I had the opportunity to do the test as an agent for the
https://arbiscan.io/address/0x5194D97A7D9bc5E093AE6b8189c52873eEdfcC9b contract.
Contractee wanted a text translated from English to French.
Contractor promised Contractee a professional quality translation.
Contractee was not satisfied with the quality of the work provided and suspected the use of online translation tools such as Google Translate.
Who are the two parties?
Well, I don't have much info.
However, Contractee has 10 reviews, all 5/5 and all positive comments. Contracotr has none, and no feedback at this time.
At first glance, I didn't really know what to make abut this dispute. The translation seemed not perfect but more or less OK.
On re-reading the chat again, I realised that Contractor received the text to be translated at 13:44. He sent the translated version at 13:45. This first point suggests the use of a translation tool.
Then, when I read the text, I realised that there were some mistakes in the translation and some grammatical errors.
Contractee was quite insistent at the beginning of the exchange, emphasising the fact that he required a professional quality translation. In my opinion, therefore, the contract has not been fulfilled, and I have agreed with Contractee.
So I sent a quick message in the chat, explaining my decision, and then sent the funds back to Contractee. I chose a 1% agent fee.
I did not propose a 50/50 arrangement as Contractor was clearly acting in bad faith. (If there had not only been ONE minute between receiving the text and sending the translation, I would have proposed a 50/50 or some other arrangement.)
Comments and observations:
-Perhaps a page/history for the agents, so that they can be trusted in disputes?
-The contract is no longer visible at all once the funds have been sent, perhaps it would be practical to keep them for a while in case of a problem with one of the parties?
-Perhaps you could incorporate the possibility for agents to invite a third party agent into the chat, in case there are any doubts? For example, if the agent in my test didn't speak French, he could ask another agent for help? How was supposed to do an non-FR speaking agent to deal with this case?
Another question: is there an appeal system for the agent's decisions?
Or is his decision final and absolute?
Otherwise, I love the principle of your service, guys! I heard about you on Dread, and I'm pleased to have had the opportunity to try out your services as an agent. I'd love to be an agent and handle real disputes in the future if I get the opportunity, it's very interesting and necessary in our world to have access to real escrow services.
We all know that in a free and decentralised market, trust and reputation are essential. Your service offers to add trust and build some reputation, it can become a MUST if you continue like this. You might want to consider listing yourself on tor.taxi for more visibility, as many people are looking for trusted escrows. Likewise, why not list yourself on kycnot.me?
Last question: I haven't found a way of adding 2FA, is this planned for the future?
I'll continue to browse your documentation and your site, and I'll add my comments/questions here if I have any.
Thanks @Zenland, that was really interesting!
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