Official Newbie BitInstant Support Thread (Active Customer Support)

[almondz]

Paid money in CVS for bitinstant to transfer money to mtgox. Email says money has been sent but I don't see anything in my mtgox account. Can you offer some assistance?

OrderID: 950a41ce-9114-494f-8732-bdcdf3526391
EventID: 13df1248-cf4a-4b0f-b5e0-35d6f4d28084

[elg]

hi, i did read "If you are using Bitcoin-Qt/bitcoind version 0.7.2 or earlier, you must take action before 15 May, 2013. If you do nothing, you are likely to be left behind and will be out of sync with the rest of the Bitcoin network. "
and i updated only last week, now i am worried my wallet is corrupted, or will everything still be fine?

[URSAY]

hi, i did read "If you are using Bitcoin-Qt/bitcoind version 0.7.2 or earlier, you must take action before 15 May, 2013. If you do nothing, you are likely to be left behind and will be out of sync with the rest of the Bitcoin network. "
and i updated only last week, now i am worried my wallet is corrupted, or will everything still be fine?

I wouldn't worry about it.  You should be fine.  That message was much more important for miners. 

[elg]

Many thanks Ursay!

[URSAY]

Paid money in CVS for bitinstant to transfer money to mtgox. Email says money has been sent but I don't see anything in my mtgox account. Can you offer some assistance?

OrderID: 950a41ce-9114-494f-8732-bdcdf3526391
EventID: 13df1248-cf4a-4b0f-b5e0-35d6f4d28084

Did you receive any sort of confirmation email?  Please check it for an MTGOX code which you can redeem at MTGOX.  You would find it next to an API response header.  Let me know if this works!  Thanks!

-BitInstant Support

[almondz]

Paid money in CVS for bitinstant to transfer money to mtgox. Email says money has been sent but I don't see anything in my mtgox account. Can you offer some assistance?

OrderID: 950a41ce-9114-494f-8732-bdcdf3526391
EventID: 13df1248-cf4a-4b0f-b5e0-35d6f4d28084

Did you receive any sort of confirmation email?  Please check it for an MTGOX code which you can redeem at MTGOX.  You would find it next to an API response header.  Let me know if this works!  Thanks!

-BitInstant Support

Yes I have a code but when I try to redeem code under Funding options it says 'You don't have any pending redeem codes'.

[gbf4ever]

Its been days for me and still haven't received a reply through email, instant support or pm yet.  I know you guys are swamped atm, but could I at least get an update letting me know you got my information?  Thanks

[almondz]

Paid money in CVS for bitinstant to transfer money to mtgox. Email says money has been sent but I don't see anything in my mtgox account. Can you offer some assistance?

OrderID: 950a41ce-9114-494f-8732-bdcdf3526391
EventID: 13df1248-cf4a-4b0f-b5e0-35d6f4d28084

Did you receive any sort of confirmation email?  Please check it for an MTGOX code which you can redeem at MTGOX.  You would find it next to an API response header.  Let me know if this works!  Thanks!

-BitInstant Support

I see where it is under Add funds but it says This code cannot be redeemed (non existing or already used)

edit: nvm got it to work!

[andrewb]

Paid money in CVS for bitinstant to transfer money to mtgox. Email says money has been sent but I don't see anything in my mtgox account. Can you offer some assistance?

OrderID: 950a41ce-9114-494f-8732-bdcdf3526391
EventID: 13df1248-cf4a-4b0f-b5e0-35d6f4d28084

Did you receive any sort of confirmation email?  Please check it for an MTGOX code which you can redeem at MTGOX.  You would find it next to an API response header.  Let me know if this works!  Thanks!

-BitInstant Support

I see where it is under Add funds but it says This code cannot be redeemed (non existing or already used)

edit: nvm got it to work!

Out of curiosity what did you have to do to get it to work? Although doubt you'll be back to suffer with us chumps...

[maxspace321]

Can you respond to me please, I've been on hold for almost a week now. I've posted multiple times but you seem to ignore me.

All I need from you is to put in a ticket for my order.



Order id: ee6cdc10-41f8-4d4f-8a4d-5df496779076

thank you 

[URSAY]

Can you respond to me please, I've been on hold for almost a week now. I've posted multiple times but you seem to ignore me.

All I need from you is to put in a ticket for my order.



Order id: ee6cdc10-41f8-4d4f-8a4d-5df496779076

thank you 

Ive already put a ticket in and responded to you sometime back.  Sorry for any confusion.  Thanks for your patience!

-BitInstant Support 

[URSAY]

Paid money in CVS for bitinstant to transfer money to mtgox. Email says money has been sent but I don't see anything in my mtgox account. Can you offer some assistance?

OrderID: 950a41ce-9114-494f-8732-bdcdf3526391
EventID: 13df1248-cf4a-4b0f-b5e0-35d6f4d28084

Did you receive any sort of confirmation email?  Please check it for an MTGOX code which you can redeem at MTGOX.  You would find it next to an API response header.  Let me know if this works!  Thanks!

-BitInstant Support

I see where it is under Add funds but it says This code cannot be redeemed (non existing or already used)

edit: nvm got it to work!

Great to hear! 

[btchaver]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

I am still waiting for bitinstant to refund or respond to my support claim.  Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good.  T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be.  SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.


OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68


they gave me a mtgox account voucher code which didnt work and i purchased since 86 per coin and now 140 per coin would like to recap the loss of time being wasted on waiting for support to respond.  SO far i havent recived anything for the 480 paid and the money was sent to a wrong address not mine  the coupon code is not working i tried it many times and still waiting to get reimbrsement and loosing double my money.  I hope i can be reinbured with the amount of coins i can purchase at 480 per 86 per coin and not just cash voucher.  Please help.

[URSAY]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

I am still waiting for bitinstant to refund or respond to my support claim.  Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good.  T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be.  SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.

Please provide relevant details.  Order #, options that you were using on the site, error messages if any, and any other info.  Thanks!

-BitInstant Support 

[Luckybit]

Paid money in CVS for bitinstant to transfer money to mtgox. Email says money has been sent but I don't see anything in my mtgox account. Can you offer some assistance?

OrderID: 950a41ce-9114-494f-8732-bdcdf3526391
EventID: 13df1248-cf4a-4b0f-b5e0-35d6f4d28084

I'm having the exact same issue with Bitinstant only in my case it was Zipzap. I'm not paying them another cent until I get an explanation and either my Bitcoins or a refund.

Right now I assume it's a bug because apparently you're having the exact same issue I have. Only I'm not with MtGox.

[Luckybit]

Deposited $480.05 yesterday, no coins received.  I had deposited the day prior, and received the coins instantly.

OrderID: bc9233ec-0670-42e8-8018-0f7b288a2df8
EventID: 15e05d38-1406-441e-b030-7f8ee0cb7600

I emailed support almost 24 hours ago, and still no response.

Do you have an order ID #?  Please provide more details about your order such as the options you used and what went wrong.  Thanks!

Isn't the order id number in the above quote?

What went wrong is that I never received the bitcoins.  I used identical options to my previous successful transfer. (Moneygram)  I see no evidence of any transfer using the blockchain.info search (as was suggested by the bitinstant confirmation email)

I am not sure what other information you need to find my transaction.  I feel very uncomfortable copy-pasting the contents of the confirmation email in a public forum.  Please PM me for any specifics you need.

My apologies.  I overlooked your order ID #.

Where was the cash supposed to go from Moneygram?

Directly to my wallet.  The destination account hash is viewable using the bitinstant order status.  However, blockchain.info shows no record of a transaction to this address.

Thanks for all the extra info.  Your ticket has been opened and I will contact you as soon as I have anymore info. 

-BitInstant Support

It has now been 48 hours since my deposit, and I do not have the bitcoins, nor any information other than the initial confirmation email.  I have received no emails from your support team, nor any update other than your indication that a ticket has been opened.  I would appreciate some information as to what has happened.

Same situation I'm in exactly. If Bitinstant doesn't get their acts together, they are going to have a lot of pissed off customers. Remember it's a lot of money we are talking about here not just $5.

[btchaver]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

I am still waiting for bitinstant to refund or respond to my support claim.  Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good.  T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be.  SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.

Please provide relevant details.  Order #, options that you were using on the site, error messages if any, and any other info.  Thanks!

-BitInstant Support  

Please let me know if you need any more information i just dont want to add my btc address for security reasons.  I can if you want the whole email i was sent with all the technical information.

if that helps



I am still waiting for bitinstant to refund or respond to my support claim.  Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good.  T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be.  SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.


OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68


they gave me a mtgox account voucher code which didnt work and i purchased since 86 per coin and now 140 per coin would like to recap the loss of time being wasted on waiting for support to respond.  SO far i havent recived anything for the 480 paid and the money was sent to a wrong address not mine  the coupon code is not working i tried it many times and still waiting to get reimbrsement and loosing double my money.  I hope i can be reinbured with the amount of coins i can purchase at 480 per 86 per coin and not just cash voucher.  Please help.

[archimediate]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

I am still waiting for bitinstant to refund or respond to my support claim.  Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good.  T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be.  SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.

Please provide relevant details.  Order #, options that you were using on the site, error messages if any, and any other info.  Thanks!

-BitInstant Support  

Please let me know if you need any more information i just dont want to add my btc address for security reasons.  I can if you want the whole email i was sent with all the technical information.

if that helps



I am still waiting for bitinstant to refund or respond to my support claim.  Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good.  T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be.  SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.


OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68


they gave me a mtgox account voucher code which didnt work and i purchased since 86 per coin and now 140 per coin would like to recap the loss of time being wasted on waiting for support to respond.  SO far i havent recived anything for the 480 paid and the money was sent to a wrong address not mine  the coupon code is not working i tried it many times and still waiting to get reimbrsement and loosing double my money.  I hope i can be reinbured with the amount of coins i can purchase at 480 per 86 per coin and not just cash voucher.  Please help.

I was told we would be reimbursed the difference by not only Yankee but Ursay as well.  I don't know how true this is as no one who has resolved their issues has posted anything.

[Luckybit]

I GOT SOME MONEY !!! THANKS!!!!

THEY ARE NOT SCAM ARTISTS! I KNEW IT!!!

I still haven't got a response from my emails or money. I don't even want USD, I want the exact amount of BTC I paid for and I'm not happy about the fact that they lost me time.

[btchaver]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

I am still waiting for bitinstant to refund or respond to my support claim.  Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good.  T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be.  SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.

Please provide relevant details.  Order #, options that you were using on the site, error messages if any, and any other info.  Thanks!

-BitInstant Support  

Please let me know if you need any more information i just dont want to add my btc address for security reasons.  I can if you want the whole email i was sent with all the technical information.

if that helps



I am still waiting for bitinstant to refund or respond to my support claim.  Money was sent to a wrong address which i did not enter and they are telling me to cash in a voucher which has been no good.  T/hey have not responded and btc is doubbel in value i hope to reclaim my loss in the future whenver that will be.  SO not to happy about my last bitinstant transaction and their support. maybe ill get soe kind of help.


OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68


they gave me a mtgox account voucher code which didnt work and i purchased since 86 per coin and now 140 per coin would like to recap the loss of time being wasted on waiting for support to respond.  SO far i havent recived anything for the 480 paid and the money was sent to a wrong address not mine  the coupon code is not working i tried it many times and still waiting to get reimbrsement and loosing double my money.  I hope i can be reinbured with the amount of coins i can purchase at 480 per 86 per coin and not just cash voucher.  Please help.

I was told we would be reimbursed the difference by not only Yankee but Ursay as well.  I don't know how true this is as no one who has resolved their issues has posted anything.

Still waiting for a response to my claim