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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607391 times)
heliben
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November 22, 2017, 05:04:46 PM
 #5541

guys, why don't you just withdraw crypto instead? works fine for me.
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CrazYballS61
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November 22, 2017, 05:24:33 PM
 #5542

guys, why don't you just withdraw crypto instead? works fine for me.

https://i.imgur.com/LEE5Y0k.jpg

I'm tier 3 verified.
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November 22, 2017, 05:51:45 PM
 #5543




I'm tier 3 verified.

Hi CrazYballS61. Did you have a chance to escalate that ticket? Could you please also provide us with your ticket number?



Hi Everyone.

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:
  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

We apologise for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If you are having a different issue please be sure to open a ticket here and escalate that ticket here

Thank you for understanding.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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November 22, 2017, 08:02:55 PM
 #5544



Hi CrazYballS61. Did you have a chance to escalate that ticket? Could you please also provide us with your ticket number?

Already done yesterday,
but here again, 886873 is my ticket number.
kraken-protocol
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November 23, 2017, 09:16:01 AM
 #5545



Hi CrazYballS61. Did you have a chance to escalate that ticket? Could you please also provide us with your ticket number?

Already done yesterday,
but here again, 886873 is my ticket number.

Have you tried generating a new withdrawal address?  This is sometimes the best way around the issue you were experiencing. 

As I understand it, you're having trouble withdrawing.  Some clients have issues with their older withdrawal addresses.  Without getting into that here, it may help to generate a new address to withdraw to, then add that as a new withdrawal address, and verify it. If you have trouble doing that, report it in your ticket.

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November 23, 2017, 09:19:00 AM
 #5546

It's easy to deposit money on Kraken but it's impossible to withdraw... This is a definition of the scam.
So it's official Kraken.com is now a SCAM.

Can someone change the title of this subject and put "careful kraken.com scam" ?

They are miserable people. @kraken-septimus and others from kraken, get out of this forum now.
Next step, will be to find you and to punish you.

You may wish to walk back a bit from those kind of statements.  An apology is in order as well.  (Yes, you should apologize.)
kraken-protocol
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November 23, 2017, 09:28:57 AM
 #5547

(...)

Sent a request ticket to the support (884326). (...)

While this was already addressed by kraken-septimus earlier, I wanted to add that it looks like this has been handled by an agent at this point.  I am under the impression there's still something on the ticket that you would like to see get accomplished relating to a change the account type, and if that's the case please escalate the ticket again at https://goo.gl/forms/2VolutBY6HBGJRRA3 so that it can be brought to our attention, and we'll have available staff look at it.
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November 23, 2017, 09:35:45 AM
 #5548

@ kraken-protocol:

Hi there,

are you still interested in getting our error logs? You never got back to us after we offered to discuss these issues and provide more info here in the forum as it is an issue interesting to more users than just us?

Or are the logs posted enough for your analysis of the problem?

Last possibility. Or was it really just a try to get our Kraken identity so you can ban us there and thereby prevent more error logs from being posted?

Best regards

I'm glad you were conscientious such that you were able to post the error rates that you experienced.  I personally observed them and was interested in some of the numbers that were posted and I appreciate it.  

I do think that in the end you will appreciate the upcoming improvements that developers have been preparing to launch, which will be deployed as I understand it before the 2nd week of December concludes.  

And (to address your last question) - no, it is not to get an identity so someone can ban you, that would never be our intent. Thanks for expressing yourself here.
condoras
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November 23, 2017, 12:56:20 PM
 #5549

@kraken-protocol: Can you update us about what Kraken will do, about the distribution (if any) of our BTG/B2X?
I don't see any info or an official statement about this incident. At least an announcement/post here.

Imho it will be very helpful for all.

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kannan921
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November 23, 2017, 03:30:59 PM
 #5550

The response for deposit was quick and smooth.

Withdrawal Huh Huh Huh Huh Huh Huh Huh Huh Huh Huh

Request #898423

Sorry if I am being a little impatient.
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November 23, 2017, 04:06:34 PM
 #5551

It's easy to deposit money on Kraken but it's impossible to withdraw... This is a definition of the scam.
So it's official Kraken.com is now a SCAM.

Can someone change the title of this subject and put "careful kraken.com scam" ?

They are miserable people. @kraken-septimus and others from kraken, get out of this forum now.
Next step, will be to find you and to punish you.

You may wish to walk back a bit from those kind of statements.  An apology is in order as well.  (Yes, you should apologize.)

Well you may also wish to take a step back and not ask for apologies from people who are clearly acting out of justifiable outrage. Some get carried away. It happens.

While I would never accuse you of outright scam I do question your competence and business ethics.

I don't think I have to explain the competence part. The status page and this thread among others give more than enough proof.

Your utter lack of business ethics is the other thing. You have been aware of performance issues for quite some time. And instead of limiting the influx of new users until the issues are resolved, you kept buying up exchanges only to get new and new customers while you were increasingly incapable to service the existing ones. So you took a questionable gamble that most people would forgive you as soon as the issues were fixed and you would end up with a lot more customers compared to the scenario where you would seriously limit the influx of new users about 6 months ago.
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November 23, 2017, 06:41:33 PM
Last edit: November 23, 2017, 06:53:34 PM by kraken-protocol
 #5552

@kraken-protocol: Can you update us about what Kraken will do, about the distribution (if any) of our BTG/B2X?
I don't see any info or an official statement about this incident. At least an announcement/post here.

Imho it will be very helpful for all.

The most current statement of Kraken on BTG remains that which is shown at:

https://twitter.com/krakenfx/status/922605826627342336

While we are always open to adding new digital assets to our exchange, we do not generally confirm in advance which ones will be listed. The best way to get up-to-the-minute details regarding which assets are being listed on Kraken is to read our email newsletters and to follow us on social media.

As a cautionary caveat, please note that you should never give away username(s), password(s), private key(s), seed phrase(s), e-mail(s) corresponding to an account, or other such information.  For example, providing one's private keys or seed phrase (of your bitcoin wallet which you have on your own computer) to a web site that asks for these in exchange for a forked coin, is simply a sure way to lose one's bitcoins, and not receive any forked coin (this has recently been in the news media and is a serious problem in the crypto economy).

How to Secure Your Account:
https://support.kraken.com/hc/en-us/articles/201396837-Securing-Your-Account

IMPORTANT NOTE: Kraken does not currently offer phone support.
https://support.kraken.com/hc/en-us/articles/115013099227-Kraken-does-not-offer-phone-support

kraken-protocol
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November 23, 2017, 06:48:08 PM
 #5553

It's easy to deposit money on Kraken but it's impossible to withdraw... This is a definition of the scam.
So it's official Kraken.com is now a SCAM.

Can someone change the title of this subject and put "careful kraken.com scam" ?

They are miserable people. @kraken-septimus and others from kraken, get out of this forum now.
Next step, will be to find you and to punish you.

You may wish to walk back a bit from those kind of statements.  An apology is in order as well.  (Yes, you should apologize.)

Did you seriously just ask for an apology? You're one of the most unprofessional people that work for this exchange. A customer should never have to apologise for their frustrations. YOU should be apologizing for the customer having these frustrations to begin with.

How do you even have a job at kraken still after that statement?

In general you are correct about the client never having to apologize for their frustrations.  Our role is to support and examine the solution to the problem at hand.  However, in this space there do come times when we do actually draw a line in the sand as to what is acceptable and what is not. 

Abusive language (or behavior), particularly when manifesting as a threat, is not acceptable. We do not dwell, and are happy to forgive and forget the past as a matter of routine and practice, and in these circumstances it's our custom to move forward and focus on resolving the issue, but we do ask that clients in such a situation do as well.
kraken-protocol
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November 23, 2017, 06:51:56 PM
 #5554

The response for deposit was quick and smooth.

Withdrawal Huh Huh Huh Huh Huh Huh Huh Huh Huh Huh

Request #898423

Sorry if I am being a little impatient.

Thanks for sharing your ticket number.  You will receive a followup soon from staff.
LeGaulois
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November 23, 2017, 07:30:32 PM
 #5555

@kraken-protocol

Do you know what can be the reason(s) to have a crypto deposit "on hold"
I just noticed it today while looking at the history and the thing is:
- I don't remember about this deposit (it's just a small one)
- It doesn't look to be one sent to the old BTC address
- I don't know how it's possible to have a (crypto) deposit on hold while a member is verified Tier 2

Thank you.

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November 23, 2017, 08:48:28 PM
 #5556

Hi, I've already tried entering 10 orders today I either get a message that my order may have failed, or I don't get any response (unless you count an empty red rectangle as a response). I understand that there are issues, but this is ridiculous. You already cost me several 100 dollars today. How many times should I retry an order. BTW, if an order fails, the least your system could do is give a reason for the failure. Is is a systems issue, or is there something wrong with my order? I have no way of knowing.
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November 23, 2017, 09:16:38 PM
 #5557

@kraken-protocol

Do you know what can be the reason(s) to have a crypto deposit "on hold"
I just noticed it today while looking at the history and the thing is:
- I don't remember about this deposit (it's just a small one)
- It doesn't look to be one sent to the old BTC address
- I don't know how it's possible to have a (crypto) deposit on hold while a member is verified Tier 2

Thank you.

There are a variety of reasons a deposit could be held.  In order for us to identify it and expedite its processing, please submit your support ticket through this form:

https://goo.gl/forms/2VolutBY6HBGJRRA3

Thank you!
corleto
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November 24, 2017, 08:33:47 AM
 #5558

Unbelievable. In the last months Kraken had become slower and slower. I experience it on a daily basis myself and hear complaints from friends as well on a daily basis. The only pull to kraken currently is the remote probability to convert crypto (temporarily) to actual fiat.
Orders are not being placed, executed, I have had several sessions when I found out later or the next day rejected orders were executed despite an error message and no visible execution minutes after the trade.
Even withdrawals/transfers don't work. Page times out every time. From being my favourite trading site kraken has reduced to the worst user experience with the most horrible reliability with respect to execution.

PLEASE step up your game kraken. For the moment, if I manage to transfer my funds will go somewhere else and hope to come back to test if things have improved in a few months or if i hear so
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November 24, 2017, 11:24:52 AM
Last edit: November 24, 2017, 12:24:18 PM by CryptoTeng
 #5559

I'm glad you were conscientious such that you were able to post the error rates that you experienced.  I personally observed them and was interested in some of the numbers that were posted and I appreciate it.  

I do think that in the end you will appreciate the upcoming improvements that developers have been preparing to launch, which will be deployed as I understand it before the 2nd week of December concludes.  

And (to address your last question) - no, it is not to get an identity so someone can ban you, that would never be our intent. Thanks for expressing yourself here.

To address the last part first. We hope you understand that we still would not share any of our customer information with you in this forum. Simply out of the fact that there is a function for issues on your site and we expect that requests submitted via the website should be handle as quick if not quicker than requests posted in forums. And not only be quick to provide service when people use public channels in order to give the impression of having a proper service.

Furthermore, we would like to state that we do not trust your statement on a new trade engine being deployed soon. This empty promise has been used for far too long to be believable (several months if not longer). Even less do we expect it to be all-problem-solving in case it should be deployed. Rather we expect that a lot of other problems will be added to the currently already endless list.

To be frank, we have lost all confidence in Kraken's ability to run a trade platform. Therefore, we have decided to stop trading at Kraken from today on after having seen today's error rates. Since, we still have a few funds bound to your platform due to withdrawal issues, we will check from time to time whether things have actually improved, but we expect nothing positive from you anymore.

To share some of our experiences with your customer service and their competence in solving problems. Until now none of the reported problems have actually been solved. Literally NONE, and we issued several requests about different problems over the past months. Here some examples:
1) It is barely possible to use the withdrawal function. (Remark: Kraken having problems to let customers withdraw their funds is actually one of the worst parts currently going on as it prevents customers to go to other platforms where they actually are able to trade)
2) Cancelling orders close to impossible without being extremely patient. Leading to orders taking place which where intended to be cancelled due to price shifts. Kraken's typical response: "This is the risk of online trading." Or any kind of answer putting the problem on the client, whereby the actual problem is Kraken itself and it's incompetence to provide the promise service.
3) Placing orders..... actually we call it impossible without automated trading system. The error rates are just an insult to any trader. (Today close to 100% total errors for placing orders, and you know that these levels of error rates have been often encountered, and error rates far above 70% are typical for Kraken)
4) Trades not taking place even though there limit was reached. (This might be the only thing which was solved, but we haven't checked lately)
5) API response times for single calls reaching almost 1 minute, generally response times are above 15 seconds, and then there is an extremely high possibility that the order was not placed. When trading manually, Kraken is an immense timewaster, and even with automated systems so many check-up are eeded that it is just not worth it.
6) .....

Not going to waste more time. The point should be clear.
Seeing all these issues we think that Kraken with it's current presentation to customers and its level of service is a fraud/scam. And it is up to you to prove otherwise. However, we assume that the facts will make it quite difficult for you to prove that Kraken is not one big massive scam.


And we agree with iCoinWatch: Someone should find you, preferably using a lawyer, put you in court, and have the judges punish you preferably by making you compensate financial damages being topped up with life time in prison. And this is not a threat, it is just an expression of our hopes that someone will take measures against you and your SCAM.
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November 24, 2017, 03:42:31 PM
 #5560

How exactly is this exchange still in business?

I, stupidly, made an assumption that they had fixed all their issues before moving my trading funds to Kraken to get out of USDT and into USD.

I have never experienced anything like it in my life, no wait I have, MtGox during a BTC crash.

98% of my order creations and cancellations failed, losing me a lot of money. I ended up just cutting my losses and transferring what I could back out again (surprisingly it only took 3 attempts to withdraw before it went through).

There are no warnings anywhere, which is absolutely disgusting. People are losing money over this...
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