**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[CEX]

heyo cex!

please help me as well about my 2fa disablement request.
latest ticket id regarding this matter: 595909

thanks in advance!
brgds

We will escalate the issue to the concerned department. Thanks for your trust.

[1615049394]

1615049394

[1615049394]

1615049394

[1615049394]

1615049394

[1615049394]

1615049394

[CEX]

UserID: up104722683. Support tickets: (590108) & (594425)

$5800+ pending for too long.

I understand that you may have s0me delay.

We will try to clarify the situation.

[CEX]

Can you please check my withdraw transaction too?
It has been a while...

transaction ID: 5328004402

thanks

Unfortunately, we cannot help without knowing your user ID or support ticket number.

[CEX]

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

Hello, please write us your user ID. Thanks in advance!

Hi there, I have problem with 2FA (OTP) I have connected only 2hours ago, now I can see say "wrong 2FA"
I didn't do anything.

Kindly wait for some time and try again later. If the issue persists, please, contact our support to disable the 2FA.

[MCrypto]

Hello Cex,

I'm still waiting for your reply here: https://bitcointalk.org/index.php?topic=2671223.msg27603540#msg27603540

[qendrimi12]

Today I try to transfer amount of ripple to an account to Binance, email arrive at me and I accept email confirmation l but amount of ripple hasn't been transfer to another account in Binance.. Why it is taking so long to transfer it has been 5h?

[chickpeas]

New user registration stopped in cex.io ?


Well i wanted to join .

[Zundmagneto]

Hello! Why have not I received the money so far? I've been waiting more than 4 days!
Transaction ID: 5341278332
Date: 2018-01-04 03:18:23
Currency: USD (VISA)

[monotheist]

Hey CEX.IO

Profile ID : up111498827
Request #595003

Because of you siphoning off our money for transaction and not putting the entire money you took from us for the transaction one big transaction of many people is stuck here

https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

Please take a look at this as high priority, even though i(and many people) paid the transaction fee as given in the withdrawal page, the final fee is just 11.254 sat/B?

This means that 5.38+ BTC is stuck forever and from the looks of it it will never get confirmed. Please take a look at this and get this confirmed via the various methods, this amount is equivalent to 80,000$ and thats a lot of money stuck because of it.

There are more people who are a part of this tx and their money is stuck too and no this is not because of heavy load but because of CEX.IO not paying enough transaction fee for it and bunching too many sub-transactions in one.

Please dont ignore this post like other posts on this same matter. Your support is not responsive at all.

[rajababu3]

Hey CEX.IO

Profile ID : up111498827
Request #595003

Because of you siphoning off our money for transaction and not putting the entire money you took from us for the transaction one big transaction of many people is stuck here

https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

Please take a look at this as high priority, even though i(and many people) paid the transaction fee as given in the withdrawal page, the final fee is just 11.254 sat/B?

This means that 5.38+ BTC is stuck forever and from the looks of it it will never get confirmed. Please take a look at this and get this confirmed via the various methods, this amount is equivalent to 80,000$ and thats a lot of money stuck because of it.

There are more people who are a part of this tx and their money is stuck too and no this is not because of heavy load but because of CEX.IO not paying enough transaction fee for it and bunching too many sub-transactions in one.

Please dont ignore this post like other posts on this same matter. Your support is not responsive at all.

Even My Bitcoin is stuck in same transaction. CEX.io support is not replying my mails. Please check this issue.
userId: up106401868

[kabrero]

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. how could you pay 23 sats per byte. 11 btc waiting. what will you do?

[monotheist]

CEX you need to look into this immediately, there are 4 people with the same problem, we are raising this issue since a week and its a lot of money, but no one has bothered to reply, that is a LOT Of money stuck 5 BTC in one transaction and 11 in another here https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

Have you no shame left that you ignore these problems, you can get this fixed by using various methods but the least we expect is a reply telling you are looking into it.

Please look into this ASAP, this has become a huge problem with CEX.IO and more customers has made you arrogant.

[c-none]

Hi, my withdraw request is still pending and no update since a few "banking days"
In the desc. it says "We are preparing your withdrawal for sending. If this status lasts more than 1 bank day, please check your email for updates." however, there are no updates in my email as well.

Can you please quickly process it? This is preventing us to invest more money to CEX as this situation is not making us feel comfortable.

Here are transaction IDs:  5348645810 - 5348643718

[vearns]

Hi, my withdraw request is still pending and no update since a few "banking days"
In the desc. it says "We are preparing your withdrawal for sending. If this status lasts more than 1 bank day, please check your email for updates." however, there are no updates in my email as well.

Can you please quickly process it? This is preventing us to invest more money to CEX as this situation is not making us feel comfortable.

Here are transaction IDs:  5348645810 - 5348643718

hi CEX,

same goes to my SEPA withdrawal.
userid: netruls
transaction ID 5355393819.

please process my withdrawal
it has been a few days of waiting

[mettalmag]

Dear CEX this seems to became the never ending story between me you and your support team, that one poor guy who is solving almost half of bitcoin world problems, now I'm just guessing i she a Ver or is he a Mcafee.
Anyways Since the early October, after my first wire transfer deposit I have had a deposit issues of any currency, in fact I'm only concerned about BTC, trusting you big amounts of fiat wouldn't be wise after all this.
So couple days ago I got a replay (finally! after a month of waiting, or more?) from your support team that I should try and that my issue had resolved and I did try and I'm stupid as hell to believe you. My deposit still got stuck there.
So I have couple things to ask: First of all to avoid such kind of issues please input some big fucking red dot in the deposit section if one has an issue like me, so that people won't send their money to the fuckin service that is not available!
Second, please respond to my ticket 355629, I want my BTC back as I want my service to be active, OR as I said hundred times before, IF you can't provide me service tell me, block my account, delete my account, send me an e-mail that you don't like me and your service to me is not available and I will understand that and won't complain any more at all!
Regards

[ankit_gooner]

HI CEX,

I have at least tried to reach out to your support team 7 times in last week.
I requested a withdraw from CEX to my card and it went through but what i get to find is rather than amount being credited  it has been DEBITED from my account.Also, there is no sign of the being refunded to the CEX account.

Tried reaching you everywhere, no response.I find it really surprising that you are  unable to do anything about this critical issue.

userid: up107823519
regards,
Ankit

[kabrero]

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. how could you pay 23 sats per byte. 11 btc waiting. what will you do?

Any answer?

[dejavoodoo]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

[mettalmag]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Just wait couple more month
I had a deposit issue since October, couple days ago they replied that "everything should be now working" so I made a test deposit, but guess what? It ain't working again! this is stupid what does it means "it should be working"?!

[monotheist]

CEX.IO is among the worst in the exchange market, unresolved issues, a huge chunck of unconfirmed transactions, missing deposits, high exchange rate etc