HitBTC.com - The most advanced cryptocurrency exchange

[zauker]

 502 Bad Gateway

[la7eralus]

502 Bad Gateway

Same here.

[Green2bit]

Did they pack up and run?

[zauker]

Did they pack up and run?

You should look at yourself instead of spreading fud, since your website is offline too... 

[la7eralus]

Did they pack up and run?

Just started using the site today, so hopefully this isn't the case.  Although I have to admit this error specifically is somewhat discerning as most sites have some sort of notification for maintenance or DDOS or the like.  Would be a shame, as the site has a nice layout and is quite easy to use.  If it comes up I'll probably pull my balance manually to my wallet just in case it is maintenance related I'll still be able to access my funds during the downtime.

Update:  Posted on twitter asking about the downtime, still awaiting a response.  Will check back if/when I receive a response.

Update 2:  Can't find an official update anywhere.  The iRC channel #bytecoin-dev on Freenode has 5 people in it, none of which seem to be officials from HitBTC, and none of which will respond.  The twitter post still has no response.  These forums have no response.  Starting to get worried.  I guess it's a good thing I always do micro-transactions for the first few trades on new exchanges, I could have just saved myself a huge loss.

[Green2bit]

I am getting really worried. I have almost 30 bitcoins in there.

[stevec]

Still down - API too, so its not just the website. No response from support either which is worrying.

/Steve

[la7eralus]

It's back up.  Thank god.

[cAPSLOCK]

Try shift/refresh good luck.

[Green2bit]

API is still down

[Green2bit]

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

[zauker]

So for "The most advanced cryptocurrency exchange", ah ah ah...

Withdrawn everything. Thanks for the entertaining time, HitBTC. See you (maybe) when you put facts where your mouth is, have someone supporting during night time, have your systems always on.

Cheers

[hitbtc]

Dear All,

At the moment our Tech Department is investigating the problem occurred last night.
The website is working as per normal.
Please stay tuned for further news and do not hesitate to contact our Support Team if you still encounter any problems while using our exchange.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

[hitbtc]

Dear HitBTC users!

We are very sorry for the technical problems that web and part of API users have experienced.

We are glad to announce that we have fixed the underlying cause and welcome you back to continue trading at our exchange.

We are thankful for your quick reaction that has helped a lot our Tech Department.  Your feedback, comments and hints were very valuable contribution into spotting the problem.

We would like to emphasize that HitBTC is and always will be your reliable partner that values its reputation capital. Thank you for your trust in us.

Best wishes,
The HitBTC Team

[hitbtc]

Did they pack up and run?

Dear Green2bit,

We did not run anyway.
We apologize for the technical problems and a wrong impression that could have been made by them. We are here with you and always will be your reliable partner for trading despite anything. Please note that our Tech Department will always work around the clock and walk an extra mile to solve any problem in the quickest and most efficient way.

Sincerely yours,
The HitBTC Team

[hitbtc]

So for "The most advanced cryptocurrency exchange", ah ah ah...
Withdrawn everything. Thanks for the entertaining time, HitBTC. See you (maybe) when you put facts where your mouth is, have someone supporting during night time, have your systems always on.
Cheers

Dear zauker,

We are sorry for the technical problems you experienced. We would like to assure you that all the deposits and funds of our users are safe and sound. The fact that you withdrew your funds is a clear evidence of that.
We thank you for your opinion and find it the best motivation to improve our services. Our Tech Department works day and night although it communicates with users mainly through our Support channel: support@hitbtc.com
We regret your harsh reaction and would like to welcome you back as soon as possible.

Regards,
The HitBTC Team

[AdamWhite]

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

[hitbtc]

Still down - API too, so its not just the website. No response from support either which is worrying.
/Steve

Dear stevec,

Thank you very much for your message. We regret causing you any inconvenience due to the technical problems we had.
Our Tech Department started working on the solution immediately when it received the first notifications on the problems.

We would like to take this opportunity and explain the lack of our immediate reaction. Unfortunately we use this forum mainly as a means for interaction with our users, collecting their ideas and opinions, reacting to their wishes and desires. Our Tech Department mostly communicates via our support channel: https://hitbtc.com/support  or support@hitbtc.com in order to insure quick and timely response to any problem that may arise.
We are grateful for your feedback and will intend to address this issue.

Regards,
The HitBTC Team

[bernard75]

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

Why do you continue to dodge this one?

[hitbtc]

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

Why do you continue to dodge this one?

Dear Green2bit, AdamWhite and bernard75,

Thank you very much for your remark that we will now gladly address separately.

Our web and API components are independent, hence an outage of the website does not lead to a service disruption for API traders.
The API of your colleague-traders continued working without noticing any problems while a part of our web was interrupted by the technical outage.

As a part of our constant improvement process we undertake to investigate underlying problem and implement the discovered solution for all our users.

Best wishes,
The HitBTC Team