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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3039464 times)
Mota
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October 07, 2013, 09:13:28 AM
 #13381

Quote
Why should that be crazy? Those miners are premium items, and I paid a premium for them. I know that they have a LOT of profit margin and I don't want them to issue refunds, since they need the money to get gen2 started without preorder bs.
As far as customer satisfaction goes I would have been more than happy to get it in time with 400gh/s. I fully intended to OC them anyway...

They are barely behind, that is why. And, they are shipping 30% + in more Ghash/s - That is more compensation that is reasonable, return wise.
Tell your story to the BFL and Avalon customers (of which unfortunately I am a customer) - There is a huge chance of a successful class action there.

If you feel strongly, just start a class action lawsuit, I just don't get the feeling that many people are pissed about this.
(Perhaps if the other companies delivered we'd all be on the same side, but what KNC is doing is incredible - relative or not).

Now look here: If this was a normal b2c transaction that would be no problem at all. But since this is a b2b transaction it is part of the agreement that both sides honor the agreement. The agreement was: Pay in the first week and get your unit in September day1 day 2.
I would have had no problem with getting it as late as Friday, since Thursday was a holiday in Germany. I even called them and was assured my miner would be here Friday morning at the latest.
Also, 30% Gh/s increase was no compensation. Most of us here who know a little about that stuff knew that their margins upon margins were no fluke, they stated it that way in order to avoid the BFL desaster with lesser hashrates than promised. That said, BFL is another Company in another country. In Europe they would be in jail by now and all assets returned to their customers.

If you read the thread you will notice that I always defended them when undue bs was posted about stuff they were doing. But critique has to be mentioned where it is due. Orama posted here a lot so we know that murphys is a bitch and pretty much everything went wrong at the production. But that is not the customers fault and they should be the ones kept happy.
So I ask you, what do you - as a businessman - want more? Unhappy Customers with 4-5 Btc more due to refunds/Unhappy Customers because said refunds are only for hosted Jupiters/Unhappy Customers because day 2 orders are still not in hand OR decreased profit with your gen2 devices/november units because you gave everyone who waited more than a week for their order a discount voucher so that they can MAYBE get their 3-10 days worth of btc back themselves and are happy? That is called Customer Satisfaction and companies want it because it creates returning customers. And I for myself wont buy anymore units from them until I am a happy customer.

Who wants to be a billionaire? Me!
You could help Wink 1Dvja1RFCqxdnYRgjTntwGvdCeUisU4xp
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October 07, 2013, 09:18:20 AM
 #13382

Had my Saturn shipped Thursday. got stuck in cologne by "customs" . there is no customs check on internal EU packages. Pkg delay-add'l security check by Gov't or other agency- beyond UPS control.
 I did a search on the above message and with the millions of UPS packages sent daily, I got 4 hits. 2 were driver errors (left the package at the wrong gate) 1 was the driver pulled over for speeding and cops checked the whole van. 4th was a train derailment  Shocked. I wonder what caused mine. Its due today but I have lost 4 days:(
Almost forgot. I rang UPS and demanded to know exactly where my package was now (Friday). Guy says Germany. where in Germany ? At the harbour. I didn't realise express shipping went by SHIP

I had mine ship 10/2/2013;  my shipping number was between 10-20;  not supposed to arrive until this Wednesday 10/9/2013.

So..  it could be worse!
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October 07, 2013, 09:30:28 AM
 #13383

Quote
Why should that be crazy? Those miners are premium items, and I paid a premium for them. I know that they have a LOT of profit margin and I don't want them to issue refunds, since they need the money to get gen2 started without preorder bs.
As far as customer satisfaction goes I would have been more than happy to get it in time with 400gh/s. I fully intended to OC them anyway...

They are barely behind, that is why. And, they are shipping 30% + in more Ghash/s - That is more compensation that is reasonable, return wise.
Tell your story to the BFL and Avalon customers (of which unfortunately I am a customer) - There is a huge chance of a successful class action there.

If you feel strongly, just start a class action lawsuit, I just don't get the feeling that many people are pissed about this.
(Perhaps if the other companies delivered we'd all be on the same side, but what KNC is doing is incredible - relative or not).

Now look here: If this was a normal b2c transaction that would be no problem at all. But since this is a b2b transaction it is part of the agreement that both sides honor the agreement. The agreement was: Pay in the first week and get your unit in September day1 day 2.
I would have had no problem with getting it as late as Friday, since Thursday was a holiday in Germany. I even called them and was assured my miner would be here Friday morning at the latest.
Also, 30% Gh/s increase was no compensation. Most of us here who know a little about that stuff knew that their margins upon margins were no fluke, they stated it that way in order to avoid the BFL desaster with lesser hashrates than promised. That said, BFL is another Company in another country. In Europe they would be in jail by now and all assets returned to their customers.

If you read the thread you will notice that I always defended them when undue bs was posted about stuff they were doing. But critique has to be mentioned where it is due. Orama posted here a lot so we know that murphys is a bitch and pretty much everything went wrong at the production. But that is not the customers fault and they should be the ones kept happy.
So I ask you, what do you - as a businessman - want more? Unhappy Customers with 4-5 Btc more due to refunds/Unhappy Customers because said refunds are only for hosted Jupiters/Unhappy Customers because day 2 orders are still not in hand OR decreased profit with your gen2 devices/november units because you gave everyone who waited more than a week for their order a discount voucher so that they can MAYBE get their 3-10 days worth of btc back themselves and are happy? That is called Customer Satisfaction and companies want it because it creates returning customers. And I for myself wont buy anymore units from them until I am a happy customer.

I'm not sure if you are taking my words personal or not. I just disagree with you (but enjoy your posts and from memory do think you were always on their side). That said, perhaps I didn't know the full story. Are you saying a September 1st or 2nd delivery? If so then I take back what I said. I thought they said shipment before October, technically even the last day of September would be valid, though not nice.

I still think the 30% or so higher hashrate is pretty huge. (We have to do the math though). But, as I mentioned above, it depends on the due date. Perhaps clarify that before I give my final verdict.  Grin

I'm not sure about the B2B part. I do follow you regarding European companies being held to a higher standard (I'm in Germany and still am shocked by the protections consumers get here. But, much deserved usually.)

At this point, I can't see buying more rigs unless there really is some chance at profitability or breaking even. It is sure a fun hobby and that is as far as I think I may take it. Have to finish and see how my GB's turn out. But thus far, very clearly, it would have been better to just buy the BTC's and it isn't even close. I think the mining market might adjust somewhat due to this, but there are other factors involved, such as preferring to mine over buy and sometimes buying isn't even a possibility...

Thx,
IAS

BTC = Black Swan.
BTC = Antifragile - "Some things benefit from shocks; they thrive and grow when exposed to volatility, randomness, disorder, and stressors and love adventure, risk, and uncertainty. Robust is not the opposite of fragile.
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October 07, 2013, 09:40:27 AM
 #13384

Are any of you running extra fans on yours? some of the components could burn and catch on fire according to people. We have to figure out how to prevent this.It looks like only the controller board, so maybe we each should run extra fans on them if not the whole unit. Please speak your mind as to how you can prevent this for your miner - like extra fans or what? Is there a heatsink that I could put on top of the components or what?

http://imgur.com/a/HKLWD
http://imgur.com/a/hyA3a
http://imgur.com/2UZuUzH

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October 07, 2013, 09:47:22 AM
 #13385

Are any of you running extra fans on yours? some of the components could burn and catch on fire according to people. We have to figure out how to prevent this.It looks like only the controller board, so maybe we each should run extra fans on them if not the whole unit. Please speak as to how you, personally are going to prevent this - like extra fans or what? Is there a heatsink that I could put on top of the components or what?

http://imgur.com/a/HKLWD
http://imgur.com/a/hyA3a
http://imgur.com/2UZuUzH



fires? I've only heard of the one burnt component ie flash/smoke is all....anyway just heard of the 1 board issue I  think?

with a metal case and the cover on away from clutter I'd suspect most of us will be fine imho..now a case less/open unit not so sure?


Searing














 

 

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ur0pl
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October 07, 2013, 09:57:02 AM
 #13386

fires? I've only heard of the one burnt component ie flash/smoke is all....anyway just heard of the 1 board issue I  think?

with a metal case and the cover on away from clutter I'd suspect most of us will be fine imho..now a case less/open unit not so sure?


Searing

Wouldn't an open case be better for heat if not also airflow? I think I should open my case and put a big fan running on it
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October 07, 2013, 09:59:45 AM
 #13387

now showing in progress....order number 23xx, ordered and paid june 18th

one saturn on the way....

anyone receive their saturn yet? ANY PROBLEMS? hopefully not.
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October 07, 2013, 10:01:37 AM
 #13388

fires? I've only heard of the one burnt component ie flash/smoke is all....anyway just heard of the 1 board issue I  think?

with a metal case and the cover on away from clutter I'd suspect most of us will be fine imho..now a case less/open unit not so sure?


Searing

Wouldn't an open case be better for heat if not also airflow? I think I should open my case and put a big fan running on it

My recommendation is to upgrade your  unit to v0.92 the moment you get it.

Drops the watts at the wall from 860 to 580.

That itself will help save them from the magic smoke.
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October 07, 2013, 10:02:57 AM
 #13389

fires? I've only heard of the one burnt component ie flash/smoke is all....anyway just heard of the 1 board issue I  think?

with a metal case and the cover on away from clutter I'd suspect most of us will be fine imho..now a case less/open unit not so sure?


Searing

Wouldn't an open case be better for heat if not also airflow? I think I should open my case and put a big fan running on it

I was thinking of stuff blowing into the unit ..the cat that kinda thing ...actually come to think of it them fans would be like "cat come here" magic imho heh















 

 

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sbfree
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October 07, 2013, 10:03:07 AM
 #13390

fires? I've only heard of the one burnt component ie flash/smoke is all....anyway just heard of the 1 board issue I  think?

with a metal case and the cover on away from clutter I'd suspect most of us will be fine imho..now a case less/open unit not so sure?


Searing

Wouldn't an open case be better for heat if not also airflow? I think I should open my case and put a big fan running on it

My recommendation is to upgrade your  unit to v0.92 the moment you get it.

Drops the watts at the wall from 860 to 580.

That itself will help save them from the magic smoke.

I thought some were saying v0.92 was the bbq version?Huh
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October 07, 2013, 10:05:22 AM
 #13391

good PR on Knc:
http://www.sacbee.com/2013/10/05/5797112/576ghs-bitcoin-miner-presented.html
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October 07, 2013, 10:05:28 AM
 #13392

now showing in progress....order number 23xx, ordered and paid june 18th

one saturn on the way....

anyone receive their saturn yet? ANY PROBLEMS? hopefully not.


like that 23xx in progress I have a 304x order (i'm so excited.......should find that song)

what i'm gonna do when my miner arrives

http://www.youtube.com/watch?v=8f7wj_RcqYk


some of you near the knc office should put one of these on heh

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naRky
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October 07, 2013, 10:08:22 AM
 #13393

Jupiter #16xx in progress today morning





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October 07, 2013, 10:08:36 AM
 #13394

to prevent fire, i think i should have the casing off and put a big fan on it. what do you think? casing on or off?

and should you use .93 or .90 firmware?
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October 07, 2013, 10:09:14 AM
 #13395

ANY SATURNS IN THE WILD YET???
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October 07, 2013, 10:12:54 AM
 #13396

Order #64** Paid (Payed)   Cry still not shipping yet.

A fun ShoutBox. http://shoutscloud.com | Feel Like Donating? 1E1tJhAHVLCyw58pN7jXSFMLMrK6cDhw8v
Buy/Sell BitCoin & LiteCoin  Click here! | Looking for a great exchange? CoinBase Has you covered.
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October 07, 2013, 10:13:17 AM
 #13397

ANY SATURNS IN THE WILD YET???


Today. staring out the window looking for UPS van.
Who said v0.92 was the BBQ version?? . me scared
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October 07, 2013, 10:14:09 AM
 #13398

now showing in progress....order number 23xx, ordered and paid june 18th

one saturn on the way....

anyone receive their saturn yet? ANY PROBLEMS? hopefully not.

I have a saturn, 277 Gh/s since last friday, with 0.93 fw. I hope it will hashing for some good months  Wink
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October 07, 2013, 10:16:55 AM
 #13399

ANY SATURNS IN THE WILD YET???


Today. staring out the window looking for UPS van.
Who said v0.92 was the BBQ version?? . me scared

Have a check on the KnC forum for what other people have shared about that and other issues. Easy enough to read what's on there as it's quiet and avoid or fix and problems Smiley

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October 07, 2013, 10:17:02 AM
 #13400

Order #64** Paid (Payed)   Cry still not shipping yet.

Are you just looking at your order page or copying your "# to check order status: ####-####-####" and pasting it into the order tracking on the front page?


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