Official Newbie BitInstant Support Thread (Active Customer Support)

[Nonya Business]

Anyone that used zipzap and gave me their zipzap #s...

I am about to resend your orders thru manually.  I find this can resolve the issue in some cases.  However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain.  I will post a list of people that have been pushed thru manually in a moment.

Zipzap:
Amount to Pay: $503.95
Account Number: 129510301

Amount to Pay: $503.95
Account Number: 872511969

Bitcoin Address: 18gzHtYuc3KNss2zLCREHs9ZgcEyNKuk3X

Nothing for me yet

Still waiting but....
I Thank You for your hard work and prompt resolution.

[noname6520]

It is clear that bitinstant is shorting everyone's orders. I dont think they have paid back anyone that was shorted in the thread. Has anyone been shorted and then had their "second issue" resolved where they got the rest of their bitcoins according to the order price?

URSAY? update? I know, I know bit things coming on friday etc. etc. like I really care...

[noname6520]

Can someone help me ... do I need bitinstant before opening up an account with mt.gox?

no you dont.  In fact once you open you account at mtgox you should stay away from bitinstant at all costs. This thread is full of people who have had their money disappear on in the bitinstant black hole to one degree or another

[endlessdark]

Since my money is frozen out of the BTC market, I don't wanna look at the price until I get my money back....... wait....... I can't........ resist....... What? 260?

[Statesman]

Hey URSAY,

Just wanted to remind you that I am on the 4/8 list (I believe it was 4/8) for the remainder of my BTC from my original order.

Here's my details again:

By my calculations, the deposit was short by .16 BTC.

Quote ID: c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID: 7141f172-8250-41f2-97de-3d58d59f4712

I appreciate all your hard work.

[3sd]

I made a deposite into my mtgox account threw money gram 2 days ago and still havent seen my money i gave it so long because last time it happened i got the money in 24 hrs but this time its been over 48 WTF do i do

This is part of the email

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: ad810bdd-8b8b-4a5a-b2c1-5ebd0665974c
EventID: 3345ec28-04a5-4ba1-8695-ea6e6729756f

HELP!!!!!!

[gordon154]

I finally received my bitcoins, or so I thought.
I did not receive them at the rate at which I purchased them at the time, AND I didn't get all of them.
I can't believe Bitinstant still expects me to pay for the 'service' which they provided.

d0d8ea70-dffb-44c1-bed6-b3c4596bebcf is my quote ID

Would you like me to open a support ticket?

Please explain what you received and what you expected.  Thanks! 

Yes, I would like to open another ticket
During the time of my quote, bitcoins were ~$160. I received ~1.8 btc

[noname6520]

yeah I guess I should remind you of my situation URSAY. I deposited on 3/29. received on 4/6 I believe and got on the 4/7 support list for 4 btc that I was shorted.

thanks,
noname

[Bunks]

Does Bitinstant honor these transactions at the price of BTC when the attempted transaction was made?

If not, I am in Nyc too, don't make me come down there. 

[methangel]

My BitInstant to Email transaction failed "fraud" checks with MtGox for some reason.  Please let me know what to do in order to resolve this please.  I know you are bogged down, and I greatly appreciate any help you can provide.

Thanks!

[srfulmer]

I placed an order 3 days ago Dwolla -> MtGox and haven't seen anything yet.
Order ID: 0a3d8f59-e12b-432e-9ccd-8e3f0a9bc865

[hojo]

Was my issue resolved.....yes. Did i lose money due to the wait yes. My transfer was going to Bitstamp and by the time i got my funds to buy the coins the value shot up as it is still doing. Will I ever use their service again - doubtful. I have yet to see a valid explanation and apology to all of us formerly loyal customers. I am watching this thread even though my issue was resolved days ago and they are still robbing people today. They must be low on money or seriously incompetent and i think it is the first of the two. Since they know there are problems it is fraudulent for them to keep taking your money knowing you will either be burned or wait a month. So sad. Good luck to all you other victims out there.

[jasonkolb]

Supposedly, I am on the "4/8 list", although I have seen zero value from that status as of now.


Bitcoin was at $140.50 when I placed this order, I am losing money every minute. Get this taken care of!

OrderID: 218137be-c042-41b9-9a63-c7dd6d8c5b24
EventID: d50965af-7658-4443-a554-92dcbdebf509
DestAccount: 80684
QuoteID: 37669d47-980c-4f2e-a186-96c38b3c415b
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365301095.17
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $1332.936 USD

http://media.tumblr.com/e831aaf732926df8fcf1570a9bc08714/tumblr_inline_ml1j7eA0BK1qz4rgp.jpg

[kapolani]

Def not using Bitinstant now!

Will make sure to pass on the sentiment.

[tionil]

im having a similar issue.. my order went through and i recieved the confirmation email from ZipZap..

but no funds in my blockchain account until now..

URSAY, sent my info to you via PM.

[URSAY]

Good morning everyone.

I still have quite a few individual responses from level 2 support for users.  However, with the volume increasing everyday and with multiple users posting multiple times on the same issue it is becoming more and more difficult for me to manage.

Rather then integrating myself into the current BitInstant support software solution they are upgrading the whole system altogether.  They had planned to get me integrated into this new software support system within the next few days.  I'm not sure I can wait that long.

When I make it into the office shortly I am going to do my best to convince them that I NEED this new software management NOW.

Again...thanks for your patience and understanding.  I would like to get some of the older transactions resolved ASAP.  Bear with me while I try to make some major changes as fast as possible.

Thanks!  

[duquevalentino]

Hi,

I´m on 4/9 list. What´s my status?

[v1le]

i've placed several orders in the past week, mostly $20 transactions. about half of them failed to send to my mtgox account. could you please try to get them through asap? i'd really appreciate it! bitinstant is great when it works. but anyways, heres all the QuoteID's of the failed transactions:

10ed595e-c72a-45d1-91a8-850a4ef8f20e
d286c912-d1cd-47b0-9853-51a3541c67da
047e51a8-62c8-49de-b610-669161409051
6788b1d5-6925-4e06-bc29-f6bd303ba7b1
90e3376f-e1d9-44a5-a333-320347b7cf4c
0b5d49f0-2551-4343-b78c-3ed3f24c2b4f
eb49346d-0702-4dd4-876a-32ff7863d8dd
2660b9c9-8dea-46ec-90d1-f73ff2bcde4a
b78bb143-11bb-4257-abc4-aa274d05093a
c5de3b62-d94f-4be8-b722-2ab2f12802fc
872b9210-0e36-464e-b6ba-6dfc8c6005c0
ec175c01-0cbb-4c27-9476-c49442c55a2f
592c760e-c982-4be2-b45f-f470675efbc3
1abde77f-d8d0-421a-ab66-a3e03c81f572
e1df7cfd-6de1-4649-b0cb-9dbe0472c10a

sorry for the long list, but please see what you can do! thanks

[URSAY]

Good morning everyone.

I still have quite a few individual responses from level 2 support for users.  However, with the volume increasing everyday and with multiple users posting multiple times on the same issue it is becoming more and more difficult for me to manage.

Rather then integrating myself into the current BitInstant support software solution they are upgrading the whole system altogether.  They had planned to get me integrated into this new software support system within the next few days.  I'm not sure I can wait that long.

When I make it into the office shortly I am going to do my best to convince them that I NEED this new software management NOW.

Again...thanks for your patience and understanding.  I would like to get some of the older transactions resolved ASAP.  Bear with me while I try to make some major changes as fast as possible.

Thanks!  

Please take a look at mine

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: ad810bdd-8b8b-4a5a-b2c1-5ebd0665974c
EventID: 3345ec28-04a5-4ba1-8695-ea6e6729756f
DestAccount: 321055
QuoteID: eec7bc69-a835-464a-a32d-7f52eb70f1d2
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365448768.8
APIResponse: MTGOX-USD-GWR2K-8WRM4-B7CL4-5BCAF
FundsSent: $398.4415 USD


But i never recieved the funds into mtgox
please i need the money on there tonight

You just posted your coupon publicly.  I would suggest you try and redeem it before another user does.  Otherwise we will have to go thru the process of reversing your coupon and issuing a new coupon.  MTGOX-USD-GWR2K-8WRM4-B7CL4-5BCAF

[Fetch]

There are a couple of things that seem to slow my speed down from +-300 Mhash/s to only 300 Khash/s.
The decrease is usually when i get the messages:

 "long poll: new block...."
and

ADL_Adapter_ID_Get failed, cutoff temperature disabled for 0:0:Pitcairn

I don't know why my speed drops after a new block has been found but it does, and when I stop/start for a sec it will be back to normal.
I don't even begin to grasp what the whole ADL Adapter thingy might mean. Can it be my PSU isn't sufficient anough?