nagleatorcoin
Newbie
 Offline
Activity: 49
Merit: 0
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September 15, 2014, 09:07:16 AM |
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Website goes offline once I try to make a withdrawal.
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kitano
Member
Offline
Activity: 113
Merit: 10
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September 15, 2014, 09:19:34 AM |
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It's online now.  |
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Totscha
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September 15, 2014, 09:22:57 AM |
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Offline again |
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kitano
Member
Offline
Activity: 113
Merit: 10
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September 15, 2014, 09:26:50 AM |
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It's online now.  It's working intermittently maybe due a server issue. |
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Wolke
Legendary
Offline
Activity: 966
Merit: 1000
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September 15, 2014, 10:04:34 AM |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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September 15, 2014, 10:09:01 AM |
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Hi everyone - we are aware of the connectivity issue with the site and working to resolve it.
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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September 15, 2014, 10:29:42 AM |
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OK, everything should be resolved now. Sorry about the interruption in service. It was an issue with a node in one of the cloud services we use.
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Totscha
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September 15, 2014, 03:24:50 PM |
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BTC withdrawals stuck. Ticket 32206.
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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September 15, 2014, 04:01:52 PM |
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BTC withdrawals stuck. Ticket 32206.
We're looking at this now and it should be fixed soon. |
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Totscha
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September 15, 2014, 04:09:41 PM |
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BTC withdrawals stuck. Ticket 32206.
We're looking at this now and it should be fixed soon. It's fixed. Thanks.  Was kinda in a hurry so I glad you fixed it in under 30 minutes As always your support is great. |
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kitano
Member
Offline
Activity: 113
Merit: 10
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September 16, 2014, 11:25:35 AM |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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September 16, 2014, 09:06:07 PM |
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We are planning an Android app as well, but I don't have an ETA on that. |
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gotmilk_
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September 16, 2014, 10:15:08 PM |
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Any plans to add monero? It has really nice volume and you would probably get all the market volume for XMR/€ pair |
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Kn_os
Legendary
Offline
Activity: 1055
Merit: 1002
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September 18, 2014, 07:21:28 AM |
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XRP withdraw stucked at "sending" 1.5 days already... Can you finnaly fix that problem?
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Totscha
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September 18, 2014, 08:18:55 AM |
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XRP withdraw stucked at "sending" 1.5 days already... Can you finnaly fix that problem?
It's annoying, true. Happened to me twice. But I created a ticket and they fixed it in no time |
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rania
Newbie
Offline
Activity: 1
Merit: 0
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September 18, 2014, 12:43:29 PM |
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Hello Dargo,
Can you look into request 32293 please?
Thanks for the great support.
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Kn_os
Legendary
Offline
Activity: 1055
Merit: 1002
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September 18, 2014, 12:46:37 PM |
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XRP withdraw stucked at "sending" 1.5 days already... Can you finnaly fix that problem?
It's annoying, true. Happened to me twice. But I created a ticket and they fixed it in no time I can't understand why they still didn't fix it. I made ticket they wrote they will look for it and then nothing second day... no sign of support what ever i am trying to contact them. |
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SebastianJu
Legendary
Offline
Activity: 2674
Merit: 1083
Legendary Escrow Service - Tip Jar in Profile
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September 18, 2014, 03:20:57 PM |
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So how is the status with kraken.com? Everything secure website wise? No hacked exchange soon? The CEO is capable and wont do the Karpeles?
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
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Please ALWAYS contact me through bitcointalk pm before sending someone coins.
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Serpens66
Legendary
Offline
Activity: 2954
Merit: 1131
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September 18, 2014, 03:48:57 PM |
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So how is the status with kraken.com? Everything secure website wise? No hacked exchange soon? The CEO is capable and wont do the Karpeles?
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
yes, everytime the support does not answer in time, come here and tell Dargo about it to speed things up, so you made everything right You also could send a german "Meldebescheinigung" for address proof. So I don't know why a tax agency letter does not work. |
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