Just tried it. Quick rundown of how it went for me

1. Selected the corresponding categories
2. When asked to rephrase the problem, i typed in "i want to change my trading password"
    I first tried "i forgot my trading password" but it didn't register
3. Then I was asked if the issue is resolved. I chose "No"
4. Queue form popped out.




If you don't mind revealing the reddit account, we can help with the upvotes.

I might as well ask, did you try this?

Kucoin reddit mods (https://www.reddit.com/r/kucoin/) can escalate your ticket number for you. But do beware of impostors, always verify who you're talking to and don't give more than your ticket number.

For their live chat, were you able to get yourself in the queue?

If someone needs it, youtubers has their official links in their channel's about section 

It's also advisable to steer clear from shady channels as they could be the ones to scam you.

CryptoRevolution:

But have you seen this disclaimer?


Cryptocurrencies are greatly influenced by these external factors therefore it's not advisable to go blind with this. and if you were to only take this as a reference, wouldn't it be better to use something that tells you how they came up with this and that speculation? for bitcoin there is our speculation board (https://bitcointalk.org/index.php?board=57.0).

Lastly, the internet says nahhh to these claims. Check whois+their lack of online presence in other platforms



However, the whole website looks very familiar to me.  I think a similar website has been shared here before...

If OP was a long time user, it could be thru coinmarketcap. Exx probably ranked well in CMC (or similar websites) at some point seeing how much trading volume they are faking. CMC was a lot worse back then as well. Sometimes most of the top exchange you'll see were obscure... 

It happens. Most centralized exchanges are using identity verification software which is nowhere near accurate. (This has been discussed in: Frustration with third party KYC services in crypto platforms) I don't think they're straight up scamming you.

I suggest trying this. They had the same problem as you

It is most likely as @Jawhead999 pointed out. The scammers may pitch different absurd stories but the trick is always the same, it is to make the victim think they own the coins.

1. HOW TO CONVERT NON SPENDABLE TO SPENDABLE BTC
2. Watch-only Address / Private key
3. Non-spendable Bitcoins and Imported wallet address (i should warn you, it's a wall of text lol)
4. Blockchain.info - WatchOnly address scam
5. Non Spendable Bitcoins (Fake funds and Watch only)

It's easy to abuse hence why there should be sufficient warnings.
Electrum has the warning done right for this, straight forward and not too easy to ignore. It also pops up every time you open your watch only wallet.


https://bitcoinelectrum.com/creating-a-watch-only-wallet/

Trust wallet is nowhere near, it's either too ambiguous or easy to get ignored.

I skimmed thru their ANN thread starting from 262 and he was doxxed pretty hard because he has left traces all over. It's as bad as not hiding the whois data of your phishing website from public, see: Definitive proof the owner of pbmining is a scammer   But there's also a good chance he may have learned his lesson after that.

Did you search + enter? perhaps something was wrong with the symbol entered?

Tried to replicate your problem and

Wrong slash



interchanged + no slash

There's https://www.reclaimcrypto.com by kroll and coinfirm (coindesk article). I'm not sure about kroll but coinfirm is known for its blockchain analysis service.

But try not to get your hopes up, there's no guarantee they would be able to recover your stolen funds which is why if you were to pay upfront, make sure you're ready to lost it.

I was trying to find when did this start and earliest seems to be on January 2021 so that's almost a year  


Last word from them looks to be: (if it's really them)



But it's just a promotion so pretty much useless.


It wouldn't be weird to think of an exit scam (hope I'm wrong tho!) at this point. I can see the new ad banners and promotion post as a mere ploy to buy them time, making their users think there's still hope...

There seems to be a good discussion about them in chainnode (https://www.chainnode.com/forum/223). I'd post in the chinese local board/ask other chinese communities to help you read them.

EDIT:

Reported in coinmarketcap so we can at least hopefully get that word of caution in their page.

3. Did they make it seem it's an easy money? for some reason all the binary options ad I encountered were always like that. I imagine an affiliate's ad being similar. One of the reasons why I would never try them.

Another is, it's pretty close to gambling. So might as well go for an actual gambling site and pick a fun game 

The conflict usually starts on how exchanges transition to mandatory KYC. If we look at bittrex and poloniex, both of them are hated not because they did mandatory KYC but because they did not notify and gave an ample time before locking unverified accounts. Poloniex even took back their you will be able to withdraw before the deadline promise

So far binance is doing a better job (take note of so far). I wish they cleared up what would happen to their previous announcement about .06BTC limit and did not roll out the withdraw only for existing accounts in phases/by batch cause it only brought the big confusion. Still tolerable so it's okay ig.

With user experience being different for each person, there should be supporting details on why you think this and that exchange fits your criteria.

But imo if we were to talk about "more reliable and safer for new crypto adopters" I don't think less reputable exchanges like hoo and mxc should be in the list cause they are the closest to those "new exchanges" you mentioned.

Same trick as this:

scam accusation thread: Roicapital.online | Ponzi Scheme

Scammer mixed in their scam website among reputable ones in order to appear legitimate. I can only imagine there is more to come. Actually a good thing you brought this up  and there could be more undiscovered in this forum...

From .0001 eth to 10 eth real quick, nice try 



If anyone's interested in buying this someone is selling at .0007 eth ($2.55) right now, check Zeno Enforcer: Paragon

Take extra caution OP, further scam attempts are highly likely.

We also don't give a shit about your website 

I have not seen a lot of lost/incorrect memo cases, but they were all manually credited and took time. The video may have been too much but I can picture an exchange with a strict policy doing it.

What bothers me is the high minimum deposit/trade amount (1520 XLM = around 500$ in todays price) as I've only seen scam sites do this. Add in the fact that it's new with barely no online presence and I would never touch it.

Because anything can happen at this point. I would also get in touch with cryptwerk and try to get them to help. Tviton has bought an AD space in cryptwerk. Supposing they're getting decent amount of traffic from them, it's highly likely that the listing is important.

I'm curious how did you search for an exchange in cryptwerk. If you chose a category, you probably have clicked the AD. Today I learned the reason why the same set of items shows up no matter what I searched for is not because they have a bad search engine but because they were ADS! to be fair, the only thing that marks them is the almost non-existent highlight, so it's pretty easy to miss. Very terrible ad ethics if you ask me. ADs in search results should be declared explicitly.

Curious how old exactly is your account. Did your recovery phrase originally had more than 12 words? AKA legacy wallet/pre-HD wallet. I've seen cases with similar interface problems like yours and I remember they created their account before blockchain.com transitioned to their latest HD wallets.

most recent:

Probably a virtual address for the sake of incorporation. CZ has refused to tell where their HQ is, it's likely they may not even have one


But I do think they operate and have offices across countries which is also unknown to public.