CEX (OP)
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September 12, 2016, 09:20:26 AM |
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How will the withdrawal look in the statement? As a refund?
If you are referring to a card withdrawals, it will come with "payout under order No. ####" from CEX.IO LTD.
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CEX (OP)
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Activity: 1227
Merit: 1003
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September 12, 2016, 09:29:20 AM |
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Is it safe to send documents? They are not regulated and maybe can use my documents for illegal reasons. Huh?! We are regulated by UK law, as well as FinCEN, and we have also passed PCI DSS audit, which has confirmed that the documents are stored safely and our business practices handle your personal information in accordance with top safety standards. You may check the documents here: https://cex.io/legal-securityYou may rest assured, that none of your personal information is handled inappropriately.
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Naokia980
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★PlayAmo.com★
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September 13, 2016, 03:52:28 PM |
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Tried to complete verification process. Very complicated, for the moment i imagined, they require selfie with my family in front of house Why dont you accept national id instead of passport? Same errors happened, i uploaded same documents 5 times Errors: Please upload photo of the first double page of your passport Your identity document was rejected because: Obligatory documents missing Your selfie was rejected because: Selfie with identity document missing.
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starmman
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Activity: 1484
Merit: 1029
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September 13, 2016, 04:00:26 PM |
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Tried to complete verification process. Very complicated, for the moment i imagined, they require selfie with my family in front of house Why dont you accept national id instead of passport? Same errors happened, i uploaded same documents 5 times Errors: Please upload photo of the first double page of your passport Your identity document was rejected because: Obligatory documents missing Your selfie was rejected because: Selfie with identity document missing. I had some problems registering too, but got there in the end 1. You need send a sacn of the page of your passport opened with your photograph showing 2. You need to send a photo of yourself holding the document so that CEX.IO can prove that you are not using a fake passport Read and follow the instructions carefully and to the letter and you'll be fine
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CEX (OP)
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Activity: 1227
Merit: 1003
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September 14, 2016, 09:22:38 AM |
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Tried to complete verification process. Very complicated, for the moment i imagined, they require selfie with my family in front of house Why dont you accept national id instead of passport? Same errors happened, i uploaded same documents 5 times Errors: Please upload photo of the first double page of your passport Your identity document was rejected because: Obligatory documents missing Your selfie was rejected because: Selfie with identity document missing. I had some problems registering too, but got there in the end 1. You need send a sacn of the page of your passport opened with your photograph showing 2. You need to send a photo of yourself holding the document so that CEX.IO can prove that you are not using a fake passport Read and follow the instructions carefully and to the letter and you'll be fine @starmman Thank you, once again:) @Naokia980 We do accept national ID's in most cases, but sometimes an extra document, such as passport or driver's license, is asked for. We cannot be too flexible in the verification process, unfortunately, since the legal environment in the Bitcoin industry requires us to be completely sure of your identity to prevent fraud. Once again, we would like to reassure all users, that any documents sent to us are handled in a secure manner and purely for verification purposes.
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blodeux
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September 18, 2016, 11:09:15 PM |
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Dear cex.io, can you please give us the certificate number of your PCI DSS accreditation so we can check its validity? Because, I have searched high and low on the various official places that these certs are publicly stored and CEX.IO does NOT appear on any of them. Or was it just an internal audit, that you are making more of than it actually means? I expect you will want to delete this post rather quickly as your answer, if truthfull, would probably not put you in a good light in this community. So, let us check your certificate number against the PCI DSS database. Transparency is key here. Looking forward to your reply/or lack thereof. ARCHIVED here: https://archive.is/OXM8S
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CEX (OP)
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Activity: 1227
Merit: 1003
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September 19, 2016, 08:43:23 AM |
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Dear cex.io, can you please give us the certificate number of your PCI DSS accreditation so we can check its validity? Because, I have searched high and low on the various official places that these certs are publicly stored and CEX.IO does NOT appear on any of them. Or was it just an internal audit, that you are making more of than it actually means? I expect you will want to delete this post rather quickly as your answer, if truthfull, would probably not put you in a good light in this community. So, let us check your certificate number against the PCI DSS database. Transparency is key here. Looking forward to your reply/or lack thereof. ARCHIVED here: https://archive.is/OXM8SSure, here is a link for you: https://www.kyteconsultants.com/en/compliance/compliance/34/3a6c04575c6b83cd42dcd3dfbfd38268312a97f9.htm
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CEX (OP)
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Activity: 1227
Merit: 1003
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October 04, 2016, 09:13:44 AM Last edit: October 04, 2016, 09:30:49 AM by CEX |
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CEX.IO Launched Multisignature Bitcoin AddressesDear users, As of today, October 4th, 2016 your Bitcoin depositing wallet addresses have been changed. The change is due to a security update, which adds an extra safety layer to our BTC storage by implementing multi-signature technology. Please visit the finance page and choose BTC deposit to find out your new address. New addresses start with a "3". Thank you for choosing CEX.IO!
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Serpens66
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October 04, 2016, 02:21:36 PM |
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CEX.IO Launched Multisignature Bitcoin AddressesDear users, As of today, October 4th, 2016 your Bitcoin depositing wallet addresses have been changed. The change is due to a security update, which adds an extra safety layer to our BTC storage by implementing multi-signature technology. Please visit the finance page and choose BTC deposit to find out your new address. New addresses start with a "3". Thank you for choosing CEX.IO! Are these adresses also from BitGo? Would that mean we can instant transfer bitcoins e.g. from Bitstamp to Cex ?
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CEX (OP)
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Merit: 1003
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October 04, 2016, 02:31:03 PM |
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Are these adresses also from BitGo? Would that mean we can instant transfer bitcoins e.g. from Bitstamp to Cex ?
No, this is our own solution. Unfortunately no instant transfers available. Yet
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Serpens66
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Activity: 2940
Merit: 1131
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October 05, 2016, 05:37:48 PM |
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I just saw your new btc withdrawal page... 1) "Choose withdrawal payment method" ... what does this mean? I can't choose anything, there is only "crypto" written two times?! 2) Cryptocurrency withdrawals should be made to your own wallet ONLY. They are irreversible and no returns from third party accounts (such as casinos, exchanges or payment systems) will be accepted back to your CEX.IO account. Withdrawals to third-party wallets are prohibited according to our Terms of Use So you are prohibitting to withdraw btc from cex directly to another exchange? Are you serious? I guess 80% of all withdrawals are those kind of withdrawal, you can't prohibit this. Or do you want to loose your customers?
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Great Freeware Game: Clonk Rage binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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Zeta0S
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October 06, 2016, 02:29:11 AM |
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Is this Exchange still existing!?
I remember they stopped paying there affiliated end 2014, still get a view referral bitcoins from them. They scammed me real good.
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starmman
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Activity: 1484
Merit: 1029
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October 06, 2016, 06:01:24 AM |
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I just saw your new btc withdrawal page... 1) "Choose withdrawal payment method" ... what does this mean? I can't choose anything, there is only "crypto" written two times?! 2) Cryptocurrency withdrawals should be made to your own wallet ONLY. They are irreversible and no returns from third party accounts (such as casinos, exchanges or payment systems) will be accepted back to your CEX.IO account. Withdrawals to third-party wallets are prohibited according to our Terms of Use So you are prohibitting to withdraw btc from cex directly to another exchange? Are you serious? I guess 80% of all withdrawals are those kind of withdrawal, you can't prohibit this. Or do you want to loose your customers? Really, Is that serious? It's against T&C's to move funds to another exchange? If so, I'll be planning on looking for another company to work with and moving away from CEX.IO pretty quickly. Shame because I like the security features of CEX.IO
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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October 06, 2016, 01:01:21 PM |
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I just saw your new btc withdrawal page... 1) "Choose withdrawal payment method" ... what does this mean? I can't choose anything, there is only "crypto" written two times?! 2) Cryptocurrency withdrawals should be made to your own wallet ONLY. They are irreversible and no returns from third party accounts (such as casinos, exchanges or payment systems) will be accepted back to your CEX.IO account. Withdrawals to third-party wallets are prohibited according to our Terms of Use So you are prohibitting to withdraw btc from cex directly to another exchange? Are you serious? I guess 80% of all withdrawals are those kind of withdrawal, you can't prohibit this. Or do you want to loose your customers? Really, Is that serious? It's against T&C's to move funds to another exchange? If so, I'll be planning on looking for another company to work with and moving away from CEX.IO pretty quickly. Shame because I like the security features of CEX.IO I just saw your new btc withdrawal page... 1) "Choose withdrawal payment method" ... what does this mean? I can't choose anything, there is only "crypto" written two times?! 2) Cryptocurrency withdrawals should be made to your own wallet ONLY. They are irreversible and no returns from third party accounts (such as casinos, exchanges or payment systems) will be accepted back to your CEX.IO account. Withdrawals to third-party wallets are prohibited according to our Terms of Use So you are prohibitting to withdraw btc from cex directly to another exchange? Are you serious? I guess 80% of all withdrawals are those kind of withdrawal, you can't prohibit this. Or do you want to loose your customers? Guys, We are sorry for the, perhaps, overly strict wording. This is done from a legal point of view, but we agree that we do owe an extra explanation. This text is on the website to prevent money laundering and for the sake of safety of your funds. We do not recommend sending bitcoins to addresses belonging to third parties, as in case of funds return, they will not be credited to your wallet, because the withdrawal address can change for technical reasons. To ensure that all your transactions are safe – the best way is to withdraw money to your own wallet.
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Serpens66
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October 06, 2016, 01:42:12 PM |
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Guys,
We are sorry for the, perhaps, overly strict wording. This is done from a legal point of view, but we agree that we do owe an extra explanation.
This text is on the website to prevent money laundering and for the sake of safety of your funds.
We do not recommend sending bitcoins to addresses belonging to third parties, as in case of funds return, they will not be credited to your wallet, because the withdrawal address can change for technical reasons.
To ensure that all your transactions are safe – the best way is to withdraw money to your own wallet.
okay, that is important to know... other exchanges like Coinbase are closing your account if they find out that you transferring bitcoins to gamble sites. So good to know, that cex.io won't do such stuff
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Great Freeware Game: Clonk Rage binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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starmman
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Activity: 1484
Merit: 1029
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October 06, 2016, 06:28:28 PM |
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Guys,
We are sorry for the, perhaps, overly strict wording. This is done from a legal point of view, but we agree that we do owe an extra explanation.
This text is on the website to prevent money laundering and for the sake of safety of your funds.
We do not recommend sending bitcoins to addresses belonging to third parties, as in case of funds return, they will not be credited to your wallet, because the withdrawal address can change for technical reasons.
To ensure that all your transactions are safe – the best way is to withdraw money to your own wallet.
okay, that is important to know... other exchanges like Coinbase are closing your account if they find out that you transferring bitcoins to gamble sites. So good to know, that cex.io won't do such stuff Thanks for the clarification there. It doesn't sound so bad now. It is unfortunate that we have to take risks to trade on other exchanges. It would be great if there were an exchange that traded tons of alt coins that was also PCI DSS compliant which didn't have such high minimum transfer rates. I'm sure whoever could pull that off would make a killing looking at the volumes that Poloniex are shifting.
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poordeveloper
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October 07, 2016, 12:46:35 AM |
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CEX.IO Launched Multisignature Bitcoin AddressesDear users, As of today, October 4th, 2016 your Bitcoin depositing wallet addresses have been changed. The change is due to a security update, which adds an extra safety layer to our BTC storage by implementing multi-signature technology. Please visit the finance page and choose BTC deposit to find out your new address. New addresses start with a "3". Thank you for choosing CEX.IO! What happens if we send funds to the other address?
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CEX (OP)
Legendary
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Activity: 1227
Merit: 1003
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October 07, 2016, 09:26:06 AM |
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CEX.IO Launched Multisignature Bitcoin AddressesDear users, As of today, October 4th, 2016 your Bitcoin depositing wallet addresses have been changed. The change is due to a security update, which adds an extra safety layer to our BTC storage by implementing multi-signature technology. Please visit the finance page and choose BTC deposit to find out your new address. New addresses start with a "3". Thank you for choosing CEX.IO! What happens if we send funds to the other address? At the moment both systems are running, and the coins will be added to your account as usual. You will receive a notification email, that there is a new address waiting for you.
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CEX (OP)
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Activity: 1227
Merit: 1003
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October 10, 2016, 10:53:19 AM |
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CEX.IO Launched Variable Trade Fee ScheduleWe at CEX.IO are glad to inform you about the launch of the variable trade fee schedule. Within the new scheme, the schedule is volume-tiered. That means, the more 30-day total volume you trade in your account, the lower fee you get on the following trades. Basically, the new schedule is an improved version of the previously launched Maker-Taker fee scheme and is available on the website.30-day trade volume, on which the trade fee schedule is based, is recalculated at 00:00 (GMT) each day and includes current day’s trades. You can see your current volume for the last 30 days on the Fee Schedule page. Within the new schedule, maker fee remains 0% to drive further market movement and higher liquidity across CEX.IO markets.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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