED THAT THE BNF WAS CRDTD 01-15-2014 FOR USD 1,775.00. END QUOTE WE TRUST THAT ALL IS NOW IN ORDER AS WE CLOSE OUR FILE. REGARDS, CUSTOMER SERVICE PLEASE QUOTE OUR REFERENCE NTI1405100412
The TRACE INDEED SHOWS THAT THE MONEY HAS BEEN CREDITED TO KRAKEN ACCOUNT. ($5 transaction fee deducted). And this is 15/01. Therefore I conclude:
1) Kraken has no idea how much they have on their own deposit and have no access to check their own bank statement at any point of time (internet banking) 2) Kraken by replying so slowly to customer request and not providing a basic telephone number on their website does not care about customer experience at all 3) Worst case- Kraken is out to scam people. (logical conclusion from my experience thus far)
This report was sent to support 2 days ago and we have not received any reply from them. I have also specially went to the bank to obtain a wire transfer receipt and that has also been sent to them.
I hope by sharing here, others can be aware of this issue.
Hi Dogecoinist - I think the agent who helped you with this either made a mistake or was simply confused about where to search, because I found your deposit immediately. I will certainly talk to this agent and make sure the procedure is clear. We couldn't associate it with your Kraken account because the name on the deposit doesn't match the name on your account (and the public account ID didn't come through, which happens sometimes). But unfortunately the funds will have to be returned to you because the name on the bank account has to match the name on the Kraken account. The whole reason we verify your account is so that we know who the funds are coming from (a legal requirement), so we can't accept deposits from different people. I apologize for this, but it's part of regulatory compliance. An agent will be in touch with you to process the return of the funds. We'll certainly reimburse you for the fee paid for the extra search. You didn't receive fast or accurate support on this at all and I'm very sorry for that. We do care about our user experience, but we need to do more to achieve a consistently great experience.
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zmichiel
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February 28, 2014, 08:32:52 AM |
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On February second I withdrew a couple hundred euros. I still did not receive anything. I also didn't get a response to my support ticket. This is the second time this happens. So I guess I have to go public again.
Request #20870
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KrakenTrader
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February 28, 2014, 08:59:04 AM Last edit: February 28, 2014, 04:06:18 PM by KrakenTrader |
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Just now I requested a SEPA withdrawal and will post when it arrives in my bank account.
In past, when I requested withdrawals in the morning hours, the money arrived a few hours later (same day).
...will update...
EDIT: Money in my bank after 6 hours - as usual
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coins101
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February 28, 2014, 11:40:34 AM |
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Is there an ETA on GBP support, that is not via Eur / SEPA?
Thanks.
BTW - good piece in coindesk.
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remcoswienink2
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February 28, 2014, 02:16:43 PM |
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I've reached the monthly limit today, but got a deposit of 1.45 btc on hold. Does this resets at the end of the month (tomorrow) or 30 days after first payment this month (12 feb in my case) ?
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Serpens66
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February 28, 2014, 02:21:54 PM |
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I've reached the monthly limit today, but got a deposit of 1.45 btc on hold. Does this resets at the end of the month (tomorrow) or 30 days after first payment this month (12 feb in my case) ?
the limit is the last 30 days (but it often takes a day longer than it should be)
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Great Freeware Game: Clonk Rage binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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Sweeto
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February 28, 2014, 03:30:08 PM |
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Whats the best web site for trading btc to eur and also withdrawal euros (with no issues) to bank account at this moment? Thanks
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raskul
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February 28, 2014, 03:39:20 PM |
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Whats the best web site for trading btc to eur and also withdrawal euros (with no issues) to bank account at this moment? Thanks
that'll be Kraken ![Wink](https://bitcointalk.org/Smileys/default/wink.gif)
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tips 1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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Serpens66
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February 28, 2014, 03:56:58 PM |
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Whats the best web site for trading btc to eur and also withdrawal euros (with no issues) to bank account at this moment? Thanks
that'll be Kraken ![Wink](https://bitcointalk.org/Smileys/default/wink.gif) and if you are a german, you should use the Fidor bank. Then you usually have your money within minutes ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Otherwise it's usually within 24hours. (but obviously there are some banks or countries which have problems, see the complaints here in the thread)
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Great Freeware Game: Clonk Rage binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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KrakenTrader
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February 28, 2014, 04:34:23 PM Last edit: February 28, 2014, 07:05:59 PM by KrakenTrader |
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Whats the best web site for trading btc to eur and also withdrawal euros (with no issues) to bank account at this moment? Thanks
That would be Kraken.com , its the best available exchange for EURO / BTC. - I receive SEPA withdrawal requests the same day, when I order them in the morning hours.
I've never had any issue so far - tested with large amounts (couple of thousands EUR) every few days. - (Though, a minority of Kraken clients experienced some issues as you can read in this thread,
but Dargo communicates clients problems to Kraken departments and helps speeding up the process of solving them.) - If you wanna give it a try, I suggest you do your first deposits / withdrawal requests with small amounts to
see, if all works well for you. We have seen Kraken clients made different experiences with different banks. - Use SEPA if you can. (very fast, almost no fees)
- Don't misspell your name/address - must be everywhere the same spelling ( on your bank account, your photo id, you utility bill etc.)
Preventing these common mistakes helps will help to avoid unnecessary delays. - Best practice is to do consecutive deposits / withdrawals using different amounts.
Do like this: 1st deposit: 500.00 2nd deposit: 501.00 3rd deposit 499.00 etc
Don't do like this: 1st deposit: 500.00 2nd deposit: 500.00 3rd deposit 500.00 etc
This helps to avoid accidently triggering Kraken's double spending alert system, a few clients seem to have issues when they do consecutive deposits using the very same amounts.
- The 'cancel withdrawal button' doesn't seem to work as we can learn from clients comments.
Hope that helps. If anyone wants to add something, go ahead ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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KrakenTrader
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February 28, 2014, 04:35:41 PM Last edit: February 28, 2014, 04:46:45 PM by KrakenTrader |
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Just now I requested a SEPA withdrawal and will post when it arrives in my bank account.
In past, when I requested withdrawals in the morning hours, the money arrived a few hours later (same day).
...will update...
EDIT: Money in my bank account after 6 hours - as usual
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Rannasha
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February 28, 2014, 05:10:03 PM |
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Just now I requested a SEPA withdrawal and will post when it arrives in my bank account.
In past, when I requested withdrawals in the morning hours, the money arrived a few hours later (same day).
...will update...
EDIT: Money in my bank account after 6 hours - as usual As much as I share your joy over fast withdrawals and deposits, I don't think it's necessary to post a blow-by-blow description every time you make one.
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