HitBTC.com - The most advanced cryptocurrency exchange

[hitbtc]

Hi,my first experience is horrible because the support attention is zero!

Please solve my problem ticket ID: 17665!

Hi there!

Please accept our apologies for any unpleasant experience you've had. Your issue is in progress of being resolved, it just takes some time to cancel the mistakenly sent deposit and credit it to your account. We will notify you as soon as we succeed, and that will happen very soon.

Thank you for your patience!

[mrb000]

Hi,my first experience is horrible because the support attention is zero!

Please solve my problem ticket ID: 17665!

Hi there!

Please accept our apologies for any unpleasant experience you've had. Your issue is in progress of being resolved, it just takes some time to cancel the mistakenly sent deposit and credit it to your account. We will notify you as soon as we succeed, and that will happen very soon.

Thank you for your patience!

can you give me an interval time please? 1 week, 1 month?

[Wassupia]

I signed up to dump some bitcion cash, but stuck around and traded a multiple of my crypto net worth on your platform.
Overall, my experience is positive, however I encountered some issues:

1) memory leak bug:
When I open the exchange page, the memory footprint grows and grows to >1.3GB (according to chrome task manager) at which point I have to refresh (my computer only has 8GB of ram and many opened tabs)
2) wrong fee displayed:
I almost got a heart attack when seeing the 10%, 7% fee and fee rebate numbers on the trading page. Not cool. Thank god for the trollbox, where I found peace.
3) before depositing my bitcoin cash, I saw using this exchange as as significant risk, after reading this thread and other threads on bitcointalk.
Your account has a negative rep next to its name. I've never heard of this exchange before. So if you want more people to join, you'll need to find a way for people to trust your exchange.
4) on the verification page, it is stated that "Cryptocurrency withdrawal" for the "General" verification level is "5,000 EUR equivalent / day". What's up with that? I withdrew way more than that with my "General" verification level .
5) On https://hitbtc.com/fees-and-limits there's a different fee for btc withrawal than when actually withdrawing: "0.0003 ฿" vs "0.00085 BTC"
6) an uncapped 2% withdrawal fee for >50k€? That's a bit extreme!
7) In the future I might start trading under a (European) corporate entity. How would verification work in that case?  

[hitbtc]

HitBTC exchange opens deposits and withdrawals of DDF token!
Read more about Digital Developers Fund.

[bernard75]

Before you cash in?
No offense, but whats all those tokens added in 1 week?

[hitbtc]

DENT is a global currency that will be used in the platform DENT Mobile App for selling mobile data starting Q4 2017. Deposits and withdrawals of DENT token are open now on HitBTC:

[hitbtc]

Only one ASEAN (The Association of Southeast Asian Nations) token BAS available on HitBTC exchange.
Deposits and withdrawals are open now.

[mrb000]

announce many tokens but when you will announce my ticket is solved 

Hi,my first experience is horrible because the support attention is zero!

Please solve my problem ticket ID: 17665!

Hi there!

Please accept our apologies for any unpleasant experience you've had. Your issue is in progress of being resolved, it just takes some time to cancel the mistakenly sent deposit and credit it to your account. We will notify you as soon as we succeed, and that will happen very soon.

Thank you for your patience!

can you give me an interval time please? 1 week, 1 month?

[athrill13]

I have withdrawn $650 worth of ethereum from HITBTC and tried sending to POLONEIX . But the transaction was showing error(OUT OF GAS). This is really weird. What is happening.

Ticket ID: 18904

Withdrawl Address:
0xbcdf68f007da8049391d197cb4d529437650bc38

Etherscan link:
https://etherscan.io/tx/0x604bc4c9846431401a4ed6acfdb6a805e67dc2e2ed4e63bd2a565b4cd5119433

Please credit my account back ASAP. I have created many support tickets but no response.

[hitbtc]

I have withdrawn $650 worth of ethereum from HITBTC and tried sending to POLONEIX . But the transaction was showing error(OUT OF GAS). This is really weird. What is happening.

Hi there! You have sent ETH to a contract. But sending money to contracts is not available on HitBTC.
No worries: we will cancel this transaction and refund your ETH coins to you. Our team is in a progress of solving this issue, we'll keep you informed.

Please forgive us for this temporary inconvenience.

[mrb000]

I have withdrawn $650 worth of ethereum from HITBTC and tried sending to POLONEIX . But the transaction was showing error(OUT OF GAS). This is really weird. What is happening.

Hi there! You have sent ETH to a contract. But sending money to contracts is not available on HitBTC.
No worries: we will cancel this transaction and refund your ETH coins to you. Our team is in a progress of solving this issue, we'll keep you informed.

Please forgive us for this temporary inconvenience.

HI HitBTC, apologies but could give me an interval time for recover my BTC sent to BCC deposit address? please It is $1000 worth transaction please im very sad

[athrill13]

I have withdrawn $650 worth of ethereum from HITBTC and tried sending to POLONEIX . But the transaction was showing error(OUT OF GAS). This is really weird. What is happening.

Hi there! You have sent ETH to a contract. But sending money to contracts is not available on HitBTC.
No worries: we will cancel this transaction and refund your ETH coins to you. Our team is in a progress of solving this issue, we'll keep you informed.

Please forgive us for this temporary inconvenience.

Ok I am waiting.

[athrill13]

I have withdrawn $650 worth of ethereum from HITBTC and tried sending to POLONEIX . But the transaction was showing error(OUT OF GAS). This is really weird. What is happening.

Hi there! You have sent ETH to a contract. But sending money to contracts is not available on HitBTC.
No worries: we will cancel this transaction and refund your ETH coins to you. Our team is in a progress of solving this issue, we'll keep you informed.

Please forgive us for this temporary inconvenience.

Got my money back.Thanks. If you increase your support, everyone will pump and dump here!

[imbest]

$5k worth or bqs token missing from my hitbtc account. Today i made 2 deposit and after 10 hours am still waiting for my asset to be credited.
Ticket ID #19173
no reply from support, i hope someone here can help me with this.

[mtbitcoin]

Same here, missing BQX token deposit even after hours of waiting. Would like to get this resolved

[CryptoDreamer]

Goddammit, I too am missing BQX tokens, a large chunk as well.... Wish I had seen these posts before depositing. Extremely frustrating.

[hitbtc]

I signed up to dump some bitcion cash, but stuck around and traded a multiple of my crypto net worth on your platform.
Overall, my experience is positive, however I encountered some issues:

1) memory leak bug:
When I open the exchange page, the memory footprint grows and grows to >1.3GB (according to chrome task manager) at which point I have to refresh (my computer only has 8GB of ram and many opened tabs)
2) wrong fee displayed:
I almost got a heart attack when seeing the 10%, 7% fee and fee rebate numbers on the trading page. Not cool. Thank god for the trollbox, where I found peace.
3) before depositing my bitcoin cash, I saw using this exchange as as significant risk, after reading this thread and other threads on bitcointalk.
Your account has a negative rep next to its name. I've never heard of this exchange before. So if you want more people to join, you'll need to find a way for people to trust your exchange.
4) on the verification page, it is stated that "Cryptocurrency withdrawal" for the "General" verification level is "5,000 EUR equivalent / day". What's up with that? I withdrew way more than that with my "General" verification level .
5) On https://hitbtc.com/fees-and-limits there's a different fee for btc withrawal than when actually withdrawing: "0.0003 ฿" vs "0.00085 BTC"
6) an uncapped 2% withdrawal fee for >50k€? That's a bit extreme!
7) In the future I might start trading under a (European) corporate entity. How would verification work in that case?  

Thank you for the detailed review! Appreciate it.

1. At the exact moment we are doing our best to optimise our mechanisms and lighten the exchange window. It's getting better all the time, but as you can see, at the moment it's not perfect. However, you might like to consider some options, which can partially (for the most part) solve the issue. Try to disable Chrome extensions, which are interacting with the exchange window in any way. Also it's always a good idea to clear your cache and restart browser. 1.3 Gb of RAM - it's not OK, it's not how it should be.

2. Yes, some minor interface issues could have been taking place at the time, but we would never charge you with such ridiculous fees. 0.1% - that's our fee. Sorry about that temporary inconvenience.

3. Will get there.

4, 5. Will update the outdated info, thanks! There are no limits for cryptocurrency deposits and withdrawals. Feel free to trade.

7. We provide our services to individual traders only, that means that it wouldn't be possible to set up a corporate account.

[hitbtc]

Goddammit, I too am missing BQX tokens, a large chunk as well.... Wish I had seen these posts before depositing. Extremely frustrating.

Same here, missing BQX token deposit even after hours of waiting. Would like to get this resolved

$5k worth or bqs token missing from my hitbtc account. Today i made 2 deposit and after 10 hours am still waiting for my asset to be credited.
Ticket ID #19173
no reply from support, i hope someone here can help me with this.

Friends, those of you who haven't received your BQX deposits yet - just contact our support team, if you haven't already, the issue will be fixed easily.

Sorry about that inconvenience!

[imbest]

Goddammit, I too am missing BQX tokens, a large chunk as well.... Wish I had seen these posts before depositing. Extremely frustrating.

Same here, missing BQX token deposit even after hours of waiting. Would like to get this resolved

$5k worth or bqs token missing from my hitbtc account. Today i made 2 deposit and after 10 hours am still waiting for my asset to be credited.
Ticket ID #19173
no reply from support, i hope someone here can help me with this.

Friends, those of you who haven't received your BQX deposits yet - just contact our support team, if you haven't already, the issue will be fixed easily.

Sorry about that inconvenience!

I would like to confirm that my problem has been resolved with much care and apology.
But i already missed the pump
No worries, may be something better is waiting for me. Thank you.

Best regards

[hitbtc]

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