**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[CEX]

hi cex.io
1-the money amount  i request withdrawal should be 75 eru  not 65
2- the amount i received is actually even less than 65 eur that you are claiming it was sent  and i proved that by the bank statement i sent earlier to you
3- this bill pic you sent doesn't prove anything because even my IBAN is not in it + the amount listed as send is wrong and less than my 75 eur withdraw order

all of this taking more than a month and i still didn't get my money

so where is my money  cex.io ?

up106748932

Hi, apologies for the long waiting. We think the extra commission is on the side of our partners.Anyway, we've contacted our Financial Departmentment, they will compensate from our funds. You need to update the ticket.
Regarding your second question or another payment, it is on our and our partners Compliance Departments side, we will return to you as soon as we know the news.

[misha80]

My negative story

By signing up and passing the verification, I sent 11.10.2017 swift transfer 2000 EUR to make a deposit.
19.10.2017 (after 8 days) I created a ticket about the payment (#363516).
20.10.2017 I received the answer: "I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance"
24.10.2017 (13 days from the date of transfer). Since nothing happened, I updated the ticket. Received a reply from Finance Team: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately".
26.10.2017 (15 days). I again reminded myself the ticket
28.10.2017 (17 days) I received a new ticket (#372068) from the Compliance Team with the formulaic request to provide additional photo identification document. That is, after waiting two and a half weeks, I was just given an additional automatic request. Faster it could be done?
30.10.2017 I sent the additional requested photos.
Today 01.11.2017, nothing happens, ticket is open (#372068). From the moment of sending transfer expired 22 days.

It's just hell
Can you help me to get my deposit in my account?

Up109090978

[examplens]

IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex?
I would not want to have a problem with access to two accounts with one IP.

[Enterprize]

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!

When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.

In my case I have been verified before sent them some money.
In my profile on the site status is "Verified".
19 banking days past for me! 19, Karl!

... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit

What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex

Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !?

Finally my money came to my account! It takes 21 calendar days! But thanks CEX for this.

[heliben]

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

[CEX]

IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex?
I would not want to have a problem with access to two accounts with one IP.

Unfortunately no, we accept only 1 account per 1 person. Thank you very much for understanding

[CEX]

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

[heliben]

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

[Serpens66]

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish So margin trading is in fact just dangerous and not any benefit to anyone yet.

[heliben]

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish So margin trading is in fact just dangerous and not any benefit to anyone yet.

yeah I agree, those two things are pretty annoying.

Also I am having trouble understanding how the profit/loss from margin trading is calculated. Maybe somebody here can help me, I just closed a small position:

Code:

Position # 	Open date 	      Close dat     Type   Leverage 	Amount 	     Margin 	      Open price 	Close price     Stop loss 	Fee 	P/L
         32323  2017-11-02 17:03:54 2017-11-02 20:08:57	Short 	3	855.48 EUR	  285.16 EUR     6110.5710	6074.6781	    8512.2647	0.58	2.77 EUR

it was a 3:1 margin position, 0.14BTC short.

When I calculate this the profit is: (6110.571-6074.6781)*0.14 - 0.58 = 4.45

Then WHYYYY does it say profit: 2.77

I think I am going cazy.....

[HPt]

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish So margin trading is in fact just dangerous and not any benefit to anyone yet.

yeah I agree, those two things are pretty annoying.

Also I am having trouble understanding how the profit/loss from margin trading is calculated. Maybe somebody here can help me, I just closed a small position:

Code:

Position # 	Open date 	      Close dat     Type   Leverage 	Amount 	     Margin 	      Open price 	Close price     Stop loss 	Fee 	P/L
         32323  2017-11-02 17:03:54 2017-11-02 20:08:57	Short 	3	855.48 EUR	  285.16 EUR     6110.5710	6074.6781	    8512.2647	0.58	2.77 EUR

it was a 3:1 margin position, 0.14BTC short.

When I calculate this the profit is: (6110.571-6074.6781)*0.14 - 0.58 = 4.45

Then WHYYYY does it say profit: 2.77

I think I am going cazy.....

This is a bug with CEX.IOs margin trading facility. The amount of the resulting trading position is not only wrong, it even depends on the leverage you choose. For example, if you open a short position of 3 ETH with leverage 3, then only 2 ETH are sold; with leverage 2, it would be only 1.5 ETH.
I reported this bug on 7th of April to CEX.IO. However, the support was incompetent and insisted that this is desired behaviour. Since CEX.IO's margin trading facility isn't usable anyway, I didn't bother to educate them and let it go.

[heliben]

Holy Crap!

so they have basically scammed me now??? Good thing I notice this already, after only like 10 trades I have done with them.... (and larger ones too....)

 

[heliben]

I have checked some old orders, it seems like the longs are done correctly, and this problem only arises with shorts?

[HPt]

Holy Crap!

so they have basically scammed me now??? Good thing I notice this already, after only like 10 trades I have done with them.... (and larger ones too....)

 

I wouldn't call that scamming. Their margin trading facility is not intended to deliberately cheat on customers; it's simply a "quick and dirty" hack, with all the bugs and shortcomings that belong to it. Simply don't use it.

[heliben]

Holy Crap!

so they have basically scammed me now??? Good thing I notice this already, after only like 10 trades I have done with them.... (and larger ones too....)

 

I wouldn't call that scamming. Their margin trading facility is not intended to deliberately cheat on customers; it's simply a "quick and dirty" hack, with all the bugs and shortcomings that belong to it. Simply don't use it.

well yes, I agree, I just realized I might even have come out ahead if you include past trades... still pretty ridiculous though that they don't even tell you about the problem or aknowledge it.
Imagine you wanted to use this to hedge a large trade for example... What a huge mess!

[examplens]

IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex?
I would not want to have a problem with access to two accounts with one IP.

Unfortunately no, we accept only 1 account per 1 person. Thank you very much for understanding

can we have a problem if have two accounts for two different persons, but they would have access from one IP?
thanks

[misha80]

My negative story

By signing up and passing the verification, I sent 11.10.2017 swift transfer 2000 EUR to make a deposit.
19.10.2017 (after 8 days) I created a ticket about the payment (#363516).
20.10.2017 I received the answer: "I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance"
24.10.2017 (13 days from the date of transfer). Since nothing happened, I updated the ticket. Received a reply from Finance Team: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately".
26.10.2017 (15 days). I again reminded myself the ticket
28.10.2017 (17 days) I received a new ticket (#372068) from the Compliance Team with the formulaic request to provide additional photo identification document. That is, after waiting two and a half weeks, I was just given an additional automatic request. Faster it could be done?
30.10.2017 I sent the additional requested photos.
Today 01.11.2017, nothing happens, ticket is open (#372068). From the moment of sending transfer expired 22 days.

It's just hell
Can you help me to get my deposit in my account?

Up109090978

24 days from the date of transfer!
Cex.io, where's my money?

[CEX]

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

[CEX]

Margin trading during SegWit2x
As the SegWit2X fork is approaching, we would like to update our customers on the actions we plan to undertake in the nearest future
https://blog.cex.io/cryptonews/temporary-stop-margin-trading-cex-io-16658

As the SegWit2X fork is approaching, we would like to update our customers on the actions we plan to undertake in the nearest future. In our previous statement we announced that, after the chain is divided into two, all our users who will have BTC on their balances at the moment of the fork will receive the new B2X coins. The respective trading pairs (B2X/BTC, B2X/USD, B2X/EUR, and B2X/GBP) will also appear on the platform. But it seems more complicated with margin trading.
Temporary Termination of Margin Trading
We believe all our users have to benefit from the future fork and intent to make it technically correct, avoiding any potentially arising issues. That is why we want to draw your attention to the fact that it is not clear what chain will follow the initial rules and which will conform to the new protocol. Besides, considering the concerns about the SegWit2X replay protection, there exists the risk of transactions being reflected on both chains.
This uncertainty about the expected SegWit2X fork has led us to the decision to temporarily stop margin trading on our platform.
Please, note the following information:
On November 6, we will disable opening new positions for Bitcoin pairs (BTC/USD, BTC/EUR, ETH/BTC) in margin trading.
We kindly request you to close BTC/USD, BTC/EUR, ETH/BTC positions in margin trading no later than November, 9, 23:59:59 UTC. This term was calculated considering block #494,784 at which the fork will take place with an additional time spare of 72 hours.
If some positions including the mentioned pairs still remain open, we reserve the right to close them on our own for the safety of your fundings.
We would like to emphasize that it is a short-term measure taken to avoid the confusion around the split chains. And as soon as the situation with balances and coin splits stabilizes, trading on margin will be available again.
Deposits and Withdrawals
Besides, as announced earlier, we plan to temporarily disable BTC deposits and withdrawals on the platform. It will happen approximately 10 blocks before the fork. And as soon as we ensure that everything is stable, the mentioned operations will be enabled as always.
Concerning the operations involving the new B2X coins, we will provide the opportunity for our users to carry them out later. We also have to emphasize it is necessary to be very attentive when making the latter transactions, as various services may refer to the two blockchains in different ways.
In any case, we will keep you updated about any changes. And we guarantee that our team will do their best to ensure that you receive the highest benefits.
Now, take a chance to buy some Bitcoins on CEX.IO and receive the new coin after the fork!

[heliben]

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

I am sorry, I do not understand what else they need. I have uploaded it all to the website. Should I send it via email?

They have mulitple scans of my passport, mit ID card and Selfies with my passport there.

Oh yea and they have a scan of a utility bill (probably multiple times by now, too).

Pleas explain what else they need me to do???