Official Newbie BitInstant Support Thread (Active Customer Support)

[yellowbellypig]

TO ANYONE WHO HAS AN ISSUE AND IS POSTING HERE. PLEASE PAY HUGE ATTENTION TO WHAT YOU ARE POSTING. IF YOU RECEIVED AN EMAIL FROM BITINSTANT, THERE MAY BE A APIRESPONSE CODE AT THE BOTTOM. This code is what gives you your funds on mtgox[/b][/size] If you post this publicly, YOU WILL BE ALLOWING ANYONE ON THIS FORUM TO TAKE YOUR MONEY. I have seen this for a couple of people now. I was succesfully able to help out one person by stealing the code before anyone else could. I then contacted this person with a newly generated code that I made and he received his funds. He has stated that everything went smoothly as seen below

yo why you exposing the hustle for

[shadumdum]

TO ANYONE WHO HAS AN ISSUE AND IS POSTING HERE. PLEASE PAY HUGE ATTENTION TO WHAT YOU ARE POSTING. IF YOU RECEIVED AN EMAIL FROM BITINSTANT, THERE MAY BE A APIRESPONSE CODE AT THE BOTTOM. This code is what gives you your funds on mtgox[/b][/size] If you post this publicly, YOU WILL BE ALLOWING ANYONE ON THIS FORUM TO TAKE YOUR MONEY. I have seen this for a couple of people now. I was succesfully able to help out one person by stealing the code before anyone else could. I then contacted this person with a newly generated code that I made and he received his funds. He has stated that everything went smoothly as seen below

yo why you exposing the hustle for

It's something called caring maybe? Sorry I want to be a good person and try to help people out on the forums. If you took it, it would be great if you sent him a PM with a new code. You don't need to tell anyone you took it or anything, because I'm sure he will be thrilled that he has it back. These forums are meant to help people. Not steal the money of people who are just trying to get a little bit of help.

[manguy]

That's super unfortunate. There a complete lack of communication on bit instants behalf. I feel as though it is the websites fault a well as my own and that a resolution should be discussed between us

[yellowbellypig]

TO ANYONE WHO HAS AN ISSUE AND IS POSTING HERE. PLEASE PAY HUGE ATTENTION TO WHAT YOU ARE POSTING. IF YOU RECEIVED AN EMAIL FROM BITINSTANT, THERE MAY BE A APIRESPONSE CODE AT THE BOTTOM. This code is what gives you your funds on mtgox[/b][/size] If you post this publicly, YOU WILL BE ALLOWING ANYONE ON THIS FORUM TO TAKE YOUR MONEY. I have seen this for a couple of people now. I was succesfully able to help out one person by stealing the code before anyone else could. I then contacted this person with a newly generated code that I made and he received his funds. He has stated that everything went smoothly as seen below

yo why you exposing the hustle for

It's something called caring maybe? Sorry I want to be a good person and try to help people out on the forums. If you took it, it would be great if you sent him a PM with a new code. You don't need to tell anyone you took it or anything, because I'm sure he will be thrilled that he has it back. These forums are meant to help people. Not steal the money of people who are just trying to get a little bit of help.

nah it wasnt me lol. i probably would have ended up returning (most of  ) it. not that immoral.

[err0r_01]

I check my MTGOX account and no deposit so far.

URSAY. I'm on this list but where I need to check to know if the deposit proceed correctly or a voucher was sent to me?

thanks for the help.

Support list for 4/8 below.  
synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006 / jack789 / 303 / i4151 / efini / damavox / haggady

[manguy]

Yes I'm a noob in the excitin new world of crypto currency. I'll be happy with 400. Keep a little for teaching me something.

[yellowbellypig]

Yes I'm a noob in the excitin new world of crypto currency. I'll be happy with 400. Keep a little for teaching me something.

Unfortunately it REALLY wasnt me. There is however hope for you.. a lot of those codes they send out dont even work.. yours could have been one of those and in that case theyd still be required to send you another code. Hopefully thats the case

[phreek]

Hi,

Just went to bitinstant.com and i don't see a paypal option anymore.

Was it removed?

[shadumdum]

Yes I'm a noob in the excitin new world of crypto currency. I'll be happy with 400. Keep a little for teaching me something.

Unfortunately it REALLY wasnt me. There is however hope for you.. a lot of those codes they send out dont even work.. yours could have been one of those and in that case theyd still be required to send you another code. Hopefully thats the case

Thank you yellowbellypig for coming out and saying that it wasn't you. There have now been two people who have put their codes up today and they have been busted from it. I was able to successfully intercept one of them earlier, but I can only stay so updated on this forum.

URSAY never got my USD transfer on mtgox I gave my mtgox address as DestAccount but maybe this was wrong?

Exchange Account: 344579
or
Exchange Account: solstoce

OrderID: efc9734e-5532-4737-92c2-d62102a0993f
EventID: fb40f19b-f568-4432-ac1f-8fb58b3f1ade
DestAccount: m36344579x
QuoteID: e1d259cf-416b-4cb1-974c-89d755189b8d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365530251.06
APIResponse:
FundsSent: $96.01 USD

I will help you fix your issue. You will receive a PM from me soon.

THIS HAS BEEN RESOLVED thanks for catchin my money shadumdum  and being a good person one day when I'm rich ill throw u a bone

I hope whoever took it contacts you, or that mtgox or bitinstant is able to refund you your money. Good luck!

[lentilsoup94]

This is such bullshit. I've had $500 just disappear and two days later its still nowhere to be found. Posted on reddit and they said they processed my order... 7 hours later and still no go. What's going on? I've already lost so much money because of this. I need my money and I need compensation for the money that i've lost.
Quote ID ce9e1584-c576-461d-b2b4-39ff4295e3d6
Event ID 1a1a40f8-c250-469d-89d6-29d1e4bd2f84

Let's start being a little professional and maybe i'll consider using bitinstant in the future.

[dannnk]

Can you please look into these?

This first one is very confusing because in the verification email, it says: APIResponse: {"error": {"amount": ["You have only $65.04 available. Check your account balance for details."]}}
FundsSent: $240.025 USD
(I tried to send $250.00 (ZipZap already took its 3.95 and confirmed it sent you the rest)

OrderID: 8af24270-f2a1-4e84-8bb7-6a77cc88f13a
EventID: 824b6fb6-82aa-4dfa-ba77-f546dbab18ea
QuoteID: 00610994-aa35-4617-8446-c22ea6185b65

And this one for $30 which was a transfer rom Dwolla to Bitstamp.
The money was removed from my Dwolla account, but never added to my BitStamp account.

OrderID: 1b6597e2-f9ac-4890-ab87-f5e482ff6eb1
EventID: 23457d6f-82bf-46e7-882a-c7a97433534e
QuoteID: 57b27beb-381a-4cbc-ad9d-5358677f49c4

That one actually has an error of APIResponse: {"error": "Invalid customer ID"}
Which might be the case, but the money is still gone

Thank you for your attention in the matter.

[manguy]

What does it mean when the order status says 'serious error occurred'

[ormrotter]

http://betabeat.com/2013/04/bitinstant-ceo-calls-bitcoin-a-really-risky-investment/

[pennypack]

FINAL 4/9 support list.  Please take note if you are on this list.  Thanks!  

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10.  We are working on ALL issues even if you have been waiting longer then others.  Thanks for your patience.  

You had stated i would be on the list for 4/9. I just want to confirm that pennyback = pennypack or have i not been included in this list?

Probably just a type on my part.  Thanks for pointing that out.  It won't effect the working status on your ticket.  Level 2 support doesn't organize by Bitcointalk username.  I do because I was hoping to be more personally accountable.  Unfortunately there is not enough time in the day for me to give a million updates on existing issues.  I would rather be actually resolving the issues as I'm sure many of your would agree.  Thanks!  

Yup i understand i just wanted to confirm that i am on the support list for 4/9 and it didn't get missed. Thanks for all your help.

[funktion]

I posted here and got nowhere for a day. i then saw the reddit thread earlier today and posted there and got my issue resolved quite quickly. thanks to whoever was doing the bitinstant support over there. i am very happy about my resolution and hope everyone gets their coins as well.

[lajz99]

Any idea why this hasn't come through?  It's been over 2 hours now.  I received the email from coinapult but the link still says 0 balance.

OrderID: 4e0002b5-18e7-4200-a958-bfc4164c8053
EventID: 15d1ab13-cab9-4af6-b75a-1e820cc97b11
DestAccount: xxxxxxxxxx@gmail.com
QuoteID: 9cab9c12-389f-4b5b-8e4e-de5272f2ee30
User: SYSTEM
DestExchange: coinapult
eventtype: Order executed
EventSentAt: 1365546334.0
APIResponse: Deleted this info
FundsSent: $48.005 USD

[BigBobo]

Hi!
please help me in this issue
enjoyed the services of BitInstant not once
and 9.04.2014 sent the code bitstamp with a par value of $ 1,000
wanted to get MTgox code
but the operation is still not carried out
the mail notification not come
please understand my problem
The Order ID a1d2b00c-6aaf-481e-9201-70bc95e14929
I will be very grateful to You
Thanks in advance
passed day.
and the status of the exchange is not completed
sorry for my English
with respect

[man]

Here is my order information once again!!!

Why doesn't someone send a complaint to the State Department?

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
 
Timestamp    Event ID    Event type
Thu Apr 4 23:32:37 2013    Quote for new transaction
Thu Apr 4 23:32:29 2013    a   New Order
Thu Apr 4 23:32:25 2013       Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013       Gox to gox error - Contact support for refund

Got this on the 4th and it is now 9th....where is the justice?

[URSAY]

Just got most of the responses from level 2 support on our 4/7 list.

Working on getting back to everyone on that list via PM.   

[mwp]

Just got most of the responses from level 2 support on our 4/7 list.

Working on getting back to everyone on that list via PM.   

Awesome URSAY. I hope you get a fucking paid vacation and a big promotion as soon as these are all resolved. I actually went ahead and made another transaction with Bitinstant today (about an hour ago, which actually already cleared), solely because you have been so responsive in the face of all the angry bullshit from us forum users (me included). Thank you for keeping your responses so metered and calm, some of us really do appreciate it. Good Luck.