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[ledmaniak]

Kraken,

I think you have some serious issues with namecoin deposits. It happens a lot that these deposits take a very long time to arrive.
Please check, transaction ID: 20cd2db1a41966847f03d5b0fb2c7d1a9f2b9ca09ff1d65ba7fa10b0bc95fa53

[raskul]

Kraken,

I think you have some serious issues with namecoin deposits. It happens a lot that these deposits take a very long time to arrive.
Please check, transaction ID: 20cd2db1a41966847f03d5b0fb2c7d1a9f2b9ca09ff1d65ba7fa10b0bc95fa53

i've always had long waits depositing NMC, i very much doubt Kraken are able to control the NMC network to speed it up

[ledmaniak]

Transferring NMC to other exchanges usually takes ~1 hour. This transaction is already ongoing for ~4hours.

[btsake]

@Dargo. I have a question regarding deposits that are on hold.

I made 3 separate Euro deposits on 2 different dates but they were all processed by the Kraken system on the same day (last friday, just before the weekend). Because of that, I probably exceeded my daily deposit limit and one of the deposits went 'on hold'. My daily deposit limit has been $20.000 again since Saturday but the deposit it still on hold. I would assume that as soon as there is 'room' in the account to credit the deposit, that this would automatically take place, but that doesn't seem to be the case. if this doesn't happen automatically, it would be very inconvenient for you and me (or any other customer) if it needs to create a ticket to release funds that are on hold.

The FAQ only tells me that I could apply for a higher tier, but I already have the highest private tier.

Can you (or anyone else) tell if there is a system for releasing funds that are on hold? I create a ticket about this by the way and the ticket number is 22592.

[Dargo]

@Dargo. I have a question regarding deposits that are on hold.

I made 3 separate Euro deposits on 2 different dates but they were all processed by the Kraken system on the same day (last friday, just before the weekend). Because of that, I probably exceeded my daily deposit limit and one of the deposits went 'on hold'. My daily deposit limit has been $20.000 again since Saturday but the deposit it still on hold. I would assume that as soon as there is 'room' in the account to credit the deposit, that this would automatically take place, but that doesn't seem to be the case. if this doesn't happen automatically, it would be very inconvenient for you and me (or any other customer) if it needs to create a ticket to release funds that are on hold.

The FAQ only tells me that I could apply for a higher tier, but I already have the highest private tier.

Can you (or anyone else) tell if there is a system for releasing funds that are on hold? I create a ticket about this by the way and the ticket number is 22592.

btsake - tier 4 is available for private accounts, so you can go up a tier. And this might be the best option depending on your funding needs. If you go over your deposit limit, this isn't something that's going to release automatically. We understand that this in an inconvenience, but there wouldn't be much point in having limits in the first place if is wasn't very inconvenient to break them. Someone has replied to your ticket and we'll work on getting this sorted out as soon as possible. 

[Dargo]

Kraken,

I think you have some serious issues with namecoin deposits. It happens a lot that these deposits take a very long time to arrive.
Please check, transaction ID: 20cd2db1a41966847f03d5b0fb2c7d1a9f2b9ca09ff1d65ba7fa10b0bc95fa53

ledmaniak - did this get resolved? If not, please PM me with a ticket number. We can't look up your account via a transaction ID, so I need a ticket number or at least a public account ID to help.

[btsake]

btsake - tier 4 is available for private accounts, so you can go up a tier. And this might be the best option depending on your funding needs. If you go over your deposit limit, this isn't something that's going to release automatically. We understand that this in an inconvenience, but there wouldn't be much point in having limits in the first place if is wasn't very inconvenient to break them. Someone has replied to your ticket and we'll work on getting this sorted out as soon as possible. 

Thanks, I see that the ticket is being reviewed by 'Dylan' from Kraken support.

I guess you are right about the limits and that ignoring them would be pointless , but due to circumstances beyond my control (the speed of the SEPA deposits and the process of 'importing' them into your system) they somehow all got processed on the same day. It would be a nice feature to have an 'unhold funds' button or something that pops up as soon as there is room in the account (it is below the limit) to actually store the funds that are on hold. I think it could also be an automatic option for the system; not by ignoring the limits, but by checking once every 24 hours if there is room to unhold funds that were waiting (as is the case here).

About tier 4; the requirements list all kind of business like forms (trade register extract, certificate of incorporation) so that made me think it was for businesses only. I see now that for Tier 4 I can contact support, so maybe that is the best thing to do for me then. I would never hit the limits on the 'admiral' tier but when deposits or withdrawal would collide, it will keep me out of trouble .

Thanks so far!

[Dargo]

I am happy to say that the 52-day saga of my Kraken withdrawal has finally been resolved.  The wire arrived today, at long last.

Word to the wise - Kraken is great for SEPA (EU) deposits and withdrawals.  But outside of the EU, you are going to be in for a very long wait to get your funds.  It is apparently their bank's fault.  I would not use them again until they get a better bank for doing international wires.

Thanks for letting us know kendo. I'm glad you finally have your funds. People should be advised that wire transfers may take much, much longer than SEPA at the present time. A 52-day saga would not be typical though, since you experienced delays through two banks. First, a USD bank that we won't be using anymore. Second, a delay with your wire from Fidor, an issue which hopefully has been addressed, as Fidor has said that they will be prompt with wire transfers now that they have caught up with a backlog they had. Here's a previous statement about the funding situation with Fidor.

https://bitcointalk.org/index.php?topic=290799.msg5685661#msg5685661

[GT2]

Perhaps it makes sense to automatically release payments which go over the daily limit automatically as soon the limit is no longer valid (as in: the next day or month, depending on the limit which has been reached)?

This would mean a lot less frustration and effort required from both the depositor and Kraken.


===
Side note (for those in need for support):
Remark that when you request for support for a double payment, attached files (for proof / additional info) are automatically removed from the tickets. So upload documents somewhere else and point to the url where the files can be reviewd...
===

[ledmaniak]

Kraken,

I think you have some serious issues with namecoin deposits. It happens a lot that these deposits take a very long time to arrive.
Please check, transaction ID: 20cd2db1a41966847f03d5b0fb2c7d1a9f2b9ca09ff1d65ba7fa10b0bc95fa53

ledmaniak - did this get resolved? If not, please PM me with a ticket number. We can't look up your account via a transaction ID, so I need a ticket number or at least a public account ID to help.

Ah sorry. I didn't make a ticket because it was late already. The deposit arrived. Took >8 hours. Not sure if we can blame this on the network. It happened a few times before and if I remember correctly, this was because one time the NMC deposit system was down and the other three times it was because they were 'lost' internally.

[Bonez0r]

Why does every support ticket i make immediately get the status "solved"? As an example, see #22576. The issue in that request isn't urgent , but i'd like to know why the "solved" issue happens. The only other ticket i made was months ago and it happened then too.

[Yunus]

Why does every support ticket i make immediately get the status "solved"? As an example, see #22576. The issue in that request isn't urgent , but i'd like to know why the "solved" issue happens. The only other ticket i made was months ago and it happened then too.

I just looked at your ticket and reset it to 'open'. You are saying the same thing happened when you created your other ticket on Dec.8?
I am not sure what the reason is (but thanks for reporting this issue with creating withdrawal bitcoin addresses!). I'll get back to you about this!

[Yunus]

Why does every support ticket i make immediately get the status "solved"? As an example, see #22576. The issue in that request isn't urgent , but i'd like to know why the "solved" issue happens. The only other ticket i made was months ago and it happened then too.

I just looked at your ticket and reset it to 'open'. You are saying the same thing happened when you created your other ticket on Dec.8?
I am not sure what the reason is (but thanks for reporting this issue with creating withdrawal bitcoin addresses!). I'll get back to you about this!

Update: The reason you couldn't create a Bitcoin withdrawal address is that you had already created a Litecoin address that has the same name.

[Bonez0r]

Why does every support ticket i make immediately get the status "solved"? As an example, see #22576. The issue in that request isn't urgent , but i'd like to know why the "solved" issue happens. The only other ticket i made was months ago and it happened then too.

I just looked at your ticket and reset it to 'open'. You are saying the same thing happened when you created your other ticket on Dec.8?
I am not sure what the reason is (but thanks for reporting this issue with creating withdrawal bitcoin addresses!). I'll get back to you about this!

Update: The reason you couldn't create a Bitcoin withdrawal address is that you had already created a Litecoin address that has the same name.

Thank you, i'd completely forgotten about the Litecoin withdrawal, that was a while ago and i only used it once. So the names of withdrawal addresses are unique across an account instead of per currency? I'll keep that in mind. Maybe you could make the error messages more helpful. For example, if the error had said "you already have a Litecoin address with that name" instead of "duplicate withdrawal information", i would never have made a ticket.

[Dargo]

Why does every support ticket i make immediately get the status "solved"? As an example, see #22576. The issue in that request isn't urgent , but i'd like to know why the "solved" issue happens. The only other ticket i made was months ago and it happened then too.

Thanks Bonez0r - I fixed this so tickets like yours will be set to "pending" rather than "solved." But you should have received a reply to your ticket that instructed you to respond to the email if it didn't answer your question. For some ticket categories, we send automated responses with answers to the most commonly asked questions in that category. If the automated response doesn't answer your question, then you just reply to the ticket and let us know. If you don't reply to the ticket, it will be automatically set to solved after 5 days. We were solving these tickets right away, but you could still easily reopen them by just replying to the email. But it's better to set them to "pending" first.

The downside with these automated replies is that some users get automated responses that don't address their question, and have to reply to the email to get through to a live agent. The upside is that users who have our most frequently asked questions (around 30-40% our ticket volume) get answers very fast without any drain on our support staff. This really helps free up our support staff for other tickets and allows us to offer faster service overall, so we think it's worthwhile in spite of the drawback.   

[Freekiiee]

Can you please be so kind to check ticket 22945.
Thanks in advance!

[Dargo]

Can you please be so kind to check ticket 22945.
Thanks in advance!

Assigned your ticket to an agent.

[Freekiiee]

Thanks for your prompt reply!
Now hope Sophia can handle it just as quickly 

[bibbit]

Any word on when Kraken will go live with Ripple gateway functionality? Is progress being made, or is that project still queued behind other items?

[medicine]

Hey Dargo,

I started using "1password 4" password vault which is a password management program and I wanted to save my Kraken credentials there.  On the login screen Kraken asks for username, password and 2fa token all on the same screen, but because the 2fa token changes quickly the password vault doesn't work because it only stores one value for the 2fa field.  Other sites prompt for username and password on the login screen and then load a second screen asking for 2fa token if the user has 2fa enabled.  Is there any chance you could chance the login process do like that? One screen to prompt for username and password and a separete screen after for 2fa token? 

Anyone else like this idea or is it only me?
Is there a reason the 2fa token field is included on the login screen?  Was that just for convenience?
Peace.