no reply from 3 departments nor PM to the user alpha-tGeneral Enquiries: info@alpha-t.netTechnical Support: support@alpha-t.netOrders & Payments: payments@alpha-t.netTel: +44(0) 161 871 8643 (Open UK working hours) s et to answerphone with no opportunity to leave a message. OPENED A TWITTER ACCOUNT SPECIFICALLY TO REQUEST THIS REFUND BE HONOURED. REFUND PLEASE!!!
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That's a pretty quick change of heart -- do you know something the rest of us don't?
Sometimes it's just that gut feeling .... at least I got my refund back. I will wait for version 2 perhaps. See if they truly come through first. In the meantime I will gpu mine. Plus there is another company that was advertising a 25 mh/s for 800 gbp I believe... you requested and received a refund from alpha tech? Well interested in refund too so please share you experience . emailed 3 departments & PM'd the user alpha-t just now. nothing from yesterdays email to payments@alpha-t.net |
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over 1 month after starting the dispute, the 330 hour money hold has expired.
i've attempted to withdraw a small amount initially
No tx numbers were issued...
Only 'Заявка успешно подтверждена' which translates to 'application successfully validated'
EDIT - All funds now withdrawn from BTCe!!
My advice to guys struggling with 'support' is to use large red bold font and post on as many of these threads as needed until you get a decent reply.
bitcointalk.org/index.php?topic=170216
bitcointalk.org/index.php?topic=334039
bitcointalk.org/index.php?topic=366785
bitcointalk.org/index.php?topic=144281
bitcointalk.org/index.php?topic=367671
bitcointalk.org/index.php?topic=347946
bitcointalk.org/index.php?topic=351118
bitcointalk.org/index.php?topic=29698
bitcointalk.org/index.php?topic=40889
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50 000 FTC withdrawal 25.12.13 21:28 Feathercoin address was entered properly and transaction is finished in history on site exchange, but the money hasn't arrived Ticket #JQE-559-47973 After several days and two messages, no response from btc-e 
Dont lose heart markos, ive been trying to get coins out since 30th November!!
only 102 hrs left until i'm allowed to try & withdraw again!!! |
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All my problems are resolved by admin via skype: btc-e.support from Thailand. Recently he's not online skype often. 
Its hard to know what to do when getting support is so awkward here!
-Support S <root.servers.btc@gmail.com> 1:20 PM (47 minutes ago)
Hello
When you change the email withdrawal will be blocked for two weeks.
In contradiction of what is stated on the site and in the replies.
Money hold. 125 hours left from 2 weeks!!!
Why do I see such error? Hold is used in the following cases:
Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.
3rd, 4th, 5th time......!!!WHY 14 days when 3 days is stated!!![/b] |
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after more waiting & more 'support'
Hello. Change e-mail support department set Hold on account of 14 days ('change email support dept' )
Ticket ID: FXW-653-90464
Department: Money Hold
Status: In Progress
Priority: Critic
Subject: FXW-653-90464
Thx. i can see the account is on hold. My question was;
Why? & 'can you do anything about it?',
especially considering;
Changing/resetting the password, (FORCED)CHANGING OF THE EMAIL. For the purpose of security. HOLD UP TO 3 DAYS. It cannot be removed.
Depositing money from the payment systems with a high fraud activity. Hold from 1 to 7 days. It cannot be removed.
Depositing money through the wire transfer. The time of the hold is from 1 month. It can be removed by providing your IDs through the ticket.
and...
Our advantages:
Trading in automatic mode.
Addition USD deposits within 24 hour
Instant deposit/withdrawal all coin
USD Withdrawal within 72 hours
Answered -Support S < root.servers.btc@gmail.com> 1:20 PM (47 minutes ago) Hello
When you change the email withdrawal will be blocked for two weeks.
In contradiction of what is stated on the site and in the replies.
Money hold. 198 hours left
Why do I see such error? Hold is used in the following cases:
Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.
3rd, 4th, 5th time...... WHY 14 days when 3 days is stated
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facts are now considered spiteful?
how about misinformation, an abhorrent lack of taking responsibility for continuous failings and glorification of effort made by others??
how many times ave i asked about these million plus HW errors to be told, dont worry, its nothing, they dont count??
this is an exact repeat of the behaviour displayed when i repeatedly asked about the PCI-e cables & dead die issues and received not a single, honest relevant word until it was tacked onto the next batches guidelines as though it was never an issue to begin with and the dozen or so shitty firmware upgrades were never to blame.
whats really pathetic is the little girls who are scurrying to your undeserved defense as i type these few oft-ignored facts....again
and the continued reliance upon them as though forced ignorance is actual bliss.
better than BFL...big 'wow' i've had diarrhea better than BFL. certainly delivered more and faster.
better than avalon, maybe, and i do mean maybe... the rigs ARE more powerful but MUCH less stable & in my experience 'customer support' is about the same.
no replies or chastisement and scorn poured upon the victimS (plural) of the aforementioned beta mining rigs
whats swedish for chi?
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I received only this from your support;
'Send story ip сonnections'
Please, for the 3rd time, can you explain exactly what this means? Do you want my IP address?
If there is anyone else that knows what story ip connections/history of IP entries are, i would be extremely grateful!
and i apologize if i'm being thick, its taken 3 weeks just to get this far...
They meant "history of IP addresses you used to login".
Successful Authorisation Email received.
But - Money hold - 315 hours left... 13 MORE DAYS! FFS!!Why do I see such error? Hold is used in the following cases: Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed. Depositing money from the payment systems with a high fraud activity. Hold from 1 to 7 days. It cannot be removed. Depositing money through the wire transfer. The time of the hold is from 1 month. It can be removed by providing your IDs through the ticket. So whats the story now?? |
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i am trying to understand you.
you told me to change to Gmail, i did that 3 days ago
i responded to the confusing 'support' mail that contradicted what you told me.
why is it so difficult to send a confirmation mail FROM 3 days ago...Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
Be careful! This sender failed our fraud detection checks. Show content Good afternoon, for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!We strongly recommend to have your email on https://gmail.com/ with two-factor authentication. If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: I CAN ACCESS EMAIL, BUT YOU CANNOT SEND CONFIRMATION EMAIL???, I AM NOT ONLY PERSON WITH THE SAME PROBLEM- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???- your transaction history (at least the last three (3) transactions ); WTF?!- in what way replenished; WTF?!- the history of IP entries ; WTF?!- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!
what is going on with you guys???
and why does it take so much effort do what another exchange can do in less than 5 minutes??? I repeat once more. Write about what you ask for on this ticket #WEA-856-99513 i replied to this ticket a second time, perhaps a third time will solve the issue... SENT AGAINThank you for contacting us (AGAIN). This is yet another automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within yet another 72 hours. Ticket ID: KAQ-309-43696 Subject: #WEA-856-99513 Department: E-mail (Change, confirmation) Type: Issue Status: Open Priority: Normal
it makes no sense that a confirmed email address cannot receive a 'confirmation' mail for 3 weeks yet the same address receives all your 'check junk mail again' support mails
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i am trying to understand you.
you told me to change to Gmail, i did that 3 days ago
i responded to the confusing 'support' mail that contradicted what you told me.
why is it so difficult to send a confirmation mail FROM 3 days ago...Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
Be careful! This sender failed our fraud detection checks. Show content Good afternoon, for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!We strongly recommend to have your email on https://gmail.com/ with two-factor authentication. If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: I CAN ACCESS EMAIL, BUT YOU CANNOT SEND CONFIRMATION EMAIL???, I AM NOT ONLY PERSON WITH THE SAME PROBLEM- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???- your transaction history (at least the last three (3) transactions ); WTF?!- in what way replenished; WTF?!- the history of IP entries ; WTF?!- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!
what is going on with you guys???
and why does it take so much effort do what another exchange can do in less than 5 minutes???
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Changed to Gmail as advised.... Still NO Confirmation mail
Waited 2 days for email change as advised.... Still NO Confirmation mail
Waited 72 hrs for 'support' as advised... Still NO Confirmation mail
it has now been 19 days.....
Изменено на Gmail в соответствии с рекомендациями .... Все еще никакие почты Подтверждение
Ждал 2 дня в соответствии с рекомендациями .... Все еще никакие почты Подтверждение
Ждал 72 часа в соответствии с рекомендациями ... Все еще никакие почты Подтверждение
прошло уже 19 дней .....
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"- in what way replenished" -- I think that means "how did you deposit the money?" (bad translation from russian)
thanks. but im more concerned with the lack of congruity between posts here and 'support' mails. i am being told to do different things by seemingly different people. |
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Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days. Show content Good afternoon, for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!! You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!We strongly recommend to have your email on https://gmail.com/ with two-factor authentication. If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: - your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???- your transaction history (at least the last three (3) transactions ); WTF?!- in what way replenished; WTF?!- the history of IP entries ; WTF?!- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!what is going on with you guys??? |
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Several more days passed with no useful support.
Coins are still stuck in BTCe
resend email, check junk mail, try again is all the autoreply bots are programmed to say...
Еще несколько дней прошли без полезной поддержкой.
Монеты все еще застряли в BTCe
отправить по электронной почте, проверить нежелательной почты, попробуйте еще раз будет все автоответчика ботов запрограммированы сказать ...
Change the mail to gmail. Write a ticket about changing address, we will change.
Settings are saved.
Confirm the change on your email.
E-Mail: (confirmed)
Ticket ID #WEA-856-99513
Subject: email change
email is changed as per forum post.
here is the ticket as requested.
please update as soon as possible.
AutoReply Email to ORIGINAL Email address(So why need an email change to Gmail?)
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within 72 hours.
Ticket ID: WEA-856-99513
Subject: email change
Department: E-mail (Change, confirmation)
Type: Issue
Status: Open
Priority: Normal
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Several more days passed with no useful support.
Coins are still stuck in BTCe
resend email, check junk mail, try again is all the autoreply bots are programmed to say...
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Don't bother Phoenix1969. He is all talk, no proof. Avenger style!
Just because you are a troll and attack me for no reason, here's something to chew on: Hi, We understand your concern regarding your miner not performing as well as others, however as your hash rate is higher than 400GH/s we cannot issue a RMA. We are continuously working on the firmware to improve performance and stability. If you have any further questions or issues please do not hesitate in contacting us. Best regards | Med vänlig hälsning Keith Gurnett Kncminer www.kncminer.comOffice: +46 8559 253 20 I think you'll find KNC's official line for some time was you could go fuck yourself if you had a few bad dies, as long as it was over 400GH/s (which is what you paid for). So there is proof. Now that I've done the decent thing, why don't you provide some proof you aren't a pathetic sack of shit, as most of your posts seem to suggest that ChodeStress? THANK YOU! i saw when aussie posted that but never received one personally. it took me months to get actual word from hno on #kncminer. You actually tried for months to get dirt on KNC.... Self admittance. There it is. i actually tried for months to get a reply from KnC wrt PCI-e Cables & then RMA for one dead die after shit fw upgrade. and there it is again, feigned ignorance & intentional dishonesty... |
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Don't bother Phoenix1969. He is all talk, no proof. Avenger style!
Just because you are a troll and attack me for no reason, here's something to chew on: Hi, We understand your concern regarding your miner not performing as well as others, however as your hash rate is higher than 400GH/s we cannot issue a RMA. We are continuously working on the firmware to improve performance and stability. If you have any further questions or issues please do not hesitate in contacting us. Best regards | Med vänlig hälsning Keith Gurnett Kncminer www.kncminer.comOffice: +46 8559 253 20 I think you'll find KNC's official line for some time was you could go fuck yourself if you had a few bad dies, as long as it was over 400GH/s (which is what you paid for). So there is proof. Now that I've done the decent thing, why don't you provide some proof you aren't a pathetic sack of shit, as most of your posts seem to suggest that ChodeStress? THANK YOU! i saw when aussie posted that but never received one personally. it took me months to get actual word from hno on #kncminer. |
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They reply to everyone else. It's not like there are a lot of people responding to emails, did you insult them personally early on and maybe they don't want to bother with you? If you can't at least act like an adult, you have to be willing to accept some of the blame.
rickjames - you are a joke! phoenix - you are intentionally dishonest & feign ignorance, except when it is genuine ignorance! Enjoy yo'selves! |
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hes the kind of guy that would do well as a defence lawyer.
helping the guilty get found innocent using technicalities and deception on an unaware jury of regular people.
all for a few silver coins, and fully justified in his narrow little world view.
bleurgh!
rickjames, are you simple?
how can i fail at communication when the persons i contact do not reply?
That is clearly a failure on their part, and not once or twice but half a dozen times (only once i got a reply & that was nothing to do with what i had asked)
i had asked about pci-e cables and was replied to regarding 'return confirmation'
Dear Valued Customer,
Thank you for contacting KnCMiner. This is an automated reply to confirm that we have received your inquiry.
We'll be happy to assist you with any questions or concerns and will make every effort to get back to you as quickly as possible.
However, it might take from 1 to 2 business days for you to receive the reply.
this was on the 6th of november, and i have not heard from them since!
and let us not pretend i am the only person they have failed to reply to multiple times!
about multiple issues.
and the phone is on answerphone EVERY time i ever called, which again, was more than once
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