HashFast announces specs for new ASIC: 400GH/s

[Ilan1]

With respect, a customer is a customer we are all in the same boat and therefore equally deserve our refunds.

[PuertoLibre]

With respect, a customer is a customer we are all in the same boat and therefore equally deserve our refunds.

I am joking Ian. Thought it was worth saying the joke that nobody would laugh at...yet amazingly HF would comply with anyway...reguardless of anyones wishes.

I am unsure if that is Irony or Cynicism.

[SolarSilver]

This was due to that last time I spoke to Willem, we had two
When I called him to make the second post we had four ^^

So I decided to go with several in case we get more xD
I will try to be as exact as possible in future updates.

So what makes your order magically different from all the other orders so that you actually get units shipped?

You have a more expensive lawyer? There are compromising pictures we have not seen yet of massage boy that gets things  moving?

[Ilan1]

I for one am not going to quit pursuing Hashfast until at the very least they provide me with some meaningful feedback, these one line replies are just a way of avoiding their resonsibility to communicate with its customers and show some transparency. If they acted in good faith and communicated regularly and responded to customers calls and emails rather than hiding behind a call answering service then they may not have such bad publicity. How do they ever expect to recover from this "Hash" of a business (excuse the pun) if they do not communicate! They are making a rod for their own back by acting in this fashion.

I have never in all my life experienced such terrible customer service from any company I have ever dealt with and that's the truth! If this was in the UK I would be straight over to the Citizens Advice Bureau and the Trading Standards office. I don't know if there is an equivelent body in USA, but I know that they exist and are in place for a reason. To protect consumers who purchase in good faith with hard earned cash. I have not used my legal insurance yet but I may have to start looking into what my options are from across the pond if I don't receive some credible feedback and responses to my questions soon.

I am really hoping that Hashfast are reading this! I want them to read it, and know that I am not kidding around. £2,500 might not be much to them and I may just be another number to them but it is a lot of money to me and by god I am not going to quit until I get what I am entitled to.

[ninjarobot]

I for one am not going to quit pursuing Hashfast until at the very least they provide me with some meaningful feedback, these one line replies are just a way of avoiding their resonsibility to communicate with its customers and show some transparency. If they acted in good faith and communicated regularly and responded to customers calls and emails rather than hiding behind a call answering service then they may not have such bad publicity. How do they ever expect to recover from this "Hash" of a business (excuse the pun) if they do not communicate! They are making a rod for their own back by acting in this fashion.

Communication? You can add that to the list of broken promises.

- Weekly production updates will be sent to the email address attached to each order

I have never in all my life experienced such terrible customer service from any company I have ever dealt with and that's the truth! If this was in the UK I would be straight over to the Citizens Advice Bureau and the Trading Standards office. I don't know if there is an equivelent body in USA, but I know that they exist and are in place for a reason. To protect consumers who purchase in good faith with hard earned cash. I have not used my legal insurance yet but I may have to start looking into what my options are from across the pond if I don't receive some credible feedback and responses to my questions soon.

They likely realized that everything they say will be used against them (since most statements made by them have been proven false). So their lawyer probably recommended to stop talking and hope this storm will blow over and customers will accept their losses.

I am really hoping that Hashfast are reading this! I want them to read it, and know that I am not kidding around. £2,500 might not be much to them and I may just be another number to them but it is a lot of money to me and by god I am not going to quit until I get what I am entitled to.

You and me both buddy. I paid the equivalent of $50000 for my single Batch 1 BJ. If I had not ordered I'd still have my 60 BTC. If they had shipped on time I would have been able to mine the majority back by now. It is a bit of a joke really.

• HF (Aug 8) - Buy your BJ now!  In stock! Shipping Oct 20-30! Payments in BTC only.
• Me - OK. I'll buy a BJ. Here is 60 BTC
• HF - Thanks! You can totally trust us. We want our customers to succeed!
• Me (Oct 30) - Where is my product?
• HF - There is no product. Did we say Oct 20? We meant Dec 31st.
• Me (Jan 1) - Where is my product?
• HF - There is no product. Did we say Dec 31st? We meant Jan 28.
• Me - If there is no product there is no sale. Can I please get my BTC payment back as per the ToS?
• HF - No. But here is a USD check worth 7.2 BTC (or 4.5 BTC after paying taxes)
• Me - ಠ_ಠ ~Dafuq!?
• HF - Have a nice day! Come again!

[dropt]

This was due to that last time I spoke to Willem, we had two
When I called him to make the second post we had four ^^

So I decided to go with several in case we get more xD
I will try to be as exact as possible in future updates.

So what makes your order magically different from all the other orders so that you actually get units shipped?

You have a more expensive lawyer? There are compromising pictures we have not seen yet of massage boy that gets things  moving?

That's simple.  DeaDTerra/iCEDRILL's order is first in line.  It may not be a well known fact, but it is.

[minternj]

This was due to that last time I spoke to Willem, we had two
When I called him to make the second post we had four ^^

So I decided to go with several in case we get more xD
I will try to be as exact as possible in future updates.

So what makes your order magically different from all the other orders so that you actually get units shipped?

You have a more expensive lawyer? There are compromising pictures we have not seen yet of massage boy that gets things  moving?

That's simple.  DeaDTerra/iCEDRILL's order is first in line.  It may not be a well known fact, but it is.

Actually it used to be well known they were second in line, while still in batch 1.
We were told October for Baby Jets. Icedrill told investors November.

[HazMatt810]

I am also a batch 4 customer, really kicking myself for ordering now, I went for the upgrade kit too.
I have been trying to get a refund and paid in Dollars exchanged from UK Stirling.
I modified their official refund and release form for a batch 4 customer.
I sent it to refunds@hashfast.com and Erin (customer support manager) acknowledged receipt but has not confirmed if I will actually get paid out. I have sent several emails asking but no reply.
It is really frustrating that you give what appeared to be a legit company your hard earned cash for a product that may never come and yet the don't even have the curtesy to reply to a few simple questions!! Rant over!

When did you order batch#4?

I ordered 12/13/2014 FYI. Looks like I'm in the upper sixties in line in batch 4, based on my order number.

[dropt]

Actually it used to be well known they were second in line, while still in batch 1.
We were told October for Baby Jets. Icedrill told investors November.

Then you may recall that they expected to start receiving units in October but listed November to give them a window for setup and room for any issues that may arrive.

If they're second, who's first?  Cypherdoc?

[minternj]

Who knows. At the very least they were in batch 1, same as baby jet batch 1. HF should be sending out some stable units to  customers at the front of the queue as well to be fair. But, i guess it was easier to send checks to babyjet batch 1 and send units to icedrill. That all we know for now right?

[ninjarobot]

Who knows. At the very least they were in batch 1, same as baby jet batch 1. HF should be sending out some stable units to  customers at the front of the queue as well to be fair. But, i guess it was easier to send checks to babyjet batch 1 and send units to icedrill. That all we know for now right?

By sending forced USD refunds to Batch 1 customers that paid in BTC they have effectively booted them out of the shipping queue.

Even if they don't cash this unsollicited check, if there are units to ship they will clearly not ship to these customers.

[yuriygeorge]

They could also be punishing the people who demanded a BTC refund and are actually going to be shipping full MPP + Baby Jet to compliant guinea pigs out by the end of the month. Haha, that would suck.

[BeepBeep2]

Who knows. At the very least they were in batch 1, same as baby jet batch 1. HF should be sending out some stable units to  customers at the front of the queue as well to be fair. But, i guess it was easier to send checks to babyjet batch 1 and send units to icedrill. That all we know for now right?

By sending forced USD refunds to Batch 1 customers that paid in BTC they have effectively booted them out of the shipping queue.

Even if they don't cash this unsollicited check, if there are units to ship they will clearly not ship to these customers.

What bullshit.
I'd rather they done it BFL style and just screw everyone. Not the people who paid them the most.

[arorts]

WTF is "Icedrill"? Is that a guy that used to defend HF like a porn-star to its movies?

[minternj]

no icedrill is not icebreaker, who must be santy claus because he disappeared right on Christmas.

https://bitcointalk.org/index.php?topic=269216.0
this is icedrill

[dropt]

Who knows. At the very least they were in batch 1, same as baby jet batch 1. HF should be sending ouit's  some stable units to  customers at the front of the queue as well to be fair. But, i guess it was easier to send checks to babyjet batch 1 and send units to icedrill. That all we know for now right?

I 100% agree.  IMO the original ToS and Simon's posts make those who paid in BTC huuuggge liabilities.   My guess is they've been instructed to drop those customers asap. Later customers would have agreed to a ToS that places much less liability on HF's books. Also,  It's entirely possible that their yield was garbage and/or that the wafer received in Nov was just the eng run and everyone is now waiting on a full run from the fab.

[defcon23]

The crazy thing is that I nearly bought from BFL I actually ordered a monarch but did not go through with the sale after reading all the negative reviews about the company, so here I am thinking what a close call it was, and was relieved that I did my homework etc. I did not think for a minute that I would be jumping out of the frying pan and into the fire!!!

hu hu hu , bfl is bfl  ..... i dont know who's the worst... bfl or scamfast??  

look... they promised a delivering of their monarch for the end of the year?? look waht they mail-sent yesterday:  

the ordered 28nm Monarch products  have an expected delivery date of March.

https://bitcointalk.org/index.php?topic=110805.0

[defcon23]

I for one am not going to quit pursuing Hashfast until at the very least they provide me with some meaningful feedback, these one line replies are just a way of avoiding their resonsibility to communicate with its customers and show some transparency. If they acted in good faith and communicated regularly and responded to customers calls and emails rather than hiding behind a call answering service then they may not have such bad publicity. How do they ever expect to recover from this "Hash" of a business (excuse the pun) if they do not communicate! They are making a rod for their own back by acting in this fashion.

Communication? You can add that to the list of broken promises.

- Weekly production updates will be sent to the email address attached to each order

I have never in all my life experienced such terrible customer service from any company I have ever dealt with and that's the truth! If this was in the UK I would be straight over to the Citizens Advice Bureau and the Trading Standards office. I don't know if there is an equivelent body in USA, but I know that they exist and are in place for a reason. To protect consumers who purchase in good faith with hard earned cash. I have not used my legal insurance yet but I may have to start looking into what my options are from across the pond if I don't receive some credible feedback and responses to my questions soon.

They likely realized that everything they say will be used against them (since most statements made by them have been proven false). So their lawyer probably recommended to stop talking and hope this storm will blow over and customers will accept their losses.

I am really hoping that Hashfast are reading this! I want them to read it, and know that I am not kidding around. £2,500 might not be much to them and I may just be another number to them but it is a lot of money to me and by god I am not going to quit until I get what I am entitled to.

You and me both buddy. I paid the equivalent of $50000 for my single Batch 1 BJ. If I had not ordered I'd still have my 60 BTC. If they had shipped on time I would have been able to mine the majority back by now. It is a bit of a joke really.

• HF (Aug - Buy your BJ now!  In stock! Shipping Oct 20-30! Payments in BTC only.
• Me - OK. I'll buy a BJ. Here is 60 BTC
• HF - Thanks! You can totally trust us. We want our customers to succeed!
• Me (Oct 30) - Where is my product?
• HF - There is no product. Did we say Oct 20? We meant Dec 31st.
• Me (Jan 1) - Where is my product?
• HF - There is no product. Did we say Dec 31st? We meant Jan 28.
• Me - If there is no product there is no sale. Can I please get my BTC payment back as per the ToS?
• HF - No. But here is a USD check worth 7.2 BTC (or 4.5 BTC after paying taxes)
• Me - ಠ_ಠ ~Dafuq!?
• HF - Have a nice day! Come again!

+10   that's EXACTLY what happend...

[DPoS]

I don't know if there is an equivelent body in USA, b

Welcome to Scamerica!!!   

[frankenmint]

I for one am not going to quit pursuing Hashfast until at the very least they provide me with some meaningful feedback, these one line replies are just a way of avoiding their resonsibility to communicate with its customers and show some transparency. If they acted in good faith and communicated regularly and responded to customers calls and emails rather than hiding behind a call answering service then they may not have such bad publicity. How do they ever expect to recover from this "Hash" of a business (excuse the pun) if they do not communicate! They are making a rod for their own back by acting in this fashion.

Communication? You can add that to the list of broken promises.

- Weekly production updates will be sent to the email address attached to each order

I have never in all my life experienced such terrible customer service from any company I have ever dealt with and that's the truth! If this was in the UK I would be straight over to the Citizens Advice Bureau and the Trading Standards office. I don't know if there is an equivelent body in USA, but I know that they exist and are in place for a reason. To protect consumers who purchase in good faith with hard earned cash. I have not used my legal insurance yet but I may have to start looking into what my options are from across the pond if I don't receive some credible feedback and responses to my questions soon.

They likely realized that everything they say will be used against them (since most statements made by them have been proven false). So their lawyer probably recommended to stop talking and hope this storm will blow over and customers will accept their losses.

I am really hoping that Hashfast are reading this! I want them to read it, and know that I am not kidding around. £2,500 might not be much to them and I may just be another number to them but it is a lot of money to me and by god I am not going to quit until I get what I am entitled to.

You and me both buddy. I paid the equivalent of $50000 for my single Batch 1 BJ. If I had not ordered I'd still have my 60 BTC. If they had shipped on time I would have been able to mine the majority back by now. It is a bit of a joke really.

• HF (Aug - Buy your BJ now!  In stock! Shipping Oct 20-30! Payments in BTC only.
• Me - OK. I'll buy a BJ. Here is 60 BTC
• HF - Thanks! You can totally trust us. We want our customers to succeed!
• Me (Oct 30) - Where is my product?
• HF - There is no product. Did we say Oct 20? We meant Dec 31st.
• Me (Jan 1) - Where is my product?
• HF - There is no product. Did we say Dec 31st? We meant Jan 28.
• Me - If there is no product there is no sale. Can I please get my BTC payment back as per the ToS?
• HF - No. But here is a USD check worth 7.2 BTC (or 4.5 BTC after paying taxes)
• Me - ಠ_ಠ ~Dafuq!?
• HF - Have a nice day! Come again!

+10   that's EXACTLY what happend...

OMG  My heart screams for you bro - I met amy@hashfast.com and at that time in November I was under the impression that they were like 10 days out in November.  That is just psycho and scary as shit.  I would've totally demanded the btc refund they're supposed to keep a margin available in btc to be able to issue out refunds.  If they're issuing checks, then they are immediately cashing out btc - if they offerred the btc refund which I believe I recall reading that they would, they should honor it.  Imean shit that's hardcore fucked off - makes BFL seem like a lesser evil to a degree. 

Is the icedrill thing true? That's cool for me with my bitfunder shares that I can no longer use, but bad for the world at large.