1kembrij
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August 15, 2017, 08:24:32 PM |
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I will write here until you start solving the problems of users in the solution mode and not adding them to the expectations for 1-2 months, in the case of multiple verification issues that I sent to you and even opened the company to the maximum level of verification that awaits your answer a few Months.I do not like to swear, but you make me waste my nerves, already my nerves on the side-chapel and they pass
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1kembrij
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August 15, 2017, 10:43:29 PM |
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Dale C Dear Maksym Pashko
Thank you for the request.
As we can see it was rejected by the external system, it might be your bank. Please contact your bank in order to get the details. Also, kindly ask you to check if there are any limitations on your card and if payments to/from cex.io are allowed with your card. You can see all detail about cards limitations on this page: https://cex.io/finance/limits-commissions
Thank you for your understanding.
In the next hour I will add the third card and I will try to bring it to you, promptly also respond that with my verification I already answered 5 queries, there is no answer for 1 month at least !!!! I sent a request for verif + and for corporate !!!!!
Avatar Maksym Pashko
Why are you deceiving !!! I contacted my bank, I was checked and answered that no requests were postpal to replenish the cards .... I took the third card and it is not added to you and writes that it is rejected !!! What a disgrace, urgently decide what the problem is or if you voice some of the out-of-the-board tariffs on your site, I'm not used to the limit, but my account has lost the ability to display maps! Decide urgently !!!
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ValP
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Activity: 5
Merit: 0
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August 16, 2017, 03:39:04 PM |
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I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account. Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages. I have provided all verification documents on 7th of July, which is more then a month(!!) ago. I have made deposit of bitcoin and cash withdrawal before I got verification request. It is really frustrating since I don't have access to my coins for almost 3 weeks now Please solve my issue
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CEX (OP)
Legendary
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Activity: 1227
Merit: 1003
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August 16, 2017, 03:44:42 PM |
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Bitcoin Cash Deposits and Withdrawals Launched Dear users, we are glad to inform you that you now can deposit and withdraw Bitcoin Cash on CEX.IO. You can find out your deposit and withdrawal addresses for Bitcoin Cash (BCH) in the Finance tab of your profile. Read more details on our blog.
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CEX (OP)
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Activity: 1227
Merit: 1003
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August 17, 2017, 02:44:20 PM |
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Dale C Dear Maksym Pashko
Thank you for the request.
As we can see it was rejected by the external system, it might be your bank. Please contact your bank in order to get the details. Also, kindly ask you to check if there are any limitations on your card and if payments to/from cex.io are allowed with your card. You can see all detail about cards limitations on this page: https://cex.io/finance/limits-commissions
Thank you for your understanding.
In the next hour I will add the third card and I will try to bring it to you, promptly also respond that with my verification I already answered 5 queries, there is no answer for 1 month at least !!!! I sent a request for verif + and for corporate !!!!!
Avatar Maksym Pashko
Why are you deceiving !!! I contacted my bank, I was checked and answered that no requests were postpal to replenish the cards .... I took the third card and it is not added to you and writes that it is rejected !!! What a disgrace, urgently decide what the problem is or if you voice some of the out-of-the-board tariffs on your site, I'm not used to the limit, but my account has lost the ability to display maps! Decide urgently !!!
We have replied to the user in personal messages.
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CEX (OP)
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Activity: 1227
Merit: 1003
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August 17, 2017, 02:45:12 PM |
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I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account. Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages. I have provided all verification documents on 7th of July, which is more then a month(!!) ago. I have made deposit of bitcoin and cash withdrawal before I got verification request. It is really frustrating since I don't have access to my coins for almost 3 weeks now Please solve my issue Good day, Please, provide us with your User ID so that we could investigate your issue and help you. If you do not wish to post it in the thread, PM us. Thank you!
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ValP
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Activity: 5
Merit: 0
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August 17, 2017, 02:57:29 PM |
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I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account. Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages. I have provided all verification documents on 7th of July, which is more then a month(!!) ago. I have made deposit of bitcoin and cash withdrawal before I got verification request. It is really frustrating since I don't have access to my coins for almost 3 weeks now Please solve my issue Good day, Please, provide us with your User ID so that we could investigate your issue and help you. If you do not wish to post it in the thread, PM us. Thank you! Hello. My name is Pavlo Valkov
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hammers400
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Activity: 37
Merit: 0
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August 18, 2017, 10:15:13 AM |
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Hammers929 here.. Have the on going issue with account access I have been trying to get resolved for a long time. Since changing my mobile phone number I have not been able to access my account. I have provided you with all the details you requested and can't get any response from customer support. Please could you get this sorted I just keep getting ignored. I first joined in 2013 and haven't managed access since 2014. My user name and password still works but can't get the text on my new phone number. Please help. I don't won't to loose faith in cex.io..
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CEX (OP)
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Activity: 1227
Merit: 1003
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August 18, 2017, 11:01:59 AM |
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Hi there i tried to withdraw BHC but both my withdraws was rejected, can you please check that? I will send you my ticket id and my account name so you can check it. I will update this when i get a response.
Hello! Waiting for your User ID and ticket numbers, thank you!
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hammers400
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August 18, 2017, 11:29:49 AM |
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Ticket (302827) my user name hammers929
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CEX (OP)
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Activity: 1227
Merit: 1003
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August 18, 2017, 11:44:17 AM |
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Ticket (302827) my user name hammers929
Seems like we have resolved your issue together with our support team. Please, let us know if you need anything else.
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hammers400
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August 18, 2017, 12:05:38 PM |
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Fantastic thanks.. faith restored..
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ValP
Newbie
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Merit: 0
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August 19, 2017, 11:43:31 AM |
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I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account. Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages. I have provided all verification documents on 7th of July, which is more then a month(!!) ago. I have made deposit of bitcoin and cash withdrawal before I got verification request. It is really frustrating since I don't have access to my coins for almost 3 weeks now Please solve my issue Good day, Please, provide us with your User ID so that we could investigate your issue and help you. If you do not wish to post it in the thread, PM us. Thank you! Hello. My name is Pavlo Valkov After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$. I want to warn other customers about requests that you may get while using this exchange. I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
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Serpens66
Legendary
Offline
Activity: 2940
Merit: 1131
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August 19, 2017, 09:53:41 PM |
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After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$. I want to warn other customers about requests that you may get while using this exchange. I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions... @Cex: I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee...
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ValP
Newbie
Offline
Activity: 5
Merit: 0
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August 19, 2017, 09:59:48 PM |
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After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$. I want to warn other customers about requests that you may get while using this exchange. I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions... @Cex: I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee... They asked for documents. I provided everything they asked for, and in a month I'm getting a request for more documents, while having no access to bitcoins that I have deposited. This is totally excellent service
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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August 22, 2017, 01:21:02 PM Last edit: August 22, 2017, 01:55:07 PM by CEX |
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After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$. I want to warn other customers about requests that you may get while using this exchange. I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions... @Cex: I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee... They asked for documents. I provided everything they asked for, and in a month I'm getting a request for more documents, while having no access to bitcoins that I have deposited. This is totally excellent service All the documents have been requested according to our AML/KYC policies.You will get access to your Bitcoins as soon as possible. UPD: BTC withdrawals are enabled for your account.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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ValP
Newbie
Offline
Activity: 5
Merit: 0
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August 24, 2017, 08:18:39 PM |
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After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$. I want to warn other customers about requests that you may get while using this exchange. I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions... @Cex: I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee... They asked for documents. I provided everything they asked for, and in a month I'm getting a request for more documents, while having no access to bitcoins that I have deposited. This is totally excellent service All the documents have been requested according to our AML/KYC policies.You will get access to your Bitcoins as soon as possible. UPD: BTC withdrawals are enabled for your account. You have forgotten to credit me with BCH tokens as well, I have made my deposit on July 27th
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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August 28, 2017, 11:05:24 AM |
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After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$. I want to warn other customers about requests that you may get while using this exchange. I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions... @Cex: I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee... They asked for documents. I provided everything they asked for, and in a month I'm getting a request for more documents, while having no access to bitcoins that I have deposited. This is totally excellent service All the documents have been requested according to our AML/KYC policies.You will get access to your Bitcoins as soon as possible. UPD: BTC withdrawals are enabled for your account. You have forgotten to credit me with BCH tokens as well, I have made my deposit on July 27th The task is in process, you will soon be credited BCH.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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CEX (OP)
Legendary
Offline
Activity: 1227
Merit: 1003
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August 29, 2017, 02:49:19 PM |
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Attention! Bitcoin Deposit Addresses Changed
Dear users, we are excited to inform you that the Bitcoin deposit addresses on CEX.IO have changed and now start with 3. Please do not panic as the old addresses are working as well. However, we encourage you using the new SegWit addresses. You can find more info in this blog post.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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Serpens66
Legendary
Offline
Activity: 2940
Merit: 1131
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August 29, 2017, 05:04:30 PM |
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Attention! Bitcoin Deposit Addresses Changed
Dear users, we are excited to inform you that the Bitcoin deposit addresses on CEX.IO have changed and now start with 3. Please do not panic as the old addresses are working as well. However, we encourage you using the new SegWit addresses. You can find more info in this blog post. My old address was also starting with 3. So was it already a segwit address and I can cnotinue to use it?
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Great Freeware Game: Clonk Rage binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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