LongHodler
Newbie
 Offline
Activity: 35
Merit: 0
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January 16, 2018, 02:28:25 PM |
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I am still waiting my transaction 5387865539 to be sent.
Will you do it today?
Unfortunately, I am not able to speed up the transactions. The single thing I can do is to escalate your ticket to the responsible department. Please, tell us your user ID or support ticket number. OK. My user ID is up113940437. Also please respond to my ticket 616520 and 616454. Thanks. |
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AndreyEf
Newbie
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Activity: 20
Merit: 0
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January 16, 2018, 02:44:06 PM |
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initial deposit from the card in the currency you would like to withdraw 1 dollar OK? |
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Symbolic
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Activity: 15
Merit: 0
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January 16, 2018, 06:15:20 PM |
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$20 minimum is what system allows.
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AndreyEf
Newbie
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Activity: 20
Merit: 0
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January 16, 2018, 09:13:28 PM |
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It looks like I can withdraw now.
In the world of bitcurrency when you can't withdraw you go nuts ^)
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ithisut
Newbie
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Activity: 4
Merit: 0
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January 17, 2018, 11:27:28 AM |
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Sorry for writing that again, but I have still no answer.
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
We have set higher priority to the ticket, and hope that the issue will be resolved soon. The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago. It's clear that the issue date on the document is March 2017. I am still waiting for 2FA disable. |
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Symbolic
Newbie
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Activity: 15
Merit: 0
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January 18, 2018, 12:27:47 AM
Last edit: January 18, 2018, 01:18:55 AM by Symbolic |
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Hi Cex, Please give me an update my ticket: 609240 My ID: up113889306 *That is if there is interest in crypto markets still and if Cex is still interested to be in business in this slaughter house  Thanks, |
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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January 18, 2018, 12:54:43 PM |
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If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.
any updates about mine? 2fa issue, i provided every paperwork. account name: up113056942 We have escalated your case. Please wait for the updates. |
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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January 18, 2018, 01:06:39 PM |
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Hi Cex
i Have a problem about resetting 2FA i open many tickets and send my account informations
many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account
would you help me please i'dont know what to do...  my account name: up106558762 The 2FA was disabled. Reply with quote Edit message Delete message #2848 Hi Cex, I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done. up113889306 Please let us know time frame. Cheers, I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed. |
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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January 18, 2018, 01:12:20 PM |
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I am still waiting my transaction 5387865539 to be sent.
Will you do it today?
I am not sending the transactions personally, but I can escalate your case to the Finance department if you tell us your user ID or ticket number. |
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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January 18, 2018, 01:14:55 PM |
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Sorry for writing that again, but I have still no answer.
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
We have set higher priority to the ticket, and hope that the issue will be resolved soon. The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago. It's clear that the issue date on the document is March 2017. I am still waiting for 2FA disable. As we can see, the 2FA was disabled. |
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Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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Symbolic
Newbie
Offline
Activity: 15
Merit: 0
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January 18, 2018, 03:01:41 PM |
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Reply with quote Edit message Delete message #2848
Hi Cex,
I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.
up113889306
Please let us know time frame.
Cheers,
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.
Thanks for the reply CEX. What is the typical wait time today for Verify Plus? You did me a favor by not processing this ticket as I survived the bloodbath of last few days |
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MICRO
Legendary
Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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January 19, 2018, 02:19:56 AM |
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Reply with quote Edit message Delete message #2848
Hi Cex,
I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.
up113889306
Please let us know time frame.
Cheers,
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.
Thanks for the reply CEX. What is the typical wait time today for Verify Plus? You did me a favor by not processing this ticket as I survived the bloodbath of last few days lots of exchanges even disabled new registrations i guess cex now has huge amount of registrations and verification requests. Usually took just one and up to three days to get verified. |
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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January 19, 2018, 10:46:50 AM |
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If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.
any updates about mine? 2fa issue, i provided every paperwork. account name: up113056942 Your issue was successfully resolved. |
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casg
Newbie
Offline
Activity: 4
Merit: 0
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January 19, 2018, 04:22:10 PM |
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Thank you CEX for disabling the 2FA, but now the system is saying USER IS BLOCKED for the 2FA (with SMS in example) and Google Auth 2FA is not working.
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bcambo123
Newbie
Offline
Activity: 7
Merit: 0
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January 19, 2018, 07:16:15 PM |
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Can I get my money back now??? Can I get my money back now??? Can I get my money back now??? Can I get my money back now??? Can I get my money back now??? Can I get my money back now??? Can I get my money back now??? Can I get my money back now??? What about.... now?  ? Ticket 621898 and ID: up111996369 Please send the f....g money to my bank account or get it back on the trading account so that I get out of your scam exchange with cryptos.... |
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Oto3
Member
Offline
Activity: 195
Merit: 10
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January 20, 2018, 10:40:17 AM |
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It took 40 days to verify my card but finally it is done. Now lets see if I can move some money.
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Symbolic
Newbie
Offline
Activity: 15
Merit: 0
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January 20, 2018, 07:03:43 PM |
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Reply with quote Edit message Delete message #2848
Hi Cex,
I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.
up113889306
Please let us know time frame.
Cheers,
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.
Thanks for the reply CEX. What is the typical wait time today for Verify Plus? You did me a favor by not processing this ticket as I survived the bloodbath of last few days lots of exchanges even disabled new registrations i guess cex now has huge amount of registrations and verification requests. Usually took just one and up to three days to get verified. They have all reopened registeration last week. |
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mettalmag
Legendary
Offline
Activity: 1084
Merit: 1003
≡v≡
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January 20, 2018, 07:36:26 PM |
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dear CEX
I NEED MY COINS BACK
id 355629
I'm waiting since October
respond ASAP!!!
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up112662167
Newbie
Offline
Activity: 12
Merit: 0
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January 22, 2018, 01:23:35 PM |
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On Jan 18 , I have sent you a email in which I sent you pictures of my passport as an update on my ticket request (631882) regarding account access issue due to losing 2FA google authenticator. On January 19, I received email from you: Dear up112662167 ,We are still waiting for your response regarding the query you have sent to us some time ago. Please let us know if your concern has been resolved or do you still need our assistance.Your patience and cooperation will be highly appreciated. On the same day I sent you email in which wrote: I'm sorry for the inconvenience, but I already replied to you via email?I will reply to you again via form on the https://support.cex.io/hc/en-us/requests/new?ticket_form_id=87564.Best regards! So i did. In that form I have sent pictures of my passport also and subject was: UPDATE ON MY TICKET REQUEST NO. (631882): Recovery for locked or inaccessible account ( lost google authenticator) Last night I received email from you that stated: Dear up112662167 ,We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience. And then shock, you sent me this email that my ticket is closed due to inactivity on which I am replying now. I don't know what happened? Please, I am waiting your assistance to recover my profile. Best regards, Marko |
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tyxat
Newbie
Offline
Activity: 6
Merit: 0
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January 22, 2018, 01:49:56 PM |
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There are too many shared cases where people lost their money. Many of us have open and not resolved tickets/support requests for a long time. It is being planned to have a legal action against Cex.io for these situations and we need to collect current status of cases. You can check this topic to see how can you proceed for a lawsuit; https://bitcointalk.org/index.php?topic=2797855.msg28603647#msg28603647Also, please mention your case briefly under that topic to follow open cases easily. Please also mention if you already shared your situation before and your case had been resolved. (How long did it take? How did you solve it? etc) |
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