**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[reb0rn21]

I think its time to reconsider reopening litecoin support!

[foo123123]

I initiated a withdrawal on May 2. I was first asked to complete an application form, which I did, and then I was asked to explain where the coins came from, which I also did. Since then, I have not heard a peep from them. I have tried opening another support ticket as well as emailing someone at the company, to no avail. So now the next step unfortunately is to post to Bitcointalk and Reddit in the hopes of resolving this issue.

My recommendation would be to not use this service until they get their act together.

[foo123123]

I initiated a withdrawal on May 2. I was first asked to complete an application form, which I did, and then I was asked to explain where the coins came from, which I also did. Since then, I have not heard a peep from them. I have tried opening another support ticket as well as emailing someone at the company, to no avail. So now the next step unfortunately is to post to Bitcointalk and Reddit in the hopes of resolving this issue.

My recommendation would be to not use this service until they get their act together.

Sigh, less than an hour after posting this to Reddit and Bitcoin Talk I got an email reply. It really shouldn't be necessary to publicly shame companies in order to get a basic level of customer service. Sadly, this isn't the only company where this seems to be the case...

[HPt]

On May 21st I made a SEPA withdrawal. The money still hasn't arrived. Meanwhile I wrote two emails to the customer support (one on Thursday and one yesterday) asking why my withdrawal isn't processed. Up to now, I did not receive any reply. That's why I now bring it up on this forum. I will update here, as soon as I receive my money or at least an explanation regarding the delay.

[foo123123]

Despite CEX finally emailing me back they still have not resolved the issue. My withdrawal is still stuck. I have asked them to just cancel the withdrawal and let me cash out as Bitcoin, but it looks like I am back to waiting many days for any response again.

[bonooll]

Despite CEX finally emailing me back they still have not resolved the issue. My withdrawal is still stuck. I have asked them to just cancel the withdrawal and let me cash out as Bitcoin, but it looks like I am back to waiting many days for any response again.

omg....................................
the worst co. I've ever seen.

Do you think that they might have financial problems?

[foo123123]

Despite CEX finally emailing me back they still have not resolved the issue. My withdrawal is still stuck. I have asked them to just cancel the withdrawal and let me cash out as Bitcoin, but it looks like I am back to waiting many days for any response again.

omg....................................
the worst co. I've ever seen.

Do you think that they might have financial problems?

I'm not sure. It's entirely possible that they are just swamped from a huge influx of new customers. Or maybe they have financial problems. I have no idea. But it would be helpful if CEX could tell us why the customer service is currently like this.

[Serpens66]

I don't think they have financial problems.
crypto withdrawals are always fast.

I just think they have a very poor bank for wire/sepa withdrawals. So try to avoid this.

[bonooll]

I don't think they have financial problems.
crypto withdrawals are always fast.

I just think they have a very poor bank for wire/sepa withdrawals. So try to avoid this.

nope!! it's completely not a problem of their bank. in my case, and also some people's case, the status of the withdrawal requests remain "pending" which means these requests are still on process by either CEX's finance team or compliance team. and yes! they are still asking me about where your fund came from.....etc.


still remember that at the beginning, 2 DAYS right after i submitted the withdrawal request, because the withdrawal still remained "pending" so i submitted a support ticket to ask how it is going. Ok! they did reply me within 2 hours, but they said that they usually take ONE day to process bank transfer, transaction may take 2-3 up to 20 banking days for BANKING SYSTEM to process with the payment.

OK.... I wait. after another 2 DAYS, i submitted a ticket to ask about the "pending" means the transfer is now processing by the bank or still in their hand. NO REPLY. next day submit ticket again, NO REPLY!!

right after 4 DAYS!! after i submitted ticket once a day. they replied the ticket and merged all related tickets into one. a supervisor said that he will escalate this matter to the concerned department. someone in charge will get back to me. 6 hours after, finance team explained me that due to their strict KYC and AML rules of compliance department, they gotta conduct additional verification of the transactions i made.
i soon sent all documents they required within 1 hour.

then guess what, ANOTHER 4 DAYS PAST!!!!!!!!!! no any further replies until nearly the evening of that day i submitted ticket to ask what's going on with all these. they finally replied and ask me for further documents. OK i gave within 1 hour.

2 DAYS again!!! they ask for further documents........... i gave within 2 hours.

now guess how many days this time gonna take?..........

in brief: at first, they said the delay was due to the bank processing.(means that they had already sent the money out and it is being processed by bank).  after 8 days! they start to ask for further verification for their own KYC & AML policies(which means the money is still with them, all along!!!).

Are they really so busy??? or they slow all these down on purpose??? due to what reasons??

[monsterr]

They got too many requests from newbees I think, and support just cannot do all of them so fast.

[bonooll]

They got too many requests from newbees I think, and support just cannot do all of them so fast.

Hope so.

but they really should let people know in advance that they would require further verification in case of withdraw more than certain amount of cash. so that I can do the verification in advance or I could manage to not trade there with them so much..... shouldn't they?

[JJ17]

Hey guys,

I was thinking about withdrawing fiat currencies from cex.io as well after reading this i'm very reluctanct.

Do crypto withdrawls still work? And what kind of further documents did you have to provide?

[monsterr]

Hey guys,

I was thinking about withdrawing fiat currencies from cex.io as well after reading this i'm very reluctanct.

Do crypto withdrawls still work? And what kind of further documents did you have to provide?

Withdrawals of crypto is working now, without any limits, and you don't need any documents for that.

[bonooll]

Hey guys,

I was thinking about withdrawing fiat currencies from cex.io as well after reading this i'm very reluctanct.

Do crypto withdrawls still work? And what kind of further documents did you have to provide?

Withdrawals of crypto is working now, without any limits, and you don't need any documents for that.

my cryptocapital withdrawal has been pending for 3 days until now.

[bonooll]

hey guys, have you got your wire withdrawals successfully??

has been 20 days already.... still not yet got my withdrawal

[JJ17]

Same here.

No, withdrawls are possible. I would really stay away from cex.io.

Did your crypto withdrawal go through?

[bonooll]

Same here.

No, withdrawls are possible. I would really stay away from cex.io.

Did your crypto withdrawal go through?

no, pending as well. endless unprocessed  ignored pending!!

[Kaboria]

CEX guys. If I were u i'd really work my fiat deposit/withdrawal process. My experience with everything so far has been pretty pleasant, except that I'm yet to try pulling out USD. Having read the comments, it's obvious that u r exceeding the already waaaaay too long withdrawal times. This is a total turn off for any decent investor. No one would be willing to wait a whole month to get their money out.

[bonooll]

CEX guys. If I were u i'd really work my fiat deposit/withdrawal process. My experience with everything so far has been pretty pleasant, except that I'm yet to try pulling out USD. Having read the comments, it's obvious that u r exceeding the already waaaaay too long withdrawal times. This is a total turn off for any decent investor. No one would be willing to wait a whole month to get their money out.

hmmmm.... so you say what we can do now? no any replies from CEXIO

[HPt]

On May 21st I made a SEPA withdrawal. The money still hasn't arrived. Meanwhile I wrote two emails to the customer support (one on Thursday and one yesterday) asking why my withdrawal isn't processed. Up to now, I did not receive any reply. That's why I now bring it up on this forum. I will update here, as soon as I receive my money or at least an explanation regarding the delay.

Update:
The support meanwhile became responsive again. They told me that I still have to "wait awhile". According to support, the reason for the delay are KYC/AML rules. Since they were unable to provide an ETA, I decided to cancel my withdrawal. The cancellation was done within 24h. Crypto withdrawals work fine.