[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Dargo]

Hey

Today I opened account and wanted to SEPA withdraw 1,295.47 EUR to my bank account that I succesfully added to bank accounts list. When I try to request withdrawal, the page returns "Permission denied". I am Tier 2 verified and Tier 3 verification is in the process. Is that happening because the account is new or is there some other reason for that? I have not contacted a support since the page says that your support team has a lot of work :=)

If the problem persists, please make a ticket about it. Our support team is busy, but here to help, so please let us know. It's hard to diagnose without taking a closer look.

[nagleatorcoin]

Dargo, Is there a possibility that the duplicate deposit issue will run on till next week?

[Dargo]

Dargo, Is there a possibility that the duplicate deposit issue will run on till next week?

I think that's very unlikely, but we also contacted through your ticket about sending some proof of the distinct payments, which should speed things up in case it takes much longer to hear back from Fidor.

[KrakenTrader]

@DARGO

You may want to inform your server guy to BLOCK all traffic coming from referrer getgoxed.com
( someone did a redirect to kraken.com )

Thank you

[Dargo]

@DARGO

You may want to inform your server guy to BLOCK all traffic coming from referrer getgoxed.com
( someone did a redirect to kraken.com )

Thank you

Thanks KrakenTrader. It's our own redirect. See below for previous discussion of this.

https://bitcointalk.org/index.php?topic=290799.msg4258872;topicseen#msg4258872

[Dargo]

Talking of deposit limits: $100k per month is rather low for a trading site. Are there any plans to increase this for private persons? Registering as a company is no option due to legal uncertainty of bitcoin trading (does anyone know a country where it is safe to incorporate for bitcoin trading w/o having to register as a bank (which is virtually impossible)?)

Sorry if this isn't entirely clear on our site, but you can verify to tier 4 as an individual to get higher limits than tier 3. To get started on that, just submit a ticket. Choose the category Verification > Verification Tier 4.

[dogecoinist]

My friend and I started an account with Kraken in December. We wire transfer a sum of $1800 USD from our bank to Kraken according to the deposit instruction stated on the website. This is 15/01. We contacted Kraken support about the deposit 20/01 and the support reply has been SLOW to the point of unresponsive.

First Kraken asked us for our deposit details, we forwarded our bank statement + email from bank stating that the amount has been transferred. They then state that they are unable to locate the money and the details sent to them was not enough. We then have to ask our bank to launch a trace which cost us additional $20. The report posted here:

F20: Transaction Reference Number
NTI1405100412
F21: Related Reference
0016OT4082665F25
F79: Narrative
ATTN FLORA SIU SG CASH
RE YOUR INQUIRY ADVISING THAT THE BENEF WAS
CLAIMING NON RECEIPT OF YOUR MT 103 REF
0016OT4082665 PAYING USD1,800.00 LESS CHARGES
VALUE 1/15/2014 TO FW122041727 BBCN BANK F/O ACCT
64000-18xxx PAYWARD VENTURES INC.
WE EFFECTED THE PAYMENT ON VALUE DATE VIA FED
IMAD 000480 FOR USD 1,775.00.
WE CONTACTED  BBCN BANK WITH YOUR INQUIRY AND
THEY HAVE REPLIED STATING:
PLS BE ADVISED THAT THE BNF WAS
CRDTD 01-15-2014 FOR USD 1,775.00.
END QUOTE
WE TRUST THAT ALL IS NOW IN ORDER AS WE CLOSE OUR
FILE.
REGARDS,
CUSTOMER SERVICE
PLEASE QUOTE OUR REFERENCE
NTI1405100412

The TRACE INDEED SHOWS THAT THE MONEY HAS BEEN CREDITED TO KRAKEN ACCOUNT. ($5 transaction fee deducted). And this is 15/01. Therefore I conclude:

1) Kraken has no idea how much they have on their own deposit and have no access to check their own bank statement at any point of time (internet banking)
2) Kraken by replying so slowly to customer request and not providing a basic telephone number on their website does not care about customer experience at all
3) Worst case- Kraken is out to scam people. (logical conclusion from my experience thus far)

This report was sent to support 2 days ago and we have not received any reply from them. I have also specially went to the bank to obtain a wire transfer receipt and that has also been sent to them.

I hope by sharing here, others can be aware of this issue.

[shockload]

My friend and I started an account with Kraken in December. We wire transfer a sum of $1800 USD from our bank to Kraken according to the deposit instruction stated on the website. This is 15/01. We contacted Kraken support about the deposit 20/01 and the support reply has been SLOW to the point of unresponsive.

First Kraken asked us for our deposit details, we forwarded our bank statement + email from bank stating that the amount has been transferred. They then state that they are unable to locate the money and the details sent to them was not enough. We then have to ask our bank to launch a trace which cost us additional $20. The report posted here:

F20: Transaction Reference Number
NTI1405100412
F21: Related Reference
0016OT4082665F25
F79: Narrative
ATTN FLORA SIU SG CASH
RE YOUR INQUIRY ADVISING THAT THE BENEF WAS
CLAIMING NON RECEIPT OF YOUR MT 103 REF
0016OT4082665 PAYING USD1,800.00 LESS CHARGES
VALUE 1/15/2014 TO FW122041727 BBCN BANK F/O ACCT
64000-18xxx PAYWARD VENTURES INC.
WE EFFECTED THE PAYMENT ON VALUE DATE VIA FED
IMAD 000480 FOR USD 1,775.00.
WE CONTACTED  BBCN BANK WITH YOUR INQUIRY AND
THEY HAVE REPLIED STATING:
PLS BE ADVISED THAT THE BNF WAS
CRDTD 01-15-2014 FOR USD 1,775.00.
END QUOTE
WE TRUST THAT ALL IS NOW IN ORDER AS WE CLOSE OUR
FILE.
REGARDS,
CUSTOMER SERVICE
PLEASE QUOTE OUR REFERENCE
NTI1405100412

The TRACE INDEED SHOWS THAT THE MONEY HAS BEEN CREDITED TO KRAKEN ACCOUNT. ($5 transaction fee deducted). And this is 15/01. Therefore I conclude:

1) Kraken has no idea how much they have on their own deposit and have no access to check their own bank statement at any point of time (internet banking)
2) Kraken by replying so slowly to customer request and not providing a basic telephone number on their website does not care about customer experience at all
3) Worst case- Kraken is out to scam people. (logical conclusion from my experience thus far)

This report was sent to support 2 days ago and we have not received any reply from them. I have also specially went to the bank to obtain a wire transfer receipt and that has also been sent to them.

I hope by sharing here, others can be aware of this issue.

Fairly similar to my story where I keep getting told a similar thing. My bank has even told me that they have been speaking to FIDOR and Kraken are claiming that FIDOR has not asked my bank the right questions!

Regardless of whether you believe Bitcoin is the future of payment, I have never had that bad an experience with a bank that when they talk to each other they don't ask each other the standard questions.

I am fairly sure now that Kraken is not playing by the rules, especially as there are a few other people on here who are now claiming the same thing. Either that or they are so incompetent that they have no business running an exchange.

It seems to me that Kraken is trading with others money on its own account due to the number of people who have come forward with a similar story.

[Dargo]

My friend and I started an account with Kraken in December. We wire transfer a sum of $1800 USD from our bank to Kraken according to the deposit instruction stated on the website. This is 15/01. We contacted Kraken support about the deposit 20/01 and the support reply has been SLOW to the point of unresponsive.

First Kraken asked us for our deposit details, we forwarded our bank statement + email from bank stating that the amount has been transferred. They then state that they are unable to locate the money and the details sent to them was not enough. We then have to ask our bank to launch a trace which cost us additional $20. The report posted here:

F20: Transaction Reference Number
NTI1405100412
F21: Related Reference
0016OT4082665F25
F79: Narrative
ATTN FLORA SIU SG CASH
RE YOUR INQUIRY ADVISING THAT THE BENEF WAS
CLAIMING NON RECEIPT OF YOUR MT 103 REF
0016OT4082665 PAYING USD1,800.00 LESS CHARGES
VALUE 1/15/2014 TO FW122041727 BBCN BANK F/O ACCT
64000-18xxx PAYWARD VENTURES INC.
WE EFFECTED THE PAYMENT ON VALUE DATE VIA FED
IMAD 000480 FOR USD 1,775.00.
WE CONTACTED  BBCN BANK WITH YOUR INQUIRY AND
THEY HAVE REPLIED STATING:
PLS BE ADVISED THAT THE BNF WAS
CRDTD 01-15-2014 FOR USD 1,775.00.
END QUOTE
WE TRUST THAT ALL IS NOW IN ORDER AS WE CLOSE OUR
FILE.
REGARDS,
CUSTOMER SERVICE
PLEASE QUOTE OUR REFERENCE
NTI1405100412

The TRACE INDEED SHOWS THAT THE MONEY HAS BEEN CREDITED TO KRAKEN ACCOUNT. ($5 transaction fee deducted). And this is 15/01. Therefore I conclude:

1) Kraken has no idea how much they have on their own deposit and have no access to check their own bank statement at any point of time (internet banking)
2) Kraken by replying so slowly to customer request and not providing a basic telephone number on their website does not care about customer experience at all
3) Worst case- Kraken is out to scam people. (logical conclusion from my experience thus far)

This report was sent to support 2 days ago and we have not received any reply from them. I have also specially went to the bank to obtain a wire transfer receipt and that has also been sent to them.

I hope by sharing here, others can be aware of this issue.

Hi Dogecoinist - I think the agent who helped you with this either made a mistake or was simply confused about where to search, because I found your deposit immediately. I will certainly talk to this agent and make sure the procedure is clear. We couldn't associate it with your Kraken account because the name on the deposit doesn't match the name on your account (and the public account ID didn't come through, which happens sometimes). But unfortunately the funds will have to be returned to you because the name on the bank account has to match the name on the Kraken account. The whole reason we verify your account is so that we know who the funds are coming from (a legal requirement), so we can't accept deposits from different people. I apologize for this, but it's part of regulatory compliance. An agent will be in touch with you to process the return of the funds. We'll certainly reimburse you for the fee paid for the extra search. You didn't receive fast or accurate support on this at all and I'm very sorry for that. We do care about our user experience, but we need to do more to achieve a consistently great experience. 

[zmichiel]

On February second I withdrew a couple hundred euros. I still did not receive anything. I also didn't get a response to my support ticket. This is the second time this happens. So I guess I have to go public again.

Request #20870

[KrakenTrader]

Just now I requested a SEPA withdrawal
and will post when it arrives in my bank account.

In past, when I requested withdrawals in the morning hours,
the money arrived a few hours later (same day).

...will update...


EDIT: Money in my bank after 6 hours - as usual

[coins101]

Is there an ETA on GBP support, that is not via Eur / SEPA?

Thanks.

BTW - good piece in coindesk.

[remcoswienink2]

I've reached the monthly limit today, but got a deposit of 1.45 btc on hold.
Does this resets at the end of the month (tomorrow) or 30 days after first payment this month (12 feb in my case) ?

[Serpens66]

I've reached the monthly limit today, but got a deposit of 1.45 btc on hold.
Does this resets at the end of the month (tomorrow) or 30 days after first payment this month (12 feb in my case) ?

the limit is the last 30 days (but it often takes a day longer than it should be)

[Sweeto]

Whats the best web site for trading btc to eur and also withdrawal euros (with no issues) to bank account at this moment? Thanks

[raskul]

Whats the best web site for trading btc to eur and also withdrawal euros (with no issues) to bank account at this moment? Thanks

that'll be Kraken 

[Serpens66]

Whats the best web site for trading btc to eur and also withdrawal euros (with no issues) to bank account at this moment? Thanks

that'll be Kraken 

and if you are a german, you should use the Fidor bank. Then you usually have your money within minutes Otherwise it's usually within 24hours. (but obviously there are some banks or countries which have problems, see the complaints here in the thread)

[KrakenTrader]

Whats the best web site for trading btc to eur and also withdrawal euros (with no issues) to bank account at this moment? Thanks

That would be Kraken.com , its the best available exchange for EURO / BTC.

• I receive SEPA withdrawal requests the same day, when I order them in the morning hours.
  I've never had any issue so far - tested with large amounts (couple of thousands EUR) every few days.
• (Though, a minority of Kraken clients experienced some issues as you can read in this thread,
  but Dargo communicates clients problems to Kraken departments and helps speeding up the process of solving them.)
• If you wanna give it a try, I suggest you do your first deposits / withdrawal requests with small amounts to
  see, if all works well for you. We have seen Kraken clients made different experiences with different banks.
• Use SEPA if you can. (very fast, almost no fees)
• Don't misspell your name/address - must be everywhere the same spelling ( on your bank account, your photo id, you utility bill etc.)
  Preventing these common mistakes helps will help to avoid unnecessary delays.
• Best practice is to do consecutive deposits / withdrawals using different amounts.
  
  Do like this:
  1st deposit: 500.00
  2nd deposit: 501.00
  3rd deposit 499.00
  etc
  
  Don't do like this:
  1st deposit: 500.00
  2nd deposit: 500.00
  3rd deposit 500.00
  etc
  
  This helps to avoid accidently triggering Kraken's double spending alert system,
  a few clients seem to have issues when they do consecutive deposits using the very same amounts.
  
• The 'cancel withdrawal button' doesn't seem to work as we can learn from clients comments.
  

Hope that helps.
If anyone wants to add something, go ahead

[KrakenTrader]

Just now I requested a SEPA withdrawal
and will post when it arrives in my bank account.

In past, when I requested withdrawals in the morning hours,
the money arrived a few hours later (same day).

...will update...

EDIT: Money in my bank account after 6 hours - as usual

[Rannasha]

Just now I requested a SEPA withdrawal
and will post when it arrives in my bank account.

In past, when I requested withdrawals in the morning hours,
the money arrived a few hours later (same day).

...will update...

EDIT: Money in my bank account after 6 hours - as usual

As much as I share your joy over fast withdrawals and deposits, I don't think it's necessary to post a blow-by-blow description every time you make one.