**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[CEX]

@Serpens66

Sorry for a delayed response. I would kindly request you to send us some more details about your actions in a ticket to support. This will help us in investigating the issue in a better way. Tickets can be sent can be sent by writing to support@cex.io or by logging in to your account and choose the lifebuoy button on the top right corner of the webpage.

I would like to remind that CEX.IO requires at least 1 Swift transfer in order to initiate further transfers via SEPA.

We will gladly and surely help you to resolve this.

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[flip21]

@CEX, on a serious note. I am a fully verified user of your exchange and I would like to know whether our personal data (This includes ID and Pictures of my Active bank card) are safe or are they on your "computer equipment" assets located within a warzone.

I don't want the UK anti-terror police knocking on my door (or rather knocking down my door), just because some jihadist or terrorist has commited identity fraud using my details that were stored on your servers.

You can continue to ignore this topic but I will continue to ask this question until I get an answer.

[Monopoly]

When will the mining begin again ? At price $320 ?

[Zeta0S]

@CEX, on a serious note. I am a fully verified user of your exchange and I would like to know whether our personal data (This includes ID and Pictures of my Active bank card) are safe or are they on your "computer equipment" assets located within a warzone.

I don't want the UK anti-terror police knocking on my door (or rather knocking down my door), just because some jihadist or terrorist has commited identity fraud using my details that were stored on your servers.

You can continue to ignore this topic but I will continue to ask this question until I get an answer.

WTF assets located within a warzone!??? Really!?

[Zeta0S]

I do not like CEX.IO any more.

I have brought more than 4000 new users true there affiliated system, and they have not paid me over a year now!
Also they deleted the signup system so i can not see my old data any more.

[djselery]

oh boy, so many lols... wait. what warzone? like a gang war in the alley behind the building? or is there a secret server in a cave in iraq? im confused...

[CEX]

CEX so are you going to answer which assets are located in a warzone as stated in your accounts submitted to HMRC?

These aforementioned assets are computer accessory equipment, aimed to reduce the maintenance cost of mining hardware. Since cloud mining is suspended, the idea of reducing maintenance is now obsolete. 
These assets have no connection to data storage and do not affect the reliability of the service we provide. 

@CEX, on a serious note. I am a fully verified user of your exchange and I would like to know whether our personal data (This includes ID and Pictures of my Active bank card) are safe or are they on your "computer equipment" assets located within a warzone.

I don't want the UK anti-terror police knocking on my door (or rather knocking down my door), just because some jihadist or terrorist has commited identity fraud using my details that were stored on your servers.

You can continue to ignore this topic but I will continue to ask this question until I get an answer.

We would like to reassure all users that none of the personal data (including IDs, pictures of payments card, user data) is stored in CEX.IO’s assets in war zone.

We would like to state that all servers, which keep CEX.IO user data, are encrypted, and the software is compliant with Level 3 PCI DSS requirements, backed by a respective certificate received by CEX.IO.

Finally, all servers are placed and maintained in certified data centres based in countries of the European Union.

[flip21]

These aforementioned assets are computer accessory equipment, aimed to reduce the maintenance cost of mining hardware. Since cloud mining is suspended, the idea of reducing maintenance is now obsolete. 
These assets have no connection to data storage and do not affect the reliability of the service we provide. 

Computer accessory equipment, worth £2.1m with a 33.33% annual depreciation?!?!?!?! Aimed to reduce maintenance cost?!?!? So in other words its just £2.1m worth of ASIC miners that CEX have repeatly made claims that they have never owned any mining equipment....

We would like to reassure all users that none of the personal data (including IDs, pictures of payments card, user data) is stored in CEX.IO’s assets in war zone.

We would like to state that all servers, which keep CEX.IO user data, are encrypted, and the software is compliant with Level 3 PCI DSS requirements, backed by a respective certificate received by CEX.IO.

Finally, all servers are placed and maintained in certified data centres based in countries of the European Union.

Thanks for confirming such, After 4 days of being totally blanked and ignored by you and your staff (this includes mentioning it in the trollbox, your support staff put up a wall of text to hide such information) it is nice to receive a reply.

There is a warzone within the EU though, parts of Ukraine are classed as a warzone, which according to the registered business details of CEX; the director of CEX is residence there and I believe most of your staff are located.

[flip21]

There is a warzone within the EU though, parts of Ukraine are classed as a warzone, which according to the registered business details of CEX; the director of CEX is residence there and I believe most of your staff are located.

Ukraine is not a part of the European Union.

Ah maybe not, my mistake then I don't pay much attention to the EU, I just hope the UK leaves it thats all I know.

[Trade-Winds]

Has anyone already used CEX.IO WebSocket API? Is it worth mailing to web@cex.io to get it?

[showrov1993]

i'm join and thinking that is the site really trusted ir not.going to deposit some thought my BANK account in this site... thnx

[D4RK5T4R]

We would like clarification on the 2.1 million worth of "computer accessories" and what that equipment is.
As 2.1 million is about 99% of the companies worth, so I find it hard to believe it is anything minor.


Also, if this massive amount of fixed assets are inaccessible, what do you intend to pay creditors with if you do not get it back? as you have a 1.6 million debt to pay remember? and it does not look like you are going to recover this via the site in its current state.

[suchmoon]

CEX so are you going to answer which assets are located in a warzone as stated in your accounts submitted to HMRC?

These aforementioned assets are computer accessory equipment, aimed to reduce the maintenance cost of mining hardware. Since cloud mining is suspended, the idea of reducing maintenance is now obsolete. 
These assets have no connection to data storage and do not affect the reliability of the service we provide. 

@CEX, on a serious note. I am a fully verified user of your exchange and I would like to know whether our personal data (This includes ID and Pictures of my Active bank card) are safe or are they on your "computer equipment" assets located within a warzone.

I don't want the UK anti-terror police knocking on my door (or rather knocking down my door), just because some jihadist or terrorist has commited identity fraud using my details that were stored on your servers.

You can continue to ignore this topic but I will continue to ask this question until I get an answer.

We would like to reassure all users that none of the personal data (including IDs, pictures of payments card, user data) is stored in CEX.IO’s assets in war zone.

We would like to state that all servers, which keep CEX.IO user data, are encrypted, and the software is compliant with Level 3 PCI DSS requirements, backed by a respective certificate received by CEX.IO.

Finally, all servers are placed and maintained in certified data centres based in countries of the European Union.

What a sleazetard

Just say it in plain English, what kind "accessories" is it that would cost 2+ million pounds, or is it some sort of elaborate ruse to launder your investors' funds?

And "countries of the European Union" could be anything from Ireland to Romania, that's like me saying I have miners hosted in Asia. Something wrong with telling the truth? Inconvenient? Embarrassing? Potentially uncovering lies and/or illegal activity?

[CEX]

I would like to know as well when cloud mining will resume. Getting sick and tired of the scams/ponzis.

Thanks for your inquiry. We will resume cloud mining when it will be profitable for our users, that means the block reward should be enough to cover electricity and maintenance expenses.
As for now, you can use CEX.IO to buy BTC for USD and EUR and RUB.

If there are any other questions about our service - don't hesitate to post here or send them directly to support@cex.io

[Serpens66]

@Serpens66

Sorry for a delayed response. I would kindly request you to send us some more details about your actions in a ticket to support. This will help us in investigating the issue in a better way. Tickets can be sent can be sent by writing to support@cex.io or by logging in to your account and choose the lifebuoy button on the top right corner of the webpage.

I would like to remind that CEX.IO requires at least 1 Swift transfer in order to initiate further transfers via SEPA.

We will gladly and surely help you to resolve this.

Solved by your support, thank you

[D4RK5T4R]

Thanks for your inquiry. We will resume cloud mining when it will be profitable for our users, that means the block reward should be enough to cover electricity and maintenance expenses.

Well going by your previous statement:

These aforementioned assets are computer accessory equipment, aimed to reduce the maintenance cost of mining hardware. Since cloud mining is suspended, the idea of reducing maintenance is now obsolete.  
These assets have no connection to data storage and do not affect the reliability of the service we provide.

Mining will not be profitable until you get those fixed assets back.

So please tell us what extremely expensive  accessory could possibly make the rented hardware more efficient, when it was never in your hands?

[suchmoon]

Thanks for your inquiry. We will resume cloud mining when it will be profitable for our users, that means the block reward should be enough to cover electricity and maintenance expenses.

Well going by your previous statement:

These aforementioned assets are computer accessory equipment, aimed to reduce the maintenance cost of mining hardware. Since cloud mining is suspended, the idea of reducing maintenance is now obsolete. 
These assets have no connection to data storage and do not affect the reliability of the service we provide.

Mining will not be profitable until you get those fixed assets back.

Dude, I think CEX's answer is more appropriate than yours.

Why don't we keep the thread about the service the company provides?  I'm sure you'll find another place to post your investigations

Noob thread police? 

It's a valid question, get over it. If Bitcoin shoots up to $400 tomorrow how can CEX resume mining if they have 2m worth of equipment stuck in the war zone.

[flip21]

Thanks for your inquiry. We will resume cloud mining when it will be profitable for our users, that means the block reward should be enough to cover electricity and maintenance expenses.

Well going by your previous statement:

These aforementioned assets are computer accessory equipment, aimed to reduce the maintenance cost of mining hardware. Since cloud mining is suspended, the idea of reducing maintenance is now obsolete. 
These assets have no connection to data storage and do not affect the reliability of the service we provide.

Mining will not be profitable until you get those fixed assets back.

Dude, I think CEX's answer is more appropriate than yours.

Why don't we keep the thread about the service the company provides?  I'm sure you'll find another place to post your investigations

This is all about the service the company provides

Maybe you are right though, a more appriopriate part of the forum might be the "Scam Accusations" one for our next topic.. Charging people maintenance fees and only refunding when they complain; all this when they do not have any GHS or their GHS are switched off probably is classified as a scam

[flip21]

Noob thread police?  

Yeah, there's a new Sheriff in town  
JK, I just re-read a couple of pages of this thread and it looks like both of you were molested by CEX and can't get over it.

It's a valid question, get over it. If Bitcoin shoots up to $400 tomorrow how can CEX resume mining if they have 2m worth of equipment stuck in the war zone.

The question is valid, but Darkstar's reply isn't.
Yeah, and go ahead and post whatever you like in the scam accusation section, and leave this thread to help people understand the service and resolve issues. Thanks!

Try re-reading part of this thread, to get issues resolved you must send a support ticket via their website

I prefer to keep it all in one place, so I shall continue to post in here, if CEX don't like it they should stop the blantent lies

[suchmoon]

Noob thread police? 

Yeah, there's a new Sheriff in town 
JK, I just re-read a couple of pages of this thread and it looks like both of you were molested by CEX and can't get over it.

It's a valid question, get over it. If Bitcoin shoots up to $400 tomorrow how can CEX resume mining if they have 2m worth of equipment stuck in the war zone.

The question is valid, but Darkstar's reply isn't.
Yeah, and go ahead and post whatever you like in the scam accusation section, and leave this thread to help people understand the service and resolve issues. Thanks!

What specific problem do you need to understand and/or resolve at this moment? You seem to be the one posting off topic.

Whereas a question about CEX's ability to restore mining with its assets stuck in a war zone is very much on topic. Thread title says "***CEX.IO Bitcoin Exchange (Official Thread)***", not "Thread to help people understand the service and resolve issues".