Well that's pretty shitty policy.
So their advise to make a claim for the logistics agent makes no sense at all.
Best case scenario with that claim would be getting 45USD back if I'm understanding this correctly.

Yes, with all the problems Bitmain is having at the moment, Canaan Creative could still rule this miner generation if they soon come up with a good energy-efficient miner and have good customer service!  

There must been some rough handling in some part of the shipment and although you packed it well, two heat sinks fell of.
But as we have seen with the S7, Bitmain has had some quality issues with the thermal adhesive used in heat sinks and pictures about suddenly detaching S7 heat sinks have been posted in this forum.

Tupsu:
I'm not on Bitmain's side in this, but I was just barely able to confirm that the picture Bitmain sent for you is your board.
I used zoom and sharpen effect with Irfanview.

See picture below.
(click for bigger picture)


It corresponds with your original picture of the hash board, posted here https://bitcointalk.org/index.php?topic=1540037.msg16016240#msg16016240
(click for bigger picture)

Yeah, the rattling sound which comes from the boards being loosely attached almost made me shit my pants when I received my Ant S9 and carefully turned it around 360deg few times.  
It was kind of tricky to find out if there is any loose heat sinks before turning it on.
Luckily my unit turned out too be a good one, at least so far.
Sorry to hear about you guys' S9 problems though  

Damn! My Super Flower Golden Green 500W PSU just broke today  
The S7-LN is fine though, I tried running it with another PSU just fine  
Some idle time now though before I can get it running 24/7 again with a new PSU.

Also if you have some other Antminers, you could save the BeagleBone Black board for a spare part.

IMO you need some professional help or otherwise you could end up burning everything.

The hacked S7-LN from the group buy is working nicely, thanks again Sidehack and Phil!  

I have now some measurements for you Phil.
The PSU I'm using is Super Flower Golden Green SF-500P14XE 500W.
The meter used for both voltage and current, with my test setup is HT Instruments HT7011 clamp meter.
Voltage is approx. 222 VAC
Current is approx. 2.0 A
So the power at the wall is approx. 444 W

Not bad.  

It is almost the same as you measured Phil (442W).

Yes.

The most efficient miners available for the public at the moment:

BITMAIN (www.bitmaintech.com)
-Antminer S7 4.73 Th/s
-Antminer S7-LN 2.7 Th/s
-Antminer S9 12.93 Th/s
-Antminer S9 11.85 Th/s

CANAAN CREATIVE (www.canaan.io/en/avalon/)
-Avalon6 3.5Th/s

No problem, good to hear.

Yeah, I'll soon have my one mining  
I paid the VAT 24% and it's on the way to the west coast.
I'll measure the consumption with my clamp meter and test cable -setup soon as I have my hands on it.

I emailed them again:
They answered:

This is the most clear I can make this.
All of the red connectors are behind a 30A 12V rail.
They are ultimately the one and same 12V rail, but it is splitted for safety.
This is the case for most of the "multi-rail" PSUs.
This info is based on http://www.lepatek.com/eng/product_content/1/1/20/

The red connectors in this scheme are marked with the 12V rail:


The same view in the PSU back panel:

http://www.lepatek.com/eng/product_content/1/1/20/

+12V1  20A

+12V2  20A

+12V3  30A

+12V4  30A

+12V5  30A

+12V6  30A

+2.6 = HagssFIN
I expected a huge drop in the difficulty after the halving, but nope.

Here are the latency values in Vaasa, Finland.
NL and DE are pretty much equally as good, DK latency is little bigger.

Batch 6 and batch 7 are sold out, I'm eager to see what is the price for the batch 8