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irlandescoin
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June 21, 2017, 11:43:38 AM |
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Dear users,
Please be informed that delays in processing support tickets and verification requests are caused by extraordinary user inflow onto the exchange. We are working on increasing our Support & Compliance teams and assure you that the volume will soon be handled as usual.
We kindly ask you for patience and understanding.
I can see that, you guys are amazing, you have a good platform, support and really works, 5 stars  always I got a faster answer in my issues. but what I can see last 3 weeks you kinda got stuck, so please can you give a time line to this be solved? will be good to the user know that, we know what is going on, but we need a time line. for me the most important is to get my : Verified Plus Account Request I did on 25th of may and I still waiting for that.
tickets with 9 7 4 days waiting for reply: 250926 he most important a transaction was not received by me 245808 241550 223990 236995 to finish: can I refer my girlfriend to use my referral link?, I am afraid to this can be a problem because she lives with me and we gonna be sharing the same address. I saw this: not to create sub-accounts on CEX.IO and become a self-referral; I am not creating sub-accounts I am just afraid to this make loose my gains or block my acc. congrats for the amazing job you do guys , I can see you really works very hard. good luck! |
back here after the boom in 2013
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CEX (OP)
Legendary
 Offline
Activity: 1227
Merit: 1003
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June 21, 2017, 12:45:16 PM |
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Dear users,
Please be informed that delays in processing support tickets and verification requests are caused by extraordinary user inflow onto the exchange. We are working on increasing our Support & Compliance teams and assure you that the volume will soon be handled as usual.
We kindly ask you for patience and understanding.
I can see that, you guys are amazing, you have a good platform, support and really works, 5 stars always I got a faster answer in my issues. but what I can see last 3 weeks you kinda got stuck, so please can you give a time line to this be solved? will be good to the user know that, we know what is going on, but we need a time line. for me the most important is to get my : Verified Plus Account Request I did on 25th of may and I still waiting for that.
tickets with 9 7 4 days waiting for reply: 250926 he most important a transaction was not received by me 245808 241550 223990 236995 to finish: can I refer my girlfriend to use my referral link?, I am afraid to this can be a problem because she lives with me and we gonna be sharing the same address. I saw this: not to create sub-accounts on CEX.IO and become a self-referral; I am not creating sub-accounts I am just afraid to this make loose my gains or block my acc. congrats for the amazing job you do guys , I can see you really works very hard. good luck! Of course, you can refer your girlfriend to CEX.IO. Even if you share the address, she is a separate personality with another ID. So, you are welcome to proceed with the affiliate program. We apologize once more for the delay and assure you that we will process your verification request asap. |
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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June 21, 2017, 12:56:32 PM |
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ETH/GBP Trading Pair Added to CEX.IO ExchangeWe are excited to announce the addition of ETH/GBP pair. Now you can buy/sell Ethers directly for British Pounds. This update is a part of our Ethereum market development. At the moment, there are already 4 ETH trading pairs on CEX.IO: ETH/USD, ETH/EUR, ETH/BTC, and ETH/GBP. Stay tuned for more news and updates.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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vearns
Jr. Member
Offline
Activity: 85
Merit: 1
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June 21, 2017, 05:35:39 PM |
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ETH/GBP Trading Pair Added to CEX.IO ExchangeWe are excited to announce the addition of ETH/GBP pair. Now you can buy/sell Ethers directly for British Pounds. This update is a part of our Ethereum market development. At the moment, there are already 4 ETH trading pairs on CEX.IO: ETH/USD, ETH/EUR, ETH/BTC, and ETH/GBP. Stay tuned for more news and updates. Hi CEX, can you please check my ticket id 251692 my ETH deposit was not updated. |
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bonooll
Member
Offline
Activity: 102
Merit: 10
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June 24, 2017, 10:36:21 AM |
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Dear users,
Please be informed that delays in processing support tickets and verification requests are caused by extraordinary user inflow onto the exchange. We are working on increasing our Support & Compliance teams and assure you that the volume will soon be handled as usual.
We kindly ask you for patience and understanding.
I can see that, you guys are amazing, you have a good platform, support and really works, 5 stars always I got a faster answer in my issues. but what I can see last 3 weeks you kinda got stuck, so please can you give a time line to this be solved? will be good to the user know that, we know what is going on, but we need a time line. for me the most important is to get my : Verified Plus Account Request I did on 25th of may and I still waiting for that.
tickets with 9 7 4 days waiting for reply: 250926 he most important a transaction was not received by me 245808 241550 223990 236995 to finish: can I refer my girlfriend to use my referral link?, I am afraid to this can be a problem because she lives with me and we gonna be sharing the same address. I saw this: not to create sub-accounts on CEX.IO and become a self-referral; I am not creating sub-accounts I am just afraid to this make loose my gains or block my acc. congrats for the amazing job you do guys , I can see you really works very hard. good luck! you are waiting for your Verified Plus Account Request made on 25th May? Mine made on 5th May and yep~ still waiting  |
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JJ17
Newbie
Offline
Activity: 15
Merit: 0
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June 24, 2017, 09:02:29 PM |
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My verification plus request has not been worked on neither since almost a month. Same for the verification of a payment card (Mastercard)
In addition, my verified payment card (VISA) does not work with their service according to cex.io, however I was not provided with a clear explenation why the VISA would not work.
Has anyone of you ever sucessfully withdrawn fiat to a payment card?
Tickets
227776
248400
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monsterr
Full Member
Offline
Activity: 247
Merit: 113
Maniac
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June 25, 2017, 05:06:27 AM |
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My verification plus request has not been worked on neither since almost a month. Same for the verification of a payment card (Mastercard)
In addition, my verified payment card (VISA) does not work with their service according to cex.io, however I was not provided with a clear explenation why the VISA would not work.
Has anyone of you ever sucessfully withdrawn fiat to a payment card?
Tickets
227776
248400
I did and some of my friends, it wasn't a problem. |
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JJ17
Newbie
Offline
Activity: 15
Merit: 0
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June 25, 2017, 03:06:39 PM |
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@Monsterr or anybody who has sucesfully withdrawn money to a payment card:
What VISA cards are you guys using? - Like what bank or service provider has issued them?
I'm asking since mine is "not working" accoring to cex.io and I'm looking for an alternative.
Thanks a lot in advance!
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monsterr
Full Member
Offline
Activity: 247
Merit: 113
Maniac
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June 25, 2017, 04:08:18 PM |
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@Monsterr or anybody who has sucesfully withdrawn money to a payment card:
What VISA cards are you guys using? - Like what bank or service provider has issued them?
I'm asking since mine is "not working" accoring to cex.io and I'm looking for an alternative.
Thanks a lot in advance!
I'm using mastercard from russian bank. |
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maikohoney
Newbie
Offline
Activity: 18
Merit: 0
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June 25, 2017, 04:10:01 PM |
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@Monsterr or anybody who has sucesfully withdrawn money to a payment card:
What VISA cards are you guys using? - Like what bank or service provider has issued them?
I'm asking since mine is "not working" accoring to cex.io and I'm looking for an alternative.
Thanks a lot in advance!
I'm using a VISA card that worked for several withdrawals in May, but it was spotty.. it would work, then get rejected, then work, then finally all attempts were rejected after June 1. CEX.io support is terrible because they continue to blame the problem on my bank (and I've already confirmed that there is no evidence of attempts to make a deposit that was EVER rejected by the bank--CEX.io is merely making excuses when they can't find the real problem on THEIR end). I also received a few separate replies stating that I needed to get my card verified... a really silly attempt to close the support tickets since the card was already verified. I've already taken my business elsewhere, but I wish they would get it together at CEX.IO because the payment card withdrawal is a great service, if ONLY it worked reliably, and the support staff knew what they were doing. |
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JJ17
Newbie
Offline
Activity: 15
Merit: 0
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June 25, 2017, 11:31:49 PM |
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@monsterr thank you for the reply! - unfortunately I dont like to open a russian account (roubel).
@maikohoney:
I received a response from the cex.io finance team tonight that says that they cannot name me any German bank that works for sure. Further, it states that the bank must support P2P operations for the withdrawals to work. - What bank were you using?
I'm wondering, however, if the bank is the relevant factor or the company issuing the card.
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irlandescoin
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June 28, 2017, 03:18:58 PM |
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please answer my tickets:
245808
241550
223990
236995
my girlfriend ticket: #253302
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back here after the boom in 2013
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monsterr
Full Member
Offline
Activity: 247
Merit: 113
Maniac
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June 28, 2017, 05:29:14 PM |
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I got my verification yesterday, so - everything is work! But a little bit slow.
I was waiting about 3 weeks.
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bonooll
Member
Offline
Activity: 102
Merit: 10
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June 28, 2017, 06:13:44 PM |
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I got my verification yesterday, so - everything is work! But a little bit slow.
I was waiting about 3 weeks.
which level? verified or verified plus? mind that currently their fiat withdrawals take extraordinarily long. |
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monsterr
Full Member
Offline
Activity: 247
Merit: 113
Maniac
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June 28, 2017, 06:37:25 PM |
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I got my verification yesterday, so - everything is work! But a little bit slow.
I was waiting about 3 weeks.
which level? verified or verified plus? mind that currently their fiat withdrawals take extraordinarily long. not plus, just verified. before it was instant, I used withdrawal to my mastercard. |
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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July 07, 2017, 12:17:18 PM |
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Dear users, We have extended our support team and are doing everything possible to resolve all the tickets submitted by you ASAP. We kindly ask for patience and understanding of the overload that happened on CEX.IO. You can read more about this here. |
Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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July 10, 2017, 09:35:20 AM |
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please answer my tickets:
245808
241550
223990
236995
my girlfriend ticket: #253302
Hi! All your tickets have been replied, sorry for the delay. |
Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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examplens
Legendary
 Online
Activity: 3276
Merit: 3165
Crypto Swap Exchange
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July 11, 2017, 11:45:59 AM |
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Hey there, when you expect to get back online?
Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
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monsterr
Full Member
Offline
Activity: 247
Merit: 113
Maniac
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July 11, 2017, 01:31:53 PM |
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Hey there, when you expect to get back online?
Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
last two days they are online, I'm everyday there. Check your connection. |
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examplens
Legendary
Online
Activity: 3276
Merit: 3165
Crypto Swap Exchange
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July 11, 2017, 08:09:57 PM |
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Hey there, when you expect to get back online?
Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
last two days they are online, I'm everyday there. Check your connection. Everything okay with my connection. All other things are working perfect, other exchanges also like bittrex, livecoin.. Only Cex is down for scheduled maintenance I try with all browsers but still same problem |
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