HitBTC.com - The most advanced cryptocurrency exchange

[arie_pk]

Hi

I have a serious issue with HIT BTC - in fact so serious that I am beginning to wonder about how reliable HitBTC is.
I have initiated 2 usd transfers on the 24th of september (40000usd and 50000usd). That was  around 5 days b4 you had your upgrade problem. Since money has not arrived, i emailed your support department. The answers I got were ranging from from ridiculous to plain lies. For example:
"It takes our bank a while to check large outgoing transfers" (that was 9 days after my outgoing transfers have cleared my hitBtc account so i classify it as a lie). Another example "our financing department has contacted the bank, but it takes up to 5 days for the bank to reply" (classification - lie).
So can you explain what is going on? What kind of support team you have and what kind of financing department you have. How long does it take for your supoport team to walk to the office next door and blast the finance department people to solve the issue? And how long does it take your finance department people to pick up the phone and blast the bank people to find the funds? Or perhaps it is a more serious matter? One that i dont even dare think about!! Please let me know and all the good people on this forum, how is hitbtc, the most advanced cryptocurrency exchange, going to handle this matter?

Thank you

No news. I did not hear from hitbtc customer service yestarday and today, and my 90k withdrawal is still missing

[kitano]

Your stories worry me. I'm thinking stop using this exchanger.

[cozytrade]

WTF is this now?

"will be ignored"...LoL

[arie_pk]

@arie - your story really worries me.  Have you looked for any supervisory body for that exchange / or the bank?   

 @HitBTC   - u should tell us what's going on or you make things worse...

Serious banking problems?  Security breach? Coins stolen? Just poor Managment?    So let's just hope this is no MtGox 2.0!     


If something is not working in this world, than usually banks are involved.   So I think that their banks is screwing things up and HitBTC can't do anything about it.   BTC withdrawals & Trading is still working like a charm...

I really hope these problems will go away  as hitBTC used to be the best exchange in Europe.   

@HitBTC  please pm me or write when your banking problems are resolved.  I will only deposit again if deposits are credited within 1 banking day. 



EDIT: Euros arrived at hitBTC today!

Something seems to be moving. Hope will be ok. Ill update the link anyway it goes.

[mars78]

Code:

Today, 09:44:41	197449-155503-89127	Outgoing bitcoin transfer 	0.7401 ฿	  Failed	

Please fix. 

[HerrAndreas]

Code:

Today, 09:44:41	197449-155503-89127	Outgoing bitcoin transfer 	0.7401 ฿	  Failed	

Please fix. 

same here with a little more btc....

fix is needed like the desert needs water.

[HerrAndreas]

Code:

Today, 09:44:41	197449-155503-89127	Outgoing bitcoin transfer 	0.7401 ฿	  Failed	

Please fix. 

same here with a little more btc....

fix is needed like the desert needs water.

seems fixed.

transfer showing up in blockchain.

my daily dose of adrenaline was already taken care of by that rally, no need for any extra action...

well seem sto be working now.

[cozytrade]

What is going on 

Recently they don't respond to the support ticket.

In stealth manner, they reduced the contact point, I remember they had phone line support both for North America and Europe but they've been removed from the web. Contact for technical support was removed and only pr, support and investors remain.

My problem is,

"Please do not fund your account using wallet addresses generated prior to September 30. All transfers to these addresses cannot be credited to your account."
(It is funny they changed the description slightly from "be ignored")

It conflicts with

"To fund your account using bitcoins, you need to send an amount to the following address (a new address is generated every time you make a deposit, however, you can use all addresses linked to your account):"

Obviously the old address should be linked to the account, anyone know if they lost old private keys?

[hitbtc]

Dear mars78, HerrAndreas and cozytrade,

Thank you for contacting HitBTC.
HitBTC values all its customers and is committed to delivering the most outstanding customer service.
We appreciate that you are using our service and apologize for any inconvenience you may experience.

Please contact our Support Team at support@hitbtc.com and we will help you to resolve the issue as soon as possible. We are kindly asking you to provide us with all the relevant information, e.g. the date/time the problem occurred, your user ID, a screenshot where we can see the issue, etc. 

Thank you,
HitBTC Team

[HerrAndreas]

request for public statement:

Hi hitbtc crew,

the withdrawal issues have been taken care of very swiftly. Thanks for that.




I would like to get a statement from you concerning the change of beneficary for fiat deposits.

thanks in advance,

HerrAndreas.

[hitbtc]

Dear HerrAndreas,

If you have any issues with your deposits, please contact our Support Team at support@hitbtc.com and we will help you to resolve the issue as soon as possible. We are kindly asking you to provide us with all the relevant information, e.g. the date/time the problem occurred, your user ID, a screenshot where we can see the issue, etc.

Thank you,
The HitBTC Team

[cozytrade]

Recently they don't respond to the support ticket.

Please contact our Support Team at support@hitbtc.com and we will help you to resolve the issue as soon as possible.

Thank you but did you read my point quoted
I posted as I contacted your Support Team but no response.

Where shall I raise to complain (I remember you might have email address for complaints but disappeared too)

[bernard75]

Mine was answered within 12h, although not satisfactory.

BTW: The private keys situation worries me too.

[mars78]

Recently they don't respond to the support ticket.

Please contact our Support Team at support@hitbtc.com and we will help you to resolve the issue as soon as possible.

Thank you but did you read my point quoted
I posted as I contacted your Support Team but no response.

Where shall I raise to complain (I remember you might have email address for complaints but disappeared too)

Withdrawal working now. no response from support until now.

[HerrAndreas]

repeating my previous request for public comment on change in beneficary when depositing fiat.

(please use basic logic to work out that this can not be dealt with in a private email. So no need to ask me to email support. ok?)

new question:
what happened to the trading pair of EUR/USD?
I moved some of my EUR balance to USD but now can not trade it back to EUR.
Is EUR/USD coming back and what about other trading pairs? Are some going to go too?

HerrAndreas.

[bernard75]

As "the most adavncde" Exchange i would expect updates on what is happening:
Why are addresses blocked since the date you set?
Your appliance manger is having holidays?
And ofc the withdraw status is very worring.

[hitbtc]

Dear HerrAndreas,

The application of the new compliance rules is dictated by the KYC/AML/ATF at the same time for banks from different countries and continents. All financial institutions are bound by the corresponding transaction processing rules, implying that USD transactions must satisfy the requirements outlined by a US bank.

To implement these rules, we have amended the requirements to obtain the Verified, Limited, and General user statuses. These changes modify the set of available trading instruments and deposit and withdrawal processing.  

Affected users should contact our Support Department and all requests will be treated on a case-by-case basis.

HitBTC Team

[hitbtc]

Dear bernard75,

We will happily provide you an answer at our new Official Forum: https://forum.hitbtc.com/.

HitBTC Team

[hitbtc]

Dear All,

Since October 1, 2014, we have been upgrading our Support and Public Relations service to become a single point of contact.

Now we welcome you on our Forum and Blog. In the Blog, you will find all of the HitBTC’s news and will be able to leave your comments and share the information in the media. In addition, we have launched our own Forum for all the discussions and the live communication will be available afterwards.

We are looking forward to meeting you there!

Yours HitBTC

[hitbtc]

Dear All,

It’s been a long time since we had been in touch on Bitcointalk. How do you do?

We’re doing great. Check out our trading volumes on Coinmarketcap.



Speaking briefly, we strive to provide our traders with more markets and more powerful tools for comfortable and flexible trading. Powerful API, convenient reports system and other handy stuff is here to assist you in trading on your favourite markets. Here’s the list of them.
Also take a look at the Market spread and Market depth sections. These are tailored to become your smart guides in the volatile crypto world.




It’s time to say we are back to Bitcointalk! We have a lot to tell you about us, and you probably would have some questions to ask, ideas to spread, opinions to share. We’re here for you.

Here are some of our most recent news: we have listed Maidsafe (MAID) and Synereo (AMP) coins. Also it’s now possible to credit your USD account and withdraw funds with no need to verify your account - by using USDT coins! 1 USDT is always equal to 1 USD.
More news.

 HitBTC Team