Astargath
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January 30, 2018, 03:30:26 PM |
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My user id is: up113940437
I was told on the system that my usd withdrawal with ID 5387865539 was SENT to my bank account (after waiting 10 days for preparation) and was asked to wait 20 days.
But now I see that the money is not sent, instead CEX deposited that money to my account and it shows in my balance!!!
Why did you tell me that my USD withdrawal was approved and even sent to the bank? Why did you keep my money on hold for 3 weeks?
And you claim you are not a scam?
They are practically a scam, they wont steal your money but they will hold it for weeks/months which leads to people losing money and time, they are totally unprofessional. Unfortunately, such situation happened as our payment processor for wire transfers faces a large queue of requests and the transactions were delayed. Now, you can withdraw your funds to card or in crypto. We are sorry for the caused inconvenience, but it was a forced step. Yeah but, what about verification taking months just to comeback as negative because ID expired? What about all the tickets that are unsolved for weeks/months. Then someone comes here posts his ticket and you ''escalate'' it. Shouldn't you guys fix your whole system first instead of escalating any tickets?
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cointicker
Newbie
Offline
Activity: 25
Merit: 0
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January 30, 2018, 04:40:25 PM Last edit: January 31, 2018, 09:18:15 PM by cointicker |
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Dear Cex,
Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.
followings are my payment details;
2018-01-27 18:42:26 2018-01-27 18:42:28 5532599252 withdrawal USD -941.64 USD Card Sent Your withdrawal has been sent.
2018-01-27 18:23:35 2018-01-27 18:23:37 5532506179 withdrawal USD -2000.00 USD Card Sent Your withdrawal has been sent.
2018-01-27 02:45:11 2018-01-27 02:45:14 5528358960 withdrawal USD -1056.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 17:25:18 2018-01-26 17:25:21 5525799017 withdrawal USD -964.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 12:57:30 2018-01-26 12:57:33 5524410626 withdrawal USD -968.96 USD Card Sent Your withdrawal has been sent.
2018-01-25 16:27:33 2018-01-25 16:27:36 5518736960 withdrawal USD -1915.93 USD Card Sent Your withdrawal has been sent.
Could you please have a look and give some information about my above mentioned withdrawals ? Thanks in advance
Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case. Thank you for the interest,I hope the money will be received tomorrow I will write the last situation tomorrow My Request:653243
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martinlee18
Newbie
Offline
Activity: 6
Merit: 0
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January 31, 2018, 09:45:55 AM |
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Ok, so my USD transfer was canceled, the funds credited back to my CEX account (after more than 1 month from transfer request), and all USD withdrawals are suspended. This is the email where they suggest alternatives:
Dear user, We would like to inform that your wire withdrawal with the status “Sent” was recently rejected. The funds were credited to your CEX.IO balance.
What is the Reason? Currently, our USD and GBP wire payment processor is overloaded with requests. So, we have decided to reject your withdrawal so that your funds are not stuck in the banking system. We fully understand that it will cause certain inconvenience, but we do take care of the safety of your funds and cannot support inadequate processing timeframes.
How to Withdraw my Money? Please pay attention that USD and GBP wire withdrawals are temporarily suspended. While we are working on re-enabling USD and GBP wire withdrawals, you are welcome to use another withdrawal method: - to your card; - in crypto; - in EURO using SEPA payment option (it is working properly).
Kindly note that we have increased the withdrawal limits for transfers in EUR. The updated information can be found in our Payment Options section. We are grateful for your patience and understanding. Best regards, CEX.IO Team
So could please anyone from CEX explain how to perform the EURO SEPA withdrawal with USD funds on cex???(the method in red)
I really hope it is possible to proceed with that method as they suggest, otherwise this it would look like another confusing/delaying move from cex support (like when they told me the USD have been wired to me, on Jan 12th... and was simply not true)
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hilmit
Newbie
Offline
Activity: 1
Merit: 0
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January 31, 2018, 12:45:11 PM |
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Hello, According to news, USD and GBP withdrawals are disabled, EUR is not. However, Crypto Capital withdrawals are open regardless of currency. Is Crypto Capital withdrawals processed in the same day?
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RC_Crypro
Newbie
Offline
Activity: 17
Merit: 0
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January 31, 2018, 02:17:26 PM |
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Hello, According to news, USD and GBP withdrawals are disabled, EUR is not. However, Crypto Capital withdrawals are open regardless of currency. Is Crypto Capital withdrawals processed in the same day?
NO!!! Stay far away from Crypto Capital!!!!It's f#cking dark hole... there is way IN and no out... Missing $ 9 980 for 31 business days - 7 weeks sicnce Dec, 14th 2017
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bitskytr
Member
Offline
Activity: 301
Merit: 22
libertas veritas aequitas
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January 31, 2018, 02:51:25 PM Last edit: February 01, 2018, 10:00:59 AM by bitskytr |
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edit: 01/02/2018
all of my outstanding transactions have been made with the current bank account as of today, but the time varies between 7 bank days and 3 bank days.
all my money bank account at the end.
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cointicker
Newbie
Offline
Activity: 25
Merit: 0
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January 31, 2018, 07:56:50 PM Last edit: January 31, 2018, 09:16:39 PM by cointicker |
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Dear Cex,
Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.
Followings are my payment details;
2018-01-27 18:42:26 2018-01-27 18:42:28 5532599252 withdrawal USD -941.64 USD Card Sent Your withdrawal has been sent.
2018-01-27 18:23:35 2018-01-27 18:23:37 5532506179 withdrawal USD -2000.00 USD Card Sent Your withdrawal has been sent.
2018-01-27 02:45:11 2018-01-27 02:45:14 5528358960 withdrawal USD -1056.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 17:25:18 2018-01-26 17:25:21 5525799017 withdrawal USD -964.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 12:57:30 2018-01-26 12:57:33 5524410626 withdrawal USD -968.96 USD Card Sent Your withdrawal has been sent.
2018-01-25 16:27:33 2018-01-25 16:27:36 5518736960 withdrawal USD -1915.93 USD Card Sent Your withdrawal has been sent.
Could you please have a look and give some information about my above mentioned withdrawals ? Thanks in advance
Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case. I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243
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Kutillo
Newbie
Offline
Activity: 7
Merit: 0
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February 01, 2018, 11:17:07 AM |
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Hello I have not been able withdraw my Eth for 5 hours because confirmation emails have not been coming... This is the 2nd time this week... I missed 2 ICO's because of this... It is incredible... After fiat and crytocapital, we are not able to withdraw e currency either... Please solve the problem asap... I have opened a new ticket and also replied to earlier one..
up110029869 Ticket No: 656834
PS All email adresses of Cex are whitelisted already
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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February 01, 2018, 11:38:45 AM |
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Hello I have not been able withdraw my Eth for 5 hours because confirmation emails have not been coming... This is the 2nd time this week... I missed 2 ICO's because of this... It is incredible... After fiat and crytocapital, we are not able to withdraw e currency either... Please solve the problem asap... I have opened a new ticket and also replied to earlier one..
up110029869 Ticket No: 656834
PS All email adresses of Cex are whitelisted already
We are aware of the situation and are working on its resolution. Still, we cannot give any ETA. Please accept our apologies for such a delay.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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February 01, 2018, 11:39:17 AM |
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Dear Cex,
Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.
Followings are my payment details;
2018-01-27 18:42:26 2018-01-27 18:42:28 5532599252 withdrawal USD -941.64 USD Card Sent Your withdrawal has been sent.
2018-01-27 18:23:35 2018-01-27 18:23:37 5532506179 withdrawal USD -2000.00 USD Card Sent Your withdrawal has been sent.
2018-01-27 02:45:11 2018-01-27 02:45:14 5528358960 withdrawal USD -1056.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 17:25:18 2018-01-26 17:25:21 5525799017 withdrawal USD -964.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 12:57:30 2018-01-26 12:57:33 5524410626 withdrawal USD -968.96 USD Card Sent Your withdrawal has been sent.
2018-01-25 16:27:33 2018-01-25 16:27:36 5518736960 withdrawal USD -1915.93 USD Card Sent Your withdrawal has been sent.
Could you please have a look and give some information about my above mentioned withdrawals ? Thanks in advance
Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case. I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243Kindly update us on the status of your withdrawals.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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February 01, 2018, 11:42:43 AM |
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Hello, According to news, USD and GBP withdrawals are disabled, EUR is not. However, Crypto Capital withdrawals are open regardless of currency. Is Crypto Capital withdrawals processed in the same day?
NO!!! Stay far away from Crypto Capital!!!!It's f#cking dark hole... there is way IN and no out... Missing $ 9 980 for 31 business days - 7 weeks sicnce Dec, 14th 2017 This issue is on the side of our payment partner and we are not able to impact it. Please wait until your transaction is finally processed by payment service provider.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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martinlee18
Newbie
Offline
Activity: 6
Merit: 0
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February 01, 2018, 02:52:28 PM |
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Ok, so my USD transfer was canceled, the funds credited back to my CEX account (after more than 1 month from transfer request), and all USD withdrawals are suspended. This is the email where they suggest alternatives:
Dear user, We would like to inform that your wire withdrawal with the status “Sent” was recently rejected. The funds were credited to your CEX.IO balance.
What is the Reason? Currently, our USD and GBP wire payment processor is overloaded with requests. So, we have decided to reject your withdrawal so that your funds are not stuck in the banking system. We fully understand that it will cause certain inconvenience, but we do take care of the safety of your funds and cannot support inadequate processing timeframes.
How to Withdraw my Money? Please pay attention that USD and GBP wire withdrawals are temporarily suspended. While we are working on re-enabling USD and GBP wire withdrawals, you are welcome to use another withdrawal method: - to your card; - in crypto; - in EURO using SEPA payment option (it is working properly).
Kindly note that we have increased the withdrawal limits for transfers in EUR. The updated information can be found in our Payment Options section. We are grateful for your patience and understanding. Best regards, CEX.IO Team
So could please anyone from CEX explain how to perform the EURO SEPA withdrawal with USD funds on cex???(the method in red)
I really hope it is possible to proceed with that method as they suggest, otherwise this it would look like another confusing/delaying move from cex support (like when they told me the USD have been wired to me, on Jan 12th... and was simply not true)
Hello Cex, any feedback on this? You suggest to use EUR SEPA for people like me with USD funds blocked on Cex... how does that work?
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Serpens66
Legendary
Offline
Activity: 2940
Merit: 1131
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February 01, 2018, 05:03:05 PM |
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@Cex: Today your withdrawal confirmation emails are delayed by several hours! Impossible to do a withdrawal that way, cause the link expires...
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cointicker
Newbie
Offline
Activity: 25
Merit: 0
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February 01, 2018, 07:15:08 PM |
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Dear Cex,
Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.
Followings are my payment details;
2018-01-27 18:42:26 2018-01-27 18:42:28 5532599252 withdrawal USD -941.64 USD Card Sent Your withdrawal has been sent.
2018-01-27 18:23:35 2018-01-27 18:23:37 5532506179 withdrawal USD -2000.00 USD Card Sent Your withdrawal has been sent.
2018-01-27 02:45:11 2018-01-27 02:45:14 5528358960 withdrawal USD -1056.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 17:25:18 2018-01-26 17:25:21 5525799017 withdrawal USD -964.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 12:57:30 2018-01-26 12:57:33 5524410626 withdrawal USD -968.96 USD Card Sent Your withdrawal has been sent.
2018-01-25 16:27:33 2018-01-25 16:27:36 5518736960 withdrawal USD -1915.93 USD Card Sent Your withdrawal has been sent.
Could you please have a look and give some information about my above mentioned withdrawals ? Thanks in advance
Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case. I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243Kindly update us on the status of your withdrawals. All payments received today, thank you CEX for your patiance and understanding behaviour
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segafanatik
Member
Offline
Activity: 95
Merit: 10
woké michel
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February 14, 2018, 04:03:18 AM |
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Card verified and bank account too. Need to deposit for whithdrawal...
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one coin for eat, please
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inskraer
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February 14, 2018, 05:00:41 AM |
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I use CEX and was not problems at all. I fill up small amounts through visa and all well
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kornelia--
Newbie
Offline
Activity: 17
Merit: 0
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February 19, 2018, 01:35:42 PM |
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I use CEX and was not problems at all. I fill up small amounts through visa and all well
Id like to ask how long doest it take to withrawal fiat to Serbian bank account ? what the minimum ? (Euro) im totally verify ,im just about to send my first transaction. thanks
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MICRO
Legendary
Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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February 19, 2018, 05:28:56 PM |
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I use CEX and was not problems at all. I fill up small amounts through visa and all well
Id like to ask how long doest it take to withrawal fiat to Serbian bank account ? what the minimum ? (Euro) im totally verify ,im just about to send my first transaction. thanks Just use telenor bank and send directly to your card. It takes less time to get the money than it takes to get email that you got money. Its instant. Fee is 3.5$ + 1.2% and minimum is i think like 20$ if im not mistaken. But ofc because of that 3.5$ its not rly worth it to wd less than 100$
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RC_Crypro
Newbie
Offline
Activity: 17
Merit: 0
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February 20, 2018, 02:51:07 PM |
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Dear Cex
I've been waiting for my money $ 9 890 from Crypto Capital since December, 14th 2017 for 25 business days - 6 weeks !!!! My Transaction ID: SW-183715 Kindly asking you to process this transaction for real!
Please tell us your user ID or ticket number to investigate the issue. Dear Cex.io Stop soliciting this SCAM company - Crypto Capital! It's been over 10 weeks since I placed order to withdrawal $ 9 890 from the scam Capital!!! No rely, No money, No northing!!! WTF!!?? What's the difference between SCAM and 2 months delay with total ignoring from Crypto Capital and... And you guys wash your hands writing "we're not responsible [for money Crypto Capital embezzled]". Remove this SCAM from you nice looking website so people won't be f#ucked up by your scam partner - Crypto Capital... I'm fed up with this shit... going to public!
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Olga_Kosha
Newbie
Offline
Activity: 1
Merit: 0
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February 20, 2018, 07:20:20 PM |
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Дoбpый вeчep! Bтopыe cyтки нe мoгy вывecти cpeдcтвa нa кapтy!! Oт пoддepжки нa мoи пиcьмa тишинa, никaкиx cooбщeний o пpoблeмax нa биpжe нeт. Cтpaницa вывoдa yпopнo пишeт error_field_value, xoтя вce пoля зaпoлнeны вepнo. Moя кapтe вepифициpoвaнa, я yжe вывoдилa дeньги, a ceйчac тaкaя зacaдa и никaкoй peaкции oт cлyжбы пoддepжки. мoй up112595455
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