I'm guessing maybe a couple of the last orders to get through were overstock, a small but annoying hiccup for a new system.

It seems to me they made the only business decision that makes sense for a company of their size. They outsourced to a distributor; who is equipped,experienced, and ready to handle small order business.

This way they can still handle large orders from businesses capable of easily paying by Wire Transfer, and ship to their distributor without interruption.

Even just looking at how people and myself ordered. Canaan could ship 3 pallets to the distributor, that's 1 order that they can handle seemlessly.

The distributor now operating within a few hours of our time zones for most people I noticed having trouble ordered, have an online store and stock management system in place to  break those 180 units down into probably 100-130 orders.The new payment system also takes care of all the back and forth Canaan dealt with. Sounds like a good system, I hope the cancelled order was a one off that may have been an issue in stock management.

Time will tell.

What was your order number through the distributor? I haven't received any notice about my order but will be checking on Monday to see if it ships out as expected. My order is #1016.

Sorry, in my limited experience, I found that the power supplies required to run the s7 would require you to run off a 205+ volt circuit, to remain efficient and safe and reliable  for the load on the circuit. I have seen set ups running from 2 different outlets to supply power to run s7's off of 110v.
As you have more experience feel free to point him in the direction of efficient affordable reliable power supplies that will run off 110v supply for an s7.

For OP
Either way whichever of these you buy, you will probably find yourself upgrading to a more powerful miner sooner rather than later, or deciding that mining is not for you.
Good luck and happy hashing.

I contacted  their support and they said orders placed today will ship on Monday.

I agree with all that. All I know is they let you pay as soon as you place the order and you immediately get email confirmation. As far as the shipping receiving process time will tell.


Yeah the free shipping would have been nice, it's sort of a kick in the teeth, I didn't feel like waiting on the unknown timeline with Canaan.

The distributor is live, they have sold out of controllers. If you want a unit I would check them out soon.

Hi just aheads up that their distributor website went live.  It looks like they have some used units gor sale as well. You can also paypal for payment. There is a Btc option as well.
If you want to order you should probably check it out fast, looks like the controllers have sold out.

No major mark up, but you will pay shipping.

Yeah that definitely does not inspire confidence hopefully they take care of you. If you check their webpage it does mention covering hashrate during repair times so it may be worth a follow up. Those were the statements that had me leaning towards giving them a try.

I highly recommend looking into amitylabs through ebay, they make a great product. There is also Sidehack here within the community I don't know exactly what he produces but have heard good things.

I would assume that only helps people who paid for the order, I haven't heard of anyone on here who got an address. It's tough waiting with such small amounts of information being released.

Okay that's unfortunate, is it both units? Did they mention if they are going to compensate with equal hashrate during your downtime?

Please post and let us know what the after care support is like. Are they charging you to ship it back for repairs? Are they providing hashrate while you are down, as stated on their website?
Thanks for sharing your experience.

In the end they are just a company, with limited transparency; no good guys or bad guys. They want to make a dollar and one of the best ways to do that is to oversell your products. Airlines do it all the time, every new iphone is pre-ordered and even then you may get it a month or 2 late. It's the way of business. Hopefully this new distribution system gives canaan the option to breakdown pallets to fill smaller orders as well as provide bulk buys. Time will tell. A lot of us lost money on the price dive, some more than others.

A side note to Paypal, They do not offer Buyer protection for purchasing Bitcoins. That was my failure upon entering the bitcoin world, despite confirming with one of their agents ahead of time that I was covered. I did use my credit card through paypal, and as of right now they are offering Fraud protection, and I hope they don't come back and reverse that decision. They still have 2 months to decide, but as many have said I chocked it up to a lesson learned and realized that the fees through exchanges aren't so bad especially when compared to getting ripped off.  

Yeah it would have been nice if anything had worked out this month. I did see they put out some vague info about a Distributor. Hopefully located in North America, and not charging an arm and a leg for Hardware.

You could probably delete this thread, as the group buy previously mentioned fell flat at the last minute. Canaan had some internal issues with taking BTC for the order which tanked the deal.  The things you would need to make the deal happen are:

A reputable member to set up and manage the group buy

Likely a business that is established with importing to handle sending a Bank wire Transfer for that amount/ and receive the pallet of product without raising eyebrows throughout the customs process.

If you can meet criteria 2 but not criteria 1 you may want to try your local market as the GTA isn't to far away and there are many miners there. Best of luck from MB

Hey just to update . I received my full refund. Thanks again Phillipma1957

Thanks I'm hitting the hay, couldn't wait for the confirm but I see it pending. Thanks again for all your work with no reward. Have a good one. Hopefully I wake up to a spike in price

Not sure what happened to my reply. Thank you. See the second transfer pending. I'll wait up for the first confirm, then off to bed.