**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[ARTHurt]

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm started to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month   wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money bad that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking to go to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. I got my lawyer on the phone today and he is ready to work whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.

number one, you can't cancel the withdraw request
number two, this is not a problem of the bank to bank transfer, it's only their internal processing time
number three, request is in pending because they are understaffed as you said and all withdrawals are going through some manual check procedure which takes a couple of days for the huge number of withdrawal requests they get every day
number four, it seems the delay for processing withdrawals is increasing, that means they get everyday more requests they can possibly process every day
number five, same situation here, expecting withdrawal to update from "pending" since Jan 5th. while previous withdrawals were processed after 48h and previously than that in 24h - while now it's already 3 full working days and no change ...
number six, they've always paid sooner or later, at least in my case, so don't worry too much, you'll get the money at the end
number seven, they promised they are working on this bottleneck situation/process and we'll see an improvement soon - I hope so because I'm not even worried anymore for my money but annoyed I can't do business faster because of their issues
number eight, I could go over and over with cex problems but I still consider they are honest in some way, not willing to scam anyone, but very very... extremely not organised and overwhelmed with the growth of the industry

good luck ...

ARTHurt, doyou have an idea what will happen to my btc?

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

Hi mate, I have read your earlier post about that situation and I felt shivers down my spine ... nasty situation!

Theoretically the BTC is yours,  it's a matter of time, but practically the time tends to become indefinite...
The BTC will arrive to your address at some point in time but this might take weeks, months, or years, all depending on the transactions pool congestion which is notorious for BTC
The other alternative is to have CEX work it out by increasing the fees for the specific transaction which I know it's possible, but here we end up with the same CEX congestion in their departments to prioritize, take action and solve the issue... which by previous experience with CEX support, it also takes lot of time

One thing (because I read en earlier post), it's not your job to pay $5k to btc.com for increasing the fees to release the transaction, it's CEX responsible to solve this.

Bottom line, what you have to do is wait, forget it for a while... they are yours but they are locked,
You have not lost it but you also can't use it
The BTC will go to your address eventually but you can't do anything to speed it up or use them for the following period.

[kabrero]

thank you very much for clarifying.

[mettalmag]

Dear CEX!
Please react on ticket Request #355629
Deposit my BTC which you are holding and give me an option to delete  this fucking account
I no longer require service from such an unprofessional provider such this

after my wire deposit in Octiber you are asking me for documents which I'm providing once a week and there is no one to answer on my tickets,
you are holding my btc deposits with reasons that makes no sense at all!
couple days ago I got a response which stated that my issue is resolved and I did my test deposit, but guess what? it is blocked as well!!!
you have groups of support teams all around the world? they have lack of connection with each other? or there's only one guy?

I'm waiting for this to be resolved from god damn fucking October!!!
Months have been passed without anybody contacting me regarding this, you are asking for documents, I'm providing the documents directly from bank what the hell you need more?
I don't actually care and require it any more, I don't need a service that doesn't give a fuck about their customers. I need my BTC deposit to be confirmed or sent back to the address it came from!!!!!!!!!!

Since the damn October?!!
When you realized that more and more people are using your service why the hell aren't you investing in stuff? what the fuck is wrong with you?!

[bcambo123]

Dear CEX!
Please react on ticket Request #355629
Deposit my BTC which you are holding and give me an option to delete  this fucking account
I no longer require service from such an unprofessional provider such this

after my wire deposit in Octiber you are asking me for documents which I'm providing once a week and there is no one to answer on my tickets,
you are holding my btc deposits with reasons that makes no sense at all!
couple days ago I got a response which stated that my issue is resolved and I did my test deposit, but guess what? it is blocked as well!!!
you have groups of support teams all around the world? they have lack of connection with each other? or there's only one guy?

I'm waiting for this to be resolved from god damn fucking October!!!
Months have been passed without anybody contacting me regarding this, you are asking for documents, I'm providing the documents directly from bank what the hell you need more?
I don't actually care and require it any more, I don't need a service that doesn't give a fuck about their customers. I need my BTC deposit to be confirmed or sent back to the address it came from!!!!!!!!!!

Since the damn October?!!
When you realized that more and more people are using your service why the hell aren't you investing in stuff? what the fuck is wrong with you?!

Sorry to hear your story mate. I'm in the same boat. These guys are so retarded. Now I get answers from tickets I have sent to be able to get registered a month ago saying sorry for the delay. If your verification has been rejected you can do another one in 30 days.... Haha I am registered for 2 weeks now and have money stuck there for a week.If they do ticket by ticket without even trying to see how the situation has evolved for the customer then we'll probably get our money (for me 9k and for you your bitcoin) in a year.

Happy new year from CEX.IO

I think their organization is chaos... They should just expedite all the big issues with stuck coins in the blockchain first by just increasing fees then give the money back to people waiting for big amounts then take care of the rest. The issue is there are a lot of retards losing their f2ma keys or fighting like hell for a 20 USD deposit or withdrawal. These guys are generally the most annoying sending billions of tickets a day for bullshit and blocking support from focusing on their priorities. Of course if they use a FIFO strategy they'll not get really far in this business.

And to be honest I know exchanges these days with support replying in an hour....

[dronsf]

CEX's business model is completely shady.

I am fully verified, it took a long time, I now have $20K I'd like to withdraw but am now finding out as a US citizen, there is no way to withdraw?!?

Why does your website say "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic"

Why did Akhil G. (supervisor) tell me to add my card and verify it in order to complete a withdrawal? Do you just respond random things without checking your client's profile??

[kabrero]

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

Fix this transaction CEX. You font have right to do such greedy thing. Why didnt you pay for this transaction which i already paid to you much more. is cex scam?

[HPt]

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm started to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month   wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money bad that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking to go to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. I got my lawyer on the phone today and he is ready to work whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.

number one, you can't cancel the withdraw request
number two, this is not a problem of the bank to bank transfer, it's only their internal processing time
number three, request is in pending because they are understaffed as you said and all withdrawals are going through some manual check procedure which takes a couple of days for the huge number of withdrawal requests they get every day
number four, it seems the delay for processing withdrawals is increasing, that means they get everyday more requests they can possibly process every day
number five, same situation here, expecting withdrawal to update from "pending" since Jan 5th. while previous withdrawals were processed after 48h and previously than that in 24h - while now it's already 3 full working days and no change ...
number six, they've always paid sooner or later, at least in my case, so don't worry too much, you'll get the money at the end
number seven, they promised they are working on this bottleneck situation/process and we'll see an improvement soon - I hope so because I'm not even worried anymore for my money but annoyed I can't do business faster because of their issues
number eight, I could go over and over with cex problems but I still consider they are honest in some way, not willing to scam anyone, but very very... extremely not organised and overwhelmed with the growth of the industry

good luck ...

ARTHurt, doyou have an idea what will happen to my btc?

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

If you're in control of the target address (i.e. if you didn't withdraw to e.g. another exchange) and if you need the coins urgently, you can bump up the fees yourself with a CPFP transaction (child pays for parent). I did this a few times myself when CEX didn't pay enough fees. However, with such a mega transaction as in your case, significantly bumping up the fees becomes really expensive..  .. I'm not sure whether this behaviour from CEX is stinginess or plain incompetence..

[vilomajka1070]

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

[CEX]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Your issue was escalated. We expect it to be resolved in the shortest time possible.

[CEX]

Helllo, Cex.

I sent an e-mail to the support team regarding an issue to my account (Reset 2FA), the username is: travisantonio. I sent all required documents, check that since the last time I sent one, YOU GUYS autoclosed my request and that was almost 6 months ago, I want to withdrawn something from my account and due to that I can't, Jesus. It is just injustifiable how your services are.

The 2FA has been disabled for your account. Sorry for the inconvenience.

[CEX]

CEX's business model is completely shady.

I am fully verified, it took a long time, I now have $20K I'd like to withdraw but am now finding out as a US citizen, there is no way to withdraw?!?

Why does your website say "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic"

Why did Akhil G. (supervisor) tell me to add my card and verify it in order to complete a withdrawal? Do you just respond random things without checking your client's profile??

It is indicated in the Payment Options that the USA belongs to the countries restricted for fiat withdrawals. We regret to say that, but it is only possible to withdraw crypto.

[CEX]

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

[kabrero]

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

hey CEX!
WILL YOU SOLVE MY PROBLEM ABOUT THE TRANSACTION OF VERY FEW FEE? I PAID 0.001 BTC TO YOU TO SEND MY GOODS. SUPPORT SAYS THERE IS NOTHING TO DO AND I SHOULD WAIT. ARE YOU KIDDING ME? WHAT KIND OF A COMPANY YOU ARE? STEALING? DO YOU CARE ABOUT YOUR CUSTOMERS? I ALREADY LOST A LOT. ARE YOU HAPPY? MOST OF THE CRYPTO INVESTORS READING THIS. DO YOU CARE THAT YOU LOSE PEOPLE WHO WANT TO INVEST VIA YOUR SERVICE? WHAT IS THIS GREEDY; PAYING ONLY 23 SATS FOR BTC TRANSFER? PEOPLE ARE ATTEMPTING TO CALL POLICE OR GO TO PROSECUTORS? DONT YOU AFRAID OF LEGAL ISSUES? YOU CLAIM THAT YOU SEND BTC IN 1 HOUR TO 24 HOURS. SO, WHERE IS MY BTC FOR GODS SAKE? ITS BEEN 10 DAYS!! SHAME ON YOU!!

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

[kabrero]

CEX!
 you know thay you can solve this by double spend and rbf. do not lie! its not the fault of blockchain. its your fault and greedy. you know how much need to transfer btc.  everybody is waiting for your action!


https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

[bcambo123]

It's unbelievable that such a company exists. I don't care wether it is a scam or they just suck but why does the UK let such a miserable company operate on its territory? Imagine the number of people they are pissing off and the amount of stress they cause. Whatever if the issues get solved we should just sue them for the psychological embarrassment they are causing. Even on social media they are retarded. Sorry for the guys having these smaller issues but I'm waiting for a 9k USD withdrawal, other people are waiting for a really long time for huge amounts as well, people have their coins stuck in the blockchain and the market is collpasing and these dicks are just replying to the reatards who lost their 2FA etc... or stuff like that. Priority management seems to be great there.
In any case if someone from CEX could speed up the process on my ticket 618239 maybe I could stop being mega pissed off at you. I've not been waiting for long but I'm not patient anyways. 5 days and my withdrawal is still pending. Is it too fucking complicated to send money to a bank? I can show you if you need. Just give me your address and I'll come to do it myself. Really I think you should just let the people having problems come to your office and fix it themselves since most of the time they seem to know better than you. Making a bank transfer and increasing mining fees on stuck transactions. WHAT IS COMPLICATED WITH THIS??? REALLY....
In any case as I said in my ticket if my withdrawal is still pending by monday and the status has not changed I'll just send my lawyer. I pay an insurance for that so I don't care it's free and sadly such an insurance is necessary to deal with miserable retards like you. I have requested 3 withdraws after yours from other exchanges and they are all in my bank account.

[Lost_Guy]

Hello CEX.io,

I am writing you today because I still have not received my BTC withdrawal for over a week. In that time, I have pinged you on twitter, Facebook messenger, reddit, your webmaster email, support ticket, and tried to PM you here, but you do not take messages from new members Huh. As of writing this no reply on any communication channel that I have tried. In addition to trying to get a response from you to resolve my issue, I have spent countless hours researching, talking with the fine people of this forum, and exploring options to remedy the issue on my own or with an assist from another user. However, the transaction you sent was so large with such a minimal fee, I cannot get into the free accelerator and to pay for it is ridiculous since it is your irresponsibility that has caused the issue.   

Now I see you posted some brush off responses on the forum to all the complainants about your company. When in reality you refuse to do anything about it. Your refusal to resolve issues leads me to believe one of a few things.

A) Your lack of response, willingness to pay proper fees shows that you have no commitment to your users, respect towards the miners, and care for the entire community. Therefore, should not be operating a business and we should make it our mission to cut you off. 

B) You are a bunch of money grabbers that are scamming people out of their money. So, you do not care about your reputation and are purposefully delaying as well as making mistakes. Therefore, should not be operating a business and we should make it our mission to cut you off. 

C) You are actually just a company of incompetent people that have now idea how to do their jobs as well as be stewards of the community. Therefore, should not be operating a business and we should make it our mission to cut you off. 

To me none of those options are great and I challenge you to prove me wrong by adding a fourth. Start resolving problems today and showing proof. If that can be done, then you are a good company that has made honest mistakes, are overworked with the crypto boom, do care, and should be part of the community.

However, I am a realist, or as some would say a pessimist in disguise. That is why I am beginning to work on filing a cyber fraud report, that will not only include my information, but every complaint that I can find on this board, reddit, and anywhere else to expose you for what you are. Who, knows if or what that will do, but if we the users and community do not start taking action against harmful entities in the ecosystem this will only continue to get worse.

Here is your chance to show us all wrong. I included my txid below and in the off chance you do read this as well as respond, PM and I can give you my CEX.io user, transaction number, and support ticket.

txid:6acdc46c682eefc7cec62417b87604ae2928d4dcebb0b995ebe9018142bafeef

https://blockchain.info/tx/6acdc46c682eefc7cec62417b87604ae2928d4dcebb0b995ebe9018142bafeef


PS. If any members have other ideas from what I have tried, please share.

[smallhachi]

https://blog.cex.io/wp-content/uploads/2016/11/deposit-infograph-horizontal-ENG.png

CEX.IO is a reliable exchange, trusted by over 700,000 users.

Bitcoin Exchange

On CEX.IO you can easily buy, sell and trade Bitcoins, Litecoins, and Ethers, and use convenient payments options, such as credit and debit cards, bank transfers or online banking.

Deposit Options:

• Visa, MasterCard
• Wire transfer
• SEPA transfer

Withdrawal Options:

• Visa, MasterCard
• Wire transfer
• SEPA transfer

Worldwide Coverage
Deposits/withdrawals in fiat currencies are acceptable from all over the world except for Iceland, Vietnam.

Trade Fee
CEX.IO exchange charges variable commissions of 0% to 0.2%.

Trading Pairs:

• BTC/USD
• BTC/EUR
• BTC/GBP
• BTC/RUB
• ETH/BTC
• ETH/USD
• ETH/EUR
• LTC/USD
• LTC/BTC

CEX.IO is a UK-based Bitcoin exchange established in 2013. CEX.IO claims to provide the best experience of buying Bitcoins with credit cards and debit cards. The assertion is based on the exchange’s ideal conditions for quick and successful processing of card payments, the wide range of acceptable payment cards, and numerous positive feedbacks from users. CEX.IO provides steady services backed by cold cryptocurrency storage, financial viability, and profound legal compliance.

Communication channels:
Website:  https://cex.io
Email:  web@cex.io
Wiki: https://en.bitcoin.it/wiki/CEX.IO
Twitter:  https://twitter.com/cex_io
Facebook:  https://www.facebook.com/CEX.IO

It has been weeks since I have made my withdrawal request, and the my bank still hasn't received it.  CEX is a SCAM or what?

[kabrero]

Transaction rejected by our node. Reason: Transaction was previously accepted but has been pruned from our database.

This is what i see on blockchain about my transaction from cexio. İ checked my account on cexio but there is no BTC balance. Does it looks like cexio is fixing transaction problem? Should i worry more than i worried last 10 days?


https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

[dejavoodoo]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.

[dronsf]

CEX's business model is completely shady.

I am fully verified, it took a long time, I now have $20K I'd like to withdraw but am now finding out as a US citizen, there is no way to withdraw?!?

Why does your website say "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic"

Why did Akhil G. (supervisor) tell me to add my card and verify it in order to complete a withdrawal? Do you just respond random things without checking your client's profile??

It is indicated in the Payment Options that the USA belongs to the countries restricted for fiat withdrawals. We regret to say that, but it is only possible to withdraw crypto.

Then you should update your site - "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic"