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[KrakenTrader]

Insufficient Margin - order cancelled !


Hi @Dargo,


Today  at 12:25:30 CET 14.12.2015, At the moment when someone did a market sell of ca. 300 or more coins
price went down in a matter of seconds from 406-->397.19

https://i.imgur.com/1sOfeNr.png


https://i.imgur.com/O3F4gUU.png

As you can see, a few minutes earlier, at 12:14:22 CET, I had successfully opened a small margin LONG order (5x lev  11BTC-long). Surprisingly, this order was cancelled by the system at the very moment [12:25:36] when it should have been executed.
Reason: Insufficient Margin


Why is that?
-I had sufficient coins available.
-Usable margin balance must have been sufficiente, because I had no other position open at this time.

Thanks for taking the time to explain.

[1714501234]

1714501234

[1714501234]

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[1714501234]

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[Dargo]

Insufficient Margin - order cancelled !


Hi @Dargo,


Today  at 12:25:30 CET 14.12.2015, At the moment when someone did a market sell of ca. 300 or more coins
price went down in a matter of seconds from 406-->397.19

As you can see, a few minutes earlier, at 12:14:22 CET, I had successfully opened a small margin LONG order (5x lev  11BTC-long). Surprisingly, this order was cancelled by the system at the very moment [12:25:36] when it should have been executed.
Reason: Insufficient Margin


Why is that?
-I had sufficient coins available.
-Usable margin balance must have been sufficiente, because I had no other position open at this time.

Thanks for taking the time to explain.

Hi KrakenTrader - please make a support request if you haven't already and work with support on this. We'll have to look at your account. Thanks.

[kitano]

Hi Dargo, may you explain me how to make a short margin order using only EUR?
I read the Faqs but i did not understand how to do.
Thanks in advance.

[Dargo]

Hi Dargo, may you explain me how to make a short margin order using only EUR?
I read the Faqs but i did not understand how to do.
Thanks in advance.

Hi Kitano - Sorry it took me a while to get back to you. I don't think the process of creating a margin order and opening a position is any different when shorting on a EUR balance - the EUR balance will be used as "collateral" against the position just the same as it would for BTC. Did you try creating a margin order and run into a problem?

[kitano]

Hi Dargo, may you explain me how to make a short margin order using only EUR?
I read the Faqs but i did not understand how to do.
Thanks in advance.

Hi Kitano - Sorry it took me a while to get back to you. I don't think the process of creating a margin order and opening a position is any different when shorting on a EUR balance - the EUR balance will be used as "collateral" against the position just the same as it would for BTC. Did you try creating a margin order and run into a problem?

Hi again. I did not run into a problem. I don't understand how to create a margin order using Euro.

[Dargo]

Hi Dargo, may you explain me how to make a short margin order using only EUR?
I read the Faqs but i did not understand how to do.
Thanks in advance.

Hi Kitano - Sorry it took me a while to get back to you. I don't think the process of creating a margin order and opening a position is any different when shorting on a EUR balance - the EUR balance will be used as "collateral" against the position just the same as it would for BTC. Did you try creating a margin order and run into a problem?

Hi again. I did not run into a problem. I don't understand how to create a margin order using Euro.

When you margin trade you are only "using" your currency balances as a kind of "collateral." So creating a margin order using EUR is the same as it is for creating a margin order using XBT. To margin trade you first select a level of leverage for your order (selecting a level of leverage is what makes the order a margin order instead of an ordinary order). If you want to create an order to short XBT/EUR, then you make it a sell order and specify the other parameters of the order (market order, limit order etc). If the order fills, you will have an open short position that must be closed with a leveraged buy order in the same volume amount. Again, this process is the same regardless of whether you have only EUR or only XBT balance in your account, because you aren't using your account balance directly to execute the orders. The execution of the orders is done with funds you are effectively borrowing against the value of certain currency balances on your account. Let me know if this doesn't answer your question fully.

[kitano]

Thanks for your reply, Dargo.
Everything is clear now.

[bernard75]

How long does the verification process with ID confirmation usually take?
Is it slower on weekends?

[Dargo]

How long does the verification process with ID confirmation usually take?
Is it slower on weekends?

I think it's usually 1-2 days though it could take longer over the weekend. If it seems slow you can always send us a support request and we'll try to expedite it.

[bernard75]

The account in question was still not verified.
Could you ask if something is missing?
70686

[Dargo]

The account in question was still not verified.
Could you ask if something is missing?
70686

The account is verified now - sorry for the delay!

[bernard75]

No problem, thx man.

[gotmilk_]

There was some ddos again yesterday... 

[KarmaShark]

Dargo,


Friendly heads-up I have sent you a PM regarding Emercoin and Kraken working together in the near future via a partnership. Talk soon.

[ammi84]

hi there,

i have a question

i got a new, second bank-account for fundings/withdrawals now.

both are added to my account in the withdraw-options.

are there any problems with €-funding von both bank-accounts?
the name is the same - only it can be a difference with "ue" and "ü" in my last name.

one account is used for some fundings and one is brand new i want to use in the future.

thank you

##support answered already

Hi,

Thanks for the question.

As long as both bank accounts are actually in your name, there should be no issues whatsoever with funding to/from them.

If, however, your deposits/withdrawals do get held due to a spelling difference, please, let us know - and we'll white-list your account to avoid any delays with future transfers.

Regards,

Alexander
Kraken Client Engagement

all problems should be solved now

perfect kraken support. thank you

[Kn_os]

Error 502 Bad gateway

[Dargo]

Error 502 Bad gateway

Yes, we are working to restore the connection. I'll provide an update when I have more information.

[karusloom]

Error 502 Bad gateway

Yes, we are working to restore the connection. I'll provide an update when I have more information.

Wouldn't hurt to tweet or reddit about having an issue. Ppl without any info might get nervous, especially now that we had another bankruptcy news from out of nowhere.

[Serpens66]

Kraken is up again, but I'm not able to login.
Tried it 3 times now, but every time "invalid login".

[kitano]

Kraken is up again, but I'm not able to login.
Tried it 3 times now, but every time "invalid login".

I logged in one minute ago.