Bitcoin debit card

[Robertt]

Finally received the card, only took two weeks (Australia)
Very happy about that, thought it would take like 10 weeks lol
Anyway, I'll use it a bit (or try) and update this post with how it all goes.
Thanks e-coin

[Zebedee23]

Loading not working again!!! yeah i agree that you need to place a service statememnt somewhere prominent on your site, on the front page or even a warning when yr about to transfer saying Loading Down. . If i knew it was down i could have saved alot of time not sending the Bitcoins to my ecoin account!!!

[newIndia]

Hi all,

We have recently announced new countries we can issue and ship cards to. I wanted to let you know we have some difficulties with Kosovo at the moment. We are resolving this with the bank at the moment, however not sure when it will be completely fixed.

Currently you still can order the cards to Kosovo, but they will be in pending for some time until this situation is resolved.

I apologize for the inconvenience.

That's nice , did you started accepting Algeria or not yet ? last time you told me that there is laws or because the bank didn't allow that or something ... ?

Not yet unfortunately. We are still working with the bank to cover African countries. Algeria, Tunis and Nigeria most actively, because we know there are a lot of people who want our card and we want to be able to provide the one for them.
However, it is not that easy. They have some regulation preventing card issuance to those countries. Hopefully, we would manage to find a solution!

Why are not you serving India ? WageCan is already serving India. So, what is stopping e-coin ?

[cincan]

Make you help me please, I have ordered physical card before 2-3 months. but the card did not come. and now I contact support.It did not help me and have posted this message. I applied because I wanted to use Debitcard, and I verified my account. I paid 17 USD directly. This time I paid my $ 50 account and then loading up to 3 BTC then they told me they would refund the money of the first card. I wanted to give that card's printed or sent a document showing that they do not respond to it.Where is my customer satisfaction? I want a solution to this issue. Sorry for my english and thank you.

[Wirex-E-Coin]

Loading not working again!!! yeah i agree that you need to place a service statememnt somewhere prominent on your site, on the front page or even a warning when yr about to transfer saying Loading Down. . If i knew it was down i could have saved alot of time not sending the Bitcoins to my ecoin account!!!

Hello,
The loading should work. We did not have issues yesterday as far as I know (we had on weekend and Monday with EUR cards, but not yesterday).

Perhaps, this was\is something else? Could you please email support with the error screenshot if persists? 

As for the service status, we are working on this feature. It is coming in a month or two I think.

[Wirex-E-Coin]

Make you help me please, I have ordered physical card before 2-3 months. but the card did not come. and now I contact support.It did not help me and have posted this message. I applied because I wanted to use Debitcard, and I verified my account. I paid 17 USD directly. This time I paid my $ 50 account and then loading up to 3 BTC then they told me they would refund the money of the first card. I wanted to give that card's printed or sent a document showing that they do not respond to it.Where is my customer satisfaction? I want a solution to this issue. Sorry for my english and thank you.

Hello,
Could you please send me in personal messages your email address? I would check your tickets and make sure we provide a reply.
It is a bit strange, because as far as I can see responses for all tickets of Feb 3 were sent. I am going to finish tonight's one soon.

If we promised you to refund $17 after you load your new card with 3+BTC, we would definitely do that.

Also, maybe you did get a reply from us after this post? The refunds usually take 2-3 business days to be made, so it might be we replied, just refund is not done yet?

In any case, I'll wait for personal message from you.

[Wirex-E-Coin]

Hi all,

We have recently announced new countries we can issue and ship cards to. I wanted to let you know we have some difficulties with Kosovo at the moment. We are resolving this with the bank at the moment, however not sure when it will be completely fixed.

Currently you still can order the cards to Kosovo, but they will be in pending for some time until this situation is resolved.

I apologize for the inconvenience.

That's nice , did you started accepting Algeria or not yet ? last time you told me that there is laws or because the bank didn't allow that or something ... ?

Not yet unfortunately. We are still working with the bank to cover African countries. Algeria, Tunis and Nigeria most actively, because we know there are a lot of people who want our card and we want to be able to provide the one for them.
However, it is not that easy. They have some regulation preventing card issuance to those countries. Hopefully, we would manage to find a solution!

Why are not you serving India ? WageCan is already serving India. So, what is stopping e-coin ?

The same reason as mentioned above - our bank has certain limitations and cannot issue the cards for some countries, including India.

We are working with the bank on resolution, however not much depends on E-Coin.

[jedaite]

I've sent like 2 mails last week via the support feature on E-coin asking about how long verification takes. Got no reply, not happy about it. I read some people waited for a 1 month which is not good. I need to be verified fast. Would be great to have an Express verification service where you maybe pay X amount of money to be verified faster.

[Wirex-E-Coin]

I've sent like 2 mails last week via the support feature on E-coin asking about how long verification takes. Got no reply, not happy about it. I read some people waited for a 1 month which is not good. I need to be verified fast. Would be great to have an Express verification service where you maybe pay X amount of money to be verified faster.

Hello,

Usually, verification takes about 5-7 business days and is performed by bank. However, lately bank delays the verification and it takes more that 10-14 days. Once client contacts us with complain about delayed verification we send request to the bank to hurry up. Sometimes it helps, sometimes - not. We are in touch with bank's support management and escalate such requests to them.

Also, sometimes the card is verified, but system does not update the status in the account.

If you send me your email in private message, I can check your status and push the bank.


Could you please let me know how exactly you contacted support? At the moment we consider all our channels working properly. However, if you contacted us and we did not reply it might be that something is not working.

Or you mistyped your email address, if used Contact Us/Chat form.

[Robertt]

Just curious, is there a minimum/maximum age to get verified?
(Like, if you're 12 or 140 on your ID would it still be accepted?)
Thanks

[Wirex-E-Coin]

Just curious, is there a minimum/maximum age to get verified?
(Like, if you're 12 or 140 on your ID would it still be accepted?)
Thanks

The minimum age is 18. The maximum - a good question. Not absolutely sure, but I guess if you have valid (not expired) ID with such date of birth, they should verify - why not.

[jedaite]

I've sent like 2 mails last week via the support feature on E-coin asking about how long verification takes. Got no reply, not happy about it. I read some people waited for a 1 month which is not good. I need to be verified fast. Would be great to have an Express verification service where you maybe pay X amount of money to be verified faster.

Hello,

Usually, verification takes about 5-7 business days and is performed by bank. However, lately bank delays the verification and it takes more that 10-14 days. Once client contacts us with complain about delayed verification we send request to the bank to hurry up. Sometimes it helps, sometimes - not. We are in touch with bank's support management and escalate such requests to them.

Also, sometimes the card is verified, but system does not update the status in the account.

If you send me your email in private message, I can check your status and push the bank.


Could you please let me know how exactly you contacted support? At the moment we consider all our channels working properly. However, if you contacted us and we did not reply it might be that something is not working.

Or you mistyped your email address, if used Contact Us/Chat form.

I have sent you a PM. My E-mail was not misspelled. Thanks!

[Titcoins]

Why e-coin  is down ?

[Wirex-E-Coin]

Why e-coin  is down ?

Hello,

I am not absolutely sure (I was away from the Internet), however seems there was an DDoS attack attempt. As far as I can see from our team comments we noticed this pretty fast and took necessary measures.

This should be fine now.

[Puppet]

This should be fine now.

Im getting "API calls quota exceeded!". That happened after I unsuccessfully tried logging in from my mobile phone, it just wouldnt load the page, so I hit reload a few times and was then greeted by that error. An hour later on my PC I still get that error. Im guessing this is related to the DDoS measures but it seems a bit overly stringent.

[Wirex-E-Coin]

Hi All,

There was DDoS attack attempt the day before which caused intermittent login issues. It was made in "few rounds", so I guess sometimes I was  possible to get in.
We hope we were able to stop it yesterday and it would be fine now. We added extra capture on login page, so please do not be irritated to much about it - like the last time we would remove it once we are sure it is safe. We have also blocked few IP-addresses.

All in all, it should work better now. If you still have some issues - please let me know.

[zeaderza]

Which is the cheapest bitcoin debit card?
I need a debit card with low fee and fast charge with bitcoins.

[Hellacopter]

Which is the cheapest bitcoin debit card?
I need a debit card with low fee and fast charge with bitcoins.

The e-coin card isn't bad if your country is supported by their team there
Or simply try the Xapo card but it's having a little high fee compared with other card's services

[Wirex-E-Coin]

Hi All,

Brief maintenance on our site. Should be back on soon.

[Wirex-E-Coin]

Hi All,

Brief maintenance on our site. Should be back on soon.

It's back