Especially one who treated me so well.
That really does make all the difference vs getting faulty gear and no help. PREACH!! + NO RMA for single dead dies... forgot again did you? and who told you that? You got refused an RMA board with a dead die? Show us please. 1 - i see you continue to lie about 'putting people on ignore' 2 - Hno has said it a number of times - KnC themselves have YET to answer a single email or phonecall placed by me, and there have been PLENTY since late October when the rig finally arrived 3 - who is this 'us' that reserves the right to demand proof of previously established facts? So, you had no RMA? Correct? I see. So, you are saying what exactly? Hno says he has a faulty dead die board, and was refused an RMA? I find that difficult to believe since everyone else was able to get theirs replaced. and.... Everyone else has had the same opportunities concerning calling, it only means you gave up & cried too soon. I don't see any other explanation other than you are lying... and I doubt you are lying. You might try crying about your own RMA... but since you don't have one....? "Established Facts" on my end here show me KNC is the absolute leaders in their field. Can you show otherwise? Nope! you are such a dick its unbelievable. as you are such good 'friends' with the KnC guys, why dont you ask Hno directly, like i did and others have done...instead of just mouthing off and making up shit as per usual 'Everyone' else has had zero issues  well if thats true i must be a liar.... except its false , just like you through & through OrSoc are the leaders in their field, KnC are what exactly? the worst reshippers ever? The worst firmware devs ever? what you believe is what makes you who you are, which shows clearly the more you type. keep it up! maybe you can convince me that what is TRUE is actually just me being deluded instead of what you THINK actually being INCORRECT, AGAIN. |
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Neptunes all sold out!
Noooooooooo, it's official ALL GONE  why so sad? doesnt that mean they can get started? |
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Especially one who treated me so well.
That really does make all the difference vs getting faulty gear and no help. PREACH!! + NO RMA for single dead dies... forgot again did you? and who told you that? You got refused an RMA board with a dead die? Show us please. 1 - i see you continue to lie about 'putting people on ignore' 2 - Hno has said it a number of times - KnC themselves have YET to answer a single email or phonecall placed by me, and there have been PLENTY since late October when the rig finally arrived 3 - who is this 'us' that reserves the right to demand proof of previously established facts? |
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Especially one who treated me so well.
That really does make all the difference vs getting faulty gear and no help. PREACH!! + NO RMA for single dead dies... forgot again did you? |
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where would you have been without comp'd boards?
the same boat as the rest of us!
or worse.
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Проблема по-прежнему не сортируются с 2 декабря!
Как я могу снять BTC, когда требуется подтверждение по электронной почте, но НИКОГДА не приходит?
проверить электронную почту снова не поможет
проверить нежелательной почты снова и снова не поможет
повторно выслать много раз не поможет
Как я могу снять BTC, когда требуется подтверждение по электронной почте, но НИКОГДА не приходит?
problem is still not sorted since 2nd december!
How do i withdraw BTC when a confirmation email is required but NEVER arrives?
check email again is no help
check junk mail again & again is no help
resend email many times is no help
How do i withdraw BTC when a confirmation email is required but NEVER arrives?
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my problem is not sorted!
How do i withdraw BTC when a confirmation email is required but NEVER arrives?
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PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later -
btc-e.com
Hero Member***** Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later -
btc-e.com
Hero Member***** Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later -
btc-e.com
Hero Member***** Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later -
btc-e.com
Hero Member
*****
Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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easy to reach support but no support is given. 'check your inbox again' is NOT SUPPORT 'resend email again' is NOT SUPPORT SUPPORT IS WHEN PROBLEMS ARE DEALT WITH, NOT BRUSHED OFF AS USER ERROR! PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later -
btc-e.com
Hero Member***** Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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so whats to be done with regards to 'trapped' coins?? 'confirmation mails' are never received support mails are repetative garbage- (check account, check junk folder, re-send email) ALL BULLSHIT! PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later -
btc-e.com
Hero Member***** Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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I have provided information including image transfer information email address and password. He asked to wait about 1 hour. I am very worried now. hopes will resolve and return my email soon.
This is my issue:
ticket:
....
You can contact the admin via skype: btc-e.support from thailand. I have contacted and he treated my problems quickly.
EXACTLY!!!
REAL BTC-e SUPPORT NEEDS TO SORT THIS MESS OUT!!!PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later -
btc-e.com
Hero Member***** Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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thx buddy. PMd them a week or so ago. Again wont hurt though PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later - btc-e.com
Hero Member***** Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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BTC-e.com!
OK, they dont make custom hardware but......
Blocks withdrawal of coins!
ignores (or autoreplies) support requests.
confirmation emails never arrive, yet autoreply 'check your spam folder' mails arrive in multiples of 3.
btc-e.support (thailand) on skype is more interested in gaining private email addresses and or phone numbers than getting this confirmation mail sent.
[21:08:46] b: Hi btc-e_support, I'd like to add you as a contact. b
[21:09:09] *** btc-e.support has shared contact details with b. ***
[21:09:44] b: hello. are you able to help with withdrawal issues?
[21:11:04] btc-e.support: your problem
[21:11:20] b: no confirmation email - i have tried many times
[21:11:38] btc-e.support: Send me the following information:
Your problem:
ID btc-e
email:
Email Password:
Ticket number:
Your country:
Account Transfer time:
Bank name:
Transfer amount:
Customer segment our review and resolve help you.
[21:12:27] b: no bank, only withdraw cryptocoins - why would you need my email password?
[21:13:28] btc-e.support: It is required of Direct Support.
[21:14:27] b: required for what purpose?
[21:15:18] btc-e.support: So that we can prove accurate account is yours.
[21:16:06] b: my btc-e ID is edgar. My problem is no confirmation email is arrived. all i require is an confirmation email, are you able to provide this?
[21:16:16] btc-e.support: After verifying correct. We will solve your problem.
[21:16:58] b: you do not need my email password to solve this problem. you already have my email address.
[21:17:01] btc-e.support: Please note the information we request.
[21:18:18] btc-e.support: What your email data. Can change to another email.
[21:19:27] b: why do i need to chnage email? the support mails arrive ok, why not the withdraw confirmation mail?
[21:20:58] btc-e.support: Please help us validate it. Then we can solve new problems collecting your question.
[21:21:38] b: that makes no sense. if support emails arrive, why do confirmation mails not arrive?
[21:23:09] btc-e.support: we are investigating these accounts having some doubts.
[21:23:35] b: which accounts? i have only 1 account.
[21:25:09] btc-e.support: Therefore verification requests. Please provide full information if you want to solve problems early.
[21:26:33] b: my email password is not of any legitimate use to you. you have my email address, you have my account name.
[21:27:38] btc-e.support: ok you can wait if you do not wish to provide information
[21:27:48] b: wait until what?
[21:28:19] b: i have been waiting since 2nd december
[21:28:40] btc-e.support: I am solely responsible for the information requested. The certification and solve problems are caused by customer segment.
[21:29:07] b: my email is confirmed on the site
[21:29:20] b: what else could be a problem?
[21:31:04] btc-e.support: It is asking customers and department management.
[21:32:04] b: all i want is the confirmation email sent, are you able to provide this witout my private email password?
[21:32:36] btc-e.support: You could offer to resolve them or wait.
[21:32:58] b: resolve what?
wait for what?
[21:33:10] btc-e.support: I am not responsible for this problem is the customer segment
[21:33:33] b: can u provide their details that i might contact them directly
[21:34:34] btc-e.support: There is only 1 recruit support in skype
[21:35:08] btc-e.support: You can expect after your account is verified.
[21:35:27] btc-e.support: Can a few weeks
[21:36:19] b: im afraid i do not understand what you are saying. my account is confirmed since months. i have not had this problem before. and it seems i am not the only person with the same concern
[21:36:40] b: why would any email take a few weeks?
[21:37:51] btc-e.support: there are many accounts as you have a situation
[21:38:07] b: yes. but my E-Mail: (confirmed)
[21:38:16] btc-e.support: and we need time to solve it.
[21:38:19] b: so why the hold up now?
[21:38:51] btc-e.support: where you come from.
[21:39:47] b: Europe. does this help with sending a confirmation email?
[21:40:47] btc-e.support: if you want fast processor Can our headquarters in Russia
[21:41:14] b: email? telephone? visit?
[21:42:07] btc-e.support: to meet in the center and provides general information
[21:42:38] b: general information will never include private password/s
[21:43:14] b: how to contact 'head' office?
[21:43:23] btc-e.support: We ask that all information I have told you
[21:44:09] btc-e.support: wait. Give us your phone number.
[21:44:38] btc-e.support: customer segment will contact you and provide time and location
[21:44:45] b: i dont think you are the right person to help me
[21:45:35] btc-e.support: parts our customers will help you
unimpressed doesn't come close!
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w long are we supposed to wait for 'confirmation e-mails?
i waited over a week and in the end cancelled the withdrawal.
now the second attempt at withdrawing XPM is similarly held up with 'A letter with further instructions sent to your email'
AND NO MAIL.....
Support tickets are now replied automatically explaining that CONFIRMED email is NOT CONFIRMED & to 'check spam folder' for non existent confirmation mail!
This is beginning to seem like a wild goose chase!
btc-e.support (thailand) on skype is more interested in gaining private email addresses and or phone numbers than getting this confirmation mail sent.
[21:08:46] b: Hi btc-e_support, I'd like to add you as a contact. b
[21:09:09] *** btc-e.support has shared contact details with b. ***
[21:09:44] b: hello. are you able to help with withdrawal issues?
[21:11:04] btc-e.support: your problem
[21:11:20] b: no confirmation email - i have tried many times
[21:11:38] btc-e.support: Send me the following information:
Your problem:
ID btc-e
email:
Email Password:
Ticket number:
Your country:
Account Transfer time:
Bank name:
Transfer amount:
Customer segment our review and resolve help you.
[21:12:27] b: no bank, only withdraw cryptocoins - why would you need my email password?
[21:13:28] btc-e.support: It is required of Direct Support.
[21:14:27] b: required for what purpose?
[21:15:18] btc-e.support: So that we can prove accurate account is yours.
[21:16:06] b: my btc-e ID is edgar. My problem is no confirmation email is arrived. all i require is an confirmation email, are you able to provide this?
[21:16:16] btc-e.support: After verifying correct. We will solve your problem.
[21:16:58] b: you do not need my email password to solve this problem. you already have my email address.
[21:17:01] btc-e.support: Please note the information we request.
[21:18:18] btc-e.support: What your email data. Can change to another email.
[21:19:27] b: why do i need to chnage email? the support mails arrive ok, why not the withdraw confirmation mail?
[21:20:58] btc-e.support: Please help us validate it. Then we can solve new problems collecting your question.
[21:21:38] b: that makes no sense. if support emails arrive, why do confirmation mails not arrive?
[21:23:09] btc-e.support: we are investigating these accounts having some doubts.
[21:23:35] b: which accounts? i have only 1 account.
[21:25:09] btc-e.support: Therefore verification requests. Please provide full information if you want to solve problems early.
[21:26:33] b: my email password is not of any legitimate use to you. you have my email address, you have my account name.
[21:27:38] btc-e.support: ok you can wait if you do not wish to provide information
[21:27:48] b: wait until what?
[21:28:19] b: i have been waiting since 2nd december
[21:28:40] btc-e.support: I am solely responsible for the information requested. The certification and solve problems are caused by customer segment.
[21:29:07] b: my email is confirmed on the site
[21:29:20] b: what else could be a problem?
[21:31:04] btc-e.support: It is asking customers and department management.
[21:32:04] b: all i want is the confirmation email sent, are you able to provide this witout my private email password?
[21:32:36] btc-e.support: You could offer to resolve them or wait.
[21:32:58] b: resolve what?
wait for what?
[21:33:10] btc-e.support: I am not responsible for this problem is the customer segment
[21:33:33] b: can u provide their details that i might contact them directly
[21:34:34] btc-e.support: There is only 1 recruit support in skype
[21:35:08] btc-e.support: You can expect after your account is verified.
[21:35:27] btc-e.support: Can a few weeks
[21:36:19] b: im afraid i do not understand what you are saying. my account is confirmed since months. i have not had this problem before. and it seems i am not the only person with the same concern
[21:36:40] b: why would any email take a few weeks?
[21:37:51] btc-e.support: there are many accounts as you have a situation
[21:38:07] b: yes. but my E-Mail: (confirmed)
[21:38:16] btc-e.support: and we need time to solve it.
[21:38:19] b: so why the hold up now?
[21:38:51] btc-e.support: where you come from.
[21:39:47] b: Europe. does this help with sending a confirmation email?
[21:40:47] btc-e.support: if you want fast processor Can our headquarters in Russia
[21:41:14] b: email? telephone? visit?
[21:42:07] btc-e.support: to meet in the center and provides general information
[21:42:38] b: general information will never include private password/s
[21:43:14] b: how to contact 'head' office?
[21:43:23] btc-e.support: We ask that all information I have told you
[21:44:09] btc-e.support: wait. Give us your phone number.
[21:44:38] btc-e.support: customer segment will contact you and provide time and location
[21:44:45] b: i dont think you are the right person to help me
[21:45:35] btc-e.support: parts our customers will help you
unimpressed doesn't come close!
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|
How long are we supposed to wait for 'confirmation e-mails?
i waited over a week and in the end cancelled the withdrawal.
now the second attempt at withdrawing 1.1 XPM is similarly held up with 'A letter with further instructions sent to your email'
AND NO MAIL.....
Support tickets are now replied automatically explaining that CONFIRMED email is NOT CONFIRMED & to 'check spam folder' for non existent confirmation mail!
This is beginning to seem like a wild goose chase!
btc-e.support (thailand) on skype is more interested in gaining private email addresses and or phone numbers than getting this confirmation mail sent.
[21:08:46] b: Hi btc-e_support, I'd like to add you as a contact. b
[21:09:09] *** btc-e.support has shared contact details with b. ***
[21:09:44] b: hello. are you able to help with withdrawal issues?
[21:11:04] btc-e.support: your problem
[21:11:20] b: no confirmation email - i have tried many times
[21:11:38] btc-e.support: Send me the following information:
Your problem:
ID btc-e
email:
Email Password:
Ticket number:
Your country:
Account Transfer time:
Bank name:
Transfer amount:
Customer segment our review and resolve help you.
[21:12:27] b: no bank, only withdraw cryptocoins - why would you need my email password?
[21:13:28] btc-e.support: It is required of Direct Support.
[21:14:27] b: required for what purpose?
[21:15:18] btc-e.support: So that we can prove accurate account is yours.
[21:16:06] b: my btc-e ID is edgar. My problem is no confirmation email is arrived. all i require is an confirmation email, are you able to provide this?
[21:16:16] btc-e.support: After verifying correct. We will solve your problem.
[21:16:58] b: you do not need my email password to solve this problem. you already have my email address.
[21:17:01] btc-e.support: Please note the information we request.
[21:18:18] btc-e.support: What your email data. Can change to another email.
[21:19:27] b: why do i need to chnage email? the support mails arrive ok, why not the withdraw confirmation mail?
[21:20:58] btc-e.support: Please help us validate it. Then we can solve new problems collecting your question.
[21:21:38] b: that makes no sense. if support emails arrive, why do confirmation mails not arrive?
[21:23:09] btc-e.support: we are investigating these accounts having some doubts.
[21:23:35] b: which accounts? i have only 1 account.
[21:25:09] btc-e.support: Therefore verification requests. Please provide full information if you want to solve problems early.
[21:26:33] b: my email password is not of any legitimate use to you. you have my email address, you have my account name.
[21:27:38] btc-e.support: ok you can wait if you do not wish to provide information
[21:27:48] b: wait until what?
[21:28:19] b: i have been waiting since 2nd december
[21:28:40] btc-e.support: I am solely responsible for the information requested. The certification and solve problems are caused by customer segment.
[21:29:07] b: my email is confirmed on the site
[21:29:20] b: what else could be a problem?
[21:31:04] btc-e.support: It is asking customers and department management.
[21:32:04] b: all i want is the confirmation email sent, are you able to provide this witout my private email password?
[21:32:36] btc-e.support: You could offer to resolve them or wait.
[21:32:58] b: resolve what?
wait for what?
[21:33:10] btc-e.support: I am not responsible for this problem is the customer segment
[21:33:33] b: can u provide their details that i might contact them directly
[21:34:34] btc-e.support: There is only 1 recruit support in skype
[21:35:08] btc-e.support: You can expect after your account is verified.
[21:35:27] btc-e.support: Can a few weeks
[21:36:19] b: im afraid i do not understand what you are saying. my account is confirmed since months. i have not had this problem before. and it seems i am not the only person with the same concern
[21:36:40] b: why would any email take a few weeks?
[21:37:51] btc-e.support: there are many accounts as you have a situation
[21:38:07] b: yes. but my E-Mail: (confirmed)
[21:38:16] btc-e.support: and we need time to solve it.
[21:38:19] b: so why the hold up now?
[21:38:51] btc-e.support: where you come from.
[21:39:47] b: Europe. does this help with sending a confirmation email?
[21:40:47] btc-e.support: if you want fast processor Can our headquarters in Russia
[21:41:14] b: email? telephone? visit?
[21:42:07] btc-e.support: to meet in the center and provides general information
[21:42:38] b: general information will never include private password/s
[21:43:14] b: how to contact 'head' office?
[21:43:23] btc-e.support: We ask that all information I have told you
[21:44:09] btc-e.support: wait. Give us your phone number.
[21:44:38] btc-e.support: customer segment will contact you and provide time and location
[21:44:45] b: i dont think you are the right person to help me
[21:45:35] btc-e.support: parts our customers will help you
unimpressed doesn't come close!
|
|
|
|
|
How long are we supposed to wait for 'confirmation e-mails?
Support tickets are now replied automatically explaining that CONFIRMED email is NOT CONFIRMED & to 'check spam folder' for non existent confirmation mail!
This is beginning to seem like a wild goose chase!
btc-e.support (thailand) on skype is more interested in gaining private email addresses and or phone numbers than getting this confirmation mail sent.
[21:08:46] b: Hi btc-e_support, I'd like to add you as a contact. b
[21:09:09] *** btc-e.support has shared contact details with b. ***
[21:09:44] b: hello. are you able to help with withdrawal issues?
[21:11:04] btc-e.support: your problem
[21:11:20] b: no confirmation email - i have tried many times
[21:11:38] btc-e.support: Send me the following information:
Your problem:
ID btc-e
email:
Email Password:
Ticket number:
Your country:
Account Transfer time:
Bank name:
Transfer amount:
Customer segment our review and resolve help you.
[21:12:27] b: no bank, only withdraw cryptocoins - why would you need my email password?
[21:13:28] btc-e.support: It is required of Direct Support.
[21:14:27] b: required for what purpose?
[21:15:18] btc-e.support: So that we can prove accurate account is yours.
[21:16:06] b: my btc-e ID is edgar. My problem is no confirmation email is arrived. all i require is an confirmation email, are you able to provide this?
[21:16:16] btc-e.support: After verifying correct. We will solve your problem.
[21:16:58] b: you do not need my email password to solve this problem. you already have my email address.
[21:17:01] btc-e.support: Please note the information we request.
[21:18:18] btc-e.support: What your email data. Can change to another email.
[21:19:27] b: why do i need to chnage email? the support mails arrive ok, why not the withdraw confirmation mail?
[21:20:58] btc-e.support: Please help us validate it. Then we can solve new problems collecting your question.
[21:21:38] b: that makes no sense. if support emails arrive, why do confirmation mails not arrive?
[21:23:09] btc-e.support: we are investigating these accounts having some doubts.
[21:23:35] b: which accounts? i have only 1 account.
[21:25:09] btc-e.support: Therefore verification requests. Please provide full information if you want to solve problems early.
[21:26:33] b: my email password is not of any legitimate use to you. you have my email address, you have my account name.
[21:27:38] btc-e.support: ok you can wait if you do not wish to provide information
[21:27:48] b: wait until what?
[21:28:19] b: i have been waiting since 2nd december
[21:28:40] btc-e.support: I am solely responsible for the information requested. The certification and solve problems are caused by customer segment.
[21:29:07] b: my email is confirmed on the site
[21:29:20] b: what else could be a problem?
[21:31:04] btc-e.support: It is asking customers and department management.
[21:32:04] b: all i want is the confirmation email sent, are you able to provide this witout my private email password?
[21:32:36] btc-e.support: You could offer to resolve them or wait.
[21:32:58] b: resolve what?
wait for what?
[21:33:10] btc-e.support: I am not responsible for this problem is the customer segment
[21:33:33] b: can u provide their details that i might contact them directly
[21:34:34] btc-e.support: There is only 1 recruit support in skype
[21:35:08] btc-e.support: You can expect after your account is verified.
[21:35:27] btc-e.support: Can a few weeks
[21:36:19] b: im afraid i do not understand what you are saying. my account is confirmed since months. i have not had this problem before. and it seems i am not the only person with the same concern
[21:36:40] b: why would any email take a few weeks?
[21:37:51] btc-e.support: there are many accounts as you have a situation
[21:38:07] b: yes. but my E-Mail: (confirmed)
[21:38:16] btc-e.support: and we need time to solve it.
[21:38:19] b: so why the hold up now?
[21:38:51] btc-e.support: where you come from.
[21:39:47] b: Europe. does this help with sending a confirmation email?
[21:40:47] btc-e.support: if you want fast processor Can our headquarters in Russia
[21:41:14] b: email? telephone? visit?
[21:42:07] btc-e.support: to meet in the center and provides general information
[21:42:38] b: general information will never include private password/s
[21:43:14] b: how to contact 'head' office?
[21:43:23] btc-e.support: We ask that all information I have told you
[21:44:09] btc-e.support: wait. Give us your phone number.
[21:44:38] btc-e.support: customer segment will contact you and provide time and location
[21:44:45] b: i dont think you are the right person to help me
[21:45:35] btc-e.support: parts our customers will help you
unimpressed doesn't come close!
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How long are we supposed to wait for 'confirmation e-mails?
i waited over a week and in the end cancelled the withdrawal.
now the second attempt at withdrawing 1.1 XPM is similarly held up with 'A letter with further instructions sent to your email'
AND NO MAIL.....
Support tickets are now replied automatically explaining that CONFIRMED email is NOT CONFIRMED & to 'check spam folder' for non existent confirmation mail!
This is beginning to seem like a wild goose chase!
btc-e.support (thailand) on skype is more interested in gaining private email addresses and or phone numbers than getting this confirmation mail sent.
[21:08:46] b: Hi btc-e_support, I'd like to add you as a contact. b
[21:09:09] *** btc-e.support has shared contact details with b. ***
[21:09:44] b: hello. are you able to help with withdrawal issues?
[21:11:04] btc-e.support: your problem
[21:11:20] b: no confirmation email - i have tried many times
[21:11:38] btc-e.support: Send me the following information:
Your problem:
ID btc-e
email:
Email Password:
Ticket number:
Your country:
Account Transfer time:
Bank name:
Transfer amount:
Customer segment our review and resolve help you.
[21:12:27] b: no bank, only withdraw cryptocoins - why would you need my email password?
[21:13:28] btc-e.support: It is required of Direct Support.
[21:14:27] b: required for what purpose?
[21:15:18] btc-e.support: So that we can prove accurate account is yours.
[21:16:06] b: my btc-e ID is edgar. My problem is no confirmation email is arrived. all i require is an confirmation email, are you able to provide this?
[21:16:16] btc-e.support: After verifying correct. We will solve your problem.
[21:16:58] b: you do not need my email password to solve this problem. you already have my email address.
[21:17:01] btc-e.support: Please note the information we request.
[21:18:18] btc-e.support: What your email data. Can change to another email.
[21:19:27] b: why do i need to chnage email? the support mails arrive ok, why not the withdraw confirmation mail?
[21:20:58] btc-e.support: Please help us validate it. Then we can solve new problems collecting your question.
[21:21:38] b: that makes no sense. if support emails arrive, why do confirmation mails not arrive?
[21:23:09] btc-e.support: we are investigating these accounts having some doubts.
[21:23:35] b: which accounts? i have only 1 account.
[21:25:09] btc-e.support: Therefore verification requests. Please provide full information if you want to solve problems early.
[21:26:33] b: my email password is not of any legitimate use to you. you have my email address, you have my account name.
[21:27:38] btc-e.support: ok you can wait if you do not wish to provide information
[21:27:48] b: wait until what?
[21:28:19] b: i have been waiting since 2nd december
[21:28:40] btc-e.support: I am solely responsible for the information requested. The certification and solve problems are caused by customer segment.
[21:29:07] b: my email is confirmed on the site
[21:29:20] b: what else could be a problem?
[21:31:04] btc-e.support: It is asking customers and department management.
[21:32:04] b: all i want is the confirmation email sent, are you able to provide this witout my private email password?
[21:32:36] btc-e.support: You could offer to resolve them or wait.
[21:32:58] b: resolve what?
wait for what?
[21:33:10] btc-e.support: I am not responsible for this problem is the customer segment
[21:33:33] b: can u provide their details that i might contact them directly
[21:34:34] btc-e.support: There is only 1 recruit support in skype
[21:35:08] btc-e.support: You can expect after your account is verified.
[21:35:27] btc-e.support: Can a few weeks
[21:36:19] b: im afraid i do not understand what you are saying. my account is confirmed since months. i have not had this problem before. and it seems i am not the only person with the same concern
[21:36:40] b: why would any email take a few weeks?
[21:37:51] btc-e.support: there are many accounts as you have a situation
[21:38:07] b: yes. but my E-Mail: (confirmed)
[21:38:16] btc-e.support: and we need time to solve it.
[21:38:19] b: so why the hold up now?
[21:38:51] btc-e.support: where you come from.
[21:39:47] b: Europe. does this help with sending a confirmation email?
[21:40:47] btc-e.support: if you want fast processor Can our headquarters in Russia
[21:41:14] b: email? telephone? visit?
[21:42:07] btc-e.support: to meet in the center and provides general information
[21:42:38] b: general information will never include private password/s
[21:43:14] b: how to contact 'head' office?
[21:43:23] btc-e.support: We ask that all information I have told you
[21:44:09] btc-e.support: wait. Give us your phone number.
[21:44:38] btc-e.support: customer segment will contact you and provide time and location
[21:44:45] b: i dont think you are the right person to help me
[21:45:35] btc-e.support: parts our customers will help you
unimpressed doesn't come close!
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