[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Serpens66]

The connection problems via API started ~ 10 hours ago, so I decided to stop my bot at kraken.
Now I see the problem is not solved but worse (also website shows the cloudflare issue from time to time)

[1714489681]

1714489681

[will7am]

This is getting beyond a joke now, it's not like this is an isolated problem either, which I can forgive..  In the past 2 months I've had problems accessing Kraken at least 5 times.  I've had enough, I'll be conducting my business elsewhere in the future.

[LouisVuitton]

I agree with you all, this is really getting frustrating. Every other day there is a new problem, in all honesty this is very unprofessional to see from a "professional" exchange platform.

I've been a long time supporter of Kraken, however now there's been at least 1 or 2 problems EVERY week where there's been a downtime longer than 30 minutes. It's just ridiculous.

A multi-million dollar company like Kraken should have excellent protected servers and have good protection and backup routes when things happen. It looks like they do not, very frustrating to see that I can't go on about my normal Kraken day without an interruption.

[Anon-Post-To]

What is telling and really quite surprising is this:

@krakenfx let's get the facts straight. Credit card provided for payment expired. After 3 warnings you were downgraded to a free account.

Checking Cloudflare's plans and based on the above, they are using the second most basic plan available.

https://www.cloudflare.com/plans/

$20/month with basic DDoS protection.  Whereas the proper Pro and Business Plans, which would have allowed invoice billing (thus 'credit card expired' wouldn't have been an issue), utilize much more layered protection plans as well as up time guarantees.

Why in the world would they cheap out of their bread and butter, the service to keep the operation running full time.

[Serpens66]

What is telling and really quite surprising is this:

@krakenfx let's get the facts straight. Credit card provided for payment expired. After 3 warnings you were downgraded to a free account.

Checking Cloudflare's plans and based on the above, they are using the second most basic plan available.

I thought they are using business plan: https://mobile.twitter.com/eastdakota/status/692143735157710849

[Anon-Post-To]

What is telling and really quite surprising is this:

@krakenfx let's get the facts straight. Credit card provided for payment expired. After 3 warnings you were downgraded to a free account.

Checking Cloudflare's plans and based on the above, they are using the second most basic plan available.

I thought they are using business plan: https://mobile.twitter.com/eastdakota/status/692143735157710849

Yes you are correct. I got my notes mixed up. It is the Enterprise that is invoice only:

https://www.cloudflare.com/enterprise/

Invoice-based billing

Pro and Business plans are billed using credit cards. Enterprise customers will receive a monthly invoice

I originally looked into this when the credit card wasn't paid. I think the point though remains the same; for  a 'bank' why are they not using the very best service, protection and up time guarantee. It is not like this is the first time this has happened. Off-hand I can think of 3 critical periods when the markets have been most active. This might be the 4th time now?

In particular Enterprises' '2500% uptime guarantee' whatever that means. Maybe Cloudflare will reimburse Kraken customer's who lose profits on trading owing to the site being down?

[Vaagar]

How long does it takes? Need to withdraw some Euro´s -.-

[Dargo]

Hi all - apologies for the site/API connectivity issues. The current status is that we are working to fix, but don't have an ETA at this time. The best way to get updates on this kind of issue is to follow us on twitter:

https://twitter.com/krakenfx

We understand that the instability in recent weeks is unacceptable and it's our top priority to address it.

[SebastianJu]

Really... kraken wants to play the big guy, buying up the competition but they fail with the most basic things which are the very basis of their company. Do they live in the clouds, not getting near their fundament anymore?

I only can imagine that they never thought about that buying up competition might bring a heavy serverload and that they would need to compensate with more servers.

And in the meantime my coins are stuck and i can't do anything. Great.

If you don't come with a convinceable solution then i will think twice risking to use you again.

[Morecoin Freeman]

So a period of free trading for everyone once things work smoothly?

[Dargo]

Here's what happened with the recent site/API issues: There was a technical problem with our funding partner Vogogo. It should have only affected our interface with this funding partner, but unfortunately it affected other systems as well. We've made the necessary adjustment so other systems are no longer affected, but funding through Vogogo will be offline until the technical problems are fixed on their end. Edit: Vogogo is our CAD funding partner, so CAD funding is offline for now and we don't have an ETA for when it will be back online. Funding in all other currencies is operating smoothly.

[unholycactus]

Here's what happened with the recent site/API issues: There was a technical problem with our funding partner Vogogo. It should have only affected our interface with this funding partner, but unfortunately it affected other systems as well. We've made the necessary adjustment so other systems are no longer affected, but funding through Vogogo will be offline until the technical problems are fixed on their end. Edit: Vogogo is our CAD funding partner, so CAD funding is offline for now and we don't have an ETA for when it will be back online. Funding in all other currencies is operating smoothly.

Thanks for the update, had trouble understanding why the funding service was offline.
On a separate note, it's unfortunate that it's happening while fees are lowered.

[sadprince]

Dear support,

please take a look at request number 74217.

There is no answer during 3 days. (Your request (number 74217) is currently marked as "Pending".)

Thank you!

[Yunus]

Dear support,

please take a look at request number 74217.

There is no answer during 3 days. (Your request (number 74217) is currently marked as "Pending".)

Thank you!

Hi sadprince, sorry about this, we will have an agent get back to you soon - thanks for your patience!

[Atdhe]

Geez,
I tried to withdraw quite a lot of BTC, it says Permission denied.

Were BTC payouts also affected? Wtf is that?

Nobody is responding tickets.

77012 ticket.

[Yunus]

Geez,
I tried to withdraw quite a lot of BTC, it says Permission denied.

Were BTC payouts also affected? Wtf is that?

Nobody is responding tickets.

77012 ticket.

It could be an issue with your 2FA settings for funding - have you checked them? I will get an agent to reply to #77012

[Atdhe]

Yes, I just realised it now. There must be some glitch. Was resolved with disabling 2FA for funding. Still it is weird.

[vleroybrown]

Setup a SynapsePay account but cannot deposit USD into Kraken due to Insufficient Documentation with no other directions.  This doesn't seem like ACH linkage between US banking accounts. 

[Dargo]

Setup a SynapsePay account but cannot deposit USD into Kraken due to Insufficient Documentation with no other directions.  This doesn't seem like ACH linkage between US banking accounts.  

You're right, it's not an ACH linkage. It's a wire deposit. First you have to activate your Synapse account with Kraken (Go to Funding > Deposit > USD > SynapsePay in your Kraken account and follow the instructions). After the account is activated (this can take up to 3 working days I believe), you then go again to Funding > Deposit > USD > SynapsePay in your Kraken account. There you choose an account (one of the bank accounts you've set up with Kraken to use for SynapsePay) and the amount you want to deposit. Then you click "Review Deposit" and "Confirm Deposit." You will then be taken to a screen that shows you the wire details you need to use to send the wire. The details include a reference number that you must include in the wire. Also, you must send the amount that you indicated. If you tell us in the form that you are going to send $5,000 but then send us a wire for $4,500 this will definitely delay things.

I hope this helps clear things up. If not, contact us through support or feel free to DM me with questions. I agree that the documentation is insufficient, so I'll look at getting some better documentation up in our support center.

[Wei H]

Finally I added Karken to my favourite. Also I would like it to be translated to Chinese and I'm available to do this if you're interested in it.

Check my service thread also: https://bitcointalk.org/index.php?topic=1005465