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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 616805 times)
Dargo
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May 19, 2014, 02:24:49 PM
 #1921

I would like to post some feedback after my negative comment. My deposit was released as well. Unfortunately there seems to be some problem when making fidor to fidor transfers. I hope this gets sorted out in the future.

Thanks Moebius. The issue with Fidor-Fidor transfers is that sometimes we only get your Fidor username through the API (not the real name on the account). It's an issue on Fidor's end with the API and until it's fixed Fidor deposits might be delayed because we have to manually check the real name on the account and then manually release the hold on the deposit (a process that takes longer than it should unfortunately). The process only has to be done 1x though, because after we check the real name on the Fidor account we whitelist the account so transfers won't be delayed again even if we don't get the real name on the account through the API.

tl;dr - Yes there's an issue that can cause a delay with Fidor-Fidor transactions, but it shouldn't happen to you more than 1x.
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Dargo
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May 19, 2014, 03:56:35 PM
 #1922

Hey Dargo Smiley

Could you please talk to your developers to increase the number of calls from the API or find another solution?

I'm using the website "www.coinreporting.com". It's a very useful website to have an overview of all the trades I made.
Unfortunately there is at the moment only one way to import the Kraken Trades. The Import works with the API. But the problem is that it only allows 50 calls, so I'm only able to import my last 50 trades.. but I need something like x thousand for my trades. =/

I don't know much about API's, but I think you made the 50 limit for a reason and I think you won't rase this to 10 thousand or something like this. So maybe there is another solution. How about a csv export or something simular for the trade history?


Hi Serpens,

I've been pushing for CSV export for a long time now. Our developers are somewhat snowed under with projects at the moment though, so it may not happen until we hire more developers (which we're in the process of doing right now).

As for the API, you can call all your trade history, but you probably can't do it directly through coinreporting.com. You need a script to do it because it'll require many calls to get all the data for an active trader. I believe you can only get historical data for 50 trades at a time, so you have to make many coordinated calls to get all your data. There's a sample script for doing this here:

https://github.com/matuszed/KrakenTools

Keep in mind that you may have to adjust the 'max' and 'window' parameters (set at 10/10 seconds in the script) if you hit the rate limit. I realize this won't help those who don't have at least basic familiarity with running script, but it's the best solution for now until we get CSV export. 
MusX
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May 20, 2014, 12:49:50 AM
 #1923

Hey Dargo Smiley

Could you please talk to your developers to increase the number of calls from the API or find another solution?

I'm using the website "www.coinreporting.com". It's a very useful website to have an overview of all the trades I made.
Unfortunately there is at the moment only one way to import the Kraken Trades. The Import works with the API. But the problem is that it only allows 50 calls, so I'm only able to import my last 50 trades.. but I need something like x thousand for my trades. =/

I don't know much about API's, but I think you made the 50 limit for a reason and I think you won't rase this to 10 thousand or something like this. So maybe there is another solution. How about a csv export or something simular for the trade history?


Hi Serpens,

I've been pushing for CSV export for a long time now. Our developers are somewhat snowed under with projects at the moment though, so it may not happen until we hire more developers (which we're in the process of doing right now).

As for the API, you can call all your trade history, but you probably can't do it directly through coinreporting.com. You need a script to do it because it'll require many calls to get all the data for an active trader. I believe you can only get historical data for 50 trades at a time, so you have to make many coordinated calls to get all your data. There's a sample script for doing this here:

https://github.com/matuszed/KrakenTools

Keep in mind that you may have to adjust the 'max' and 'window' parameters (set at 10/10 seconds in the script) if you hit the rate limit. I realize this won't help those who don't have at least basic familiarity with running script, but it's the best solution for now until we get CSV export.  
Alternatively, you can download whole private trades history to csv using R and Rbitcoin package, in a little bit more elegant script, performed in HPC, with appropriate data types conversion
Code:
library(Rbitcoin)
options(digits.secs=4) # kraken time precision

req <- NULL
resDT <- data.table() # storage for results

repeat{
  Rbitcoin:::antiddos("kraken", antispam_interval=11, verbose=1)
  resList <- market.api.query(market = 'kraken', url = 'https://api.kraken.com/0/private/TradesHistory',
                              req = req,
                              key = '',
                              secret = '')
  if(length(resList$error)>0) stop(paste("kraken market api error:",resList$error))
  if((length(resList$result$trades)>0 & is.null(req)) | (length(resList$result$trades)>1 & !is.null(req))){
    if(!is.null(req)) resList$result$trades[[1]] <- NULL #filter out row previously loaded
    req <- list(end = names(resList$result$trades[length(resList$result$trades)]))
    resDT <- rbindlist(list(
      resDT,
      data.table(txid = names(resList$result$trades), rbindlist(resList$result$trades)[,c("price","cost","fee","vol","margin") := lapply(.SD, as.numeric),.SDcols=c("price","cost","fee","vol","margin")][,`:=`(time=as.POSIXct(time,origin="1970-01-01",tz="UTC"))])
    ))
    cat(paste0("\n",as.character(Sys.time()),": added ",length(resList$result$trades)," rows"))
  } else {
    cat(paste0("\n",as.character(Sys.time()),": completed"))
    break # empty batch
  }
  # next batch
}
# save to csv (csv2 for EU, csv for US)
write.csv2(resDT,'private_trades_history.csv',row.names=FALSE)
# aggregate to orders using R data.table and then save
dt <- resDT[,list(time_start = min(time), time_end = max(time), tx_count = length(unique(txid)), price = sum(price*vol)/sum(vol), cost = sum(cost), fee = sum(fee), vol = sum(vol)), by=c("ordertxid","pair","type")]
write.csv2(dt,'private_filled_orders_history.csv',row.names=FALSE)

Dargo
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May 20, 2014, 01:50:40 AM
 #1924

^^^ Thanks MusX for the alternative solution.  Smiley
strombert
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May 20, 2014, 01:35:51 PM
Last edit: May 21, 2014, 02:03:05 AM by strombert
 #1925

Kraken-tools for the privileged Grin

My problem was solved

Meanwhile.... I pay 331€  357 !! for BTC and not 319 ..

Release the Kraken !



MusX
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May 20, 2014, 02:05:57 PM
 #1926

Kraken-tools for the privileged Grin
in case of any concerns... R and Rbitcoin are open source.
using it doesn't require any magical skill:
1. install R
2. run command: install.packages("Rbitcoin")
3. run script
Wink

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May 20, 2014, 02:16:55 PM
 #1927

It's been 18 days (12 business days) since I opened a support ticket (#25359) with no response.

I deposited money using the domestic Korean banking method and, yes, my bad, I forgot to add the reference number. I've provided enough information to identify my transfer and would really like to get that money credited to my Kraken account asap.
Dargo
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May 20, 2014, 07:45:50 PM
 #1928

Kraken-tools for the privileged Grin

My problem was solved on 5/14  and I requested the payback to my Postbank Account because (! suspicious..) I keep my TIER3/Personal Identifications including ID-COPYS in Germany, as I can purchase BTC here also.
Today my lovely 200 € are still on hold. Your words were ''it takes a few days''.

Guys @ postbank say everything is great with my account ( IWASTHEREFORYOUandINVESTIGATED MY MONEY) - I don't do online-banking with my Postbank, just Fidor. No fishing, no debt, nothing.

I paid you small amounts first with Fidor 2 times, and then I checked how fast my money arrives when I send it directly from Postbank to you.
You say you investigate, but ... you don't ask anything at all.
What's with my payment voucher I have here ?

Meanwhile.... I pay 331€ for BTC and not 319 ..

Release the Kraken !


I'm really sorry for the delay strombert. The funds have been credited to your account.
Dargo
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May 20, 2014, 07:49:23 PM
 #1929

It's been 18 days (12 business days) since I opened a support ticket (#25359) with no response.

I deposited money using the domestic Korean banking method and, yes, my bad, I forgot to add the reference number. I've provided enough information to identify my transfer and would really like to get that money credited to my Kraken account asap.


Hi numinous - Sorry for the lack of response from customer support. For some reason the ticket didn't show up in our view of open tickets, so that's why it was completely neglected. But I've assigned the ticket to an agent who has responded and is working on your issue now.
Serpens66
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May 21, 2014, 07:32:59 AM
Last edit: May 21, 2014, 12:22:22 PM by Serpens66
 #1930

Are there problems depositing bitcoins? 3 hours ago I deposited bitcoins and now it has 22 confirmations, but the status in Funding is "confirming"

Edit:
8 hours now, I made a ticket: 26440

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
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May 21, 2014, 01:49:36 PM
 #1931

Made bitcoin deposit ~10 hours ago.

~70 confirmations Still no Bitcoins in Account

something fishy is started to happen with Kraken...
WOuld like to hear something from support aswell
Dargo
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May 21, 2014, 01:58:52 PM
 #1932

Are there problems depositing bitcoins? 3 hours ago I deposited bitcoins and now it has 22 confirmations, but the status in Funding is "confirming"

Edit:
8 hours now, I made a ticket: 26440

Made bitcoin deposit ~10 hours ago.

~70 confirmations Still no Bitcoins in Account

something fishy is started to happen with Kraken...
WOuld like to hear something from support aswell

I'm looking into this now. Will update as soon as I have more information.
Dargo
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May 21, 2014, 02:18:45 PM
 #1933

We're working on the issue with bitcoin deposits and expect to have it resolved within 30 minutes.
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May 21, 2014, 03:25:49 PM
 #1934

Kraken.com for BTC and Mintpal if you are into altcoins is all you will ever need!
Dargo
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May 21, 2014, 04:53:01 PM
 #1935

The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.
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May 21, 2014, 07:05:38 PM
Last edit: May 21, 2014, 08:29:32 PM by Eugenok
 #1936

The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.


Support request #26335 from 08-00 this morning is still not resolved.
Dargo
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May 21, 2014, 07:23:35 PM
Last edit: May 21, 2014, 09:13:08 PM by Dargo
 #1937

The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.


Support request #26335 from 08-00 this morning is still not resolved.

Thanks - an agent just replied and is working on it.
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May 21, 2014, 08:10:52 PM
Last edit: April 17, 2016, 08:07:53 PM by Evil-Knievel
 #1938

This message was too old and has been purged
Eugenok
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May 21, 2014, 08:30:11 PM
 #1939

but why?
Dargo
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May 21, 2014, 09:15:17 PM
 #1940

NEVER share your public account ID  Wink

but why?

It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway.
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