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[Dargo]

whats wrong with kraken. my deposit is on hold now for 2 days. no answers to support req. looks they re going the gox way.

Hi TSE - if you PM me your ticket number I can look into it for you.

[m_thur]

Hello Dargo,

I'd like you to review Ticket ID #25284 before I feel forced to post the issue here. As you can see Sophia is assigned to it and someone else is also involved and I do not recive any useful reply...

I'm very sorry to be forced to say that, but if nothing happens until Monday 08:00h CET I feel forced to make my correspondece with your Support namely Sophia and my correspondence with the bank involved public.

with regards Markus

[Dargo]

Hello Dargo,

I'd like you to review Ticket ID #25284 before I feel forced to post the issue here. As you can see Sophia is assigned to it and someone else is also involved and I do not recive any useful reply...

I'm very sorry to be forced to say that, but if nothing happens until Monday 08:00h CET I feel forced to make my correspondece with your Support namely Sophia and my correspondence with the bank involved public.

with regards Markus

Hi Markus - An agent replied to your ticket a while ago. We're working to resolve your issue and hopefully we can do it by Monday, but I can't promise that we can.

[Moebius327]

whats wrong with kraken. my deposit is on hold now for 2 days. no answers to support req. looks they re going the gox way.

Did you send two deposits with the same amount right after another? This causes delays...

My deposit is also "on hold". I have sent only one amount. This happens for the first time. Generally fidor deposits are almost instant. Still no answer to my ticket.

Will surely be using bitcoin.de next time.

[FlensGold]

whats wrong with kraken. my deposit is on hold now for 2 days. no answers to support req. looks they re going the gox way.

Did you send two deposits with the same amount right after another? This causes delays...

My deposit is also "on hold". I have sent only one amount. This happens for the first time. Generally fidor deposits are almost instant. Still no answer to my ticket.

Will surely be using bitcoin.de next time.

Just to make it clear:
If you sent 1000 Euro to Kraken 3 days ago it causes problems if you send another 1000 Euro today if there has not been another deposit with another amount in the meantime.

[Dargo]

whats wrong with kraken. my deposit is on hold now for 2 days. no answers to support req. looks they re going the gox way.

Did you send two deposits with the same amount right after another? This causes delays...

My deposit is also "on hold". I have sent only one amount. This happens for the first time. Generally fidor deposits are almost instant. Still no answer to my ticket.

Will surely be using bitcoin.de next time.

Hi Moebius - If you PM me your ticket number I can take a look at it for you.

If the deposit is from a Fidor account, we've had an issue with some transfers where we only receive your Fidor username through the API. This is a problem since we have to check to make sure the name on the bank account matches the name on the Kraken account. So, we have to put those transfers on hold until we can manually check that the names match. After we check once, we then whitelist your bank account so it won't happen again even if your real name doesn't come through the API.

[Moebius327]

whats wrong with kraken. my deposit is on hold now for 2 days. no answers to support req. looks they re going the gox way.

Did you send two deposits with the same amount right after another? This causes delays...

My deposit is also "on hold". I have sent only one amount. This happens for the first time. Generally fidor deposits are almost instant. Still no answer to my ticket.

Will surely be using bitcoin.de next time.

Hi Moebius - If you PM me your ticket number I can take a look at it for you.

If the deposit is from a Fidor account, we've had an issue with some transfers where we only receive your Fidor username through the API. This is a problem since we have to check to make sure the name on the bank account matches the name on the Kraken account. So, we have to put those transfers on hold until we can manually check that the names match. After we check once, we then whitelist your bank account so it won't happen again even if your real name doesn't come through the API.

Well the worst part is we as customers have to pay for your mistakes. I am still waiting for my deposit and I had the intention to buy at a lower price. Thanks for offering to help. I received an answer to my ticket within 24 hours:

"I'm looking into your issue now and I'll let you know when I have more information for you."

[Serpens66]

Last Trade 1-2 hours ago...  why no one post about the error?

When you try to log in it says:

500

Application Error

An application error has occurred.

[cornymarkus]

my deposit is also on hold 6 days.... from support no answer!

QCBXJEN   06-05-14 11:39:24 +0200   KARSDE66XXX   €700.00   On Hold

[Serpens66]

my deposit is also on hold 6 days.... from support no answer!

QCBXJEN   06-05-14 11:39:24 +0200   KARSDE66XXX   €700.00   On Hold

you have to post the ticket number here

[cornymarkus]

my deposit is also on hold 6 days.... from support no answer!

QCBXJEN   06-05-14 11:39:24 +0200   KARSDE66XXX   €700.00   On Hold

you have to post the ticket number here

Ticket: #25542

[raskul]

Last Trade 1-2 hours ago...  why no one post about the error?

When you try to log in it says:

500

Application Error

An application error has occurred.

just in from work,

i'm also getting this error.

[FlyingLotus]

So... what's happening?

[raskul]

support ticket sent;

Code:

Hi,

Thanks for contacting Kraken Support. Your request (25973) has been received.

[Yunus]

Last Trade 1-2 hours ago...  why no one post about the error?

When you try to log in it says:

500

Application Error

An application error has occurred.

Hi everyone,

Thanks for your inquiries. We are sorry for the login problems that you have been experiencing during the last 2-3 hours. We are currently in the process of solving this issue and we hope we are going to be back online soon.

Yunus

[raskul]

ok, got logged in, but now my balances have just disappeared

EDIT: all good now. Done my trade and just waiting on my BTC

also, thanks to Dargo for the personal message.

[Dargo]

Last Trade 1-2 hours ago...  why no one post about the error?

When you try to log in it says:

500

Application Error

An application error has occurred.

Hi everyone,

Thanks for your inquiries. We are sorry for the login problems that you have been experiencing during the last 2-3 hours. We are currently in the process of solving this issue and we hope we are going to be back online soon.

Yunus

The issue should be resolved now, so let us know if you are still having any kind of problem.

[moriartybitcoin]

Look, Kraken is an absolute JOKE.

There are literally hundreds of complaints about not being able to withdraw funds.

We created https://BitSpeculate.com as a direct competitor to Kraken.  BitSpeculate enables you to trade commodities like gold and oil, cryptocurrencies, forex currencies, stocks, Bitcoin stocks like BitcoinShop and Fortress Investment Group, and hedge funds.

Trades occur instantly in and out.  No verification documents required. Absolute anonymity.  Withdrawals processed within a few hours.

We report NOTHING to any government agency and do not even collect your name or address.  All you need is an email to use our service. 

The downside? Our fees are higher than Kraken.

https://BitSpeculate.com

[Dargo]

Look, Kraken is an absolute JOKE.

There are literally hundreds of complaints about not being able to withdraw funds.

We created https://BitSpeculate.com as a direct competitor to Kraken.  BitSpeculate enables you to trade commodities like gold and oil, cryptocurrencies, forex currencies, stocks, Bitcoin stocks like BitcoinShop and Fortress Investment Group, and hedge funds.

Trades occur instantly in and out.  No verification documents required. Absolute anonymity.  Withdrawals processed within a few hours.

We report NOTHING to any government agency and do not even collect your name or address.  All you need is an email to use our service. 

The downside? Our fees are higher than Kraken.

https://BitSpeculate.com

And there are very many complaints that your various operations are scams. Users can see for themselves by searching your username or searching bitplastic.com, bitlaunder.com, etc. Maybe not all of them are legitimate, but certainly enough to raise a huge red flag. It's also highly unprofessional to go trolling in another company's thread in a lame attempt to advertise your own services, or to present your failure to operate legally as though it's a "feature."   

[Evil-Knievel]

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