Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Cloudbet]

Hello Everyone!

As always, I appreciate your comments and support Folks!

@Manuelbk; At Cloudbet there is no maximum withdrawal amount, thus you should not have any problems withdrawing your funds.

Our withdrawal process is mainly instant but can also take up to 24 hours during the week or 48 hours on weekends but we always strive to process all transactions as soon as it's possible.

In case there is a delay, or you are concerned about the transaction, you can always PM me here or contact the support team via live chat or via email at support@cloudbet.com and we will be happy to follow up on your withdrawal!

Verification is not obligatory when you create the account or request withdrawals, however, it might be requested at a later date if the need arises.

@efxes; I've sent you a private message with detailed reasons around your account closure.

To the wider community we'd like to remind you of our following term;

7.1.3. You agree that at all times when using the Website, including making requests for withdrawal or transfers of funds, you are not physically located in any of the following countries:

• the United States of America and its territories;
• United Kingdom;
• Hong Kong;
• Singapore;

Enjoy the rest of your day/night Ladies and Gents!

[leea-1334]

Damn that was an easy free money promo on Man United vs Crystal Palace because I actually would have guessed 11 mins and that would have been close, just missed it cause we came late here. Did not even know Cloudbet was coming up to be more active, guess we have to check here more often;)

[efxes]

Hello there, efxes,

I'm sorry to hear, that you've been having some difficulties with your account.

I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.

The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.

Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.

Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.

Thanks for your understanding.

Let me know if there is anything else I can help you with.

Best regards,
Team Cloudbet




______________________________________

I just received this message from cloudbet and now I'm understanding what is going on but it is incorrect.

I didn't notice the incorrect balance until after I had gone to withdraw BCH.  I had no idea there was even a negative balance, I just had looked at my balances.  I wasn't trying to evade a negative balance, I was actually betting in BCH the whole time, I randomly deposited bitcoin and was betting there, and then went back to BCH when that didn't go as well.  There was a misgrade and it went negative AFTER I had withdrawn the rest of the bitcoin and converted back to BCH.  I didn't know about the misgrade, I thought everything was right.

Besides that, I didn't have a previous account to my knowledge.  Like I said, I don't remember my previous account, and I don't have another account on your site.  You need to be aware of that. 

There is 64 BCH that I have locked in your site and you can't just take that BCH.  I have filed a complaint on AskGamblers.  You can't just take my money because you made a misgrade and I didn't notice the misgrade. 

Can someone please come to my defense here?  In regards to the accounts, I have no recollection of any of my previous accounts though I admitted I may have signed up before at some point.

You can't just steal 64BCH and be a legit book. 

[efxes]

I also received this message:  btw, yeah I'd really LOVE to come back to your site after you steal $15,000 from me that I earned fair and square after making tons and tons of risky wagers on huge underdogs.

Molly (Cloudbet)

Sep 24, 2020, 9:08 GMT+2

Dear efxes,

We are writing to confirm that after you kindly forwarded the documentation we requested, your account has been verified.

Cloudbet would like to thank you for your patience and understanding with regards to this matter and furthermore, apologise for any inconvenience that you may have incurred as a result.

Security for both our clients and company is a top priority to ensure that our clients experience with Cloudbet is one they can trust.

As we do not accept players from your jurisdiction we have voided all of your bets and permanently closed your account.

By opening an account from a restricted country, you have breached our Terms & Conditions, thus you will not be able to continue using our website.

As this specific term state;

7.1.3. You agree that at all times when using the Website, including making requests for withdrawal or transfers of funds, you are not physically located in any of the following countries:

the United States of America and its territories;
United Kingdom;
Hong Kong;
Singapore;
For more information, kindly visit our Terms & Conditions; https://www.cloudbet.com/en/help/terms

We can also confirm, that you have withdrawn more than the deposited amount, therefore, there is no remaining balance to be withdrawn.

Should your circumstances change in the future and you register from a location not restricted, we would be happy to welcome you back to the site.

If there is anything else we can assist you with, please feel free to contact our support team again.

Kind regards,

Molly
Senior Customer Support Representative



___________________________

my response...

There are funds in the account that are mine.  I'm bringing up the information with all of the relevant authorities like AskGamblers and other fraud sites.

This is not fair to take the money that was rightly earned by my risk using my money.  

I'm making a complaint on AskGamblers and writing on the forums on bitcointalk and reddit.  This is not fair to me.  I rightly earned the money, risked my money, I deposited a lot of money.  Actually I've deposited much more than I've won.  

You can't just take the money because there was a negative bitcoin balance from a misgrade.  I had no idea about that.  I had BCH and I didn't know to look at the bitcoin balance while betting in BCH.  I'm bringing this up with complaint forum, you need to make this right.

I'm also not located in the USA, I bet only when traveling abroad and located in legal jurisdictions.  You need to make this right.  This is not acceptable to just confiscate the winnings because of a misgrade.  I don't know to look at all of the balances.




___________________________

I obviously won't be coming back or opening an account but I need the funds in the account because those were calculated risks I took and was relying on that money.  I used my last unemployment check and deposited it all to cloudbet.  I need someone's help here.

Note:  I will also add that on cloudbet, hidden are the balances of all the crypto separate that you are betting with.  I hadn't noticed the BTC balance had been negative until way later when I went to withdraw.  I had already made a sizeable BCH deposit and was betting there in BCH.  You don't notice the various balances until you go to the cashier to withdraw.  They are all separate balances.

[Cloudbet]

Hey there, @leea-1334, I'm really sorry that you've missed out on this promo.

We will make sure to post everything in time so all of you can benefit from our upcoming promotions in the future and if you'd like to, you can also follow our official Twitter page! 

Dear @efxes; Opening an account from a prohibited jurisdiction is in violation of Cloudbet's Terms & Conditions, thus the account has been permanently closed. Bets that have been placed which otherwise would not have been accepted would, under normal circumstances be void and funds deposited returned. In your case, you have withdrawn far more than originally deposited so the remaining funds are not due to you.

I've followed up on this with our Support team, I can see that the final decision has been made and communicated to you explaining in detail the reason why, therefore, no further action will be taken on the matter.

I trust this meets your understanding.

Forum readers; I won't be available in the upcoming days until Monday, so if you'd have a request/query that would need immediate attention, kindly contact the Support team of Cloudbet via live chat or at support@cloudbet.com, however, if the matter can wait, I'd be happy to help you as soon as I'm back.

Also, if any of you would have some suggestions, or experience you'd like to share with us, please feel free to post it here or via a direct message! We are always happy to hear how you are getting on with your gameplay and we appreciate your honest feedback about the offers and services we provide!

Enjoy the weekend Guys! 

[efxes]

Dear @efxes; Opening an account from a prohibited jurisdiction is in violation of Cloudbet's Terms & Conditions, thus the account has been permanently closed. Bets that have been placed which otherwise would not have been accepted would, under normal circumstances be void and funds deposited returned. In your case, you have withdrawn far more than originally deposited so the remaining funds are not due to you.

I've followed up on this with our Support team, I can see that the final decision has been made and communicated to you explaining in detail the reason why, therefore, no further action will be taken on the matter.

I trust this meets your understanding.

I provided documents from someone from the USA, that doesn't mean it was bet while in USA.

Also, this isn't grounds for confiscating the funds of $15,000.  This makes zero sense.  You are reaching for any and all reasons just to take the money because you aren't happy losing it.  It's a lot of money for anyone to lose, and you don't want to be that losing party.  I've filed complaints with the gambling boards.  Being a citizen of USA doesn't make it right to take the money. 

It's $15,000 and it's a lot.  You need to make it right.  It's not going to just end like that.  It's not an amount I can just write off because it was rightfully earned through risky wagers.

[efxes]

Hello there, efxes,

Thank you for reaching out to our Support team.

I completely understand your frustration, but please note; the account was not closed due to the negative BTC balance on your account, but because you have violated our Terms & Conditions by betting from a prohibited jurisdiction.

In such cases, the standard procedure is to withdraw the deposited amount and permanently close the account, however, as you have withdrawn more than you have deposited, there is no remaining balance to withdraw.

As mentioned in the previous email, you have breached the following terms of Cloudbet, thus the account is to remain blocked with no further actions to be taken;

7.1.3. You agree that at all times when using the Website, including making requests for withdrawal or transfers of funds, you are not physically located in any of the following countries:

the United States of America and its territories;
United Kingdom;
Hong Kong;
Singapore;
We greatly appreciate your understanding.

Please consider this email as our final communication on the matter.

Should you have any further questions please don't hesitate to ask.

Kind regards,

Molly
Senior Customer Support Representative




So in the case that I provided USA documents you would always refund the money lost as well, right?  This doesn't just end with you saying this is the final communication and we're taking $15,000.  It's supposed to be with you rewarding me the funds in the account and I will never bet there again because it's shady practice and my money is better spent elsewhere. 

[ralle14]

Damn that was an easy free money promo on Man United vs Crystal Palace because I actually would have guessed 11 mins and that would have been close, just missed it cause we came late here. Did not even know Cloudbet was coming up to be more active, guess we have to check here more often;)

I wouldn't say the promo was easy money, the winners still have to clear the 10x rollover (with a minimum of 1.8 odds) before they could withdraw the prize.

I need someone's help here.

To make things short you initially played with BTC then Cloudbet misgraded some of your bets, after the misgrade you withdraw everything and switched to BCH? To make up for their losses, they confiscated your BCH?  I don't think you'll get your money back since it was a misgrade. If it was the other way around then there's a possibility since there was a similar case a year ago where the gambler broke the terms by using a vpn.

[efxes]

In response to above post:

I was betting with bitcoin cash for the entire time.  There was a brief moment that I bet with bitcoin, but I went back to bitcoin cash.  After I had gone back to bitcoin cash, apparently when I went to withdraw I noticed the bitcoin balance was negative.  I figured they would take out the bitcoin cash to make up for the bitcoin misgrade.

The total cashout was 65 bitcoin cash about.  Which is about $14,000.  The total bitcoin misgrade was about $2,800.  So I had well enough to cover it. 


On top of this, they are now saying it's nothing to do with the misgrade but it's because I provided verification documents from a US citizen.  And that the decision is final that they are voiding all the bets because of this.  This is unacceptable.  They also said that I am welcome back if I am not on US soil, but I haven't been on US soil this whole time, and the verification documents I provided were playing it safe because I do not like to provide personal documents. 

Cloudbet needs to make this right as I have filed complaints with all the major boards.  This is not fair to have this loophole to just confiscate winnings and not pay out any losses that may have been incurred on the flip side.

Yes I had been using VPN's and VPS.  I wasn't on US soil.

[ralle14]

The total cashout was 65 bitcoin cash about.  Which is about $14,000.  The total bitcoin misgrade was about $2,800.  So I had well enough to cover it.  

If that's the case then they should at least return some of it back(imo). You can also start a thread in the Scam Accusation section (use this format) to see what the others think about your case.

[efxes]

The total cashout was 65 bitcoin cash about.  Which is about $14,000.  The total bitcoin misgrade was about $2,800.  So I had well enough to cover it.  

If that's the case then they should at least return some of it back(imo). You can also start a thread in the Scam Accusation section (use this format) to see what the others think about your case.

OK i'm looking into that and will make a thread.  I need the funds so bad, you have no idea... things aren't easy right now.

https://bitcointalk.org/index.php?topic=5277995.new#new

if anyone wants to support the thread i'd appreciate it.  I just want the funds and never go to the site again.  It's not fair.  Especially if I rent places in Mexico just to be able to not have to deal with this.

[MI6]

@cloudbet
If you put that in your terms and conditions that players from certain countries are not welcome, why can they register via their IP address? A bit of good software and structure should easily ensure that you exclude those countries when visiting the site. This seems like an easy way to deceive people. They are allowed to create an account and deposit money, but if they want to pay out, you will check where they come from. That is not true. Why not an IP filter? I think this is really ridiculous for words how you deal with this customer now. Accept deposits, but you cannot withdraw. Then you have to be so professional and honest and make sure that people from the excluded countries do not even have access to the site. You use the claim of wrong land only when it suits you.

Maybe exfes should have know about his restricted country, but Cloudbet should have used more advanced technology and now it looks like they only want to use their tac when it is in their advantage. If somebody would have lost 100k, I am sure they would not void all the bets. I support exfes in this case.

[efxes]

@cloudbet
If you put that in your terms and conditions that players from certain countries are not welcome, why can they register via their IP address? A bit of good software and structure should easily ensure that you exclude those countries when visiting the site. This seems like an easy way to deceive people. They are allowed to create an account and deposit money, but if they want to pay out, you will check where they come from. That is not true. Why not an IP filter? I think this is really ridiculous for words how you deal with this customer now. Accept deposits, but you cannot withdraw. Then you have to be so professional and honest and make sure that people from the excluded countries do not even have access to the site. You use the claim of wrong land only when it suits you.

Maybe exfes should have know about his restricted country, but Cloudbet should have used more advanced technology and now it looks like they only want to use their tac when it is in their advantage. If somebody would have lost 100k, I am sure they would not void all the bets. I support exfes in this case.

I am so appreciative of any support from the community I get, and it just makes me feel not alone.  I will definitely try and find some way to give back to the community should this get resolved (in my favor).  It's not fair and extremely shady practice.

[logfiles]

I still don't understand how they let you create an account with them from a restricted jurisdiction. I just connected my VPN to an IP address from London and this is what I get when I try loading their website



Meaning i have even zero chance of creating and account or even accessing the website from this restricted location

Maybe what cloudbet can improve on is not to let any player from a restricted location to place even a single bet. Just let them only withdraw their deposit to avoid such disputes because one thing am sure about is efxes  was counting on those winnings, and he won't be happy with the decision not to refund him anything.

[worldofcoins]

The site appears to look incredible and since they have 4,000 + followers mean they're doing acceptable showcasing and peoples are taking interest in them.
As of late I believe a gambling club webpage and store my all bitcoins on it later the site got down and I lose all my bitcoins.
This website looks legit and I'd like to try it  .

[TwitchySeal]

Dear @efxes; Opening an account from a prohibited jurisdiction is in violation of Cloudbet's Terms & Conditions, thus the account has been permanently closed. Bets that have been placed which otherwise would not have been accepted would, under normal circumstances be void and funds deposited returned. In your case, you have withdrawn far more than originally deposited so the remaining funds are not due to you.

Just because he has citizenship in a prohibited jurisdiction doesn't mean that's where he opened his cloudbet account from.

If this is all you got, it looks pretty bad.

[efxes]

Hello there, efxes,

I'm sorry to hear, that you've been having some difficulties with your account.

I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.

The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.

Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.

Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.

Thanks for your understanding.

Let me know if there is anything else I can help you with.

Best regards,
Team Cloudbet

This is the reasoning cloudbet told me in a private message.  It's pretty unreal that they think I was stealing from them because there was a negative bitcoin balance.  Why would I deposit if #1 I knew there was a bitcoin balance that was negative and #2 I was trying to steeal from them.  When I go to withdraw, I obviously assume you will take care of the negative balance in the bitcoin side of things and hadnle the bitcoin cash accordingly.

ALSO:  Please hear me out here- if you just mis-grade a wager then it causes everything I wager on the site after that to not be allowed to stand?  This is preposterous and completely outrageous.  Somethign needs to be done, I need to be paid out if it's a legit book please.

[robelneo]

I still don't understand how they let you create an account with them from a restricted jurisdiction. I just connected my VPN to an IP address from London and this is what I get when I try loading their website



Meaning i have even zero chance of creating and account or even accessing the website from this restricted location

Maybe what cloudbet can improve on is not to let any player from a restricted location to place even a single bet. Just let them only withdraw their deposit to avoid such disputes because one thing am sure about is efxes  was counting on those winnings, and he won't be happy with the decision not to refund him anything.

Good point how they've created an account and how he continued to play in their platform if he is located in a place where you don't allow access, it's not reasonable, it's hard for a player to accept the fact the he deserves his winnings but the gambling operators are circumventing
the rules and the circumstances to favour them, he deserves his money even the one he deposited like what logfiles stated 

[deadthings]

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

With great interest I have Followed this topic. There are a number of points at play. The first thing I ask myself; and whatever someone has raised here, why does Cloudbet allow players to register from a country that is not allowed under their terms and conditions? There are several conceivable scenarios. Assuming you are a resident of the United States, there have been 3 possibilities with registration in my opinion.
1. You were in the USA and registered in the USA
2. You were in the USA and used a VPN to hide the USA IP address
3. You were not in the USA and logged in from that country.
4. You were not in the USA and used a VPN in from another country.

Can you confirm which situation was yours?


Cloudbet must block your access to the site if you want to log in from a location that is prohibited. If not, this still seems like a nice form of easy money making what they have now done, and only make problems out of situations when you have won money.

[efxes]

I can confirm that the only thing that applies to me is that I am a citizen of the United States.  I travel abroad when playing poker on places like GG poker and party poker and betting on restricted USA sites.  My only proof of residence for the most part recently an apartment back in the USA.

As I stated I do use a VPN when connecting to these sites, and sometimes it defaults to USA but that's all I can think of.  When providing documents the most recent document I had on hand was an expired internet bill that went to my home address in USA and since I haven't been there for about 6 months I just stopped paying internet and that was like the last bill I could find.  I guess it was my mistake but I am looking for ways to prove I have been living abroad and working online in France and Mexico.

Regardless, it is definitely an out and it's not good practice.  It causes all sorts of problems when you freeze and take funds from someone.  This needs to be resolved somehow.  Please, I really really really would like to just move on.  If there's any way you can pay me out, cloudbet, I will appreciate it.  I have sent in the note from my landlord and let me know if there's anything else to show you that I am a US citizen living abroad during these pandemic times.  I appreciate it so much.