**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[vearns]

So couple days ago I got a replay (finally! after a month of waiting, or more?) from your support team that I should try and that my issue had resolved and I did try and I'm stupid as hell to believe you. My deposit still got stuck there.

what replay?

REPLY     dude

R  E  P  L  Y


fuck

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[Astargath]

CEX.IO is among the worst in the exchange market, unresolved issues, a huge chunck of unconfirmed transactions, missing deposits, high exchange rate etc

Yep, getting ridiculous now, a month for 1 document verification which I don't even care anymore because I surely wont try to withdraw any fiat with them. I was forced to leave them some negative feedback at least for the time being until they solve their issues. At least they should change their descriptions and tell people that verification can take months and withdrawals too, at least that way they wont be dishonest.

[bcambo123]

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm starting to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month   wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money by that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking of going to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request on your website. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. AND I NEED MY MONEY TO TRADE... I got my lawyer on the phone today and he is ready to strike whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.
You are causing so many stress to so many people you should be ashamed of yourself...

[vearns]

yes, i also do not understand

they can fix ripple problem, integrating new coins and many other complex programming thing...
but, why is it so hard for them to implement CANCEL WITHDRAWAL?

if we can cancel our withdrawal request, it will reduce their workload.
and we can use the fund to buy other coin and move to other exchange.

what is the reason to hold our withdrawal?

[ARTHurt]

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm started to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month   wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money bad that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking to go to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. I got my lawyer on the phone today and he is ready to work whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.

number one, you can't cancel the withdraw request
number two, this is not a problem of the bank to bank transfer, it's only their internal processing time
number three, request is in pending because they are understaffed as you said and all withdrawals are going through some manual check procedure which takes a couple of days for the huge number of withdrawal requests they get every day
number four, it seems the delay for processing withdrawals is increasing, that means they get everyday more requests they can possibly process every day
number five, same situation here, expecting withdrawal to update from "pending" since Jan 5th. while previous withdrawals were processed after 48h and previously than that in 24h - while now it's already 3 full working days and no change ...
number six, they've always paid sooner or later, at least in my case, so don't worry too much, you'll get the money at the end
number seven, they promised they are working on this bottleneck situation/process and we'll see an improvement soon - I hope so because I'm not even worried anymore for my money but annoyed I can't do business faster because of their issues
number eight, I could go over and over with cex problems but I still consider they are honest in some way, not willing to scam anyone, but very very... extremely not organised and overwhelmed with the growth of the industry

good luck ...

[vearns]

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. how could you pay 23 sats per byte. 11 btc waiting. what will you do?

i feel sorry for you
you can push the transaction at btc.com
but it might cost you around USD 5k

[mandertherick]

Helllo, Cex.

I sent an e-mail to the support team regarding an issue to my account (Reset 2FA), the username is: travisantonio. I sent all required documents, check that since the last time I sent one, YOU GUYS autoclosed my request and that was almost 6 months ago, I want to withdrawn something from my account and due to that I can't, Jesus. It is just injustifiable how your services are.

[dekana]

I submitted a card withdrawal on 4 January 2018.

Still not received, Still pending.

Also my card deposit from December is still double debited on my card.

Luckily the amounts I was doing was small and only for testing so I actually don't care.

Be very, very cautious with this exchange folks. I'm seeing reports of bank wires taking a month if you're lucky.

[vearns]

just received my withdrawal transaction ID 5355393819.

thanks cex

[ARTHurt]

just received my withdrawal transaction ID 5355393819.

thanks cex

yes they processed some requests today, I've got the confirmation for my request of Jan 5th

[LongHodler]

Hi CEX.IO,

Can you execute my transaction with ID: 5387865539

Thanks.

[bcambo123]

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm started to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month   wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money bad that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking to go to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. I got my lawyer on the phone today and he is ready to work whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.

number one, you can't cancel the withdraw request
number two, this is not a problem of the bank to bank transfer, it's only their internal processing time
number three, request is in pending because they are understaffed as you said and all withdrawals are going through some manual check procedure which takes a couple of days for the huge number of withdrawal requests they get every day
number four, it seems the delay for processing withdrawals is increasing, that means they get everyday more requests they can possibly process every day
number five, same situation here, expecting withdrawal to update from "pending" since Jan 5th. while previous withdrawals were processed after 48h and previously than that in 24h - while now it's already 3 full working days and no change ...
number six, they've always paid sooner or later, at least in my case, so don't worry too much, you'll get the money at the end
number seven, they promised they are working on this bottleneck situation/process and we'll see an improvement soon - I hope so because I'm not even worried anymore for my money but annoyed I can't do business faster because of their issues
number eight, I could go over and over with cex problems but I still consider they are honest in some way, not willing to scam anyone, but very very... extremely not organised and overwhelmed with the growth of the industry

good luck ...

Thanks a lot for your message. That's exactly what I needed to hear to release a bit the pressure. That's what I guessed as well. The money is safe but I just have to be patient. Reading from forums can be quite scary though since you end up believing the money is gone. I find it a bit selfish and unfair from other users to complain over and over again and just disappear once their situation is solved. They could put an update that their situation has finally sorted out so that customers facing the same situation don't get into a panick mode.
Anyways if we both end up with a CEX withdrawal I guess we are in the same business  . I just started though that's why I'm a bit annoyed to have money stuck in an exchange for so long. ANyways thanks again for your message and your feedback on this situation. Really appreciated

[kabrero]

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm started to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month   wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money bad that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking to go to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. I got my lawyer on the phone today and he is ready to work whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.

number one, you can't cancel the withdraw request
number two, this is not a problem of the bank to bank transfer, it's only their internal processing time
number three, request is in pending because they are understaffed as you said and all withdrawals are going through some manual check procedure which takes a couple of days for the huge number of withdrawal requests they get every day
number four, it seems the delay for processing withdrawals is increasing, that means they get everyday more requests they can possibly process every day
number five, same situation here, expecting withdrawal to update from "pending" since Jan 5th. while previous withdrawals were processed after 48h and previously than that in 24h - while now it's already 3 full working days and no change ...
number six, they've always paid sooner or later, at least in my case, so don't worry too much, you'll get the money at the end
number seven, they promised they are working on this bottleneck situation/process and we'll see an improvement soon - I hope so because I'm not even worried anymore for my money but annoyed I can't do business faster because of their issues
number eight, I could go over and over with cex problems but I still consider they are honest in some way, not willing to scam anyone, but very very... extremely not organised and overwhelmed with the growth of the industry

good luck ...

ARTHurt, doyou have an idea what will happen to my btc?

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

[ARTHurt]

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm started to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month   wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money bad that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking to go to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. I got my lawyer on the phone today and he is ready to work whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.

number one, you can't cancel the withdraw request
number two, this is not a problem of the bank to bank transfer, it's only their internal processing time
number three, request is in pending because they are understaffed as you said and all withdrawals are going through some manual check procedure which takes a couple of days for the huge number of withdrawal requests they get every day
number four, it seems the delay for processing withdrawals is increasing, that means they get everyday more requests they can possibly process every day
number five, same situation here, expecting withdrawal to update from "pending" since Jan 5th. while previous withdrawals were processed after 48h and previously than that in 24h - while now it's already 3 full working days and no change ...
number six, they've always paid sooner or later, at least in my case, so don't worry too much, you'll get the money at the end
number seven, they promised they are working on this bottleneck situation/process and we'll see an improvement soon - I hope so because I'm not even worried anymore for my money but annoyed I can't do business faster because of their issues
number eight, I could go over and over with cex problems but I still consider they are honest in some way, not willing to scam anyone, but very very... extremely not organised and overwhelmed with the growth of the industry

good luck ...

ARTHurt, doyou have an idea what will happen to my btc?

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

Hi mate, I have read your earlier post about that situation and I felt shivers down my spine ... nasty situation!

Theoretically the BTC is yours,  it's a matter of time, but practically the time tends to become indefinite...
The BTC will arrive to your address at some point in time but this might take weeks, months, or years, all depending on the transactions pool congestion which is notorious for BTC
The other alternative is to have CEX work it out by increasing the fees for the specific transaction which I know it's possible, but here we end up with the same CEX congestion in their departments to prioritize, take action and solve the issue... which by previous experience with CEX support, it also takes lot of time

One thing (because I read en earlier post), it's not your job to pay $5k to btc.com for increasing the fees to release the transaction, it's CEX responsible to solve this.

Bottom line, what you have to do is wait, forget it for a while... they are yours but they are locked,
You have not lost it but you also can't use it
The BTC will go to your address eventually but you can't do anything to speed it up or use them for the following period.

[kabrero]

thank you very much for clarifying.

[mettalmag]

Dear CEX!
Please react on ticket Request #355629
Deposit my BTC which you are holding and give me an option to delete  this fucking account
I no longer require service from such an unprofessional provider such this

after my wire deposit in Octiber you are asking me for documents which I'm providing once a week and there is no one to answer on my tickets,
you are holding my btc deposits with reasons that makes no sense at all!
couple days ago I got a response which stated that my issue is resolved and I did my test deposit, but guess what? it is blocked as well!!!
you have groups of support teams all around the world? they have lack of connection with each other? or there's only one guy?

I'm waiting for this to be resolved from god damn fucking October!!!
Months have been passed without anybody contacting me regarding this, you are asking for documents, I'm providing the documents directly from bank what the hell you need more?
I don't actually care and require it any more, I don't need a service that doesn't give a fuck about their customers. I need my BTC deposit to be confirmed or sent back to the address it came from!!!!!!!!!!

Since the damn October?!!
When you realized that more and more people are using your service why the hell aren't you investing in stuff? what the fuck is wrong with you?!

[bcambo123]

Dear CEX!
Please react on ticket Request #355629
Deposit my BTC which you are holding and give me an option to delete  this fucking account
I no longer require service from such an unprofessional provider such this

after my wire deposit in Octiber you are asking me for documents which I'm providing once a week and there is no one to answer on my tickets,
you are holding my btc deposits with reasons that makes no sense at all!
couple days ago I got a response which stated that my issue is resolved and I did my test deposit, but guess what? it is blocked as well!!!
you have groups of support teams all around the world? they have lack of connection with each other? or there's only one guy?

I'm waiting for this to be resolved from god damn fucking October!!!
Months have been passed without anybody contacting me regarding this, you are asking for documents, I'm providing the documents directly from bank what the hell you need more?
I don't actually care and require it any more, I don't need a service that doesn't give a fuck about their customers. I need my BTC deposit to be confirmed or sent back to the address it came from!!!!!!!!!!

Since the damn October?!!
When you realized that more and more people are using your service why the hell aren't you investing in stuff? what the fuck is wrong with you?!

Sorry to hear your story mate. I'm in the same boat. These guys are so retarded. Now I get answers from tickets I have sent to be able to get registered a month ago saying sorry for the delay. If your verification has been rejected you can do another one in 30 days.... Haha I am registered for 2 weeks now and have money stuck there for a week.If they do ticket by ticket without even trying to see how the situation has evolved for the customer then we'll probably get our money (for me 9k and for you your bitcoin) in a year.

Happy new year from CEX.IO

I think their organization is chaos... They should just expedite all the big issues with stuck coins in the blockchain first by just increasing fees then give the money back to people waiting for big amounts then take care of the rest. The issue is there are a lot of retards losing their f2ma keys or fighting like hell for a 20 USD deposit or withdrawal. These guys are generally the most annoying sending billions of tickets a day for bullshit and blocking support from focusing on their priorities. Of course if they use a FIFO strategy they'll not get really far in this business.

And to be honest I know exchanges these days with support replying in an hour....

[dronsf]

CEX's business model is completely shady.

I am fully verified, it took a long time, I now have $20K I'd like to withdraw but am now finding out as a US citizen, there is no way to withdraw?!?

Why does your website say "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic"

Why did Akhil G. (supervisor) tell me to add my card and verify it in order to complete a withdrawal? Do you just respond random things without checking your client's profile??

[kabrero]

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

Fix this transaction CEX. You font have right to do such greedy thing. Why didnt you pay for this transaction which i already paid to you much more. is cex scam?

[HPt]

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm started to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month   wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money bad that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking to go to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. I got my lawyer on the phone today and he is ready to work whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.

number one, you can't cancel the withdraw request
number two, this is not a problem of the bank to bank transfer, it's only their internal processing time
number three, request is in pending because they are understaffed as you said and all withdrawals are going through some manual check procedure which takes a couple of days for the huge number of withdrawal requests they get every day
number four, it seems the delay for processing withdrawals is increasing, that means they get everyday more requests they can possibly process every day
number five, same situation here, expecting withdrawal to update from "pending" since Jan 5th. while previous withdrawals were processed after 48h and previously than that in 24h - while now it's already 3 full working days and no change ...
number six, they've always paid sooner or later, at least in my case, so don't worry too much, you'll get the money at the end
number seven, they promised they are working on this bottleneck situation/process and we'll see an improvement soon - I hope so because I'm not even worried anymore for my money but annoyed I can't do business faster because of their issues
number eight, I could go over and over with cex problems but I still consider they are honest in some way, not willing to scam anyone, but very very... extremely not organised and overwhelmed with the growth of the industry

good luck ...

ARTHurt, doyou have an idea what will happen to my btc?

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

If you're in control of the target address (i.e. if you didn't withdraw to e.g. another exchange) and if you need the coins urgently, you can bump up the fees yourself with a CPFP transaction (child pays for parent). I did this a few times myself when CEX didn't pay enough fees. However, with such a mega transaction as in your case, significantly bumping up the fees becomes really expensive..  .. I'm not sure whether this behaviour from CEX is stinginess or plain incompetence..