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[Micio]

They answered my ticket and they are working on the problem. This is a good news, I'll update the status here when they update me.

They gave me back my 10 bitcoin and fixed the bug, thank you for support

[1714471676]

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[1714471676]

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[1714471676]

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[plastiquero]

Good day.
A few days ago, I made two transfers to be credited to my account.
Also send you the payment confirmation that gave me the Bank
I do not see how even deposited or the first one, I wonder if there is a problem with my account or transfers.
Thank y

[Dargo]

Good day.
A few days ago, I made two transfers to be credited to my account.
Also send you the payment confirmation that gave me the Bank
I do not see how even deposited or the first one, I wonder if there is a problem with my account or transfers.
Thank y

Hi - please contact support about this issue if you haven't already.

https://support.kraken.com/hc/requests/new

[plastiquero]

I did and have not answered me yet, but I'll wait.
Thanks
Your support has always been very good

[estrada]

This is my first time using kraken, and make a EUR wire deposit
Yesterday I have send my first deposit, let's see how long my deposit can show up on my account

5 day's and my wire still not show up on my account

[oliver12]

if I place in advanced mode a buy order, plus a conditional sell order.
the conditional sell order is placed in the same second, when i bought my buy order?

then it is possible eventually that I have to pay a Taker fee?


logically speaking, should i ever pay a Maker fee, or?

[Dargo]

Dargo could you tell Emerson to reply to my case ? I've sent all requested documents since Monday no any reply yet.
Please released my Bitcoins its almost 7 weeks not you blocked my account from trading and withdrawal. request (number 64315)

We replied to your ticket.

[Dargo]

This is my first time using kraken, and make a EUR wire deposit
Yesterday I have send my first deposit, let's see how long my deposit can show up on my account

5 day's and my wire still not show up on my account

Please submit a support request if you haven't done so already.

https://support.kraken.com/hc/requests/new

If you have already submitted a support request and haven't heard back from us, you can PM me with the ticket number and I'll see if we can expedite it for you.

[Dargo]

if I place in advanced mode a buy order, plus a conditional sell order.
the conditional sell order is placed in the same second, when i bought my buy order?

then it is possible eventually that I have to pay a Taker fee?


logically speaking, should i ever pay a Maker fee, or?

Either of the orders could be maker or taker when filled depending on the situation. The maker fee applies only to limit orders that are placed on the order book without being immediately matched against an order previously on the order book. Any limit or market order that gets immediately matched against orders previously on the order book will get the taker fee. Advanced orders do not go on the order book - instead they trigger market or limit orders that will go on the book or be matched immediately against orders already on the book when the advanced order triggers. The only exception to this is the Stop Limit order, which places a limit order on the book when the Stop Limit order is placed. This limit order will be taker if it is filled immediately against orders already on the book, or maker if it placed on the book without being filled immediately.

Let me know if that doesn't fully answer your question and I'll say more.

[estrada]

This is my first time using kraken, and make a EUR wire deposit
Yesterday I have send my first deposit, let's see how long my deposit can show up on my account

5 day's and my wire still not show up on my account

Please submit a support request if you haven't done so already.

https://support.kraken.com/hc/requests/new

If you have already submitted a support request and haven't heard back from us, you can PM me with the ticket number and I'll see if we can expedite it for you.

Yes i have 69097

[plastiquero]

Good day.
A few days ago, I made two transfers to be credited to my account.
Also send you the payment confirmation that gave me the Bank
I do not see how even deposited or the first one, I wonder if there is a problem with my account or transfers.
Thank y

Hi - please contact support about this issue if you haven't already.

https://support.kraken.com/hc/requests/new

I contacted their support and they said this:

"Robert (Kraken Support)
Dec 4, 10:06 am

Hi Ignacio,

Thanks for the response! I understand that you 'd like to see Credited These deposits ASAP. Unfortunately, it's not uncommon That PayCash take a look of the KYC documents (ID and proof of residence) That Were Submitted by first-time customers. They just thus far do not need you to Provide any additional documents, but we will let you know if anything else is needed.

Even though we are partners, PayCash is a separate entity and urges them while we can to get this resolved at Their earliest convenience, we can not credit your deposits without Their consent.

Best regards,

Robert
Kraken Client Engagement "


At first accept this answer, but the more I think, less logic see him.
If Kraken check my documents, I approved and told me I could deposit ,, as is another company that will say Kraken approved what is right or wrong?
I think, for example, as if I buy something on Ebay and after that payment to the seller, Ebay asked to review my documents to see whether to accept the sale.
I can think of many more examples, but I'm content to say that in my opinion PayCash, can only approve or disapprove my deposit, but no documents that have already been reviewed and approved by Kraken
 since I did not have any business with PayCash
If PayCash not want my photo ID, they can now Kraken left without authority?
The deposit already passed the eight days.
 Can you  talk with PayCash to know which state is the deposits?
Thanks

[Dargo]

Good day.
A few days ago, I made two transfers to be credited to my account.
Also send you the payment confirmation that gave me the Bank
I do not see how even deposited or the first one, I wonder if there is a problem with my account or transfers.
Thank y

Hi - please contact support about this issue if you haven't already.

https://support.kraken.com/hc/requests/new

I contacted their support and they said this:

"Robert (Kraken Support)
Dec 4, 10:06 am

Hi Ignacio,

Thanks for the response! I understand that you 'd like to see Credited These deposits ASAP. Unfortunately, it's not uncommon That PayCash take a look of the KYC documents (ID and proof of residence) That Were Submitted by first-time customers. They just thus far do not need you to Provide any additional documents, but we will let you know if anything else is needed.

Even though we are partners, PayCash is a separate entity and urges them while we can to get this resolved at Their earliest convenience, we can not credit your deposits without Their consent.

Best regards,

Robert
Kraken Client Engagement "


At first accept this answer, but the more I think, less logic see him.
If Kraken check my documents, I approved and told me I could deposit ,, as is another company that will say Kraken approved what is right or wrong?
I think, for example, as if I buy something on Ebay and after that payment to the seller, Ebay asked to review my documents to see whether to accept the sale.
I can think of many more examples, but I'm content to say that in my opinion PayCash, can only approve or disapprove my deposit, but no documents that have already been reviewed and approved by Kraken
 since I did not have any business with PayCash
If PayCash not want my photo ID, they can now Kraken left without authority?
The deposit already passed the eight days.
 Can you  talk with PayCash to know which state is the deposits?
Thanks

Please work on this with our support team through your ticket - they are in the best position to give you updates from PayCash. We're sorry for the inconvenience, but any of our payment providers can request to review verification documentation or even request additional verification documents on a case by case basis. With our other payment providers this is pretty rare, but it's been more common with PayCash - we're aware of this and working on options to provide a smoother funding experience.

[Dargo]

Dargo, I'm tired of this Bullshit , tell Emerson I want my Bitcoins and let them closed the Account I'm not longer interested on Kraken.  
I had over 6.5 BTC held for over 7 weeks tell them to give me my Bitcoins and closed the account simple as that, only if you're trying to Rob me.

As we explained in the ticket, the account is under investigation and we cannot release the account funds during the investigation. The investigation may continue for some time, so your patience is appreciated, and swear words, red text, etc. aren't going to make the investigation go faster.

[kitano]

Ukuhudu, why is your account under investigation?

[Ukuhudu]

Ukuhudu, why is your account under investigation?

Kitano you can help me ask them the reason. 

[Morecoin Freeman]

Ukuhudu, why is your account under investigation?

I also like to know this. Maybe Dargo could give some information without giving away personal details.

I want to know because I am also trading on your platform. Could something similar happen to me? And how to prevent my account for getting into such investigations?

Great job on your webcare by the way Kraken. I have a lot of faith in you guys because you reply to everyone. I am a happy customer so far.

[Dargo]

Ukuhudu, why is your account under investigation?

I also like to know this. Maybe Dargo could give some information without giving away personal details.

I want to know because I am also trading on your platform. Could something similar happen to me? And how to prevent my account for getting into such investigations?

Great job on your webcare by the way Kraken. I have a lot of faith in you guys because you reply to everyone. I am a happy customer so far.

I can't give any details about the investigation, but we don't do such a thing unless we see unusual activity associated with an account that gives us very good reason to investigate.

[Ukuhudu]

Dargo, I'm tired of this Bullshit , tell Emerson I want my Bitcoins and let them closed the Account I'm not longer interested on Kraken.  
I had over 6.5 BTC held for over 7 weeks tell them to give me my Bitcoins and closed the account simple as that, only if you're trying to Rob me.

As we explained in the ticket, the account is under investigation and we cannot release the account funds during the investigation. The investigation may continue for some time, so your patience is appreciated, and swear words, red text, etc. aren't going to make the investigation go faster.

The issue Have been resolve thanks to Jesse Powell and you guys for the help and support,

[Ukuhudu]

Ukuhudu, why is your account under investigation?

I also like to know this. Maybe Dargo could give some information without giving away personal details.

I want to know because I am also trading on your platform. Could something similar happen to me? And how to prevent my account for getting into such investigations?

Great job on your webcare by the way Kraken. I have a lot of faith in you guys because you reply to everyone. I am a happy customer so far.

I can't give any details about the investigation, but we don't do such a thing unless we see unusual activity associated with an account that gives us very good reason to investigate.

The issue Have been resolve thanks to Jesse Powell and you guys for the help and support,

[Ukuhudu]

Ukuhudu, why is your account under investigation?

I also like to know this. Maybe Dargo could give some information without giving away personal details.

I want to know because I am also trading on your platform. Could something similar happen to me? And how to prevent my account for getting into such investigations?

Great job on your webcare by the way Kraken. I have a lot of faith in you guys because you reply to everyone. I am a happy customer so far.

I can't give any details about the investigation, but we don't do such a thing unless we see unusual activity associated with an account that gives us very good reason to investigate.

The issue Have been resolve thanks to Jesse Powell and you guys for the help and support,

Thank you Dargo too