[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Dargo]

Is anyone experiencing connection issues to the site? If so, please let me know.

[1714114326]

1714114326

[1714114326]

1714114326

[1714114326]

1714114326

[1714114326]

1714114326

[Macno]

I am. What do you want to know?

[Macno]

The Kraken website is currently unavailable.

Please try again later.
Connection timed out

The initial connection between CloudFlare's network and the origin web server timed out. As a result, the web page can not be displayed.

    Ray ID: 14be4865f215089f
    Your IP address: XXXXX
    Error reference number: 522
    CloudFlare Location: Frankfurt

[Dargo]

I am. What do you want to know?

Thanks Macno - that's all. Just checking to see if others are experiencing the issue. We are working to resolve it.

[Macno]

Seems to work again. At first partially (able to log in, although no other funtions), now trading seems (!) to work.

[Dargo]

The connection issue should be resolved now, but of course let us know if you are still having trouble.

[wendel]

The connection issue should be resolved now, but of course let us know if you are still having trouble.

At the moment everything is running fine for me.
Just saw that there are different CLoudflare locations. Macno adressed Frankfurt.
The one I had issues with was CloudFlare Location: Amsterdam.
Maybe this information can be of use for you.

Cheers
W

[BitcoinMamba]

Hello

Cool website

Quick question - Where do I find my bitcoin address in Kraken, so I could send BTC from coinbase?

Thank you

[amacar]

Hello

Cool website

Quick question - Where do I find my bitcoin address in Kraken, so I could send BTC from coinbase?

Thank you

Funding -> Deposit -> Bitcoin (XBT) -> Generate New Address

[BitcoinMamba]

Hello

Cool website

Quick question - Where do I find my bitcoin address in Kraken, so I could send BTC from coinbase?

Thank you

Funding -> Deposit -> Bitcoin (XBT) -> Generate New Address

Thank you, sir!

Problem solved

[Truman]

Ich rege mich gerade schon wieder extrem auf.

Ich habe Am Mittwoch 1.500,- € von meinem Fidor Konto zum Kraken überwiesen. Mein Konto ist Tier 3 verifiziert und meine Limits waren noch lange nicht ausgeschöpft.
Die Zahlung kam allerdings nicht an.

Dann hatte ich gesehen, dass neuerdings im Verwendungszweck der Überweisung noch "kraken.com" stehen muss. Gut, mein Fehler. Habe dann nochmal eine zweite Überweisung über 500,- € gemacht mit dem richtigen Verwendungszweck. Aber auch hier kam die Überweisung nicht wie sonst üblich innerhalb ein paar Minuten beim Kraken an.

Ich habe dann sofort ein Ticket erstellt und bis heute natürlich mal wieder keine Antwort erhalten! Mittlerweile stehen meine Einzahlungen zwar im Account, aber nur mit "on Hold". Dies ist völlig unbegründet, da wie gesagt keine Kontolimits ausgeschöpft sind und ich ordentlich verifiziert bin.

Vor ein paar Monaten hatte ich schon einmal das gleiche Problem, auch hier hat es 4 Wochen gedauert, bis ich die Euros wieder zur Verfügung hatte. Ich musste mich mit Fidor in Verbindung sind usw! Seitens Kraken wurde dann Besserung bzgl. des Supports gelobt, aber passiert ist anscheinend überhaupt nichts. Zum Traden find eich den Kraken eigentlich gut, aber das mit dem Service ist wirklich unter aller Sau!

Habt jemand vielleicht ähnliche Erfahrungen gemacht und bin nur ich der Depp!?

[Dargo]

Ich rege mich gerade schon wieder extrem auf.

Ich habe Am Mittwoch 1.500,- € von meinem Fidor Konto zum Kraken überwiesen. Mein Konto ist Tier 3 verifiziert und meine Limits waren noch lange nicht ausgeschöpft.
Die Zahlung kam allerdings nicht an.

Dann hatte ich gesehen, dass neuerdings im Verwendungszweck der Überweisung noch "kraken.com" stehen muss. Gut, mein Fehler. Habe dann nochmal eine zweite Überweisung über 500,- € gemacht mit dem richtigen Verwendungszweck. Aber auch hier kam die Überweisung nicht wie sonst üblich innerhalb ein paar Minuten beim Kraken an.

Ich habe dann sofort ein Ticket erstellt und bis heute natürlich mal wieder keine Antwort erhalten! Mittlerweile stehen meine Einzahlungen zwar im Account, aber nur mit "on Hold". Dies ist völlig unbegründet, da wie gesagt keine Kontolimits ausgeschöpft sind und ich ordentlich verifiziert bin.

Vor ein paar Monaten hatte ich schon einmal das gleiche Problem, auch hier hat es 4 Wochen gedauert, bis ich die Euros wieder zur Verfügung hatte. Ich musste mich mit Fidor in Verbindung sind usw! Seitens Kraken wurde dann Besserung bzgl. des Supports gelobt, aber passiert ist anscheinend überhaupt nichts. Zum Traden find eich den Kraken eigentlich gut, aber das mit dem Service ist wirklich unter aller Sau!

Habt jemand vielleicht ähnliche Erfahrungen gemacht und bin nur ich der Depp!?

Hi Truman,

If you PM me your ticket number, I can help with your case. You can also PM your ticket number to member "Yunus" - he's part of the Kraken team and speaks fluent German (he manages our German thread). The link for his profile is below.

https://bitcointalk.org/index.php?action=profile;u=196318

[Serpens66]

Hi Truman,

If you PM me your ticket number, I can help with your case. You can also PM your ticket number to member "Yunus" - he's part of the Kraken team and speaks fluent German (he manages our German thread). The link for his profile is below.

https://bitcointalk.org/index.php?action=profile;u=196318

he already postet this some minutes later in the german kraken thread. But yes, he should Pm you the ticket number and write in english here

Edit:
there are still many complaints about this ID selfie, it is realistic that you will loose 90% of all your german customers.
So please find a alternative to this ( e.g. Postident and/or verification with Fidor together like bitcoin.de does)

and of course krakens support is too slow.

[Truman]

I have already wrote yunus and got no reply....

Ticketnumber is  #29467.

I expect to be Tier 3 verificated and that my founds are released till tomorrow morning german time!

[Dargo]

I have already wrote yunus and got no reply....

Ticketnumber is  #29467.

I expect to be Tier 3 verificated and that my founds are released till tomorrow morning german time!

Hi Truman - We've release the funds to your account. We're very sorry if you're not satisfied with the service you've had from Kraken. I assure you that your case will be reviewed so we can learn from it and improve.

[FlensGold]

I have already wrote yunus and got no reply....

Ticketnumber is  #29467.

I expect to be Tier 3 verificated and that my founds are released till tomorrow morning german time!

Hi Truman - We've release the funds to your account. We're very sorry if you're not satisfied with the service you've had from Kraken. I assure you that your case will be reviewed so we can learn from it and improve.

Could you also please verify Ticketnumber #29587?
Also Tier 3, also On-Hold without reason (in my opinion).

Kind regards

[MusX]

I pulled this from the other thread.

Hi Dargo,

Can you clarify some points regarding the API?

1) What is the request/throttle limit before getting banned, if any? (e.g. 1 request per second)

It's a bit complicated since there are a variety of factors that can change things, but the basic limits are as follows. The limit for sustained requests is 1 request every 5 seconds. The limit for sustained orders is about 1 per minute. The sustained limits can be exceeded in short bursts. Keep in mind that this is subject to change as we see how people use the API.

Please increase the rate limits.  One request per 5 seconds is pretty low but I can work around it.  One request per second would be more resonable.

However one order per minute is very low.  Overall I place less than 60 orders per hour, but sometimes I may need to place 4 or 5 orders in a minute.  I run into the rate limit too often.

+1

I think our API limit should be higher too. It's an ongoing project of mine to try to convince others on the team about this and get the limits raised. I've had partial success and a raise of the limit should be coming. I'll check on the progress of that and let everybody know.  

Dargo,
Is there any other rate limit for trades ("Get recent trades") method?
I already set 6 seconds for it but still get "EAPI:Rate limit exceeded" from time to time.
If the api rate is method specific could we get a full table which describe each method, burst, etc.?

[Truman]

I have already wrote yunus and got no reply....

Ticketnumber is  #29467.

I expect to be Tier 3 verificated and that my founds are released till tomorrow morning german time!

Hi Truman - We've release the funds to your account. We're very sorry if you're not satisfied with the service you've had from Kraken. I assure you that your case will be reviewed so we can learn from it and improve.

It seems that you have learned NOTHING!

You released my Euros, but:

 - I thought everything was fine and send new money to my account, but again it es "on hold"!
 - I am NOT Tier 3 verificated, even although i send you the fucking selfie!
 - I can NOT withdrawal the bitcoins i bought! For what do i need the euros if i cannot withdrawal the bitcoins?

Sorry, this is realy still a big shit!!!

[Dargo]

I have already wrote yunus and got no reply....

Ticketnumber is  #29467.

I expect to be Tier 3 verificated and that my founds are released till tomorrow morning german time!

Hi Truman - We've release the funds to your account. We're very sorry if you're not satisfied with the service you've had from Kraken. I assure you that your case will be reviewed so we can learn from it and improve.

It seems that you have learned NOTHING!

You released my Euros, but:

 - I thought everything was fine and send new money to my account, but again it es "on hold"!
 - I am NOT Tier 3 verificated, even although i send you the fucking selfie!
 - I can NOT withdrawal the bitcoins i bought! For what do i need the euros if i cannot withdrawal the bitcoins?

Sorry, this is realy still a big shit!!!

Hi Truman - we released your deposit as soon as we saw you had uploaded the selfie. But our verification team hadn't had a chance yet to change your tier level. You're at tier 3 now, your fiat deposit is released, and you should be able to withdraw your bitcoins.

[Dargo]

Here's the detail on how our API rate limit works (responding to MusX's request):

Our API rate limits work on a count system. The standard API rate limit for accounts verified at tier 1-3 is as follows:

Max count before lockout: 10             (lockout is for 15 minutes)
 
Count increment for order add/cancel calls: +0
  
Count increment for ledger/trade history calls: +2
  
Count increment for all other calls: +1
  
Count reduced by 1 every: 5 seconds

Example: Starting from a count of 0, suppose that you made the following calls during a 10 second window: 5 add/cancel calls, 4 ledger calls, and 3 "other" calls. Your count would then be 5*0 + 4*2 + 3*1 – 2 = 9 (since the count is below 10 you would not be locked out).

Edit: Tier 4 is the same as above except max count is increased to 20 and count is reduced by 1 every 2 seconds.

As I've mentioned before, I'm pushing for an increase to this rate limit, so it may change soon. If so, I'll post the new spec here.