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[Dargo]

Just want to report that I am really satisfied with kraken (so far)! Yesterday evening I uploaded my documents for verification and maybe 7 hours later when I woke up, I was already verified!
I then deposited some bitcoin, sold it and made a international withdraw (though with an intermediary bank in Germany)  and within two hours the withdraw status changed from "processing" to "send"!

Now after reading about this long delays I am a bit concerned, dose "send" mean that the fidora bank has send it or dose it mean that kraken made the request at fidora?

Well I hope we can keep you satisfied! "Send" just means the request has been sent to Fidor. Give the wire 5 business days, so if you don't get it by next Thursday let us know.

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[mooncake]

Hi Everyone - Here's an update on bank transfers through Fidor.

Wire withdrawals: This has been an ongoing problem area, with many users experiencing delays of several weeks to over a month (regardless of bank, country, etc.). We're very sorry for the delays. Wire withdrawals require special (i.e. manual) handling for Fidor and they got behind in processing them (Fidor is a small but rapidly growing bank and struggling somewhat with the rate of growth - a situation that we at Kraken are familiar with).

We got an update from Fidor today saying that all outstanding wire withdrawals should have been sent as of March 12th. So wire withdrawals are on their way, but please allow at least 3 business days for them to arrive. Now that they are caught up, Fidor has said that they will do their best to process wire withdrawals in a timely manner. Even so, we are going to raise our estimate for delivery of wire withdrawals to 10 business days and we will monitor the situation in case this estimate needs to be revised.

Less than 3% of our bank transfers are wires, and we highly recommend that users in the EU/EFTA choose SEPA unless their bank is one of the few remaining that doesn't have SEPA enabled yet. But for those who don't have a SEPA option, we are not only working with Fidor, but also on other banking partnerships, to provide more options and better withdrawal service for you.   

Does this apply to EUR or USD or both?

[Dargo]

Hi Everyone - Here's an update on bank transfers through Fidor.

Wire withdrawals: This has been an ongoing problem area, with many users experiencing delays of several weeks to over a month (regardless of bank, country, etc.). We're very sorry for the delays. Wire withdrawals require special (i.e. manual) handling for Fidor and they got behind in processing them (Fidor is a small but rapidly growing bank and struggling somewhat with the rate of growth - a situation that we at Kraken are familiar with).

We got an update from Fidor today saying that all outstanding wire withdrawals should have been sent as of March 12th. So wire withdrawals are on their way, but please allow at least 3 business days for them to arrive. Now that they are caught up, Fidor has said that they will do their best to process wire withdrawals in a timely manner. Even so, we are going to raise our estimate for delivery of wire withdrawals to 10 business days and we will monitor the situation in case this estimate needs to be revised.

Less than 3% of our bank transfers are wires, and we highly recommend that users in the EU/EFTA choose SEPA unless their bank is one of the few remaining that doesn't have SEPA enabled yet. But for those who don't have a SEPA option, we are not only working with Fidor, but also on other banking partnerships, to provide more options and better withdrawal service for you.   

Does this apply to EUR or USD or both?

It applies to our bank Fidor, which only does EUR. See previous posts below for the situation on USD. Basically USD deposits are temporarily disabled. You can request USD withdrawals, but they could be delayed 2-3 weeks. All this is temporary until we get a better USD partner bank online.

https://bitcointalk.org/index.php?topic=290799.msg5255098#msg5255098

https://bitcointalk.org/index.php?topic=290799.msg5375021#msg5375021

https://bitcointalk.org/index.php?topic=290799.msg5437420#msg5437420

[gonenutty]

Hi there,
could someone please take a look at my support ticket i opened some days ago. I have a withdraw transaction stuck on status "send" for over three days now. My ticket number is 22293.

Thank you!

An agent replied to your ticket.

Hi,

thanks for the fast reply. Kraken Support took care of my stuck transaction. Status is now changed to "success" and i can confirm that all my coins arrived in my wallet.

Thank you!

Just some thoughts from my side since i have read some comments here that people are concerned about situations like stuck transactions on Kraken,
there are so many exchanges out there and not a single one of them runs 100% failproof. There will always be some minor (sadly sometimes major) problems. But on the Kraken Exchange i have done a lot of transfers, buys, sells, withdraws and this one here was the first problem i have ever encountered on this platform.
And i am not a little bit concerned that i could have lost my coins.

The reason for that are the people working for Kraken. You can read through the whole forum from people posting their issues here and there is always a response from someone in charge. Not at one point in time since i am using the Kraken Exchange i have felt left alone with any question or problem that occured to me. You can get in touch with the people involved on the forums, they have a ticket system in place and we have a steadily growing community here where you can place your questions or concerns.

I for one prefer an exchange were i know i can get help if ever some problem comes up than an exchange where i will be left alone and ignored.
And thats why i will keep trading on Kraken. And you should too!

[Chancellor]

I've just had a little adventure. I'm relatively new Kraken user and I've tried my first bitcoin withdrawal. Then I simply forgot that I have my bitcoins on a sell order. When I have tried to withdraw, I've got a bit frightening message "Withdrawals have been temporarily disabled for this asset. Please check back later." Of course I understand why I could not withdraw, but can you please make this message a bit more obvious like "You have no free BTC to withdraw"? I must admit I've panicked for a moment, after the Gox affair.

Of course when I realized the true reason, I simply cancelled the order, then withdrawn without any problem. As the sum was low, I've seen it in my wallet almost instantly, it also got 3 confirmations for now, so all is OK. Therefore I decided there is no point to submit a ticket, because there is no real problem, just some improvement suggestion from me.

[MusX]

Dargo,

Withdrawals have been temporarily disabled for this asset. Please check back later.

Such message occur on kraken when trying to withdraw crypto and placed open order which locks them. I believe it could be improved, it would save you some tickets too.

[Dargo]

Chancellor, MusX - thanks for the suggestion, I agree. I think we've got a lot of error messages that are too vague, but the one you point out is probably one of the most important to change.

[Dargo]

Update on our audit: The audit itself is finished, but the reports (ours and the external auditor's) explaining the results and how it was done won't be finished till next week.

[bahamapascal]

Just want to report that I am really satisfied with kraken (so far)! Yesterday evening I uploaded my documents for verification and maybe 7 hours later when I woke up, I was already verified!
I then deposited some bitcoin, sold it and made a international withdraw (though with an intermediary bank in Germany)  and within two hours the withdraw status changed from "processing" to "send"!

Now after reading about this long delays I am a bit concerned, dose "send" mean that the fidora bank has send it or dose it mean that kraken made the request at fidora?

Well I hope we can keep you satisfied! "Send" just means the request has been sent to Fidor. Give the wire 5 business days, so if you don't get it by next Thursday let us know.

Thanks for the answer, that's what I thought
I will make an status update here when the money arives!

[Joecker]

Because of "double credit protection" my deposit has been on hold for 10 days (8 working days)...
What's your experiences ?

[Serpens66]

Because of "double credit protection" my deposit has been on hold for 10 days (8 working days)...
What's your experiences ?

first time: ~7 days
2nd : 1 day
3rd : ~ 5 days

It only depends on when the support answer your ticket. Just send a screenshot of your transfers to the mail you get from support and they can solve it within minutes  (if they see your screenshot, so inform them about it in big red letters -.- )

[Yunus]

Because of "double credit protection" my deposit has been on hold for 10 days (8 working days)...
What's your experiences ?

Hi Joecker,

Yes, sorry, some of these support tickets concerning deposits on hold still don't get assigned to agents right away. Unfortunately, Serpens66 had to deal with this 2 out of 3 times.
Would you mind telling me your ticket #? I'll make sure the ticket gets assigned to an agent.

Thanks!

Yunus

[btcash]

By the way are you supporting the Bitcoin Core Dev Team in any way? Just wondering because you aren't a member of Foundation.

[raskul]

By the way are you supporting the Bitcoin Core Dev Team in any way? Just wondering because you aren't a member of Foundation.

i'm sure there are more productive cults / sects / religious / harems you can join.
TBF does not speak for me. thank you.

[btcash]

By the way are you supporting the Bitcoin Core Dev Team in any way? Just wondering because you aren't a member of Foundation.

i'm sure there are more productive cults / sects / religious / harems you can join.
TBF does not speak for me. thank you.

That is why I am asking. I know that there are more ways to support the development.

[raskul]

By the way are you supporting the Bitcoin Core Dev Team in any way? Just wondering because you aren't a member of Foundation.

i'm sure there are more productive cults / sects / religious / harems you can join.
TBF does not speak for me. thank you.

That is why I am asking. I know that there are more ways to support the development.

but of course you are right, the BTCDev team should be supported

[kendo451]

I am happy to say that the 52-day saga of my Kraken withdrawal has finally been resolved.  The wire arrived today, at long last.

Word to the wise - Kraken is great for SEPA (EU) deposits and withdrawals.  But outside of the EU, you are going to be in for a very long wait to get your funds.  It is apparently their bank's fault.  I would not use them again until they get a better bank for doing international wires.

[GT2]

Just to clarify, if two or more deposits in the same amount arrive to a user's account within 3 days of each other, all but one of them will be put on hold until we can confirm that they are distinct deposits. So, for example, if 3 deposits of exactly 500 euros arrive to your account within 3 days of each other, two of them will be put on hold. This isn't a bug, but a precaution we've implemented to guard against the possibility of duplicate deposits (where a single deposit is credited to an account more than once). We did have some cases of duplicate deposits a while back. It was an issue with Fidor that has been corrected, but for the time being we have an additional safety protocol on our side as a precaution. The safety protocol will be relaxed later, but for now we're being very careful.

To avoid triggering this safety mechanism, we advise that any deposits sent within 5 business days of each other (or perhaps even more to be extra safe) should be in differnt amounts. As I've said before, it's wise with all bank transfers to send different amounts, even for deposits sent within weeks of each other, so that's it's easier to distinguish the transfers (say if a trace has to be run on one of them).

@Dargo or colleague:
I have the same issue apparently:
twice a deposit of the same amount within days.

22436

I just send email with attachments & screen-shot of payment details.
The request is currently assigned to Alexis, before that to Gerard.

If you can help to speed things up please do.

[Yunus]

Just to clarify, if two or more deposits in the same amount arrive to a user's account within 3 days of each other, all but one of them will be put on hold until we can confirm that they are distinct deposits. So, for example, if 3 deposits of exactly 500 euros arrive to your account within 3 days of each other, two of them will be put on hold. This isn't a bug, but a precaution we've implemented to guard against the possibility of duplicate deposits (where a single deposit is credited to an account more than once). We did have some cases of duplicate deposits a while back. It was an issue with Fidor that has been corrected, but for the time being we have an additional safety protocol on our side as a precaution. The safety protocol will be relaxed later, but for now we're being very careful.

To avoid triggering this safety mechanism, we advise that any deposits sent within 5 business days of each other (or perhaps even more to be extra safe) should be in differnt amounts. As I've said before, it's wise with all bank transfers to send different amounts, even for deposits sent within weeks of each other, so that's it's easier to distinguish the transfers (say if a trace has to be run on one of them).

@Dargo or colleague:
I have the same issue apparently:
twice a deposit of the same amount within days.

22436

I just send email with attachments & screen-shot of payment details.
The request is currently assigned to Alexis, before that to Gerard.

If you can help to speed things up please do.

Hi GT2,

Thanks for the note. I am on it.

Yunus

[GT2]

Hi GT2,

Thanks for the note. I am on it.

Yunus

Thank you very much!