**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[ARTHurt]

@cex

ETH deposits got stuck, transactions get on blockchain but the balance is not updated
Thank you for refreshing the service in your system.

[seba7]

UserID: up104722683. Support tickets: (590108) & (594425)

$5800+ pending for too long.

I understand that you may have s0me delay.

[coincibasi]

Can you please check my withdraw transaction too?
It has been a while...

transaction ID: 5328004402

thanks

[bsgimcm]

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

Hello, please write us your user ID. Thanks in advance!

Hi there, I have problem with 2FA (OTP) I have connected only 2hours ago, now I can see say "wrong 2FA"
I didn't do anything.

[paindia]

I requested for BTC withdrawal from CEX.io about 14 hours ago but still not confirmed by CEX.

I understand that blockchain is experiencing heavy load but THIS IS NOT ABOUT the transaction in the blockchain. I didn't even get TX ID from CEX since they have not confirmed the withdrawal WITHIN their website.

I sent about 3 emails and created support ticket, even messaged them in the facebook but still no response.

Anyone else having this issue?

Thanks in advance.

User ID:  up106765132

[CEX]

I don't know what's going on with exchanges lately but it's not good. I deposited money through cex.io a long time ago, somehow my ''proof of residence'' wasn't good, fair enough. More than 2 weeks ago I sent them another proof of residence, this time a good one but still not verified. I understand there are a lot of users and they are busy but after 20 days, how difficult can it be to look at 1 single paper and verify it? I wouldn't be this mad but I also want to withdraw some money to my bank and I have seen users complaining that it takes also weeks so basically I'm going to spend months just to withdraw some money?

Kindly message us your user ID, we will try to speed up the verification process.

It's fine, I don't really care now because I was going to withdraw some money through cex.io but now it's a bad idea seeing that it might take a month to process a single withdrawal request. I'm not using it until you fix your problems. I honestly understand that it can be slow but why are exchanges like yours advertising it like it's going to take 1 day or a few days at most when it's usually taking weeks? Why not let your users know that it could very easily and most likely take weeks? Why advertise something that is not true?

The issue with long-lasting money transfers has arisen recently due to a range of reasons. Among them is the load on our system and departments, which is constantly increasing, as well as the load on our payment partners. Therefore, it may currently take longer to withdraw or deposit. In any case, we do everything possible to resolve the situation and expect it to improve soon.

[CEX]

Hi CEX,

My user ID: up112070384
email: artugbaev@gmail.com

Since the submission of the documents it has been several weeks.  How long does it take to verify?  Check please! 

We will try to speed up the resolution. Thanks for your patience.

[CEX]

heyo cex!

please help me as well about my 2fa disablement request.
latest ticket id regarding this matter: 595909

thanks in advance!
brgds

We will escalate the issue to the concerned department. Thanks for your trust.

[CEX]

UserID: up104722683. Support tickets: (590108) & (594425)

$5800+ pending for too long.

I understand that you may have s0me delay.

We will try to clarify the situation.

[CEX]

Can you please check my withdraw transaction too?
It has been a while...

transaction ID: 5328004402

thanks

Unfortunately, we cannot help without knowing your user ID or support ticket number.

[CEX]

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

Hello, please write us your user ID. Thanks in advance!

Hi there, I have problem with 2FA (OTP) I have connected only 2hours ago, now I can see say "wrong 2FA"
I didn't do anything.

Kindly wait for some time and try again later. If the issue persists, please, contact our support to disable the 2FA.

[MCrypto]

Hello Cex,

I'm still waiting for your reply here: https://bitcointalk.org/index.php?topic=2671223.msg27603540#msg27603540

[qendrimi12]

Today I try to transfer amount of ripple to an account to Binance, email arrive at me and I accept email confirmation l but amount of ripple hasn't been transfer to another account in Binance.. Why it is taking so long to transfer it has been 5h?

[chickpeas]

New user registration stopped in cex.io ?


Well i wanted to join .

[Zundmagneto]

Hello! Why have not I received the money so far? I've been waiting more than 4 days!
Transaction ID: 5341278332
Date: 2018-01-04 03:18:23
Currency: USD (VISA)

[monotheist]

Hey CEX.IO

Profile ID : up111498827
Request #595003

Because of you siphoning off our money for transaction and not putting the entire money you took from us for the transaction one big transaction of many people is stuck here

https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

Please take a look at this as high priority, even though i(and many people) paid the transaction fee as given in the withdrawal page, the final fee is just 11.254 sat/B?

This means that 5.38+ BTC is stuck forever and from the looks of it it will never get confirmed. Please take a look at this and get this confirmed via the various methods, this amount is equivalent to 80,000$ and thats a lot of money stuck because of it.

There are more people who are a part of this tx and their money is stuck too and no this is not because of heavy load but because of CEX.IO not paying enough transaction fee for it and bunching too many sub-transactions in one.

Please dont ignore this post like other posts on this same matter. Your support is not responsive at all.

[rajababu3]

Hey CEX.IO

Profile ID : up111498827
Request #595003

Because of you siphoning off our money for transaction and not putting the entire money you took from us for the transaction one big transaction of many people is stuck here

https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

Please take a look at this as high priority, even though i(and many people) paid the transaction fee as given in the withdrawal page, the final fee is just 11.254 sat/B?

This means that 5.38+ BTC is stuck forever and from the looks of it it will never get confirmed. Please take a look at this and get this confirmed via the various methods, this amount is equivalent to 80,000$ and thats a lot of money stuck because of it.

There are more people who are a part of this tx and their money is stuck too and no this is not because of heavy load but because of CEX.IO not paying enough transaction fee for it and bunching too many sub-transactions in one.

Please dont ignore this post like other posts on this same matter. Your support is not responsive at all.

Even My Bitcoin is stuck in same transaction. CEX.io support is not replying my mails. Please check this issue.
userId: up106401868

[kabrero]

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. how could you pay 23 sats per byte. 11 btc waiting. what will you do?

[monotheist]

CEX you need to look into this immediately, there are 4 people with the same problem, we are raising this issue since a week and its a lot of money, but no one has bothered to reply, that is a LOT Of money stuck 5 BTC in one transaction and 11 in another here https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

Have you no shame left that you ignore these problems, you can get this fixed by using various methods but the least we expect is a reply telling you are looking into it.

Please look into this ASAP, this has become a huge problem with CEX.IO and more customers has made you arrogant.

[c-none]

Hi, my withdraw request is still pending and no update since a few "banking days"
In the desc. it says "We are preparing your withdrawal for sending. If this status lasts more than 1 bank day, please check your email for updates." however, there are no updates in my email as well.

Can you please quickly process it? This is preventing us to invest more money to CEX as this situation is not making us feel comfortable.

Here are transaction IDs:  5348645810 - 5348643718