**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[Jendeh]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team??

Ticket ID: 448233

Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.

I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR.

As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount.
Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR.........

@ Mr Cex

Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate?? When are you going to send the remaining amount .

Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored?

Finanace Team (Ticket ID: 397454)

[ARTHurt]

I have a Pending Bank transfer withdrawal for 3 days now, for how long should I expect to wait until they release it?

They used to make payments (release funds - ftom Pending to Completed) every day around mid day to late afternoon...

Recently, since about one week, they are not doing it, it's just ocasionally once in 2-3 days they are paying...

I'm saying it for sure, as I used to withdraw almost every day..

I am concerned because I think they are in serious trouble with liquidity, waiting deposits from other users so they can aford to pay the withdrawals...

That could also be the reason they increased the fees dramatically which will further push traders away from their platform.

Seems the company has a really bad management, bad support and bad customer care which will eventually lead to getting the doors closed sooner or later.

I'm sad because I liked Cex, being with them since 4 or 5 years now...

Apparently Cex stooped processing payments,  the withdrawals status remain "Pending" for all my requests since last week and no update since ...

Can anyone confirm the same situation?

Also, Cex haven't answered on this topic since more then week ...

[miguelmirpuri]

Dear,

I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).

Im getting worried...

2017-12-18 07:32:05   2017-12-18 07:32:08   5222587655   Withdrawal   EUR   -5602.82 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38   2017-12-14 20:18:48   5202666930   Withdrawal   EUR   -4693.57 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.

up103914944
Ticket 528964

Miguel

[borderline]

i think hey need only more time... i always withdraw without problem 4 days max and my money was in my bank...
this time they take more time this is the third day and my withdraw are not confirmed yet..

request #526125

[ARTHurt]

Dear,

I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).

Im getting worried...

2017-12-18 07:32:05   2017-12-18 07:32:08   5222587655   Withdrawal   EUR   -5602.82 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38   2017-12-14 20:18:48   5202666930   Withdrawal   EUR   -4693.57 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.

up103914944
Ticket 528964

Miguel

Hi all that you are in the same situation, me too, but I have just started to receive the SEPA withdrawal confirmations from CEX.
Things are moving in the right way!

[JanpriX]

Good day fellow CEX.IO users here. I haven't been with this exchange for quite a long time now (probably 4-5 months away) and I'm just wondering if anything has been changed since then? I'm thinking of buying BTC again from this exchange using my credit card and would like to check if anyone has been experiencing any problem regarding this gateway? Feedback from those who used this gateway would be much appreciated.

[davlulham]

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495

Update: Still no reply from CEX.IO.

No replies from CEX.IO to any posts on here for 9 days now.

Still no sign of my £2000.

I am seriously considering filing a police report.

It's not looking very good is it?

[ARTHurt]

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495

Update: Still no reply from CEX.IO.

No replies from CEX.IO to any posts on here for 9 days now.

Still no sign of my £2000.

It's not looking very good is it?

Calm down, they will fix you eventually, it's just that they move extremely slow...

[davlulham]

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495

Update: Still no reply from CEX.IO.

No replies from CEX.IO to any posts on here for 9 days now.

Still no sign of my £2000.

It's not looking very good is it?

Calm down, they will fix you eventually, it's just that they move extremely slow...

Haven't you read the 100's of messages from people they have ripped off then?

[ARTHurt]

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495

Update: Still no reply from CEX.IO.

No replies from CEX.IO to any posts on here for 9 days now.

Still no sign of my £2000.

It's not looking very good is it?

Calm down, they will fix you eventually, it's just that they move extremely slow...

Haven't you read the 100's of messages from people they have ripped off then?

Well I see a lot of people complain and me too, many times, read my posts

But I rarely see people admit when their issue is finally solved.

I had all my issues solved with cex eventually, even if it took a month and I'm fair to admit that every issue was solved in the end

[lanmi88]

They just don't have any money left, that all, it shame  , i loved cex, and how ez u could transfer $ to any card. let's hope that i'm wrong

[ARTHurt]

They just don't have any money left, that all, it shame  , i loved cex, and how ez u could transfer $ to any card. let's hope that i'm wrong

I think you are wrong as long as I just got my 3 withdrawals today, in cash, in my bank

[davlulham]

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495

Update: Still no reply from CEX.IO.

No replies from CEX.IO to any posts on here for 9 days now.

Still no sign of my £2000.

It's not looking very good is it?

Calm down, they will fix you eventually, it's just that they move extremely slow...

Haven't you read the 100's of messages from people they have ripped off then?

Well I see a lot of people complain and me too, many times, read my posts

But I rarely see people admit when their issue is finally solved.

I had all my issues solved with cex eventually, even if it took a month and I'm fair to admit that every issue was solved in the end

[davlulham]

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495

Update: Still no reply from CEX.IO.

No replies from CEX.IO to any posts on here for 9 days now.

Still no sign of my £2000.

It's not looking very good is it?

Calm down, they will fix you eventually, it's just that they move extremely slow...

Haven't you read the 100's of messages from people they have ripped off then?

Well I see a lot of people complain and me too, many times, read my posts

But I rarely see people admit when their issue is finally solved.

I had all my issues solved with cex eventually, even if it took a month and I'm fair to admit that every issue was solved in the end

If and when they eventually resolve this I will be sure to post an update on here.

So far they have done NOTHING.

[Jendeh]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team??

Ticket ID: 448233

Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.

I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR.

As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount.
Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR.........

@ Mr Cex

Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate?? When are you going to send the remaining amount .

Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored?

Finanace Team (Ticket ID: 397454)

UPDATE:

Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X)
Got my second withdrawal of 16-11-2017 worth of €13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN)

After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof.
Aftwe 2 weeks of receiving USD instead of EUR. I got response that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send.

Because Cex send me USD and not EUR, I still need to get remaing amount of €2180.

2 weeks further now and still no solution........

[sjefdeklerk]

This is a scam. I've wired them 8000 EUR on 8 December and it's still not credited. There are literaly thousands of same reports on trustpilot, I wish I'd seen them before. Best case scenario this is a Ponzi scheme and they're paying people once newbies like me deposit money. Worst case scenario is, well, they're not paying anyone anymore.

Anyway I've just filed criminal charges against them for fraud on https://www.actionfraud.police.uk/report-a-fraud-including-online-crime I advise other victims to do the same.

We need to have them shut down. I wish we could file against the owners personally, but they're Ukrainian, not sure how to do that, anyone any experience there ?

[davlulham]

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495

Update: Still no reply from CEX.IO.

No replies from CEX.IO to any posts on here for 9 days now.

Still no sign of my £2000.

It's not looking very good is it?

Calm down, they will fix you eventually, it's just that they move extremely slow...

Haven't you read the 100's of messages from people they have ripped off then?

Well I see a lot of people complain and me too, many times, read my posts

But I rarely see people admit when their issue is finally solved.

I had all my issues solved with cex eventually, even if it took a month and I'm fair to admit that every issue was solved in the end

UPDATE: After I posted on their Facebook, twitter and trust pilot pages and threatening to report them to the police, I finally got a response and they have credited my deposit. I now just want to get my funds off this dodgy exchange ASAP . I'm hoping the bitcoin price bottoms out in the next couple of days so I can buy some at a fairly decent price.

I wish everyone else here who is having issues with CEX the best of luck.

[davlulham]

This is a scam. I've wired them 8000 EUR on 8 December and it's still not credited. There are literaly thousands of same reports on trustpilot, I wish I'd seen them before. Best case scenario this is a Ponzi scheme and they're paying people once newbies like me deposit money. Worst case scenario is, well, they're not paying anyone anymore.

Anyway I've just filed criminal charges against them for fraud on https://www.actionfraud.police.uk/report-a-fraud-including-online-crime I advise other victims to do the same.

We need to have them shut down. I wish we could file against the owners personally, but they're Ukrainian, not sure how to do that, anyone any experience there ?

To be fair though, if they actually got shut down, you would never see your money again? It's only been 13 days, some people have had to wait several months.

I finally got them to credit my deposit by shit-posting about them all over their social media pages. I fear getting my funds off the exchange might be another story however.....

[kolyamoshman]

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718  user up110393368

I think it is fair from my side to ask for any answer

Hello, you have been replied by our Finance team, please check your ticket

7 days go after i made deposit and 3 days after finance email. No money in the account still
I understand that you are busy, but can it be any info when money will be in?
I am so sad about that

CEX.IO either cancel my deposit so i get money to my bank account back or proceed with it. Because it is totally unacceptable

I didn't get my deposit since 7 of december.
Today is 22, do you think it is ok?
I am really angry about that.

451718  user up110393368

[lanmi88]

They rly want us to deposite 20$ befor we can withrawal now, wow, what a clasic scamer fuki** 100% move