**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[Symbolic]

Hi Cex,

Please give me an update my ticket: 609240
My ID: up113889306

*That is if there is interest in crypto markets still and if Cex is still interested to be in business in this slaughter house

Thanks,

[CEX]

If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

any updates about mine?

2fa issue, i provided every paperwork.
account name: up113056942

We have escalated your case. Please wait for the updates.

[CEX]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

The 2FA was disabled.

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,

I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.

[CEX]

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

I am not sending the transactions personally, but I can escalate your case to the Finance department if you tell us your user ID or ticket number.

[CEX]

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
              #503799

We have set higher priority to the ticket, and hope that the issue will be resolved soon.

The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago.

It's clear that the issue date on the document is March 2017.

I am still waiting for 2FA disable.

As we can see, the 2FA was disabled.

[Symbolic]

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,

I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.

Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days

[MICRO]

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,

I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.

Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days

lots of exchanges even disabled new registrations i guess cex now has huge amount of registrations and verification requests. Usually took just one and up to three days to get verified.

[CEX]

If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

any updates about mine?

2fa issue, i provided every paperwork.
account name: up113056942

Your issue was successfully resolved.

[casg]

Thank you CEX for disabling the 2FA, but now the system is saying  USER IS BLOCKED for the 2FA (with SMS in example) and Google Auth 2FA is not working.

[bcambo123]

Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
What about.... now??
Ticket 621898 and ID: up111996369
Please send the f....g money to my bank account or get it back on the trading account so that I get out of your scam exchange with cryptos....

[Oto3]

It took 40 days to verify my card but finally it is done. Now lets see if I can move some money.

[Symbolic]

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,

I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.

Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days

lots of exchanges even disabled new registrations i guess cex now has huge amount of registrations and verification requests. Usually took just one and up to three days to get verified.

They have all reopened registeration last week.

[mettalmag]

dear CEX
I NEED MY COINS BACK
id 355629
I'm waiting since October
respond ASAP!!!

[up112662167]

On  Jan 18 , I have sent you a email in which I sent you pictures of my passport as an update on my ticket request (631882) regarding account access issue due to losing 2FA google authenticator.

On January 19, I received email from you:

Dear up112662167 ,We are still waiting for your response regarding the query you have sent to us some time ago. Please let us know if your concern has been resolved or do you still need our assistance.Your patience and cooperation will be highly appreciated.
On the same day I sent you email in which wrote: I'm sorry for the inconvenience, but I already replied to you via email?I will reply to you again via form on the https://support.cex.io/hc/en-us/requests/new?ticket_form_id=87564.Best regards! So i did. In that form I have sent pictures of my passport also and subject was: UPDATE ON MY TICKET REQUEST NO. (631882): Recovery for locked or inaccessible account ( lost google authenticator)

Last night I received email from you that stated: Dear up112662167 ,We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience.

And then shock, you sent me this email that my ticket is closed due to inactivity on which I am replying now. I don't know what happened? Please, I am waiting your assistance to recover my profile.

Best regards, Marko

[tyxat]

There are too many shared cases where people lost their money. Many of us have open and not resolved tickets/support requests for a long time.

It is being planned to have a legal action against Cex.io for these situations and we need to collect current status of cases.
You can check this topic to see how can you proceed for a lawsuit; https://bitcointalk.org/index.php?topic=2797855.msg28603647#msg28603647

Also, please mention your case briefly under that topic to follow open cases easily.

Please also mention if you already shared your situation before and your case had been resolved. (How long did it take? How did you solve it? etc)

[up112662167]

I will give them the benefit of the doubt that they are overwhelmed with the requests of the similar problem.

Sites like CEX.IO and Freewallet are notoriusly called scammers and so on, but I didn't have any problem exept this one. And I was the one who fucked up.

I opened a threat about losing 2FA and I will update there with neccessery informations about my problem. cheers

[Kutillo]

Dear Cex,

I made a Crypto Capital withdrawal request on 19.01.2018.
It says on your website that:

"We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates."

I haven't received any updates. In fact all I received is automated emails telling me I should wait at least 10 days.

If I will wait for days and days (may be weeks who knows!), what's the point of Crypto Capital integration ?

Even very very small exchanges have automated deposit and withdrawals with API's...

I don't want to believe you are still managing these processes manually in 2018

Transaction ID: 5470201897
User: up110029869

[planctoncu]

After reading a lot posts about Cex.io bank transfer nigthmare, I decided to take a look at CryptoCapital, which is actually a third party payment system. According to Crypto Capital, internal transfers between bot Individual -> Corporate, Individual -> Individual, Corporate -> Indvidual, Corporate -> Corporate are INSTANT and FREE OF CHARGE. However Cex.io takes %2 Fee from USD withdrawals. But that is not the real issue, The problem is Cex.IO is not integrated to Crypto Capital API. They probably manually transfer money to Crypto Capital, by Opening the web site, login into it, fill the form and "Click". This is the most out of date, most primitive method of paying.

As Crypto Capital says, IT MUST BE INSTANT, unless someone is not doing it MANUALLY?

This is why Cex.Io is not tier 1 exhange, nor tier 2. It is a tier 3 exchange with terrible technology integration.

Cex.Io is the biggest regret. Do not use it!

And Its activities must be investigated by both MI5 and InterPol, and immediately stopped.

Please send as many request as you can to legal authorities

Here is the links to create requests:

MI5 WebSite: https://www.mi5.gov.uk/

InterPol WebSite: https://www.interpol.int/

Uk National Crime Agency & Financial Investigation: http://www.nationalcrimeagency.gov.uk/about-us/what-we-do/economic-crime/ukfiu

[Kutillo]

After reading a lot posts about Cex.io bank transfer nigthmare, I decided to take a look at CryptoCapital, which is actually a third party payment system. According to Crypto Capital, internal transfers between bot Individual -> Corporate, Individual -> Individual, Corporate -> Indvidual, Corporate -> Corporate are INSTANT and FREE OF CHARGE. However Cex.io takes %2 Fee from USD withdrawals. But that is not the real issue, The problem is Cex.IO is not integrated to Crypto Capital API. They probably manually transfer money to Crypto Capital, by Opening the web site, login into it, fill the form and "Click". This is the most out of date, most primitive method of paying.

As Crypto Capital says, IT MUST BE INSTANT, unless someone is not doing it MANUALLY?

This is why Cex.Io is not tier 1 exhange, nor tier 2. It is a tier 3 exchange with terrible technology integration.

Cex.Io is the biggest regret. Do not use it!

And Its activities must be investigated by both MI5 and InterPol, and immediately stopped.

Please send as many request as you can to legal authorities

Yes dude... An investigation is 100% needed to find out what they are doing with our money...
This is not normal...
Transaction ID: 5470201897
User: up110029869

[blodeux]

Under Investigation

https://i.imgur.com/5topkBK.jpg