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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3008002 times)
FoolPartedWithMoney
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March 01, 2014, 04:59:12 AM
 #30461

I ordered 2nd batch (November) Jupiter a while back. When I saw that BTC price dropped from 300 to 200 I chickened out and cancelled the order. Then, while waiting for refund via Paypal, the BTC price started to go up. I realized that I made a mistake. I sent them an email saying, that since I still didn't receive a refund, to please cancel my cancellation, that is, I wanted to keep my order. I hoped that since they didn't open up a sale for my cancelled Jupiter, they'll let me do that as a nice gesture towards a previous customer (I had an October Saturn). But they didn't do it, and returned my money the same day. That's when I realized that they don't really care much about previous customers.
Among other things I wished were different with KNC:
- They delayed October shipments a bit, I think mainly due to reports of fire, so I don't blame them for that (I blame those who burnt their miners  Angry ).
- They stopped allowing paypal/credit card payments.

But I realize that they are not a charity, so they do what's best for them. I was quite a bit worried during the October wait that once they finally produce valuable machines, they will either not send them to customers, or delay significantly. So, they were honorable in that respect and I really appreciate that. That outweighs many of their negatives in my opinion. Plus, I was lucky that stuff I got from them performed fairly well.
I don't really care that they didn't open up sales for more upgrade modules (i would have bought just one and it wouldn't have made much difference), or more Jupiters (they would've priced them too high). I don't have a Neptune order and I don't plan to order any more mining equipment with them, or anyone else for that matter. So I don't really care how they will treat their Neptune or other customers  Cool. Yes, they could've become more arrogant now, but they left me with some good memories (like that time when they were bringing up the chip overnight and also when I finally received my miner), that's all that matters to me. So thanks KNC.
Needed to get this off my chest.
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1Neptune
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March 01, 2014, 07:46:18 AM
 #30462

You really also shouldn't be adding your 2 cents to this forum unless you have an order or own a KnC miner as your speculation doesn't mean anything to the rest of Neptune and or Knc owners. Smiley
  

That's the same as saying you can't comment on the government if you haven't been in government, or you can't comment on killing chickens if you haven't killed a chicken.

Really?

The more diverse viewpoints the better. Let open discussion persuade or dissuade, as the case may be.

Diverse viewpoints? How is a diverse viewpoint when the people complaining don't even have an Neptune on order? It's like saying I hate Honda's, though I have never owned one nor have I driven one. Is my view valid, no and I shouldn't be mocking Honda because I don't have any right too.

You can't compare the government to Knc.. That's like comparing apples to oranges, so get real or get lost! Smiley


You're pointing your rant at the wrong person. I wasn't comparing KnC to government, but it appears the point was lost completely on you. You have no idea and it's none of your business if I own KnC hardware or don't, or if I do or do not have equipment on order, or if I've cancelled my order(s).

You "get real or get lost" jackass. What a lame, tired, old statement. "Get real"... seriously... you stuck on stupid or the 1980's?
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March 01, 2014, 08:01:27 AM
 #30463


I am still keeping mine, hoping that I will receive physical miners, which I can mine with for a while and then sell them on Ebay or sell directly on Ebay.
But it looks more and more plausible that we will all receive virtual hashrate.
Also I really don't like their attitude towards their customers. I sent them an email with questions + called them and got exactly what I expected: a lot of words and phrases, but not real information.
Phone support does not even want to answer the question: Is 1st July considered late?
Sam is nowhere to be found and would rather be hit by a train, than speak with any of his customers.
Bitcoinorama is also nowhere to be found.

Basically communication and information is totally lacking and they don't care a single bit.


I am keeping my neptune for the moment, but $13,000 / 600 = 21.6BTC, so i am aware and tempted of the refund, the gamble of the 10 day wait puts me off. Knowing my luck i would refund and then we would see $1050btc again.

I have been having some off communications with KnC also lately. Two hosted miners have been dropping in speed from 550 down to 500.
KnC say the engeneers check them and all is fine and hashing at 550, that's not what the pool ever says.

I asked if the miners could be taken out of hosting and sent to me early, i then got told this could not happen and the miners were to stay in hosting until the hosting contract has ran out........ seems most strange to me, unless they are running extra boards from my control boards or they have over clocked my boards and i just get a % of the generated hashrate. Either way, i did not like being told i could not have what i paid for, until another service i had paid for runs out.

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March 01, 2014, 08:09:18 AM
 #30464


I am still keeping mine, hoping that I will receive physical miners, which I can mine with for a while and then sell them on Ebay or sell directly on Ebay.
But it looks more and more plausible that we will all receive virtual hashrate.
Also I really don't like their attitude towards their customers. I sent them an email with questions + called them and got exactly what I expected: a lot of words and phrases, but not real information.
Phone support does not even want to answer the question: Is 1st July considered late?
Sam is nowhere to be found and would rather be hit by a train, than speak with any of his customers.
Bitcoinorama is also nowhere to be found.

Basically communication and information is totally lacking and they don't care a single bit.


I am keeping my neptune for the moment, but $13,000 / 600 = 21.6BTC, so i am aware and tempted of the refund, the gamble of the 10 day wait puts me off. Knowing my luck i would refund and then we would see $1050btc again.

I have been having some off communications with KnC also lately. Two hosted miners have been dropping in speed from 550 down to 500.
KnC say the engeneers check them and all is fine and hashing at 550, that's not what the pool ever says.

I asked if the miners could be taken out of hosting and sent to me early, i then got told this could not happen and the miners were to stay in hosting until the hosting contract has ran out........ seems most strange to me, unless they are running extra boards from my control boards or they have over clocked my boards and i just get a % of the generated hashrate. Either way, i did not like being told i could not have what i paid for, until another service i had paid for runs out.


It's statements and experiences like yours and so many others that lead people to justifiably question KnC's business practices and their lack of consideration of customers.

I have my own reasons to question their lack of consideration of their customers that won't be detailed here. At least not yet.
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March 01, 2014, 09:27:05 AM
 #30465

Been away for a while.  I am confused.  Why do ppl want a btc refund?  Take cash and buy more btc than you had before.  Hasn't spot been mostly $800-1000 during most of the Neptune pre-order period?

When BTC turn into cash its a taxable event.

When more than $10k gets transferred into your account in the U.S. it fires off a red flag to the IRS

That is why KNC should refund back in the form it was paid in. But they are doing the opposite so that they can have credit for refunding in fiat. The more they have in BTC and the less they have in fiat the better they are too (less taxable events)



KnC needs to put up a sign... BUY at your OWN RISK! As refunds may not be turned in the same currency your product was purchased in. Smiley

on that note is it true that the 3rd batch of knc miners (the ones they are selling now) don't have a refund?

somehow i can't seem to get an answer to this (or it is obviouse someplace and i read over it)

thanks
Searing

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March 01, 2014, 09:33:41 AM
 #30466

Been away for a while.  I am confused.  Why do ppl want a btc refund?  Take cash and buy more btc than you had before.  Hasn't spot been mostly $800-1000 during most of the Neptune pre-order period?

When BTC turn into cash its a taxable event.

When more than $10k gets transferred into your account in the U.S. it fires off a red flag to the IRS

That is why KNC should refund back in the form it was paid in. But they are doing the opposite so that they can have credit for refunding in fiat. The more they have in BTC and the less they have in fiat the better they are too (less taxable events)



KnC needs to put up a sign... BUY at your OWN RISK! As refunds may not be turned in the same currency your product was purchased in. Smiley
It was written here in December and in KNC update payment in BTC refund in USD for neptunes pre pre pre orders same like the fact the 3Thas won't give you the btc back and due high diff will btc drop
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March 01, 2014, 09:54:15 AM
 #30467

KnC needs to put up a sign... BUY at your OWN RISK! As refunds may not be turned in the same currency your product was purchased in. Smiley

on that note is it true that the 3rd batch of knc miners (the ones they are selling now) don't have a refund?

somehow i can't seem to get an answer to this (or it is obviouse someplace and i read over it)

thanks
Searing


If every thing goes to plan then I can see them saying no to refunds, but if miners change from physical to virtual or there is a delay in production then they cannot/should not refuse a refund.

I really couldn't care if they say 'no refunds' in the terms, if they can't produce in a timely manner then they have to refund if they like it or not.

I might be delusional but this is how I see it.
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March 01, 2014, 10:04:04 AM
 #30468

KnC needs to put up a sign... BUY at your OWN RISK! As refunds may not be turned in the same currency your product was purchased in. Smiley

on that note is it true that the 3rd batch of knc miners (the ones they are selling now) don't have a refund?

somehow i can't seem to get an answer to this (or it is obviouse someplace and i read over it)

thanks
Searing


If every thing goes to plan then I can see them saying no to refunds, but if miners change from physical to virtual or there is a delay in production then they cannot/should not refuse a refund.

I really couldn't care if they say 'no refunds' in the terms, if they can't produce in a timely manner then they have to refund if they like it or not.

I might be delusional but this is how I see it.

It's a principle at least as old as Rome in the common law: A unilateral change to a contract is not valid. Unless you're a government, then such things as morality and ethics have no meaning anyway.

Don't sign nothin' without a lawyer vetting it. YOUR lawyer, not KNC's.

Buy Bitcoins with Paypal, Credit card, or other methods. Send me a PM or a text to 208-451-2665.
AussieHash
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March 01, 2014, 12:04:54 PM
 #30469

I asked if the miners could be taken out of hosting and sent to me early, i then got told this could not happen and the miners were to stay in hosting until the hosting contract has ran out........ seems most strange to me, unless they are running extra boards from my control boards or they have over clocked my boards and i just get a % of the generated hashrate. Either way, i did not like being told i could not have what i paid for, until another service i had paid for runs out.

Hosted jupiters are probably ASIC boards on a shelf
Flashman
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March 01, 2014, 12:25:37 PM
 #30470

I have been having some off communications with KnC also lately. Two hosted miners have been dropping in speed from 550 down to 500.
KnC say the engeneers check them and all is fine and hashing at 550, that's not what the pool ever says.

I asked if the miners could be taken out of hosting and sent to me early, i then got told this could not happen and the miners were to stay in hosting until the hosting contract has ran out........ seems most strange to me, unless they are running extra boards from my control boards or they have over clocked my boards and i just get a % of the generated hashrate. Either way, i did not like being told i could not have what i paid for, until another service i had paid for runs out.

Doesn't take much in variance or slight network problems to swing pool hash by +/- 10%

But that's a little worrying that they can't send your Jupiters out to you, though I would suspect it could be that they have to disassemble an entire rack, take 10 Jupiters offline or something to get your two out, and they've racked them with Jupiters that were contracted for the same time.

TL;DR See Spot run. Run Spot run. .... .... Freelance interweb comedian, for teh lulz >>> 1MqAAR4XkJWfDt367hVTv5SstPZ54Fwse6

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March 01, 2014, 01:11:40 PM
 #30471

Any one experienced any difficulties or major improvements with the latest firmware upgrade?
https://www.kncminer.com/news/news-77
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March 01, 2014, 01:19:21 PM
 #30472

Any one experienced any difficulties or major improvements with the latest firmware upgrade?
https://www.kncminer.com/news/news-77

Yes, the latest firmware added a overclocking feature that increased the hashrate of my November Jupiters by ~75GH each. This is a good firmware upgrade for November Jupiters, but doesn't do much for October Jupiters.
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March 01, 2014, 01:22:52 PM
 #30473

I asked if the miners could be taken out of hosting and sent to me early, i then got told this could not happen and the miners were to stay in hosting until the hosting contract has ran out........ seems most strange to me, unless they are running extra boards from my control boards or they have over clocked my boards and i just get a % of the generated hashrate. Either way, i did not like being told i could not have what i paid for, until another service i had paid for runs out.

Hosted jupiters are probably ASIC boards on a shelf


The positioning of those screw fixtures are quite strange I have to say. They look like diagonal variants of the positions in the jupiters, 4 x board 2 x heatsink but diagonal.

I am aware my boards are just on a shelf, this s how i had 9 x 8vrm boards set up personally.
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March 01, 2014, 01:26:44 PM
 #30474

The shelves all appear to have psu Ready to be set up.

Any links to the pic source.  I have not been following the last few weeks
Paladin69
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March 01, 2014, 03:43:47 PM
 #30475

Any one experienced any difficulties or major improvements with the latest firmware upgrade?
https://www.kncminer.com/news/news-77

Yes, the latest firmware added a overclocking feature that increased the hashrate of my November Jupiters by ~75GH each. This is a good firmware upgrade for November Jupiters, but doesn't do much for October Jupiters.

Just installed the firmware on my worst performing November Jupiter.  Runs @ 560gh

Can't seem to find the "overclock feature" unless you are referring to adjusting power usage per die?

This looks different than the October machines.  Does die 1 control 0 & 1?  die 2 = 2 & 3, etc?  After looking below, what would you recommend I tweak to try and wake some of those zeroes up?

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March 01, 2014, 03:49:58 PM
 #30476

Been away for a while.  I am confused.  Why do ppl want a btc refund?  Take cash and buy more btc than you had before.  Hasn't spot been mostly $800-1000 during most of the Neptune pre-order period?

When BTC turn into cash its a taxable event.

When more than $10k gets transferred into your account in the U.S. it fires off a red flag to the IRS

That is why KNC should refund back in the form it was paid in. But they are doing the opposite so that they can have credit for refunding in fiat. The more they have in BTC and the less they have in fiat the better they are too (less taxable events)


Bad news.  It was a taxable event when you PURCHASED the miner, NOT when you refunded it.

Even if you keep your order, it's still taxable

There are tax provisions for buying an investment that for some reason becomes delayed and then isn't taxable until after the delay which, by the way I read it, would apply to buying the Neptune in 2013 then getting the refund in 2014.  Haven't finished reading the taxes booklets yet (one here 284 pages) but I'm guessing a 2013 form 1099-(one or another of the 1099's) or perhaps f8949.  Never having done the long form before it looks like one is suppose to preemptively file like an employer withholding taxes and should have filed last year.  Can't use the downloadable forms in these cases as they need barcodes.  The 1040 is for 2013.  Mail order request of any of the 1099's come dated 2014 so I expect I'll need specifically request mail-order 1099's or f8949's and file the few bitcoin cash-in's or barters on 2013 forms and the Neptune refund on a 2014 form.  If they get back that this isn't allowed, apparently one may make post-dated IRA contributions so that will mitigate the 2013 tax liability.



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March 01, 2014, 03:57:30 PM
 #30477

KnC needs to put up a sign... BUY at your OWN RISK! As refunds may not be turned in the same currency your product was purchased in. Smiley

on that note is it true that the 3rd batch of knc miners (the ones they are selling now) don't have a refund?

somehow i can't seem to get an answer to this (or it is obviouse someplace and i read over it)

thanks
Searing


If every thing goes to plan then I can see them saying no to refunds, but if miners change from physical to virtual or there is a delay in production then they cannot/should not refuse a refund.

I really couldn't care if they say 'no refunds' in the terms, if they can't produce in a timely manner then they have to refund if they like it or not.

I might be delusional but this is how I see it.

Delusional?  What, did you lose too much weight too quickly?  How.  My dreadmill may keep me healthy but doesn't really address the midrift weight of insulin resistance.  Maybe I should get a big blue ball for sitting on at my desk.



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merv77
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March 01, 2014, 04:09:48 PM
 #30478

KnC needs to put up a sign... BUY at your OWN RISK! As refunds may not be turned in the same currency your product was purchased in. Smiley

on that note is it true that the 3rd batch of knc miners (the ones they are selling now) don't have a refund?

somehow i can't seem to get an answer to this (or it is obviouse someplace and i read over it)

thanks
Searing


If every thing goes to plan then I can see them saying no to refunds, but if miners change from physical to virtual or there is a delay in production then they cannot/should not refuse a refund.

I really couldn't care if they say 'no refunds' in the terms, if they can't produce in a timely manner then they have to refund if they like it or not.

I might be delusional but this is how I see it.

Delusional?  What, did you lose too much weight too quickly?  How.  My dreadmill may keep me healthy but doesn't really address the midrift weight of insulin resistance.  Maybe I should get a big blue ball for sitting on at my desk.

what Huh  Undecided
merv77
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March 01, 2014, 04:14:37 PM
 #30479

KnC needs to put up a sign... BUY at your OWN RISK! As refunds may not be turned in the same currency your product was purchased in. Smiley

on that note is it true that the 3rd batch of knc miners (the ones they are selling now) don't have a refund?

somehow i can't seem to get an answer to this (or it is obviouse someplace and i read over it)

thanks
Searing


If every thing goes to plan then I can see them saying no to refunds, but if miners change from physical to virtual or there is a delay in production then they cannot/should not refuse a refund.

I really couldn't care if they say 'no refunds' in the terms, if they can't produce in a timely manner then they have to refund if they like it or not.

I might be delusional but this is how I see it.

It's a principle at least as old as Rome in the common law: A unilateral change to a contract is not valid. Unless you're a government, then such things as morality and ethics have no meaning anyway.

Don't sign nothin' without a lawyer vetting it. YOUR lawyer, not KNC's.

There is nothing on KNC that says that they 'don't refund',  or have I missed something

they did have a point in details of first batch that did say they do give refunds,
but removing/deleting this point on other batches doesn't mean that your not entitled to a refund either.  no?

edit.  I never signed or agreed to any ToC's either
kendog77
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March 01, 2014, 04:24:07 PM
 #30480

Any one experienced any difficulties or major improvements with the latest firmware upgrade?
https://www.kncminer.com/news/news-77

Yes, the latest firmware added a overclocking feature that increased the hashrate of my November Jupiters by ~75GH each. This is a good firmware upgrade for November Jupiters, but doesn't do much for October Jupiters.

Just installed the firmware on my worst performing November Jupiter.  Runs @ 560gh

Can't seem to find the "overclock feature" unless you are referring to adjusting power usage per die?

This looks different than the October machines.  Does die 1 control 0 & 1?  die 2 = 2 & 3, etc?  After looking below, what would you recommend I tweak to try and wake some of those zeroes up?



You can adjust the core speed of each die via the pull down box that says 900 MHz in the picture you posted.
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