Official Newbie BitInstant Support Thread (Active Customer Support)

[endlessdark]

Hello,

today i transfered $ 100 from mtgox to bitstamp via bitinstant. at least i wanted to. but still money did not get on bitstamp account.

Order ID:    7d28c1dc-c901-45fd-90da-8bb500794aa0


if there are no funds, then please somehow give back the money on some other way (bitcoins or mtgox-code) (already you should see my mtgox account number in the order)

thx

Same here, price rising in Bitstamp and MtGox and my money still lost in Oblivion...

[EdsWow1]

also with the same business-case, i got a mail from "Tibanne Co. Ltd" (MtGox), just some minutes before, which says this:

Dear (xxxxxx)

You are currently making use of a system which will be deprecated on Thu 11 Apr 2013 12:00:00 AM GMT:

Generation of USD and CAD redeemable codes will not be possible due to legal issues


Please note that after this date, using this system won't be possible anymore and will instead lead to an error.

Thank you for your attention.

System Staff
Tibanne Co. Ltd.

will this have some influence on bitinstant, too ?? are you going to finish your service ?? what will happen with the money, you already got ??

i just ask this, because i hoped, if your funds on bitstamp are empty, so maybe you can give back the money with some mtgox coupon. but this will not work anymore tomorrow. HUUUUU ??

[bobdude17]

Hi, I just spent $500 USD through a MoneyGram payment to ZipZap for order 7924de2b-a041-4d7e-ade5-884915d66293

I recieved an email saying that Coinapult had deposited 0.00 BTC in my account(I did the direct to email option)? Could use some clarification about this please, I am really worried that I just lost all my money. Thank you!

[EdsWow1]

puh.... i did find MANY threads in this forum about bitinstant ..... - but of course, as "newbie" i can only write here.

it seems many many many people have similar problems just now with bitinstant, and escecially transfer to bitstamp.

so as now, i see it could be possible that i lost my money.

but of course, i still hope, that ´cause of bitcoin-buiness is "exploding" in these days, of course some small businesses statted like a hobby, or with 1 or 2 employee, and when it comes that here is 10 times or 100 times more work then before, it would be hard to handle this. where to get 10 or 20 workers instant? and buy 10 or 20 more computers a.s.o. - and still nobody knows, if when all this is a bubble, all will disapear as fast as it came. so..... - we will see. i still have the hope, that bitinstant is *no scam*, cause the owner is here in this forum since 2 years with more then 2000 postings. but of course, it could become "too much" for him to handle. i hope so. it would be better to get the money in some days (or even weeks) than never.

but of course, could be the other way around, too .... and its lost, dont know.

also of course mtgox should not offer this "withdraw with bitinstant" on their webpage .... if its not working anymore. this is also part of trust (into mtgox), when it seems like they have some partnership or at least recommendation to bitinstant.

this kind of things just have to work, before the "huge guys" are willing to enter the boat.

and for me even 100 dollar is much.

[endlessdark]

puh.... i did find MANY threads in this forum about bitinstant ..... - but of course, as "newbie" i can only write here.

it seems many many many people have similar problems just now with bitinstant, and escecially transfer to bitstamp.

so as now, i see it could be possible that i lost my money.

but of course, i still hope, that ´cause of bitcoin-buiness is "exploding" in these days, of course some small businesses statted like a hobby, or with 1 or 2 employee, and when it comes that here is 10 times or 100 times more work then before, it would be hard to handle this. where to get 10 or 20 workers instant? and buy 10 or 20 more computers a.s.o. - and still nobody knows, if when all this is a bubble, all will disapear as fast as it came. so..... - we will see. i still have the hope, that bitinstant is *no scam*, cause the owner is here in this forum since 2 years with more then 2000 postings. but of course, it could become "too much" for him to handle. i hope so. it would be better to get the money in some days (or even weeks) than never.

but of course, could be the other way around, too .... and its lost, dont know.

also of course mtgox should not offer this "withdraw with bitinstant" on their webpage .... if its not working anymore. this is also part of trust (into mtgox), when it seems like they have some partnership or at least recommendation to bitinstant.

this kind of things just have to work, before the "huge guys" are willing to enter the boat.

and for me even 100 dollar is much.

I have lost more...

I don't know if you should blame Bitinstant or Bitstamp

[EdsWow1]

I don't know if you should blame Bitinstant or Bitstamp

Bitinstant of course.

Their notify mail after the transfer says:

Hey there,

This is to notify you that your order has been updated, please find the details below:


Thank you for your transfer to BitStamp


OrderID: (...)
EventID: (...)
DestAccount: (...)
QuoteID: (...)
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365582440.7
APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}}
FundsSent: $99.11 USD

So of course, looks like they dont have any funds on bitstamp anymore.

the same errormessage many other people got - you can find much of them in the forum, in other threads.

eg:
https://bitcointalk.org/index.php?topic=171473.0
https://bitcointalk.org/index.php?topic=170921.0


and further more, also mtgox is to blame somehow, cause look what they write about bitinstant on their support page:
from: https://support.mtgox.com/entries/20490576-Withdrawals-and-Deposits

BitInstant is a 3rd party service that enables Bitcoin traders to rapidly fund their Mt.Gox accounts using a variety of payment methods in an extremely rapid and secure manner.

and:

Instantly fund your MtGox account with cash through BitInstant.

Thanks to our US based partner BitInstant, you can now deposit cash through Bank of America, Chase, Wells Fargo and Citibank!

so..... this gives the feeling of a secure serious business-partner. but in fact, the blamings about bitinstant here in this forum are really extremely rising the last days.


i dont know what to believe, as it is the first time i did transfer money with them, and of course already got problems. not nice.

at least they should be online and say something. in a billion-dollar-world-wide-business you cannot just make a lunch-break and stop your business without saying anything (also they are on facebook, and also their almost no reactions).

[kapolani]

puh.... i did find MANY threads in this forum about bitinstant ..... - but of course, as "newbie" i can only write here.

it seems many many many people have similar problems just now with bitinstant, and escecially transfer to bitstamp.

so as now, i see it could be possible that i lost my money.

but of course, i still hope, that ´cause of bitcoin-buiness is "exploding" in these days, of course some small businesses statted like a hobby, or with 1 or 2 employee, and when it comes that here is 10 times or 100 times more work then before, it would be hard to handle this. where to get 10 or 20 workers instant? and buy 10 or 20 more computers a.s.o. - and still nobody knows, if when all this is a bubble, all will disapear as fast as it came. so..... - we will see. i still have the hope, that bitinstant is *no scam*, cause the owner is here in this forum since 2 years with more then 2000 postings. but of course, it could become "too much" for him to handle. i hope so. it would be better to get the money in some days (or even weeks) than never.

but of course, could be the other way around, too .... and its lost, dont know.

also of course mtgox should not offer this "withdraw with bitinstant" on their webpage .... if its not working anymore. this is also part of trust (into mtgox), when it seems like they have some partnership or at least recommendation to bitinstant.

this kind of things just have to work, before the "huge guys" are willing to enter the boat.

and for me even 100 dollar is much.

I have lost more...

I don't know if you should blame Bitinstant or Bitstamp

It seems bitinstant isn't a reliable service?

Still trying to get the hang of things.

[endlessdark]

I don't know if you should blame Bitinstant or Bitstamp

Bitinstant of course.

Their notify mail after the transfer says:

Hey there,

This is to notify you that your order has been updated, please find the details below:


Thank you for your transfer to BitStamp


OrderID: (...)
EventID: (...)
DestAccount: (...)
QuoteID: (...)
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365582440.7
APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}}
FundsSent: $99.11 USD

So of course, looks like they dont have any funds on bitstamp anymore.

the same errormessage many other people got - you can find much of them in the forum, in other threads.

eg:
https://bitcointalk.org/index.php?topic=171473.0
https://bitcointalk.org/index.php?topic=170921.0


and further more, also mtgox is to blame somehow, cause look what they write about bitinstant on their support page:
from: https://support.mtgox.com/entries/20490576-Withdrawals-and-Deposits

BitInstant is a 3rd party service that enables Bitcoin traders to rapidly fund their Mt.Gox accounts using a variety of payment methods in an extremely rapid and secure manner.

and:

Instantly fund your MtGox account with cash through BitInstant.

Thanks to our US based partner BitInstant, you can now deposit cash through Bank of America, Chase, Wells Fargo and Citibank!

so..... this gives the feeling of a secure serious business-partner. but in fact, the blamings about bitinstant here in this forum are really extremely rising the last days.


i dont know what to believe, as it is the first time i did transfer money with them, and of course already got problems. not nice.

at least they should be online and say something. in a billion-dollar-world-wide-business you cannot just make a lunch-break and stop your business without saying anything (also they are on facebook, and also their almost no reactions).

Ok........ then I'm f*cked

[EdsWow1]

Ok........ then I'm f*cked

how long you already wait for your money ??


i still hope, that they only have too much work now, and organisation-problems with the huge explotion of the market. cause anyway, they are long time in bitcoin-business.... and also did read about many times, where finally people got their money. so we will see.

but of course, its not "instant" at all - at least now.

[endlessdark]

Ok........ then I'm f*cked

how long you already wait for your money ??


i still hope, that they only have too much work now, and organisation-problems with the huge explotion of the market. cause anyway, they are long time in bitcoin-business.... and also did read about many times, where finally people got their money. so we will see.

but of course, its not "instant" at all - at least now.

For me it has been 3 hours, all my btc value frozen and price rising up. If I get my money in several days bitcoin price can be mutiplied.

[jwest411]

Progress! I have received my money... although it is at old prices. Can I open a new ticket to get the price i was expecting to pay?

[EdsWow1]

some fresh news about bitinstant, an interview with the owner:

http://nymag.com/daily/intelligencer/2013/04/inside-the-bitcoin-bubble-bitinstants-ceo.html

[kevcoins]

Can someone help me ... do I need bitinstant before opening up an account with mt.gox?

[kapolani]

Can someone help me ... do I need bitinstant before opening up an account with mt.gox?

If you're planning on buying/selling through MtGox  you're going to need some kind of way to get funds into it.

I believe there are several that you can use, but as of yet haven't used any of the options.

I am waiting for my Dwolla account to get some funds transferred then going from there.

I think the approach I'm going to take is to purchase privately from some trusted source on here.

Building trust is my next step.

[cassiolandim]

I still have no response about my money, or got into any list of support and any acknowledgement response from my PMs =(
My order is stuck for 6 days...

Quote ID   72f1070e-221b-4300-a100-014c21475075
Event ID   0ecf38cf-baeb-4962-8004-b83a3cd2481c

[endlessdark]

I'm posting my orded ID too:
fa26d68d-d4e1-46d1-a045-e6fa94d54ec0

[EdsWow1]

Can someone help me ... do I need bitinstant before opening up an account with mt.gox?

nop. you can just open an account, and for example sell bitcoins.

if you wanna buy bitcoins, you have first pay money on your mt.gox account. for that are many possibilities (even bank transfer) to get your money on mt.gox.

with bitinstant it would be the "fast" way. but in the moment it does not seem to be "fast".

[bccdn]

My mt gox USD order to bitinstant went wrong too with the error APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}} I Did transfer when btc was at 212. its now at like 240. I lost money instead of made money. bitinstant you should honor your "instant" transfer guarantee and make up the btc I am going to buy at around the price was at the time I transferred.
not happy, please resolve.

order id: da71a752-1a5f-4659-bdaf-7239cad1fd91
EventID: 260d6e80-1c23-4bfd-b818-5422e3dfe925


thanks

[subrewulf]

Dear support,
I'm seeking help here. I made my first transaction via Bitinstant which ended up with error :

Even though my money on MtGox has already disappered.

Your order status

Order failed - please contact support@bitinstant.com
Order receipt

Order ID   a355fd03-a4f5-49ff-a670-d0a2c14b58af
Quote ID   88998d55-7542-475c-bc1b-c6c95b4cb69f
Event ID   5c5f0fe4-1d74-4057-9878-c2c445d90125
Fees (inclusive)   0.89%%
Amount you paid   $124.1506 USD
Amount you will receive   $123.04565966 USD
Delivery Deadline   Thu Apr 11 11:31:07 2013
Destination exchange   BitStamp
Destination account   14418
Order event log

Timestamp   Event ID   Event type
Wed Apr 10 11:30:33 2013   3cbef7ca-22ce-43ed-9499-c7de7dcee4e2   Quote for new transaction
Wed Apr 10 11:31:07 2013   5c5f0fe4-1d74-4057-9878-c2c445d90125   New Order
Wed Apr 10 11:32:21 2013   2a067c8e-2c75-48d5-9dea-160e94b9ab04   Gox coupon deposit failed

Thanks for your help

[ASICPool]

Day 4
No bitcoins. I have faith in bitinstant, but I'm not sure if I would order with them again